{"id":7325,"date":"2014-09-09T01:39:42","date_gmt":"2014-09-09T05:39:42","guid":{"rendered":"http:\/\/elleeye.com\/dev\/enx\/?p=7325"},"modified":"2014-09-17T19:07:28","modified_gmt":"2014-09-17T23:07:28","slug":"pinnacle-sales-inc-celebrating-5-years-as-the-dealers-choice","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/business-profile\/2014\/09\/pinnacle-sales-inc-celebrating-5-years-as-the-dealers-choice\/","title":{"rendered":"Pinnacle Sales, Inc.  Celebrating 5 Years as \u201cThe Dealers&#8217; Choice\u201d"},"content":{"rendered":"<div id=\"attachment_7326\" style=\"width: 210px\" class=\"wp-caption alignright\"><img aria-describedby=\"caption-attachment-7326\" loading=\"lazy\" class=\"size-full wp-image-7326\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2014\/09\/Loparich-sm.jpg\" alt=\"Jim Loparich, Founder, CDIA+\" width=\"200\" height=\"250\" \/><p id=\"caption-attachment-7326\" class=\"wp-caption-text\">Jim Loparich, Founder, CDIA+<\/p><\/div>\n<p><a href=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2012\/04\/pinnacle-logo-sm.jpg\"><img loading=\"lazy\" class=\"size-full wp-image-7297 alignleft\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2012\/04\/pinnacle-logo-sm.jpg\" alt=\"pinnacle-logo sm\" width=\"200\" height=\"62\" \/><\/a>Dealers and resellers looking for a reliable source of OEM and compatible imaging parts and supplies couldn\u2019t find a better partner to handle their fulfillment than Pinnacle Sales, Inc. The company, founded five years ago this October, focuses on providing a combination of the most aggressive pricing, dealer-based knowledge and support and customer service while providing a value-added proposition like no other Master Distributor in the industry.<\/p>\n<p>One of the key benefits of partnering with Pinnacle is access to more than 6,500 imaging supplies of OEM and compatible toner, ink, developer, drums, maintenance kits, and ribbons.<\/p>\n<p>\u201cWe do it all,\u201d says Jim Loparich, Pinnacle\u2019s founder.<\/p>\n<p>Pinnacle carries OEM and compatible parts and supplies for an array of brands, including Brother, Canon, Dell, Epson, HP, IBM, Konica Minolta, Kyocera, Lexmark, Oc\u00e9, OKI, Panasonic, Ricoh, Riso, Samsung, Sharp, Source Technologies, Tally, Toshiba, Troy, Unisys, Xante, and Xerox.<\/p>\n<h2>Mission Accomplished<\/h2>\n<p>Ask Loparich about the company\u2019s mission and he\u2019ll tell you it\u2019s to provide better fulfillment and support, delivery, service, quality and pricing to dealerships. It\u2019s a mission that\u2019s been far from impossible the five years the company has been in business, and it\u2019s a mission that\u2019s been accomplished again and again. That\u2019s why some of the office technology industry\u2019s biggest dealers count on Pinnacle.<\/p>\n<p>\u201cOur customer service is second to none,\u201d states Loparich. \u201cWe have $5-million, $50-million, $150-million dealers doing business with us. They\u2019ll say our customer service is incredible, and that\u2019s what it comes down to, having the best customer service possible.\u00a0 Simply put, the Pinnacle Team is\u00a0 outstanding.\u201d<\/p>\n<p>Loparich knows what he\u2019s talking about and what he\u2019s doing, having spent nearly 35 years in the industry working for dealerships as well as on the OEM side of the business. There he witnessed the manufacturer\u2019s disjointed distribution policies, so when the time came to start Pinnacle, he had a deep understanding of how to ensure that Pinnacle\u2019s fulfillment and distribution could best serve dealers and allow them in turn to best meet the needs of their customers.<\/p>\n<p>Pinnacle has enjoyed consistent growth from the beginning and this year Loparich expects Pinnacle to grow 20 percent over 2013. He also expects Pinnacle to move more than 200,000 units of product in 2014.<\/p>\n<h2>The Ultimate Source for Sourcing Product<\/h2>\n<p>Another asset Pinnacle has is it doesn\u2019t have a physical inventory. Products are sourced from more than three dozen suppliers across 12 states and 40 warehouse facilities.<\/p>\n<p>\u201cI\u2019m a source for fulfillment,\u201d acknowledges Loparich. \u201cI know where to go to get the product. We\u2019re never married to one inventory. I have 40 inventories to pull from, and because I have multiple locations around the country to source product, it doesn\u2019t matter where I\u2019m conducting business. By not having all that overhead I can keep my costs low, which I pass through to the dealer to give them better pricing and cost structures than they currently have with their major suppliers.\u201d<\/p>\n<p>All orders placed by 5:15PM are blind drop-shipped the same day via one to two-day ground to most parts of the country. Plus Pinnacle offers flat rate shipping no matter the shipment\u2019s destination.<\/p>\n<h2>Premier Partner Program Highlights<\/h2>\n<p><strong>Being a member of Pinnacle\u2019s Premier Partner Program has its benefits, including:<\/strong><\/p>\n<ul>\n<li>Order Integration with Dealer ERP Systems<\/li>\n<li>Custom Dealer Website at No Charge<\/li>\n<li>Custom Dealer Color Labels on Cartridges<\/li>\n<li>Custom Dealer Packing List<\/li>\n<li>99.997% Same-Day Cartridge Order Fulfillment<\/li>\n<li>Private Drop-Shipping<\/li>\n<li>Batch Order Processing\/Deliveries<\/li>\n<li>Inside Location Desktop Addressing<\/li>\n<li>Low Flat Rate Shipping Fee with 1-3 Day Ground Delivery Everywhere<\/li>\n<li>Warehouse\/Distribution Facilities &#8211; CA, FL, IL, KS, MA, NH, NJ, NY, OH, TN, TX, VA<\/li>\n<li>Pre-loaded Order Templates for fast, easy on-line customer ordering<\/li>\n<li>2-Year Cartridge Guarantee<\/li>\n<li>Overnight delivery of replacements<\/li>\n<li>Obscure Product Sourcing<\/li>\n<li>Wide Selection of Lexmark and HP Fuser &amp; Maintenance Kits<\/li>\n<li>Lexmark USA Origin Re-manufactured cartridges including BSD Models<\/li>\n<li>Extensive MICR Product Line<\/li>\n<\/ul>\n<p><\/p>\n<h2>Unique Programs &amp; Capabilities<\/h2>\n<p>Dealers and resellers appreciate the unique programs Pinnacle has created just for them. The latest is contract remanufacturing. \u201cWe\u2019re going after OEM used drums for MFPs; it doesn\u2019t matter what brand,\u201d explains Loparich. \u201cWe figure out if we can remanufacture the item and once we do that, we pick it up, deliver it to one of our U.S. remanufacturers who remanufactures it and returns it to us; we then offer it to the dealer for anywhere from 20-50 percent less than what they\u2019d pay for an OEM product. It\u2019s keeping green as well as cutting costs while providing them with a high-quality product.\u201d<\/p>\n<p>Website sales tools provided by Pinnacle include analysis and reporting tools via the Pinnacle\/Dealer site. This allows Pinnacle to provide dealers with sales reports as well as information on such things as volumes and quantities. The database is a full SQL server database commerce site. Pinnacle can lay out the information any way the dealer requests for their customer base. Dealers receive a confirmation for every order the customer places.<\/p>\n<p>\u201cAnother major benefit of doing business with Pinnacle is we provide front end PO capture integration for dealer ERP Systems whether it\u2019s OMD or e-automate,\u201d reports Loparich. \u201cAt the same time we can also integrate back into the dealer\u2019s system when they process our invoices. Instead of having to reenter our invoice and tracking info into their ERP, we can send them invoice files and integrate the data back into the system to close out the order. Two hours of data entry turns into two minutes with integration. That\u2019s a huge cost benefit to them and their people. We own the software components and the dealer does not pay for it. It\u2019s just a benefit of doing business with us.\u201d<\/p>\n<p>Pinnacle can also set up Websites on behalf of the dealer so it looks like the dealer\u2019s front end or home page. Pinnacle then does what it does best, the heavy lifting, providing the back-end fulfillment. \u201cDealers don\u2019t have to worry about setting up an e-commerce Website for their customers to log in and place orders,\u201d notes Loparich. \u201cWe do that at no charge to the dealer and it\u2019s transparent to their customers.\u201d<\/p>\n<p>Pinnacle\u2019s emphasis on top-notch customer service extends all the way to a dealer\u2019s and reseller\u2019s customer thanks to preloaded Quick Order Forms (QOF), a template, which Pinnacle has created, enabling customers to place an order from the dealer\u2019s Website. The form saves the customer\u2019s time and contains all the preorder information\u2014location, address, etc., and the line items and descriptions of the products.<\/p>\n<p>\u201cThey can do that in literally 60 seconds and be done with their order,\u201d says Loparich. \u201cIt\u2019s simple, fast, and easy.\u201d<\/p>\n<h2>Understanding the Channel<\/h2>\n<p>Pinnacle\u2019s staff understands the dealer and reseller channel, and that\u2019s not surprising based on Loparich\u2019s and his sales reps\u2019 background in the industry. Loparich is bullish on meeting with every new dealer Pinnacle brings on board. \u201cIt\u2019s important to meet face to face,\u201d he says. \u201cNot all the major suppliers have field sales reps that make sales calls. I believe in that level of customer service and sales. I\u2019ve been doing that for almost 35 years.\u201d<\/p>\n<p>Loparich\u2019s sales reps have even more years in the industry than Loparich. \u201cWe have a lot of experience in understanding the dealer channel,\u201d states Loparich. \u201cThat\u2019s the key\u2014understanding what dealers need most to support their customers in the field.\u201d<\/p>\n<p>When meeting with prospects Loparich often finds himself explaining his business model, which he points out, if you look at the Pinnacle Website you can\u2019t tell if he\u2019s doing $10 million, $100 million or $10 billion.<\/p>\n<p>\u201cIt doesn\u2019t matter,\u201d acknowledges Loparich. \u201cWhen I explain the story that we don\u2019t have a warehouse and we\u2019re a virtual company and pull from multiple inventories that I\u2019m connected to via software, then they understand it\u2019s a great business model. That\u2019s how we skin the cat as best as we can to keep costs down and provide better fulfillment and a higher fulfillment percentage than our competitors.\u201d<\/p>\n<p>He reports the company is running at an impressive 99.997 percent for same day fulfillment. \u201cThat calculates to if I sold 100,000 cartridges today, we\u2019d ship all but three,\u201d boasts Loparich. \u201cThat means something to dealers and resellers.\u201d<\/p>\n<h2>Don\u2019t Do It Yourself When Pinnacle Can Do It<\/h2>\n<p>Another compelling reason why dealers prefer Pinnacle is that it frees up their internal resources from having to search for sources of hard-to-find products. \u201cI have 40 potential sources and that\u2019s what my people do on behalf of the dealer or reseller,\u201d says Loparich. \u201cWe let you know within minutes that we\u2019re on top of it and you\u2019ll know within an hour or two where we can get it and at what price. If you want your people doing that, go ahead. Most would rather not; they want their people doing something more productive. That\u2019s a unique proposition for our company.\u201d<\/p>\n<p>Loparich acknowledges that it\u2019s difficult for the average distributor to be all things to all people. \u201cBecause of our business model we can because we have all of these resources and locations. If a dealer is locked into a single source and if they don\u2019t have it, they don\u2019t have it. I don\u2019t have that restriction therefore I can be all things to all people because I know where to get it. That\u2019s what separates us from some of the other major players.\u201d<\/p>\n<p>And that\u2019s why dealers and resellers have found the perfect partner in Pinnacle. <\/p>\n<h4>Contact Information<\/h4>\n<p><strong>Pinnacle Sales, Inc.<\/strong><\/p>\n<p>159 Crocker Park Blvd. Suite 400, Westlake, OH 44145<br \/>\nT: 440-734-9195 * F: 440-734-9196 * <a href=\"http:\/\/www.psi-ohio.com\">www.psi-ohio.com<\/a> * <a href=\"mailto:sales@psi-ohio.com\"> sales@psi-ohio.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dealers and resellers looking for a reliable source of OEM and compatible imaging parts and supplies couldn\u2019t find a better partner to handle their fulfillment than Pinnacle Sales, Inc. The company, founded five years ago this October, focuses on providing a combination of the most aggressive pricing, dealer-based knowledge and support and customer service while providing a value-added proposition like no other Master Distributor in the industry. One of the key benefits of partnering with Pinnacle is access to more than 6,500 imaging supplies of OEM and compatible toner, ink, developer, drums, maintenance kits, and ribbons. \u201cWe do it all,\u201d says Jim Loparich, Pinnacle\u2019s founder. Pinnacle carries OEM and compatible parts and supplies for an array of brands, including Brother, Canon, Dell, Epson, HP, IBM, Konica Minolta, Kyocera, Lexmark, Oc\u00e9, OKI, Panasonic, Ricoh, Riso, Samsung, Sharp, Source Technologies, Tally, Toshiba, Troy, Unisys, Xante, and Xerox. Mission Accomplished Ask Loparich about the company\u2019s mission and he\u2019ll tell you it\u2019s to provide better fulfillment and support, delivery, service, quality and pricing to dealerships. It\u2019s a mission that\u2019s been far from impossible the five years the company has been in business, and it\u2019s a mission that\u2019s been accomplished again and again. That\u2019s why some of the office technology industry\u2019s biggest dealers count on Pinnacle. \u201cOur customer service is second to none,\u201d states Loparich. \u201cWe have $5-million, $50-million, $150-million dealers doing business with us. They\u2019ll say our customer service is incredible, and that\u2019s what it comes down to, having the best customer service possible.\u00a0 Simply put, the Pinnacle Team is\u00a0 outstanding.\u201d Loparich knows what he\u2019s talking about and what he\u2019s doing, having spent nearly 35 years in the industry working for dealerships as well as on the OEM side of the business. There he witnessed the manufacturer\u2019s disjointed distribution policies, so when the time came to start Pinnacle, he had a deep understanding of how to ensure that Pinnacle\u2019s fulfillment and distribution could best serve dealers and allow them in turn to best meet the needs of their customers. Pinnacle has enjoyed consistent growth from the beginning and this year Loparich expects Pinnacle to grow 20 percent over 2013. He also expects Pinnacle to move more than 200,000 units of product in 2014. The Ultimate Source for Sourcing Product Another asset Pinnacle has is it doesn\u2019t have a physical inventory. Products are sourced from more than three dozen suppliers across 12 states and 40 warehouse facilities. \u201cI\u2019m a source for fulfillment,\u201d acknowledges Loparich. \u201cI know where to go to get the product. We\u2019re never married to one inventory. I have 40 inventories to pull from, and because I have multiple locations around the country to source product, it doesn\u2019t matter where I\u2019m conducting business. By not having all that overhead I can keep my costs low, which I pass through to the dealer to give them better pricing and cost structures than they currently have with their major suppliers.\u201d All orders placed by 5:15PM are blind drop-shipped the same day via one to two-day ground to most parts of the country. Plus Pinnacle offers flat rate shipping no matter the shipment\u2019s destination. Premier Partner Program Highlights Being a member of Pinnacle\u2019s Premier Partner Program has its benefits, including: Order Integration with Dealer ERP Systems Custom Dealer Website at No Charge Custom Dealer Color Labels on Cartridges Custom Dealer Packing List 99.997% Same-Day Cartridge Order Fulfillment Private Drop-Shipping Batch Order Processing\/Deliveries Inside Location Desktop Addressing Low Flat Rate Shipping Fee with 1-3 Day Ground Delivery Everywhere Warehouse\/Distribution Facilities &#8211; CA, FL, IL, KS, MA, NH, NJ, NY, OH, TN, TX, VA Pre-loaded Order Templates for fast, easy on-line customer ordering 2-Year Cartridge Guarantee Overnight delivery of replacements Obscure Product Sourcing Wide Selection of Lexmark and HP Fuser &amp; Maintenance Kits Lexmark USA Origin Re-manufactured cartridges including BSD Models Extensive MICR Product Line Unique Programs &amp; Capabilities Dealers and resellers appreciate the unique programs Pinnacle has created just for them. The latest is contract remanufacturing. \u201cWe\u2019re going after OEM used drums for MFPs; it doesn\u2019t matter what brand,\u201d explains Loparich. \u201cWe figure out if we can remanufacture the item and once we do that, we pick it up, deliver it to one of our U.S. remanufacturers who remanufactures it and returns it to us; we then offer it to the dealer for anywhere from 20-50 percent less than what they\u2019d pay for an OEM product. It\u2019s keeping green as well as cutting costs while providing them with a high-quality product.\u201d Website sales tools provided by Pinnacle include analysis and reporting tools via the Pinnacle\/Dealer site. This allows Pinnacle to provide dealers with sales reports as well as information on such things as volumes and quantities. The database is a full SQL server database commerce site. Pinnacle can lay out the information any way the dealer requests for their customer base. Dealers receive a confirmation for every order the customer places. \u201cAnother major benefit of doing business with Pinnacle is we provide front end PO capture integration for dealer ERP Systems whether it\u2019s OMD or e-automate,\u201d reports Loparich. \u201cAt the same time we can also integrate back into the dealer\u2019s system when they process our invoices. Instead of having to reenter our invoice and tracking info into their ERP, we can send them invoice files and integrate the data back into the system to close out the order. Two hours of data entry turns into two minutes with integration. That\u2019s a huge cost benefit to them and their people. We own the software components and the dealer does not pay for it. It\u2019s just a benefit of doing business with us.\u201d Pinnacle can also set up Websites on behalf of the dealer so it looks like the dealer\u2019s front end or home page. Pinnacle then does what it does best, the heavy lifting, providing the back-end fulfillment. \u201cDealers don\u2019t have to worry about setting up an e-commerce Website for their customers to log in and place orders,\u201d notes Loparich. \u201cWe do that at no charge to the [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":7297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1640,1649],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7325"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=7325"}],"version-history":[{"count":7,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7325\/revisions"}],"predecessor-version":[{"id":7554,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7325\/revisions\/7554"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/7297"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=7325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=7325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=7325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}