Company\u2019s e-BRIDGE CloudConnect to Increase Customer Uptime, Reduce Dealer Workload<\/p>\n
IRVINE, Calif. (Sept. 2, 2014) \u2014To optimize the operation and functionality of its customers\u2019 e-STUDIO\u2122 print fleets, Toshiba America Business Solutions<\/a>, Inc. today unveils its e-BRIDGE\u2122 CloudConnect, cloud-based application to enhance tech support for its dealers and customers. Toshiba\u2019s state-of-the-art support app \u2013 designed to significantly improve the user experience by gathering and transmitting service updates via the cloud \u2013 is currently available through the company\u2019s nationwide reseller channel.<\/p>\n Compatible with all e-STUDIO multifunction products (MFPs) featuring Toshiba\u2019s latest e-BRIDGE controller (introduced in 2010), CloudConnect offers continuous remote monitoring, diagnostics and firmware updates to e-STUDIO devices to proactively and more effectively serve end users. In addition to allowing for faster response times while improving the everyday operation of its customers\u2019 print fleets, Toshiba\u2019s new proactive cloud service will reduce its dealers\u2019 administrative time and service calls.<\/p>\n “For the dealer looking to improve service productivity benchmarks, Toshiba has created its e-BRIDGE CloudConnect platform,\u201d said InfoTrends Director of Channel Strategy Service, David Ramos. \u201cThe tool enables real-time and proactive troubleshooting and diagnostics to reduce customer downtime while avoiding having service technicians being unnecessarily dispatched. Most important though, CloudConnect will enhance the customer experience.”<\/p>\n By providing real-time technical alerts, warnings via the cloud for proactive troubleshooting and more secure performance, customer downtime becomes significantly minimized. As a result, the company\u2019s more than 100 Toshiba Business Solutions subsidiaries\u2019 and nearly 300 independent dealers\u2019 service operations can operate in a more streamlined fashion.<\/p>\n Via its innovative diagnostic capabilities, CloudConnect receives and transmits real-time alerts to instantly detect any anomaly existing within a user\u2019s print fleet while triggering a service update to quickly resolve the matter. Toshiba\u2019s proprietary cloud service additionally utilizes secure web communications enabling the MFPs to access cloud environments for remote device configuration and management. CloudConnect also establishes custom settings and separate benchmarks for an entire print fleet or even a single device affording Toshiba customers\u2019 optimal performance.<\/p>\n Though the inherent and primary benefit of CloudConnect is optimizing device performance, Toshiba\u2019s service offering better allows both customers and dealers to more accurately collect and monitor meter information as well as toner use. To facilitate the unveiling of its innovative cloud service offering, Toshiba worked with select dealers and customers for more than a year to ensure its effectiveness.<\/p>\n \u201cThe concept for our cloud service was envisioned by brainstorming how we may better enable our customers and dealers to operate as efficiently as possible,\u201d said Toshiba America Business Solutions Vice President and General Manager of Service, Supply Chain and Innovation, Steve Tungate. \u201cWhile everyone on our support team was naturally eager to launch CloudConnect, we decided to take a step back to more carefully test the software with select customers and dealer partners. As a result of this vetting process, we will soon allow our customers to significantly reduce service times while optimizing the operation of their print fleets.\u201d<\/p>\n Click-to-Tweet: Toshiba Introduces Cloud Service Offering<\/a><\/p>\n About Toshiba America Business Solutions, Inc.<\/strong> Company\u2019s e-BRIDGE CloudConnect to Increase Customer Uptime, Reduce Dealer Workload IRVINE, Calif. (Sept. 2, 2014) \u2014To optimize the operation and functionality of its customers\u2019 e-STUDIO\u2122 print fleets, Toshiba America Business Solutions, Inc. today unveils its e-BRIDGE\u2122 CloudConnect, cloud-based application to enhance tech support for its dealers and customers. Toshiba\u2019s state-of-the-art support app \u2013 designed to significantly improve the user experience by gathering and transmitting service updates via the cloud \u2013 is currently available through the company\u2019s nationwide reseller channel. Compatible with all e-STUDIO multifunction products (MFPs) featuring Toshiba\u2019s latest e-BRIDGE controller (introduced in 2010), CloudConnect offers continuous remote monitoring, diagnostics and firmware updates to e-STUDIO devices to proactively and more effectively serve end users. In addition to allowing for faster response times while improving the everyday operation of its customers\u2019 print fleets, Toshiba\u2019s new proactive cloud service will reduce its dealers\u2019 administrative time and service calls. “For the dealer looking to improve service productivity benchmarks, Toshiba has created its e-BRIDGE CloudConnect platform,\u201d said InfoTrends Director of Channel Strategy Service, David Ramos. \u201cThe tool enables real-time and proactive troubleshooting and diagnostics to reduce customer downtime while avoiding having service technicians being unnecessarily dispatched. Most important though, CloudConnect will enhance the customer experience.” By providing real-time technical alerts, warnings via the cloud for proactive troubleshooting and more secure performance, customer downtime becomes significantly minimized. As a result, the company\u2019s more than 100 Toshiba Business Solutions subsidiaries\u2019 and nearly 300 independent dealers\u2019 service operations can operate in a more streamlined fashion. Via its innovative diagnostic capabilities, CloudConnect receives and transmits real-time alerts to instantly detect any anomaly existing within a user\u2019s print fleet while triggering a service update to quickly resolve the matter. Toshiba\u2019s proprietary cloud service additionally utilizes secure web communications enabling the MFPs to access cloud environments for remote device configuration and management. CloudConnect also establishes custom settings and separate benchmarks for an entire print fleet or even a single device affording Toshiba customers\u2019 optimal performance. Though the inherent and primary benefit of CloudConnect is optimizing device performance, Toshiba\u2019s service offering better allows both customers and dealers to more accurately collect and monitor meter information as well as toner use. To facilitate the unveiling of its innovative cloud service offering, Toshiba worked with select dealers and customers for more than a year to ensure its effectiveness. \u201cThe concept for our cloud service was envisioned by brainstorming how we may better enable our customers and dealers to operate as efficiently as possible,\u201d said Toshiba America Business Solutions Vice President and General Manager of Service, Supply Chain and Innovation, Steve Tungate. \u201cWhile everyone on our support team was naturally eager to launch CloudConnect, we decided to take a step back to more carefully test the software with select customers and dealer partners. As a result of this vetting process, we will soon allow our customers to significantly reduce service times while optimizing the operation of their print fleets.\u201d Click-to-Tweet: Toshiba Introduces Cloud Service Offering About Toshiba America Business Solutions, Inc. Irvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world\u2019s eighth-largest electronics\/electrical equipment organization. At Toshiba, we understand managing your business content goes well beyond making copies. It\u2019s about managing information whether it’s in print, in digital format or displayed visually. Our people offer leading, real-world products and solutions \u2013 whether speaking of our award-winning, e-STUDIO\u2122 multifunction products or innovative Ellumina\u2122 digital signage line \u2013 to handle all of your content management needs. We\u2019ll help you cut costs, secure your information and reduce your environmental footprint. And if there\u2019s one thing every business and our planet can use right now, it\u2019s managing to do more with less. For more information on Toshiba solutions and services available in the United States and Latin America, please visit www.business.toshiba.com and watch our corporate video on YouTube.<\/p>\n","protected":false},"author":67,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7706"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=7706"}],"version-history":[{"count":3,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7706\/revisions"}],"predecessor-version":[{"id":7883,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7706\/revisions\/7883"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=7706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=7706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=7706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nIrvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world\u2019s eighth-largest electronics\/electrical equipment organization. At Toshiba, we understand managing your business content goes well beyond making copies. It\u2019s about managing information whether it’s in print, in digital format or displayed visually. Our people offer leading, real-world products and solutions \u2013 whether speaking of our award-winning, e-STUDIO\u2122 multifunction products or innovative Ellumina\u2122 digital signage line \u2013 to handle all of your content management needs. We\u2019ll help you cut costs, secure your information and reduce your environmental footprint. And if there\u2019s one thing every business and our planet can use right now, it\u2019s managing to do more with less. For more information on Toshiba solutions and services available in the United States and Latin America, please visit www.business.toshiba.com<\/a> and watch our corporate video on YouTube<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"