{"id":66347,"date":"2025-09-05T07:53:25","date_gmt":"2025-09-05T14:53:25","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=66347"},"modified":"2025-09-05T07:53:27","modified_gmt":"2025-09-05T14:53:27","slug":"btas-fix-cost-management-for-service-3-0-online-workshop-starts-oct-14","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2025\/09\/btas-fix-cost-management-for-service-3-0-online-workshop-starts-oct-14\/","title":{"rendered":"BTA\u2019s FIX: Cost Management for Service 3.0 Online Workshop Starts Oct. 14"},"content":{"rendered":"\n

Kansas City, MO (Sept. 5, 2025)<\/em> \u2014 The Business Technology Association (BTA) has added a new online workshop to its educational offerings: FIX: Cost Management for Service 3.0, which is an updated version of the association\u2019s previous in-person FIX workshop. The online workshop will be held via Microsoft Teams from 11 a.m. to 2 p.m. each day from Oct. 14-17.<\/p>\n\n\n\n

Taught by Jack Duncan of Jack Duncan Consulting (JDC), the newly updated workshop not only focuses on the industry-standard benchmarks as taught in BTA\u2019s ProFinance workshop, but also how to delve into them to identify potential areas for improvement, and their impact on profits and efficiency. All topics will apply to copier\/MFPs, printers and\/or IT services.<\/p>\n\n\n\n

FIX 3.0 will continue to focus on cost management for service and how it can impact departmental efficiency and profitability. KPIs will include those from the ProFinance model and will be used to \u201copen the hood\u201d to tell the story within. At the heart of the benchmarks continues to be first-call effectiveness (FCE) and its impact on manpower requirements, response time and, ultimately, profitability.<\/p>\n\n\n\n

A special addition to this version of FIX will be the development of an action plan after completion of the workshop. JDC will work with each dealership individually to establish this action plan based on the company\u2019s specific benchmarks. The cost of the action plan is included in the tuition fee.<\/p>\n\n\n\n

\u201cHaving taught various BTA courses and seminars since the 1980s, I\u2019m excited to again work with the association to provide an updated version of FIX: Cost Management for Service,\u201d Duncan said. \u201cWith all the changes in our industry and the challenges they bring, it\u2019s critical we equip our service teams with the knowledge they will need to manage their departments. To ensure the attendees\u2019 success, an action plan for each dealership is included in the price of the workshop. I will meet individually with each dealership to establish a plan going forward that will include goals for increasing departmental efficiency specific to the dealership.\u201d<\/p>\n\n\n\n

BTA member tuition is $750 and includes two attendees per dealership. Additional attendees from the same dealership are $350 each. BTA members can also apply their $150 or $250 educational discount received with their membership toward the workshop. Non-member tuition is $1,250 (the price includes two attendees and a one-year BTA dealer membership). A full agenda for the workshop can be found on the BTA website.<\/p>\n\n\n\n

\u201cI am excited that BTA is working with Jack Duncan to update the FIX workshop to a 3.0 version, offering a fresh perspective on cost management for service,\u201d said 2025-26 BTA President Debra Dennis. \u201cJack has a unique ability to transform complex cost management strategies into actionable insights. I took the original FIX course many years ago and have since collaborated with Jack to enhance our service department\u2019s bottom line. This is a great course for all service managers to learn the story behind their numbers, with Jack as an expert guide.\u201d<\/p>\n\n\n\n

Click here<\/a> for more information or to register for the workshop. <\/p>\n\n\n\n

###<\/p>\n\n\n\n

About the BTA<\/strong>
Founded in 1926, the Business Technology Association<\/a> serves office technology dealerships, resellers, manufacturers, distributors and service companies. Its core members \u2014 office technology dealerships \u2014 consult, sell and service hardware, software and supplies with the primary goal of helping businesses optimize business document and information workflows. Through the association\u2019s various educational programs, information, research, legal services, publications and guidance, BTA member dealerships are positioned to be the premier source of the office technology used by businesses throughout the United States every day. <\/p>\n","protected":false},"excerpt":{"rendered":"

Kansas City, MO (Sept. 5, 2025) \u2014 The Business Technology Association (BTA) has added a new online workshop to its educational offerings: FIX: Cost Management for Service 3.0, which is an updated version of the association\u2019s previous in-person FIX workshop. The online workshop will be held via Microsoft Teams from 11 a.m. to 2 p.m. each day from Oct. 14-17. Taught by Jack Duncan of Jack Duncan Consulting (JDC), the newly updated workshop not only focuses on the industry-standard benchmarks as taught in BTA\u2019s ProFinance workshop, but also how to delve into them to identify potential areas for improvement, and their impact on profits and efficiency. All topics will apply to copier\/MFPs, printers and\/or IT services. FIX 3.0 will continue to focus on cost management for service and how it can impact departmental efficiency and profitability. KPIs will include those from the ProFinance model and will be used to \u201copen the hood\u201d to tell the story within. At the heart of the benchmarks continues to be first-call effectiveness (FCE) and its impact on manpower requirements, response time and, ultimately, profitability. A special addition to this version of FIX will be the development of an action plan after completion of the workshop. JDC will work with each dealership individually to establish this action plan based on the company\u2019s specific benchmarks. The cost of the action plan is included in the tuition fee. \u201cHaving taught various BTA courses and seminars since the 1980s, I\u2019m excited to again work with the association to provide an updated version of FIX: Cost Management for Service,\u201d Duncan said. \u201cWith all the changes in our industry and the challenges they bring, it\u2019s critical we equip our service teams with the knowledge they will need to manage their departments. To ensure the attendees\u2019 success, an action plan for each dealership is included in the price of the workshop. I will meet individually with each dealership to establish a plan going forward that will include goals for increasing departmental efficiency specific to the dealership.\u201d BTA member tuition is $750 and includes two attendees per dealership. Additional attendees from the same dealership are $350 each. BTA members can also apply their $150 or $250 educational discount received with their membership toward the workshop. Non-member tuition is $1,250 (the price includes two attendees and a one-year BTA dealer membership). A full agenda for the workshop can be found on the BTA website. \u201cI am excited that BTA is working with Jack Duncan to update the FIX workshop to a 3.0 version, offering a fresh perspective on cost management for service,\u201d said 2025-26 BTA President Debra Dennis. \u201cJack has a unique ability to transform complex cost management strategies into actionable insights. I took the original FIX course many years ago and have since collaborated with Jack to enhance our service department\u2019s bottom line. This is a great course for all service managers to learn the story behind their numbers, with Jack as an expert guide.\u201d Click here for more information or to register for the workshop. ### About the BTAFounded in 1926, the Business Technology Association serves office technology dealerships, resellers, manufacturers, distributors and service companies. Its core members \u2014 office technology dealerships \u2014 consult, sell and service hardware, software and supplies with the primary goal of helping businesses optimize business document and information workflows. Through the association\u2019s various educational programs, information, research, legal services, publications and guidance, BTA member dealerships are positioned to be the premier source of the office technology used by businesses throughout the United States every day.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[127],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66347"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=66347"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66347\/revisions"}],"predecessor-version":[{"id":66348,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66347\/revisions\/66348"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=66347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=66347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=66347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}