{"id":70839,"date":"2026-09-10T12:33:45","date_gmt":"2026-09-10T19:33:45","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=70839"},"modified":"2026-09-10T12:33:47","modified_gmt":"2026-09-10T19:33:47","slug":"taming-irate-customer-helped-make-konica-minolta-difference-maker-anthony-angelini-solution-driven","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2026\/09\/taming-irate-customer-helped-make-konica-minolta-difference-maker-anthony-angelini-solution-driven\/","title":{"rendered":"Taming Irate Customer Helped Make Konica Minolta Difference Maker Anthony Angelini Solution-Driven"},"content":{"rendered":"\n
\"\"
Anthony Angelini<\/figcaption><\/figure><\/div>\n\n\n\n

It\u2019s been said that everyone\u2019s eyes sparkle bright in the sunshine. That applies to customer service also; a problem-free experience can elicit a truly happy response. The real challenge is consistently replicating the steps that produced the outcome. But if 99 out of 100 clients are thrilled, how you deal with the one irate client says much more than the glory that stems from the satisfied ones.<\/p>\n\n\n\n

Anthony Angelini vividly recalls one of his earliest challenges he endured as a sales manager. A business owner was furious because a service issue with a piece of equipment struck at a critical juncture. The histrionics\u2014generally yelling and screaming\u2014were beyond the pale and like nothing he\u2019d ever experienced. Angelini was certain that the acrimonious display would end at the same time as the business relationship.<\/p>\n\n\n\n

Fortunately, that wasn\u2019t the case. He paid close attention to the details that punctuated the shouting and fully appreciated the client\u2019s issues. From that, Angelini was able to devise a comprehensive communications plan going forward that would stave off similar issues and prevent another doomsday scenario.<\/p>\n\n\n\n

\u201cNot only did we never have any future issues like the one he just had, but we were also able to keep him as a customer and develop a great working relationship moving forward,\u201d said Angelini, a 2026 ENX Magazine<\/em> Difference Maker. \u201cThis encounter helped me realize that truly understanding your customer’s business challenges and how you can solve them with your products and services are how you become successful in this industry.\u201d<\/p>\n\n\n\n

Rising Tide<\/strong><\/p>\n\n\n\n

A Waynesburg University product and 22-year veteran of Konica Minolta, Angelini currently serves as the director of strategic planning, helping the dealer channel thrive with production print. He knew he\u2019d found his professional home while serving as a sales manager for the OEM in Denver. It wasn\u2019t the high volume of sales Angelini found rewarding as much as the satisfaction he garnered from helping members of his team hit their numbers and enjoy success. He continues to find satisfaction by thriving in a team dynamic.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Little did Angelini know at the time how influential two training courses would be throughout his Konica Minolta tenure. In fact, the courses he took for sales manager and strategic account management continue to shape the way he does business.<\/p>\n\n\n\n

\u201cThe concepts learned there over 15 years ago continue to shape how I navigate our industry daily,\u201d he said.<\/p>\n\n\n\n

One of Angelini\u2019s most unlikely influences was his high school golf coach, who challenged his pupils to be better people as well as better players. It\u2019s a philosophy that continues to color his day-to-day life. The better person aspect is partly what leads Angelini to feed off the small wins his fellow team members reap with his input.<\/p>\n\n\n\n

AI Impact<\/strong><\/p>\n\n\n\n

As 2026 heads into the home stretch, Angelini is focused on incorporating AI into more interactions and processes to enable dealer partners to be even more successful with the Konica Minolta portfolio. He believes the technology hasn\u2019t reached its potential for helping to drive better outcomes for dealers and clients.<\/p>\n\n\n\n

Outside the office, Angelini and his wife, Christine, have been married 23 years. They have two sons: Nick, 21, and Chris, 17. Nick currently studies finance at Colorado State, where he is a percussionist in the marching band. Chris is a talented athlete in his senior year of high school and may follow in his father\u2019s footsteps by getting into sales. Angelini enjoys golfing and grilling, but probably regrets introducing his boys to some of the finer cuisine.<\/p>\n\n\n\n

\u201cWe all enjoy spending time together over a nice meal out,\u201d he noted. \u201cUnfortunately, I introduced sushi to the kids at a young age and it has been a financial decision that I regret because that’s where they always want to go to eat.\u201d\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The high school version of me wanted to be an:<\/strong> Accountant\u00a0<\/p>\n\n\n\n

Interesting fact about you:<\/strong> After college, I managed rock bands and was a production manager for a one-man show that traveled and performed at theaters all over North America. <\/p>\n\n\n\n

Celebrities you have met:<\/strong> Countless musicians from when I worked at an amphitheater in Pittsburgh\u2014Dave Matthews, Christina Aguilera and Eddie Van Halen, to name a few.<\/p>\n\n\n\n

Favorite book or movie:<\/strong> Book: \u201cMy Side of the Mountain\u201d; movie: \u201cTommy Boy\u201d <\/p>\n\n\n\n

Favorite food:<\/strong> Italian food\u00a0<\/p>\n\n\n\n

Person you’d most like to meet:<\/strong> My grandfather on my dad’s side. He died before I was born and I would’ve loved to have known what it was like to be an Italian immigrant and how he got started in this country.\u00a0<\/p>\n\n\n\n

Dream vacation destination: <\/strong>Italy<\/p>\n\n\n\n

Any special talents:<\/strong> Cooking<\/p>\n\n\n\n

Guilty pleasure:<\/strong> Watching YouTube to follow my interests.<\/p>\n\n\n\n

Most prized possession:<\/strong> A CD signed by Dave Matthews.<\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s been said that everyone\u2019s eyes sparkle bright in the sunshine. That applies to customer service also; a problem-free experience can elicit a truly happy response. The real challenge is consistently replicating the steps that produced the outcome. But if 99 out of 100 clients are thrilled, how you deal with the one irate client says much more than the glory that stems from the satisfied ones. Anthony Angelini vividly recalls one of his earliest challenges he endured as a sales manager. A business owner was furious because a service issue with a piece of equipment struck at a critical juncture. The histrionics\u2014generally yelling and screaming\u2014were beyond the pale and like nothing he\u2019d ever experienced. Angelini was certain that the acrimonious display would end at the same time as the business relationship. Fortunately, that wasn\u2019t the case. He paid close attention to the details that punctuated the shouting and fully appreciated the client\u2019s issues. From that, Angelini was able to devise a comprehensive communications plan going forward that would stave off similar issues and prevent another doomsday scenario. \u201cNot only did we never have any future issues like the one he just had, but we were also able to keep him as a customer and develop a great working relationship moving forward,\u201d said Angelini, a 2026 ENX Magazine Difference Maker. \u201cThis encounter helped me realize that truly understanding your customer’s business challenges and how you can solve them with your products and services are how you become successful in this industry.\u201d Rising Tide A Waynesburg University product and 22-year veteran of Konica Minolta, Angelini currently serves as the director of strategic planning, helping the dealer channel thrive with production print. He knew he\u2019d found his professional home while serving as a sales manager for the OEM in Denver. It wasn\u2019t the high volume of sales Angelini found rewarding as much as the satisfaction he garnered from helping members of his team hit their numbers and enjoy success. He continues to find satisfaction by thriving in a team dynamic. Little did Angelini know at the time how influential two training courses would be throughout his Konica Minolta tenure. In fact, the courses he took for sales manager and strategic account management continue to shape the way he does business. \u201cThe concepts learned there over 15 years ago continue to shape how I navigate our industry daily,\u201d he said. One of Angelini\u2019s most unlikely influences was his high school golf coach, who challenged his pupils to be better people as well as better players. It\u2019s a philosophy that continues to color his day-to-day life. The better person aspect is partly what leads Angelini to feed off the small wins his fellow team members reap with his input. AI Impact As 2026 heads into the home stretch, Angelini is focused on incorporating AI into more interactions and processes to enable dealer partners to be even more successful with the Konica Minolta portfolio. He believes the technology hasn\u2019t reached its potential for helping to drive better outcomes for dealers and clients. Outside the office, Angelini and his wife, Christine, have been married 23 years. They have two sons: Nick, 21, and Chris, 17. Nick currently studies finance at Colorado State, where he is a percussionist in the marching band. Chris is a talented athlete in his senior year of high school and may follow in his father\u2019s footsteps by getting into sales. Angelini enjoys golfing and grilling, but probably regrets introducing his boys to some of the finer cuisine. \u201cWe all enjoy spending time together over a nice meal out,\u201d he noted. \u201cUnfortunately, I introduced sushi to the kids at a young age and it has been a financial decision that I regret because that’s where they always want to go to eat.\u201d\u00a0 The high school version of me wanted to be an: Accountant\u00a0 Interesting fact about you: After college, I managed rock bands and was a production manager for a one-man show that traveled and performed at theaters all over North America.  Celebrities you have met: Countless musicians from when I worked at an amphitheater in Pittsburgh\u2014Dave Matthews, Christina Aguilera and Eddie Van Halen, to name a few. Favorite book or movie: Book: \u201cMy Side of the Mountain\u201d; movie: \u201cTommy Boy\u201d  Favorite food: Italian food\u00a0 Person you’d most like to meet: My grandfather on my dad’s side. He died before I was born and I would’ve loved to have known what it was like to be an Italian immigrant and how he got started in this country.\u00a0 Dream vacation destination: Italy Any special talents: Cooking Guilty pleasure: Watching YouTube to follow my interests. Most prized possession: A CD signed by Dave Matthews.<\/p>\n","protected":false},"author":166,"featured_media":70843,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3626,80,1650,82,84,1638],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/70839"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=70839"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/70839\/revisions"}],"predecessor-version":[{"id":70844,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/70839\/revisions\/70844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/70843"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=70839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=70839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=70839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}