{"id":64593,"date":"2025-04-30T00:20:51","date_gmt":"2025-04-30T07:20:51","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=64593"},"modified":"2025-05-05T09:27:22","modified_gmt":"2025-05-05T16:27:22","slug":"industry-rockers-bring-down-the-house","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/difference-makers\/2025\/04\/industry-rockers-bring-down-the-house\/","title":{"rendered":"Industry Rockers Bring Down the House"},"content":{"rendered":"\n

It\u2019s the spring of 2025, and the nation is already in dire need of a break. We\u2019ve been inundated with conversations about the cost of eggs but never mind our Starbucks drinks cost more than a dozen.<\/strong><\/p>\n\n\n\n

All this talk about the economy, inflation, tariffs, the recession-in-waiting, Elon Musk, the very rich, the ultra-poor and those stuck in the middle. Whether you consider yourself conservative or liberal, I think the common ground most of us can agree on is that it\u2019s exhausting as hell. Please, make it all go away!<\/p>\n\n\n\n

Yes, we all need a break from the racket, although maybe a different type of noise would be more pleasing. Something to make us forget all that nonsense, at least for a little while. Something that can make us stand up and shout, wave our arms furiously and sing out loud alongside thousands of other people. Maybe we need the crunching chords of an electric guitar, the eardrum-pounding rhythm of a bass and sticks pounding on toms so furiously it sounds like animals thundering across the African plains. Strobing lights bathing the audience, the heat of the crowd, the electricity pulsating through the arena. Yes, it\u2019s time to rock and roll all nite!<\/p>\n\n\n\n

Well, we\u2019re bringing the concert to you in the form of the 2025 Difference Makers. The 66 individuals we\u2019ve chosen to honor are all rock stars in their own right. Like a roadie or a sound board operator, they help set the stage for success in the office technology arena. It takes a team to remain harmonious, but each of these Difference Makers deserve their own solos so you can see just how instrumental they are to the success of their organizations.<\/p>\n\n\n\n

And while this year\u2019s crop of rockers includes some marquee names\u2014stars who are already certified double platinum\u2014there are plenty of performers who\u2019ve entered the charts with a bullet and are working quickly to become household names. It\u2019s not just CEOs, COOs and VPs; we have marketing professionals, product managers, technical service leaders, IT experts and delivery personnel. And if customers are ardent fans, the one thing all these Difference Makers have in common is their ability to bring those fans to their feet and cheer for an encore. These stars never disappoint.<\/p>\n\n\n\n

Ladies and gentlemen, it\u2019s time to rock. Your ticket\u2019s been scanned, so enjoy the show!<\/p>\n\n\n\n

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Laryssa Alexander
<\/strong>President, Field Service
Division<\/em>
ECI Software
Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Laryssa Alexander is a difference maker:<\/strong><\/p>\n\n\n\n

When it comes to the true catalyst of office technology innovation at ECI Software Solutions, one needs to look no further than Alexander. Her impact on product evolution is undeniable, as is the salutary effect it has on driving dealer success. Alexander touts an educational pedigree that includes the University of Missouri-Columbia and the University of Colorado Boulder and has logged 25 years of professional experience. Anointed the \u201cwoman of action\u201d at ECI, her quick assessment of industry trends and market shifts led to strategic acquisitions that brought the industry\u2019s top ERP, device management and mobile service management solutions under one roof. Under her guidance, these solutions transformed into modern, integrated, cloud-based offerings. Through her vision and leadership, Alexander continues to drive change and shape the industry.<\/p>\n\n\n\n

\u201cLaryssa\u2019s unwavering belief in the future of our industry and the resilience of the dealer community is a result of the long-term relationships and personal connections she\u2019s built with our customers. Her dedication to this industry is evident as she drives our product teams to innovate, prioritizing investment into broader integrations, advanced process automation and AI technology\u2014ensuring today\u2019s office equipment businesses have modern solutions that will adapt to their business growth. Her leadership has been instrumental in securing ECI\u2019s place among the industry\u2019s enduring leaders.\u201d<\/p>\u2014Lori Meyer, Vice President of Operations, ECI Software Solutions<\/cite><\/blockquote>\n\n\n\n

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David Ardies
<\/strong>Vice President,
Western Region,
North America Channels<\/em>
Xerox Corp.<\/figcaption><\/figure><\/div>\n\n\n\n

Why David Ardies is a difference maker:<\/strong><\/p>\n\n\n\n

While not essential to success, having a wide perspective when it comes to goals and strategies has helped many account reps who\u2019ve logged time selling for both dealers and OEMs. Take Ardies, for example. The Oklahoma State University product has spent more than 30 years in the office tech ecosystem, including a nine-year stretch with Oklahoma City dealer R.K. Black. His next stop was Kyocera Document Solutions America, where he spent the better part of 15 years. His current role covers channel sales for the western region, a position he assumed in 2021. Ardies also has experience in selling Ricoh and Toshiba gear as a dealer rep.<\/p>\n\n\n\n

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\u201cDavid has such incredible experience and brings such good insight to his role. He always has a customer- and partner-first mindset that helps our organization create and manage programs and offers that will help the partners he works with. He has trust and respect from his team and partners.\u201d<\/p>\u2014Todd Smith, Head of Marketing, Xerox Global Partner Group<\/cite><\/blockquote>\n\n\n\n

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Ted Becker
<\/strong>Division President,
Office Technology<\/em>
Novatech<\/figcaption><\/figure><\/div>\n\n\n\n

Why Ted Becker is a difference maker:<\/strong><\/p>\n\n\n\n

One of the driving forces behind Novatech\u2019s Managed Office initiative, Becker\u2019s leadership has guided several successful projects that significantly improved operational efficiencies and customer engagement. The 26-year industry veteran began his career as a field technician for GDP Technologies, a Xerox Company, and he held several managerial and VP positions, culminating with president of Novatech\u2019s office technology division in November 2024. He\u2019s introduced strategic initiatives that align service operations, empowering the company to deliver solutions that exceed client expectations. Becker\u2019s unwavering commitment to excellence and deep connections with manufacturer partners have helped raise the standard in managed office solutions. Employing a collaborative approach has been a catalyst for developing strong partnerships both within the organization and with industry peers, fostering an environment where groundbreaking ideas thrive. His vision for scalable, client-focused services is instrumental in delivering solutions that empower businesses to operate smoothly and securely.<\/p>\n\n\n\n

\u201cTed Becker\u2019s leadership style is both inspiring and approachable, making him a pleasure to work with. His genuine enthusiasm for the industry and unwavering commitment to excellence create a positive and motivating work environment. Ted\u2019s ability to connect with colleagues on a personal level fosters strong relationships and a sense of camaraderie. His open-door policy and willingness to listen to ideas and concerns make team members feel valued and heard. Over the past 15 years, Ted\u2019s consistent support and mentorship helped many colleagues grow professionally and personally. His dedication to fostering a collaborative and inclusive workplace culture has made him a beloved leader at Novatech.\u201d<\/p>\u2014Benjamin Simms, Vice President, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cTed is always radiating positivity, and I\u2019m thankful to have him in my local office. He\u2019s always open to hear you out and to hear new ideas. Ted understands the daily struggles of sales professionals and service team members alike. He does a fantastic job balancing the impact both have on one another. Whether he tells you what you want to hear or not, he\u2019s always positive about it.\u201d<\/p>\u2014Brandon Milner, Major & Public Sector Account Manager, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cTed\u2019s integrity and professionalism set him apart, making every interaction both productive and inspiring. I\u2019ve had the privilege of working with Ted, and his passion for driving meaningful change is evident in everything he does.\u201d<\/p>\u2014Siyar Tovi, Business Technology Advisor, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cTed gets input (complaints) from the top sales reps at our company regarding daily operations, which in itself is vastly important. The real kicker is taking time to listen to the slew of wants and then qualify actual actionable needs, which is an art that somehow Ted has turned into a science and gotten desperately needed changes pushed through.\u201d<\/p>\u2014Daniel Sheppard, Major Account Consultant, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cAs his son, I\u2019ve known him my entire life. There wasn\u2019t a single instance I could think of when he would put off work or a weekend when he wasn\u2019t working on something in the house or helping out a friend or family member. He\u2019s the busiest guy I know and the smartest guy I know. I\u2019m honored to even be writing something like this about him. I can\u2019t think of anyone who deserves this more than he does. I\u2019m proud to be his son, and I\u2019m proud to see firsthand his care for his coworkers and customers.\u201d<\/p>\u2014Colin Becker, Installation Technician, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cTed has a brilliant mind and knows the office technology business from sales to service and finance, etc. He has a down-to-earth personality that puts everyone at ease and can work effectively with employees at all levels. Our employees respect Ted as he respects them.\u201d<\/p>\u2014Shelly Jacob, HR Generalist, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cTed has the ability to instill confidence in his teams, creating new leaders and moving others forward to fulfill their own potential within Novatech. Ted follows through in mission and is diligent to see that those under his management are consistently on task and successful with making the whole organization more effective and efficient in day-to-day operations. I\u2019m low in the ranks of our company, and yet Ted has always managed to make me feel like a crucial ingredient in Novatech\u2019s success.\u201d<\/p>\u2014Rob Arrouet, Client Onboarding Specialist, Novatech<\/cite><\/blockquote>\n\n\n\n

\u201cWhat stands out most about Ted is his ability to stay calm under pressure, making well-informed, strategic decisions even in the face of challenges. His guidance has not only driven Novatech\u2019s growth but has also helped shape my own professional development.\u201d<\/p>\u2014Tavares Wilson, Director of Operations, Novatech<\/cite><\/blockquote>\n\n\n\n

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Mark Bowen
<\/strong>Manager, Integrated
Solutions Group<\/em>
Copiers Northwest<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mark Bowen is a difference maker:<\/strong><\/p>\n\n\n\n

A little flair and personality go a long way toward success in business, and Bowen is a prime example. Then again, the solutions sales and IT guru has been plying his craft with Copiers Northwest for more than 27 years, so he\u2019s also developed a complete knowledge base. As head of the dealer\u2019s integrated solutions group, he has an ability to help sales reps close deals on the strength of his disarming charm and extensive product knowledge. Customers enjoy working with him because he asks great questions, and can explain everything so it makes sense to them. Bowen is also good at visually illustrating explanations, ensuring customers fully understand any benefits. He\u2019s credited with being one of the best analysts for uniFLOW and PaperCut. Bowen studied computer science at Lake Washington Institute of Technology.<\/p>\n\n\n\n

\u201cDuring his 28 years with Copiers Northwest, Mark has been a key player on the service side of the business. He began working at the Olympia branch performing set-up duties and assisting with trouble shooting. As someone who\u2019s always been a self-starter, he turned his attention to computers and the internet when it was still in its infancy. Mark was instrumental in helping Copiers Northwest navigate the digital age both internally and externally. He established connectivity between the multiple Copiers Northwest branches and was responsible for helping them conduct business online. He found his true calling when he transitioned to the company\u2019s ISG division and began helping sales reps with workflow and support solutions. In that role, he also helped with the post-sale installation. Customers enjoy working with him because he\u2019s at the same level as information technology (IT) professionals, and for those who don\u2019t have IT experience, he can simplify everything. When not at work, he calls himself an avid do-it-yourselfer working on various projects around his home.\u201d<\/p>\u2014Ian Crockett, President, ICE Advertising<\/cite><\/blockquote>\n\n\n\n

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Laura Bray
<\/strong>Vice President
<\/em>NBM Inc.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Laura Bray is a difference maker:<\/strong><\/p>\n\n\n\n

Bray is an example of a feel-good story and tireless warrior who over time becomes a personification of all that\u2019s good about a dealership\u2014in this case, NBM Inc. She\u2019s the first person to show up at the office in the morning, busy calculating sales from the previous day. An email from Bray awaits each team member daily, and hers is the first face they see upon arrival. She\u2019s very hands-on, willing to help out in the warehouse or assist a dispatcher with a client issue. Whether its logistics, procurement, customer service, administration or any other aspect, Bray embodies the definition of a VP of operations. She\u2019s logged 38 years with the company, having joined NBM as a supply clerk upon graduating from Nichols College. Bray\u2019s business acumen, work ethic, industry knowledge and commitment to NBM time and again validates her ascension, and she remains pivotal to the success of the dealership.<\/p>\n\n\n\n

\u201cLaura Bray is vice president of NBM, but to all of us at the company, she IS NBM. Her institutional knowledge of the company and the office equipment industry is second to none. Laura\u2019s strategic business decisions and discipline have directly defined NBM\u2019s success over its 40-year history. She leads by example; the first one to work, the first one to jump in and help an employee, the first one to pitch in where needed. Her intelligence, historical company knowledge, understanding of people and processes, work ethic and deep understanding of the office equipment industry make her an invaluable leader in our company and throughout the industry. I\u2019m honored to work alongside Laura and grateful for her loyalty and mentorship to me and others in the company.\u201d<\/p>\u2014Amie Geary, Vice President of IT & Administration, NBM Inc.<\/cite><\/blockquote>\n\n\n\n

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Mark Brown
<\/strong>Service Delivery Manager<\/em>
Nauticon Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mark Brown is a difference maker:<\/strong><\/p>\n\n\n\n

Baseball blood has long coursed through the veins of Brown, who was a shortstop and pitcher during his playing days. He then turned to coaching for a youth organization called Koa Sports, during which time he learned a new pitch, so to speak, and eventually launched his career with Nauticon as an operations coordinator. The gig entailed a little bit of everything, including answering overflow calls, starting tickets, procuring hardware and sending invoices. That proved to be effective in grooming him for his current role as service delivery manager. Brown has a reputation for keeping cool under pressure, buoyed by his positive attitude and exemplary customer service skills. As the division grew and technology trends and customer needs evolved, he implemented new roles, processes and tools to meet those customer needs and facilitate team growth and scalability.<\/p>\n\n\n\n

\u201cMark is one of the most positive, genuine, hard-working people I\u2019ve had the pleasure of working with. He takes our Service First motto to a whole new level and is always willing to go the extra mile to help a customer or another team member.\u201d<\/p>\u2014Lauren Kain, COO, Nauticon Office Solutions<\/cite><\/blockquote>\n\n\n\n

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Steve Bruno
<\/strong>CFO<\/em>
Repeat Business Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Steve Bruno is a difference maker:<\/strong><\/p>\n\n\n\n

Driving innovation and enhancing operational efficiencies has long been a strength for Bruno, who has more than 10 years of experience in the office technology sector. During his time with Repeat Business Systems, he\u2019s helped develop and guide a young customer care team that is a model for the industry. Bruno\u2019s also played a pivotal role in the dealership\u2019s acquisition of 10 companies in the past 12 years. The holder of a degree in accounting and finance from Siena College, Bruno\u2019s tenure as chief financial officer has been marked by impressive financial performance, significant revenue growth and improved profitability. He\u2019s dedicated to transforming traditional workflows into streamlined, technology-driven processes, and his adept understanding of market trends and company needs has enabled him to implement solutions that boost productivity and reduce costs. Continuous learning through industry conferences and workshops underscores his commitment to professional development.<\/p>\n\n\n\n

\u201cWhile raising a young family and working on his several rental properties, Steve continually balances his work and personal life. Taking on projects is never an issue for him. The company looks to Steve for guidance when developing a policy or pivoting to a new market trend.\u201d<\/p>\u2014David Lynch, COO, Repeat Business Systems<\/cite><\/blockquote>\n\n\n\n

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Clark Bugg
<\/strong>Vice President of North
America Business Channels<\/em>
Lexmark International<\/figcaption><\/figure><\/div>\n\n\n\n

Why Clark Bugg is a difference maker:<\/strong><\/p>\n\n\n\n

Few executives are as closely associated with a company to the extent of Clark Bugg and his connection with Lexmark. Like bourbon and horses, he conjures the image of all that Kentucky embodies: mild mannered, easy going and endlessly friendly. Plus, he\u2019s always seeking ways to bolster the success rate of the company\u2019s dealer partners. In fact, his relationship-building skills and business acumen were instrumental in the creation of the Lexmark Business Solutions Dealer (BSD) Program. A 26-year veteran of the company, Bugg was appointed vice president of North America business channels in 2024, where he oversees channel sales, distribution and program operations across the region. An early pioneer of Lexmark\u2019s copier business, he played a key role in hiring and shaping a culture of top performers who elevated the Lexmark channel business to new heights. His enthusiasm is infectious, and his ability to relate with dealers is second to none. Bugg holds a Bachelor of Science degree in business administration and Communication Arts from the University of the Cumberlands.<\/p>\n\n\n\n

\u201cWhile serving on the Dealer Council with him and other management teammates from Lexmark, Clark would always start with some crazy, funny story or saying to put everyone at ease. He always said, \u2018We don\u2019t take ourselves seriously, but we take what we do very seriously.\u2019 It proves you can be in this industry and have fun while helping clients reach their objectives.\u201d<\/p>\u2014Sam Stone, President, Stone\u2019s Office Equipment<\/cite><\/blockquote>\n\n\n\n

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Emily Carapella
<\/strong>Director of Regional Sales<\/em>
Distribution Management<\/figcaption><\/figure><\/div>\n\n\n\n

Why Emily Carapella is a difference maker:<\/strong><\/p>\n\n\n\n

Want to know the true value of sales professionals? Ask them about the interesting vacations they\u2019ve enjoyed as members of their companies\u2019 president\u2019s clubs. In the case of Carapella, that would be 11 times in her 17 years with Distribution Management (DM). She flashes passion and tenacity in her client interactions and has consistently demonstrated a strong ability to drive positive outcomes for both her customers and DM. Her forte is solidifying lasting relationships and inspiring her colleagues, which has driven her rise through the ranks from strategic account manager to regional sales manager and, most recently, director of regional sales. Carapella\u2019s a product of the University of Missouri-Columbia with a Bachelor of Science in business administration. While there, she joined the Delta Sigma Pi professional business fraternity.<\/p>\n\n\n\n

\u201cI\u2019ve had the pleasure of working with Emily for several years. Her dedication to excellence in business and customer service shines in creating mutually beneficial, lasting partnerships between distributor and reseller. Through constant pursuit of knowledge, commitment to providing outstanding service and dedication to leadership, Emily has continuously excelled in her career. She\u2019s a credit to our industry and is truly a difference maker.\u201d<\/p>\u2014Garrett White, Director of Supply Chain Management & Distribution, Systel Business Equipment<\/cite><\/blockquote>\n\n\n\n

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John Christino
<\/strong>Vice President of <\/em>
Marketing Operations<\/em>
GoodSuite<\/figcaption><\/figure><\/div>\n\n\n\n

Why John Christino is a difference maker:<\/strong><\/p>\n\n\n\n

One of the greatest benefits of completing an acquisition is the onboarding of some highly skilled and competent team players. GoodSuite found that to be the case when it acquired Select Business Systems four years ago, as Christino continues to pay dividends. In fact, he played a considerable role during the acquisition process and was a valued resource in every aspect, from service to sales, and was an expert in GoodSuite\u2019s ERP and CRM systems. The company sees Christino as something of a unicorn, blessed with leadership skills while also fluent as an analytical \u201csavant\u201d who sees the big picture as a marketing or financial expert. He took the helm as sales operations manager at the outset of his GoodSuite tenure, then became the admin for the company\u2019s Agent Dealer CRM. Christino was elevated to vice president of marketing operations in early 2024, and he\u2019s had an impact on the year-over-year increase in marketing-sourced revenue.<\/p>\n\n\n\n

\u201cJohn is one of the best communicators in the company. He\u2019ll answer emails and Teams messages from anywhere at any time. This includes replying from the gym, the hiking trails in Yosemite or in front of the barbecue grill. John has become one of my most trusted advisors and not just because he never delays responding. He\u2019ll always give me the honest answer and doesn\u2019t try to sugarcoat the response.\u201d<\/p>\u2014Dan Strull, CEO, GoodSuite<\/cite><\/blockquote>\n\n\n\n

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Melissa Confalone<\/strong>
President<\/em>
Fraser Advanced
Information Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Melissa Confalone is a difference maker:<\/strong><\/p>\n\n\n\n

From account manager to president, Confalone\u2019s impressive rise to the top of Fraser\u2019s executive ranks coincides with her ascension in becoming one of the industry\u2019s most successful female sales professionals. A mentor to women in sales throughout the industry, she\u2019s been a significant catalyst to achieving record year-over-year revenue growth, which triggered her elevation from vice president of sales. Her deep understanding of the business technology industry and her strategic vision have been instrumental in driving the company\u2019s success. The holder of a marketing degree from Susquehanna University, Confalone is committed to the organization\u2019s cornerstone goal of achieving 50% revenue growth over the next five years. She\u2019s been named to the Power 100 by Lehigh Valley Business four years in a row.<\/p>\n\n\n\n

\u201cShe\u2019s a true leader in office technology. When I was a newbie to the industry, Melissa took me under her wing and helped me understand how the business functions and how the sales process works. Once I understood these aspects, she allowed me to implement robust marketing plans to help the business grow. Seeing how industry leaders look to Melissa and Fraser for leadership and guidance truly exemplifies the respect she\u2019s earned from her colleagues. Being a woman in a heavily male industry inspires many women in our business to strive to become leaders in their companies.\u201d<\/p>\u2014Heather Trone, Director of Marketing, Fraser Advanced Information Systems<\/cite><\/blockquote>\n\n\n\n

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Erik Crane<\/strong>
President and CEO<\/em>
CPI Technologies<\/figcaption><\/figure><\/div>\n\n\n\n

Why Erik Crane is a difference maker:<\/strong><\/p>\n\n\n\n

The elements that have made Crane an effective executive echo the ideals of a Difference Maker\u2014mentor, leader, visionary, selfless and integrity. Cultivating success for partners and team members is a top priority; his ability to inspire those around him is born of expertise and a desire to see others thrive. As a mentor, Crane bolsters team members by providing tools, insights and confidence they need to seize opportunities and become successful. A product of Kansas State University, he\u2019s devoted years to mentoring individuals and steering teams to exceed expectations, ensuring both client success and company growth. Crane\u2019s compassion extends to the communities CPI Technologies serves. He continues to inspire innovation, forge lasting relationships and uplift everyone around him.<\/p>\n\n\n\n

\u201cErik is more than a CEO\u2014he\u2019s a catalyst for growth and success. His leadership isn\u2019t about titles or power; it\u2019s about people. Erik has an uncanny ability to see potential in others before they even see it in themselves, and he invests in that potential with everything he\u2019s got. As a mentor, he\u2019s challenged me, guided me and ultimately shaped me into a stronger business leader. He leads with integrity, lifts others up without hesitation and somehow makes even the toughest challenges feel like opportunities. Working for Erik isn\u2019t just a job\u2014it\u2019s an education in leadership, perseverance and selflessness. He doesn\u2019t just build a business; he builds people. And that\u2019s what makes him a true difference maker.\u201d<\/p>\u2014Josh Glover, Director of Technology Solutions, CPI Technologies<\/cite><\/blockquote>\n\n\n\n

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Richie Creech<\/strong>
Director of Service<\/em>
CopyPro Inc.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Richie Creech is a difference maker:<\/strong><\/p>\n\n\n\n

There are industry stalwarts who make a difference through their leadership, knowledge, skill and ability to bring out the best in people. There are others whose greatness can be measured by performance metrics. Then there are people such as Creech who can check both boxes. With more than 25 years logged at CopyPro, he\u2019s thrived at every post he\u2019s held along the way: field tech, production specialist, supervisor and now director of service. In his current role, Creech has enabled the dealer to substantially bolster its performance: first call effectiveness (FCE) has spiked to between 75% and 80%. That\u2019s a significant jump from just five years ago when CopyPro\u2019s FCE stood at 39%. Creech is quick to credit his service team for the remarkable improvement. Like any good sports coach, his objective is to help the team realize its potential by putting them in the best possible position to succeed.<\/p>\n\n\n\n

\u201cRichie is an exemplary employee and leader. His unwavering dedication and determination set the standard for excellence. He gives 110% every day, always focusing on the outstanding performance of himself and his team. Richie continually looks for ways to improve processes and procedures. His commitment to delivering exceptional service truly inspires us all.\u201d<\/p>\u2014Debra Dennis, Vice President of Support Services, CopyPro Inc.<\/cite><\/blockquote>\n\n\n\n

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Rick Davis<\/strong>
Director of Quality Assurance<\/em>
Digitech Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Rick Davis is a difference maker:<\/strong><\/p>\n\n\n\n

The unofficial dean of quality assurance, Davis has worked in that realm for decades, including the last 21-plus years at Digitech Systems. His diligence in ensuring product stability and consistency has made him indispensable to both the development team and the broader organization. When new features or major releases need validation, Davis offers an energy and can-do presence to a high-pressure environment, consistently saving projects from potential missteps before they reach customers. He\u2019s known for combining deep technical expertise with a supportive leadership presence. Whether collaborating on cross-functional teams or mentoring new QA staff, Davis has a way of turning everyday problems into opportunities for process improvement. During his tenure, Digitech Systems\u2019 QA team has refined workflows and implemented testing protocols that make reliability a hallmark of the company\u2019s products. A graduate of the University of Central Florida, he\u2019s also served as operations director for SandCherry and Rhythms NetConnections.<\/p>\n\n\n\n

\u201cRick has earned deep respect at Digitech Systems for his blend of practical problem solving and genuine care for colleagues. He balances the demands of rigorous product testing with the creativity needed to keep quality assurance evolving. Few individuals can maintain such high standards for over 20 years, but Rick\u2019s work ethic and attention to detail never waver. Beyond his technical contributions, he shows tremendous patience when guiding teammates through testing protocols and unexpected challenges. He\u2019s a mentor who takes time to explain why a process matters rather than simply handing down directives. Whenever projects hit roadblocks, Rick\u2019s analysis and encouragement shift the atmosphere to constructive action. Put simply, his leadership, talent and consistency make everyone around him strive for better results.\u201d<\/p>\u2014HK Bain, CEO, Digitech Systems<\/cite><\/blockquote>\n\n\n\n

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Mildret Delgadillo<\/strong>
Administrative Manager<\/em>
Pulse Technology<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mildret Delgadillo is a difference maker:<\/strong><\/p>\n\n\n\n

Pulse Technology CEO Chip Miceli has been around the industry for quite a while and knows quality when he sees it. Thus, when he says someone is the best at something, it carries more than a little gravitas. That\u2019s the case for Delgadillo, whom Miceli called \u201cone of the best administrative managers we\u2019ve ever had.\u201d In her nearly 10 years with Pulse Technology, she\u2019s tended to a range of duties from accounts receivable to leasing sales admin to her current managerial post. She\u2019s demonstrated the ability to stay on top of the dealer\u2019s ERP system and always finds time to help others, whether they need clarification or want to learn more. Delgadillo has a passion for learning new things and sharing her knowledge with fellow team members.<\/p>\n\n\n\n

\u201cMildred also manages all our leasing matters with GreatAmerica and Wells Fargo. She always goes the extra mile to assist customers with their leases.\u201d<\/p>\u2014Chip Miceli, CEO, Pulse Technology<\/cite><\/blockquote>\n\n\n\n

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Joseph Dellaposta<\/strong>
COO<\/em>
Doing Better Business<\/figcaption><\/figure><\/div>\n\n\n\n

Why Joseph Dellaposta is a difference maker:<\/strong><\/p>\n\n\n\n

One-third of the ownership team at the heart of Doing Better Business (alongside sisters Debra and Beth), Dellaposta has played a significant role in the company\u2019s growth in his 25-plus year career. He made a significant impact early on by expanding and developing a new territory, an experience he leveraged in enabling the dealership to grow via acquisition. Armed with a Bachelor of Science degree in business management from the University of Maryland and an MBA from Frostburg State University, Dellaposta continues to spark Doing Better Business via both M&A and organic growth. Before joining the dealership, he served as territory manager for Baxter International and Ansell. Dellaposta\u2019s also given back to the industry through organizations such as the Ricoh National Dealer Council and the Business Technology Association, along with peer bodies Pros Elite and Select Dealer Group.<\/p>\n\n\n\n

\u201cJoe is very creative and an out-of-the-box thinker. His insight into building compensation plans and incentive programs has been integral to our growth.\u201d<\/p>\u2014Debra Dellaposta, President and CEO, Doing Better Business<\/cite><\/blockquote>\n\n\n\n

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Tracy Dierolf<\/strong>
Special Projects Manager<\/em>
Edwards and Virginia
Business Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Tracy Dierolf is a difference maker:<\/strong><\/p>\n\n\n\n

Versatility has always been a valued commodity for any dealership (or business in general, for that matter). That\u2019s why Dierolf\u2019s transition to special projects manager truly accentuates her value as a \u201cSwiss army knife.\u201d A graduate of Shippensburg University with a BSBA in Accounting, there are few aspects of Edwards Business Systems (EBS) that she hasn\u2019t positively impacted. Blessed with an encyclopedic knowledge of financial operations, Dierolf has masterfully leveraged that expertise to streamline processes and implement automation. As billing manager, she fostered efficiency by developing repeatable processes while maintaining the flexibility necessary to adapt to evolving client needs. As special projects manager, she spearheaded the implementation of the Salesforce CRM as well as ConnectWise for managed IT and billing integration, which has buoyed processes for both the sales and billing teams. Dierolf has truly found a home at EBS.<\/p>\n\n\n\n

\u201cTracy has worn many hats during her time at Edwards, always stepping up with enthusiasm and a can-do attitude. She approaches every challenge as an opportunity to learn and improve, never backing down from complex projects or new responsibilities. Her adaptability and forward-thinking mindset have been instrumental in driving positive change across the organization.\u201d<\/p>\u2014Dave Reis, Operational Manager, Edwards Business Systems<\/cite><\/blockquote>\n\n\n\n

\u201cTracy is a force of nature when it comes to driving organizational efficiency and innovation. Her deep industry knowledge and process-driven mindset have transformed the way we operate, particularly in financial management, billing and automation. Tracy ensures every project is executed with precision and a clear path to adoption. Beyond her technical expertise, she leads with collaboration and service, ensuring the solutions she builds are not only effective but embraced across the company. Her ability to see the big picture while solving complex challenges makes her an invaluable asset to our team. Tracy doesn\u2019t just manage projects\u2014she transforms them into lasting improvements that elevate our entire organization.\u201d<\/p>\u2014Monica Wilmore, Regional Vice President, Virginia Business Systems<\/cite><\/blockquote>\n\n\n\n

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Elizabeth Ragusa Doiron
<\/strong>Director of Marketing<\/em>
Applied Business Concepts<\/figcaption><\/figure><\/div>\n\n\n\n

Why Elizabeth Ragusa Doiron is a difference maker:<\/strong><\/p>\n\n\n\n

Doiron\u2019s initial foray into the family business came as an administrative assistant shortly after graduating high school, then began in earnest upon graduating from Louisiana State University with a marketing degree. She\u2019s now tasked with expanding Applied Business Concepts\u2019 (ABC) sales support department into a marketing department supporting three branches. Doiron\u2019s sales administration expertise, in tandem with her relentless hard work and determination, provided a boost to ABC. She also has oversight of the dealer\u2019s social presence, plans sales incentive events and collaborates with other department heads while creating a sustainable work environment. Doiron is also treasurer for the Independent Copier Dealer Alliance (ICDA) peer group.<\/p>\n\n\n\n

\u201cElizabeth consistently demonstrates excellent work ethic and organizational skills and an ability to handle complex tasks with great attention to detail. Her work performance has exceeded expectations, and she\u2019s consistently contributed to the success of our sales team and Applied Business Concepts. Elizabeth displays an exceptional ability to manage competing priorities and deadlines. Her organizational skills are top-notch, as evidenced by her ability to juggle multiple tasks without compromising the quality of work. Elizabeth plays a key role in streamlining office operations and improving workflow efficiency.<\/p>

\u201cElizabeth has taken on additional responsibilities beyond her role, demonstrating natural leadership abilities. She\u2019s stepped up to assist with training new team members, managing complex projects and coordinating office-wide tasks. Her ability to lead by example, offer guidance to others and manage responsibilities effectively indicates that she\u2019s ready for more leadership duties. She\u2019s proven to be an invaluable member of our team, and we\u2019re confident that she\u2019ll continue to grow professionally, providing Applied Business Concepts with future successes and company growth.\u201d<\/p>\u2014Jeff Ragusa, President, Applied Business Concepts<\/cite><\/blockquote>\n\n\n\n

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Hayden Free
<\/strong>Vice President of <\/em>
West Texas Branch<\/em>
DOCUmation<\/figcaption><\/figure><\/div>\n\n\n\n

Why Hayden Free is a difference maker:<\/strong><\/p>\n\n\n\n

It was a short ride from sales intern to growing new branches in Midland and Abeline to better serve the West Texas region, but Free has always been a quick study. The Abilene Christian University product joined DOCUmation in 2016, not long after securing a bachelor\u2019s degree in business marketing. When the satellite office in his hometown of Midland opened, Free helped transition it from primarily a managed print services provider into a full-fledged MSP with comprehensive managed IT solutions. Under Free\u2019s deft guidance, the division has grown organically into a multimillion-dollar performer, serving the needs of clients in the Odessa, Abilene, Lubbock and Alpine areas as well. Driven by character, integrity and passion, he\u2019s focused on going the extra mile for clients and leveraging the skills of team members.<\/p>\n\n\n\n

\u201cHayden\u2019s leadership goes far beyond the office walls. He has a way of making people feel valued, inspired and motivated, blending professionalism with humor and approachability. His outlook carries into every aspect of life, making a true impact on his team and peers. He makes smart decisions quickly, and his strong instincts show in his results. DOCUmation is proud to have him lead our growing team.\u201d<\/p>\u2014Liz Morris, Senior Director of Marketing, DOCUmation<\/cite><\/blockquote>\n\n\n\n

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Joe Goodreau<\/strong>
Owner\/Senior <\/em>
Consultant<\/em>
Goodreau Performance
Group<\/figcaption><\/figure><\/div>\n\n\n\n

Why Joe Goodreau is a difference maker:<\/strong><\/p>\n\n\n\n

The best route to creating an established and respected industry consulting firm is to have logged many years working in the trenches, and Goodreau has that box checked off. Prior to founding Goodreau Performance Group\u2014which specializes in management and leadership development programs tailored for businesses in the office technology sector\u2014he served as vice president and CIO for SymQuest, a Vermont-based office technology dealership. Goodreau offers a track record of driving operational excellence and leading high-performing teams, partnering with organizations to strengthen leadership pipelines, develop managers and build resilient, results-driven cultures. His strategic approach helps companies navigate industry challenges, improve performance and position their teams for sustainable growth. In addition to his corporate work, Goodreau is a certified mental performance coach, bringing mindset and resilience training to leaders seeking a competitive edge in today\u2019s evolving market.<\/p>\n\n\n\n

\u201cFor over 15 years, we\u2019ve embraced Mike Riordan\u2019s Building a Quality Team principles as the foundation of our success. They\u2019re engrained in our company culture. Joe not only upholds these core values but also enriches them with fresh ideas and innovative content. A true collaborator, he\u2019s always accessible and deeply invested in the businesses he partners with, ensuring their growth and success.\u201d<\/p>\u2014Lauren Hanna, Division President, Blue Technologies Smart Solutions<\/cite><\/blockquote>\n\n\n\n

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Adam W. Gregory<\/strong>
President
Advanced Business<\/em>
Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Adam W. Gregory is a difference maker:<\/strong><\/p>\n\n\n\n

Gregory\u2019s leadership is felt beyond the walls of the dealership he founded, Advanced Business Solutions (ABS). He\u2019s the national president of the Business Technology Association, where he\u2019s working to align with dealer and vendor needs. A past president of BTA Southeast as well, Gregory serves on the Xerox National Dealer Council and has helped the OEM drive more dealer-focused ideas and programs for the community. The U.S. Navy veteran launched ABS in 2004 and turned it into a true family-run organization (wife Melissa is operations manager and three children work there as well). Prior to ABS, Gregory worked in sales for nearly five years at Atlanta Office Machines. He has an associate degree from Bevill State Community College, where he also played shooting guard on the men\u2019s basketball team.<\/p>\n\n\n\n

\u201cAdam\u2019s leadership is not just valuable to his business, but to the dealer channel as a whole. His role as the new BTA president will bring new and exciting ideas to the dealer community. His knowledge of our industry is beyond measure. In addition to his business- and channel-driven focus, he treats people with respect and integrity, which leads to partnerships and friendships that become invaluable with manufacturers and dealers throughout the country. He\u2019s a proven leader.\u201d<\/p>\u2014Richard Schaublin, Vice President Xerox Dealer Program, Xerox Corp.<\/cite><\/blockquote>\n\n\n\n

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Ty Grigsby<\/strong>
President<\/em>
Fisher\u2019s Technology<\/figcaption><\/figure><\/div>\n\n\n\n

Why Ty Grigsby is a difference maker:<\/strong><\/p>\n\n\n\n

There\u2019s little doubt that Grigsby wears many hats: mentor, motivator, integrator and disseminator of some of the loudest-groaning dad jokes. President of Fisher\u2019s Technology since 2022, he previously served as controller, mastering the company\u2019s financial and operational DNA. Dubbed a data and analysis wizard, Grigsby is credited with translating complex data into real-world decisions. A problem-solver at heart, he\u2019s not afraid to dive into projects with aplomb. He embraces the team concept, believing that exceptional customer experiences stem from cultivating a motivated and inspired unit. Under Grigsby\u2019s watch, Fisher\u2019s Technology has pulled off multiple acquisitions, increased profitability and registered 114% revenue growth. He holds a bachelor\u2019s degree from The College of Idaho and secured an MBA from Northwest Nazarene University. Before landing at Fisher\u2019s, Grigsby navigated various treasury roles with Micron Technology.<\/p>\n\n\n\n

\u201cTy Grigsby is the perfect president, dedicated to executing our vision and driving Fisher\u2019s growth. Ty truly embodies Fisher\u2019s culture and values\u2014someone highly organized and process-driven, an exceptional communicator and a leader who inspires and energizes those around them. Most importantly, Ty brings passion and FUN to the workplace every day. Ty Grigsby hits every mark as Fisher\u2019s president and leader.\u201d<\/p>\u2014Chris Taylor, Visionary and CEO, Fisher\u2019s Technology<\/cite><\/blockquote>\n\n\n\n

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\"\"
Moody Hamdan<\/strong>
CEO<\/em>
AD Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Moody Hamdan is a difference maker:<\/strong><\/p>\n\n\n\n

There are many high-performing dealerships in the industry that trace their humble beginnings to the garage of the founder\u2019s home. Hamdan is one of the executives who can stake that claim, having hung his independent shingle as AD Solutions in 2007 with wife Lynda Lizarazo. It didn\u2019t take long for the dealership to swell into a thriving, multi-location business, and a great deal of credit can be attributed to his strategic vision and growth initiatives, including acquisitions. The company\u2019s growth-addled performance has earned it a pair of appearances on the Inc. 5000 list. Hamdan serves as vice chair of the Sharp Dealer Council, collaborating with industry leaders to drive innovation and best practices within the dealer community. He was among the early AI adopters for optimizing sales, customer service and workflows, and he also champions company culture, employee development and community impact.<\/p>\n\n\n\n

\u201cMoody is the kind of leader who not only drives business success but also inspires those around him to push beyond their limits. His strategic mindset, coupled with an unwavering commitment to innovation, has transformed the company from a home-based startup into a major industry player. Moody\u2019s ability to foster meaningful relationships\u2014whether with employees, clients or industry partners\u2014is one of his greatest strengths. He approaches every challenge with a solutions-oriented mindset and a level of enthusiasm that\u2019s truly infectious.<\/p>

\u201cBeyond his sharp business acumen, Moody is deeply invested in his team\u2019s growth, ensuring everyone he works with feels valued and empowered. As vice chair of the Sharp Dealer Council, he actively contributes to shaping the industry\u2019s future, advocating for collaboration and progress. Having worked with Moody for nearly 10 years, I can confidently say that his hard work, vision and leadership set him apart. His passion for the business is undeniable, and his impact on both his company and the industry at large makes him truly deserving of recognition.\u201d<\/p>\u2014Daphne Montalvo, HR Manager, AD Solutions<\/cite><\/blockquote>\n\n\n\n

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Clarence Johnson<\/strong>
Director of Service<\/em>
MTS Office Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Clarence Johnson is a difference maker:<\/strong><\/p>\n\n\n\n

The longest-serving employee at MTS Office Systems, Johnson has logged 25 years with the firm. As his career developed, he became a master service technician for Toshiba and Lexmark equipment. That paved the way to Johnson quarterbacking a crew of seven service personnel in addition to being the dealer\u2019s go-to technician. Blessed with a can-do attitude, he also takes pride in being a consistent performer. A graduate of Tri-County Technical College with an Associate Degree in industrial electronics, Johnson\u2019s also in charge of managing MTS Office Systems\u2019 service dispatch board and maintaining the company\u2019s warehouse and inventory. Under the guidance of Johnson, a number of techs became experts in their own right. He\u2019s developed close relationships with many of the dealer\u2019s long-term clients, and they\u2019re confident in his ability to address their needs.<\/p>\n\n\n\n

\u201cClarence has a steadiness about him that\u2019s felt throughout our organization. From the day I joined the MTS team, he\u2019s done whatever it takes to take care of clients and his teammates. He juggles multiple roles with ease\u2014from dispatching technicians and ordering and maintaining inventory to setting up outgoing devices. He\u2019s also a member of our weekly leadership council meeting to help make key decisions that shape our organization. In my 15-plus years in the industry, there\u2019s nobody I respect and trust more than Clarence.\u201d<\/p>\u2014Mason Smith, President, MTS Office Systems<\/cite><\/blockquote>\n\n\n\n

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\"\"
Suzanne Kaucic<\/strong>
Director of Product <\/em>
Management<\/em>
Distribution Management<\/figcaption><\/figure><\/div>\n\n\n\n

Why Suzanne Kaucic is a difference maker:<\/strong><\/p>\n\n\n\n

For more than 10 years, Kaucic has represented product lines in the imaging space as a key cog in the product management team at Distribution Management. A brand driver for DM, she\u2019s demonstrated her leadership abilities in multiple aspects of the business, such as onboarding key vendors and product lines, achieving market share growth and piloting new vendor programs and reseller service offerings. A 13-year veteran of the company, Kaucic was promoted to director of product management earlier this year, where she will continue to facilitate DM vendor relationships. The holder of an MBA from Webster University who attained her bachelor\u2019s degree in business administration, marketing and management from the University of Missouri-Saint Louis, Kaucic previously served in the mobile communications industry.<\/p>\n\n\n\n

\u201cSuzanne has been a true difference maker in our partnership with DM, balancing strong advocacy for our brand with the tenacity and critical thinking needed to drive meaningful improvements. Her attention to detail and deep understanding of both sales and product merchandising have made her an invaluable conduit between our teams. Whether it\u2019s refining processes, optimizing workflows or bridging the gap between sales and merchandising, she makes things happen. Her recent promotion is well deserved, and I have no doubt she\u2019ll continue to make a big impact in the channel.\u201d<\/p>\u2014Michelle Hartman, Senior Director of Sales, Brother USA<\/cite><\/blockquote>\n\n\n\n

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Rich Lampshire<\/strong>
Co-Owner<\/em>
Sharp Business Innovations<\/figcaption><\/figure><\/div>\n\n\n\n

Why Rich Lampshire is a difference maker:<\/strong><\/p>\n\n\n\n

Half of the one-two ownership punch that includes past Difference Maker Joshua Wickstrom, Lampshire has been carving out a name for himself as an entrepreneur in the Greater Denver market. Backed by more than 25 years of experience in the office technology theater, the University of Colorado Boulder product (kinesiology and applied physiology) debuted as a territory manager for Finzer Imaging Systems in 2001. He then spent the better part of 13 years with Aspen Laser and Technologies before taking a sales and marketing role with SinglePoint Technology, where he became an owner. Along the way, Lampshire worked extensively with Xerox, Ricoh, Sharp, Kyocera and Canon products. In addition to his stake in Sharp Business Innovations, he\u2019s also an owner of Journal Office Supply and Great Copier Service.<\/p>\n\n\n\n

\u201cRich is always willing to go above and beyond to help his clients. From proofs of concept to onsite demos, he knows how to work with them. Rich continues to educate himself in new software products and stays on the cutting edge.\u201d<\/p>\u2014Joshua Wickstrom, Owner, Sharp Business Innovations<\/cite><\/blockquote>\n\n\n\n

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Mike Lepper<\/strong>
CEO<\/em>
Impact Networking<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mike Lepper is a difference maker:<\/strong><\/p>\n\n\n\n

The future of Impact Networking has arrived, and in a sense, it\u2019s been underway for quite some time. Lepper has the unenviable task of following in the footsteps of former CEO Frank Cucco, but his pedigree suggests he\u2019s the heir apparent to the throne. In nearly 15 years with Impact Networking, he\u2019s collected a slew of honors that foreshadowed his ascension, from Sales Rep of the Year to GM of the Year. But the true barometer lies in Lepper\u2019s ability to drive results while maximizing the talents of his teams. Blessed with an unmatched ability to execute, he sees all angles, makes decisive calls and ensures follow-through at every level. Lepper\u2019s relentless focus on his people, coaching, developing and holding them to the highest standard has created some of the most successful teams at Impact. His years of being accountable to Impact\u2019s customers has sharpened his instincts in all aspects needed to run a company. The dealership is confident he possesses the vision, discipline and leadership to further its growth trajectory. Lepper is a graduate of Northern Illinois University, where he lettered in football and track.<\/p>\n\n\n\n

\u201cThere are people who work hard, and then there\u2019s Mike Lepper; someone who outworks, outthinks and outexecutes anyone. He started entry level at Impact and dominated every role, earning every promotion. He builds winning teams, listens to all sides, makes decisions and owns them. Mike is level-headed, never rattled and has unmatched ethics, business sense and execution. His years of being in sales give him an instinct for people. He can read anyone in minutes. Beyond business, he\u2019s become family. Our families vacation together, and I\u2019ve seen firsthand that the same qualities that make him a great leader make him an even better person. Impact is in the best hands possible. In 15 years, going from entry-level sales to CEO is no small feat.\u201d<\/p>\u2014Frank DeGeorge, CTO, Impact Networking<\/cite><\/blockquote>\n\n\n\n

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Rasmus Lukunka<\/strong>
Director of Regional Sales<\/em>
Distribution Management<\/figcaption><\/figure><\/div>\n\n\n\n

Why Rasmus Lukunka is a difference maker:<\/strong><\/p>\n\n\n\n

Blessed with a focused drive and goal-oriented mindset, Lukunka needed just three years to advance from account manager to regional sales manager at Distribution Management. Now a 12-year veteran of the distributor, he\u2019s known for his attention to detail and excels at identifying new opportunities that can add value to customer relationships. At the outset of this year, Lukunka was promoted to director of regional sales. He\u2019s a graduate of Missouri Southern State University, where he garnered a BSBA in international business, and he added a Master of Science from Friends University. He\u2019s consistently passionate and dedicated to empowering his sales team to achieve their goals while consistently exceeding customer expectations.<\/p>\n\n\n\n

\u201cRasmus is a remarkable individual whose impact is far-reaching. With a devoted passion for the customer, Rasmus has shown time and time again that he\u2019s not just about words but about action that truly makes a difference in our business. He doesn\u2019t shy away from challenges but embraces them with a problem-solving mindset, and he has the drive to bring about positive outcomes that are not only practical but rooted in empathy and understanding of the needs of those around him. Knowing that Rasmus has our back gives us peace of mind, allowing us to focus fully on what truly matters.\u201d<\/p>\u2014Jonathan Fiala, President, Next Day Plus<\/cite><\/blockquote>\n\n\n\n

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Mark Marturano<\/strong>
Executive Vice President<\/em>
LDI Connect<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mark Marturano is a difference maker:<\/strong><\/p>\n\n\n\n

For nearly half a century, Marturano has established himself as one of the foremost authorities on service, and for 25 years he\u2019s quarterbacked LDI Connect\u2019s support services\u2014all techs, aftermarket reps, customer service team and system engineering group\u2014across all disciplines. In his role, he helps coordinate the dealer\u2019s service activities, training and interterritorial support with a large network of manufacturers and dealers nationwide. But his sphere of influence extends well beyond the walls of LDI and his ownership stake. Marturano shares his industry wisdom via focus groups, manufacturer committees and dealer peer organizations including the CDA, CDR and BTA. His ability to communicate and collaborate with service professionals is legendary, casting him as something of a unicorn among the executive vice president set.<\/p>\n\n\n\n

\u201cMark is an innovator, carefully architecting the programs and processes that are delivered to our customer base on a daily basis. This includes establishing contract pricing, setting client expectations, analyzing key business metrics and developing initiatives in areas such as predictive performance. Mark is keenly focused on client satisfaction and client retention, never shying away from a difficult conversation internally or externally. LDI Connect is fortunate to have Mark as a key part and partner in our organization, and he\u2019s a great candidate for this recognition.\u201d<\/p>\u2014Brian Gertler, Senior Vice President and Partner, LDI Connect<\/cite><\/blockquote>\n\n\n\n

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Peter Massaro<\/strong>
COO<\/em>
Milner<\/figcaption><\/figure><\/div>\n\n\n\n

Why Peter Massaro is a difference maker:<\/strong><\/p>\n\n\n\n

It\u2019s taken just three short years for Massaro to carve a deep and meaningful impression at Milner. He\u2019s orchestrated a sweeping transformation of Milner\u2019s internal operations, establishing a solid framework for exponential growth and setting new industry benchmarks. Employees are drawn to Massaro\u2019s leadership style, which fosters a collaborative environment where employees feel empowered to innovate and embrace change. He came to Milner following a 25-year career with Flo-Tech (part of the Flex Technology Group family), where he served a critical role in operations and toner cartridge manufacturing. An innovator with more than 15 patents, Massaro has the distinction of being among the earliest of operations professionals to sell managed print services. Since joining Milner, this U.S. Navy veteran\u2019s dedication and strategic vision have yielded far-reaching results, positioning the company to scale effectively while maintaining its long-held reputation for quality. Under Massaro\u2019s guidance, Milner integrated advanced processes, refined service offerings and cultivated a culture that thrives on accountability and excellence.<\/p>\n\n\n\n

\u201cI\u2019ve had the privilege of seeing Peter\u2019s unwavering commitment and forward-thinking leadership first hand. He\u2019s not only a trusted colleague, but also a longtime friend who I consider a brother. His dedication to our team and to the success of Milner truly sets him apart as a difference maker.\u201d<\/p>\u2014Anthony DelGrosso, Regional Vice President and GM, Milner<\/cite><\/blockquote>\n\n\n\n

\u201cPete Massaro embodies everything \u2018Milner 2.0\u2019 represents: he has a forward-thinking approach, a passion for both employee and customer success and an unwavering commitment to operational excellence. He\u2019s spearheaded a major operational system upgrade and productivity processes, and he\u2019s also introduced an innovative employee development program with clear career paths that have energized our entire organization. His transformational leadership style continues to inspire everyone at Milner to reach higher, serve better and envision what\u2019s next.\u201d<\/p>\u2014Tom McMahon, President, Milner<\/cite><\/blockquote>\n\n\n\n

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Ivan Mayorga<\/strong>
Setup Technician<\/em>
Image 2000<\/figcaption><\/figure><\/div>\n\n\n\n

Why Ivan Mayorga is a difference maker:<\/strong><\/p>\n\n\n\n

When he was hired by Image 2000 in 2015, Mayorga had zero insight into the office technology dealer world. In the 10 years that followed, he would do a 180-degree turn and become an MVP for the dealer as a setup technician. Mayorga began his tenure as a shipper, transitioned to delivery driver and later worked in the warehouse tending to multiple duties. In the fall of 2018, he reluctantly agreed to become a technician. Mayorga may have lacked confidence at the time, but that didn\u2019t last as he proved to be a quick study. Despite some trying times and personal losses, he continues to perform at the highest level.<\/p>\n\n\n\n

\u201cIvan\u2019s role as a setup technician is crucial to our operations. Despite the lack of formal training, he\u2019s mastered on-the-job learning, ensuring that each copier is meticulously assembled and functions flawlessly. Proper initial setup is vital; any errors can lead to numerous issues over the device\u2019s lifespan. Ivan\u2019s dedication and perfectionism guarantee that our equipment operates at peak performance from the outset. Even while facing significant personal challenges, Ivan consistently upholds the highest standards in his work, making him an invaluable asset to our team.\u201d<\/p>\u2014Joe Blatchford, CEO, Image 2000<\/cite><\/blockquote>\n\n\n\n

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Doug McDaniel<\/strong>
Regional Sales Manager<\/em>
Virginia Business Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Doug McDaniel is a difference maker:<\/strong><\/p>\n\n\n\n

In easily one of the industry\u2019s most impressive\u2014and highly unlikely\u2014second acts, McDaniel turned in his technician tools in favor of a sales territory and quickly took to his new calling. One of this year\u2019s senior-most Difference Makers, he\u2019s spent more than 40 years in the printing realm, starting as a product control specialist at commercial printing giant R.R. Donnelley before servicing office gear for ImageTec. He joined Virginia Business Systems in 2005 as a regional service manager, then shifted to document management specialist and later production specialist. McDaniel became a major account manager in 2017, and in just his second year generated more than $2 million in revenue. Now a regional sales manager, he also mentors, coaches and supports team members; one of his prot\u00e9g\u00e9s was able to qualify for president\u2019s club in their first year. McDaniel\u2019s colleagues consider him the epitome of a team player.<\/p>\n\n\n\n

\u201cDoug is the kind of person who makes an immediate and lasting impact. His knowledge, experience and work ethic are undeniable, but what truly sets him apart is the way he supports and uplifts those around him. He\u2019s not just a leader\u2014he\u2019s a mentor, a team player and the guy who always shows up with a positive attitude. Whether he\u2019s helping a colleague succeed, jumping in where he\u2019s needed or just bringing energy to the room, Doug makes a difference every single day. \u201d<\/p>\u2014Monica Wilmore Regional Vice President, Virginia Business Systems<\/cite><\/blockquote>\n\n\n\n

\u201cDoug is an exceptional communicator, supportive and dedicated to his team. His energy is contagious\u2014he has a way of bringing joy into any room he enters, and his positive attitude never runs out, no matter the situation. While Doug may be known for occasionally typing an entire email in the subject line, his incredible work ethic more than makes up for it! He\u2019s the ultimate cheerleader for everyone around him, and that level of encouragement is truly remarkable. I\u2019ve had the pleasure of working with Doug for over 11 years, and simply saying I appreciate him doesn\u2019t seem like enough. Doug, you truly embody what it means to be a difference maker!\u201d<\/p>\u2014Tracey Ahmad, CRM Success Administrator, Virginia Business Systems<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Kao Mei
<\/strong>Group Product Manager,
Business Imaging<\/em>
Epson America<\/figcaption><\/figure><\/div>\n\n\n\n

Why Kao Mei is a difference maker:<\/strong><\/p>\n\n\n\n

Fluency is a key element in Mei\u2019s value proposition, whether it\u2019s her vast knowledge of Epson America\u2019s product portfolio or the fact that she can speak English, Portuguese, Spanish and Chinese. As a strategic growth driver with a knack for consumer and industrial marketing, Mei honed her skills in go-to-market strategies and brand management over her 20-plus years in the tech industry. She\u2019s led product development and strategic planning at multinational corporations, focusing on B2C and B2B product lines. Her hands-on approach, competitive analysis and promotional activities have led Epson EcoTank to achieve the number-one retail printer market share in both Brazil and North America. Mei currently spearheads the Epson America Business Imaging Group, which in the past year released two new A4 color MFPs to the WorkForce Enterprise AM business print portfolio. She also leads sales training for Epson and dealer sales reps. Mei\u2019s educational background includes a BA in Mechanical Engineering from the State University of Campinas and a BA in Social Communication from the Higher School of Advertising and Marketing, both in Brazil.<\/p>\n\n\n\n

\u201cKao Mei is a strategic thinker with a pragmatic approach. She\u2019s very competitive and uses every tool in the marketing toolkit to win. I have no doubt that she\u2019ll make the right decisions for both Epson and our customers. Known for executing strategies that drive market growth, she excels at navigating different sector complexities for maximum profitability. Mei leads teams in high-stakes environments and effectively leverages diverse strengths to achieve corporate goals. Her ability to adapt products to evolving market trends ensures competitiveness, while her expertise in managing key accounts and forging major retail partnerships enhances brand reach.\u201d<\/p>\u2014Elliot Williams, Director of Product Marketing, Business Imaging, Epson America<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Gabe Mendoza<\/strong>
Delivery Team<\/em>
Stargel Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Gabe Mendoza is a difference maker:<\/strong><\/p>\n\n\n\n

This diehard Houston Astros fan teams with John Sundara and Jay Ratliff to comprise Stargel Office Solutions\u2019 top-tier delivery team. Mendoza and his cohorts boast an unwavering commitment to putting the customer first. Whether it\u2019s going the extra mile to ensure a seamless experience, handling deliveries with precision or addressing customer needs with a positive attitude, the trio embodies the company\u2019s values in every interaction. Mendoza\u2019s dedication doesn\u2019t just meet expectations\u2014it exceeds them, leaving a lasting impression on every customer he serves.<\/p>\n\n\n\n

\u201cGabe\u2019s exceptional work ethic and positive attitude make a huge difference, not just in his daily responsibilities, but in creating a memorable experience for everyone involved.\u201d<\/p>\u2014T.J. DeBello, Vice President of Sales, Stargel Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Judson Meyers
<\/strong>Production Support <\/em>
Manager and <\/em>
Color Specialist<\/em>
Copiers Northwest<\/figcaption><\/figure><\/div>\n\n\n\n

Why Judson Meyers is a difference maker:<\/strong><\/p>\n\n\n\n

As a youngster in Navy boot camp, Meyers was enamored with the sign that hung in the gymnasium where all the recruits ran. It read, \u201cStrive for perfection to accomplish greatness,\u201d and it struck such a chord with him that it became his personal motto. For the past 40 years, Meyers has been ceaseless in enhancing his knowledge of printing, collecting enough certifications to wallpaper his home\u2014the mark of a perfectionist. He\u2019s held numerous positions from technician to field service supervisor, field service manager, zone consultant (assisting sales and taking over service base from the competition), service manager and now production support manager\/color specialist. He\u2019s certified on virtually every Canon copier device and PrismaSync controllers, including the office and production lineup. Meyers is also a certified Fiery XF Professional and was trained as a G7 expert by none other than Don Hutcheson, the inventor of G7. Other certifications include Idealliance (color management professional) and Onyx (advanced color management). Equally important is his ability to translate complex issues in a way that customers can comprehend.<\/p>\n\n\n\n

\u201cJudd began his career in Southern California as a service technician and worked his way through the ranks with a focus on delivering quality products backed by quality service. He has experience with products from all the major manufacturers and over the years has gone into \u201cengineer mode\u201d to help them fix, enhance and reengineer products. He even convinced Weyerhaeuser to redesign their copy paper because it was causing problems with the Canon CLC. Along with playing a key role at Copiers Northwest, Judd is a motorcycle enthusiast. He used to race sport bikes and was a reserve police officer participating in motorcades for visiting dignitaries and other Seattle-area events. Judd has always enjoyed what he does, and when you combine that with his high-level certifications and commitment to helping customers improve the way they do business, he\u2019s definitely a difference maker.\u201d<\/p>\u2014Ian Crockett, President, ICE Advertising<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Paul Miceli<\/strong>
Director of Audio Visual<\/em>
Pulse Technology<\/figcaption><\/figure><\/div>\n\n\n\n

Why Paul Miceli is a difference maker:<\/strong><\/p>\n\n\n\n

It\u2019s funny how an industry veteran with 25 years to his credit can create a recurring business that breathes new life into the old dealer model. As the director of Pulse Technology\u2019s audio visual (AV) line, Miceli spun off AV into its own department, guiding his team to offer novel concepts: conference room as a service (CRaaS) and AVaaS\u2014both loosely based on the software as a service model. The move runs counter to the longtime practice of outright replacing broken units, furnishing a recurring revenue component for the dealership. CRaaS is also paving the way for the \u201csmart room\u201d setup for clients, an area Miceli is keen on expanding. He studied at the Illinois Institute of Technology, holds industry certifications from Sharp, Lenovo and MSPA and notched the CompTIA MPS trademark certification.<\/p>\n\n\n\n

\u201cPaul has taken the reins of the AV department and turned it from something that was once part of our IT services into its own stand-alone department. Both our clients and our company benefit from this arrangement; it truly does make a difference for both.\u201d<\/p>\u2014Vince Miceli, Vice President of Technology, Pulse Technology<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Steve Mosley<\/strong>
Senior Vice President, <\/em>
Director of Sales<\/em>
LEAF Commercial Capital<\/figcaption><\/figure><\/div>\n\n\n\n

Why Steve Mosley is a difference maker:<\/strong><\/p>\n\n\n\n

In the world of financing, Mosley is a four-leaf clover, having worked in various segments that raised his acumen in operations, credit, collections and sales. Perhaps it\u2019s a byproduct of his penchant for learning everything he can and successfully applying it to the businesses LEAF serves. That perspective aligns nicely with the years of experience he\u2019s garnered across business cycles, not to mention a deep understanding of the marketplace. Mosley works with businesses nationwide to leverage equipment finance not only as a payment method but as a strategic resource to drive long-term growth and competitive strength. He\u2019s not just a knowledge font for clients; he\u2019s an indispensable extension of their own teams. Mosley holds a BSBA from East Carolina University. He previously worked for TIAA Bank and on the dealer end as a senior sales rep for CopyPro, where he was a president\u2019s club qualifier four years in a row.<\/p>\n\n\n\n

\u201cFrom Steve\u2019s first day with LEAF, we knew we had a difference maker. A voracious learner and tenacious thinker, Steve has always viewed problems as opportunities, and his infectiously positive attitude impacts not only his team but all departments within LEAF. It\u2019s also obvious from the feedback we receive from the dealer community that Steve is a highly able and confident problem solver, one who builds authentic and deep relationships, integrates himself into his customers\u2019 businesses and develops the kinds of precisely crafted, forward-thinking solutions office products dealers need to win more opportunities, enhance competitive strength and evolve with an always-changing marketplace.\u201d<\/p>\u2014Nick Capparelli, Managing Director, LEAF Commercial Capital<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Mark Myers
Senior Director <\/em>
of Regional Sales\u2014<\/em>
Eastern Region<\/em>
Sharp Imaging and
Information Company
of America<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mark Myers is a difference maker:<\/strong><\/p>\n\n\n\n

Having experienced sales professionals is paramount for manufacturers seeking to cultivate successful long-term relationships, and that couldn\u2019t be truer when it comes to Myers. He\u2019s logged nearly 40 years in the industry, including the last 18 at Sharp, where he\u2019s currently senior director of eastern region sales. Through the years, he\u2019s made critical connections with virtually every dealer client role, from CEO to sales managers and entry-level reps. Myers has repeatedly demonstrated his value as a leader, forward thinker and innovator. He encourages his team to collaborate internally as well as with Sharp\u2019s partners, fostering progress across the board. Myers has assumed a coaching persona to find the right personalities to forge a harmonious and successful team. The holder of an electronics engineering degree from Columbus Technical Institute, his forward-thinking approach and ability to make challenging decisions have been instrumental in growing the Eastern Region\u2019s dealer network and encouraging revenue growth in established dealers.<\/p>\n\n\n\n

\u201cMark Myers is one of the good ones in our industry. He\u2019s charismatic, straightforward and supportive. I\u2019ve only had the opportunity to work with Mark for the last few years, but wish we could have become partners and friends much sooner.\u201d<\/p>\u2014Ted Becker, Division President, Novatech<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Chris Nuiver<\/strong>
General Manager, <\/em>
IT Solutions<\/em>
Applied Innovation<\/figcaption><\/figure><\/div>\n\n\n\n

Why Chris Nuiver is a difference maker:<\/strong><\/p>\n\n\n\n

One of the most attractive aspects of the office tech industry is that people who are seeking a change of pace and willing to put in the time can take on a new role. A good example is Nuiver, who thrived with Applied Innovation\u2019s imaging business for 14-plus years before joining the company\u2019s IT solutions business\u2014a move not for the faint of heart. However, in the past four years as general manager, he\u2019s streamlined service, sales and administrative operations within the dealer\u2019s technology and automation segment, driving efficiency and alignment across the board. Nuiver\u2019s visionary leadership has fueled IT growth from $5.4 million in 2021 to more than $17 million while enhancing customer satisfaction through innovative initiatives that prioritize a seamless customer experience. The Hope College graduate chairs the Copier Dealers Association\u2019s Managed Technology Association subgroup and serves on the ConnectWise Dealer Advisory Council.<\/p>\n\n\n\n

\u201cHaving witnessed Chris transform obstacles into opportunities, I can attest that his leadership goes far beyond achieving targets\u2014it\u2019s about fostering a culture of innovation and customer service excellence. His bold vision and relentless drive have set us on a path to dramatically grow the IT segment of our business. Chris\u2019 ability to empower his team and elevate customer experiences truly defines what it means to be a difference maker.\u201d<\/p>\u2014Casey Lowery, President, Applied Innovation<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Hannah O\u2019Donnell<\/strong>
Vice President of Sales<\/em>
GreatAmerica
Financial Services<\/figcaption><\/figure><\/div>\n\n\n\n

Why Hannah O\u2019Donnell is a difference maker:<\/strong><\/p>\n\n\n\n

On paper, O\u2019Donnell checks off every box a company desires in a sales professional. She announced her presence with authority upon debuting with GreatAmerica in 2013 by netting its Rookie of the Year award. She\u2019s a three-time Women of the Channel honoree (2019\u20132021) per CRN and captured the 2020 ChannelChanger Award from the Global Technology Industry Association (GTIA). She was named one of The Cannata Report\u2019s 2021 People to Watch and a 2025 Global Technology Industry Association Community Member of the Year finalist. But it\u2019s the person behind the accolades who delivers lasting value, from her servant-oriented leadership to her personable demeanor and penchant for putting her team and customers first. The University of Iowa product (with a degree in marketing and management information systems) is committed to cultivating a culture of mentorship and growth. O\u2019Donnell has also served on the GTIA Managed Services Community Executive Council and currently serves as the chair for the GTIA North America Community, where she leads initiatives to drive innovation and collaboration within the industry.<\/p>\n\n\n\n

\u201cHannah O\u2019Donnell is a remarkable leader who excels at bringing people together to make informed decisions. She ensures nothing gets lost in the shuffle, always reaching out to find ways GreatAmerica can support Sharp\u2019s growth. Her proactive approach and innovative solutions are refreshing in the finance industry. For example, during a recent project with Sharp, Hannah organized a series of meetings with all stakeholders to ensure everyone was aligned. Her ability to bring innovative ideas to the table, facilitate communication and keep the project on track was instrumental in its success. Hannah\u2019s infectious energy and enthusiasm create a positive business environment. She encourages others to follow her lead, demonstrating accountability and ownership.<\/p>

\u201cHer ability to stand out and earn the respect of a tenured industry in a 70-year-old channel is impressive. Hannah\u2019s dedication to efficiency and understanding of our business makes her an exceptional partner. Her proactive approach and commitment to excellence ensure our Sharp goals are prioritized. She is a positive force for our industry. We appreciate you, Hannah.\u201d<\/p>\u2014John Sheehan, Senior Vice President of Channel Sales, Sharp Imaging and Information Company of America<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Dino Pagliarello<\/strong>
Vice President of
Product Management
and Production Print
Sharp Imaging and
Information Company
of America<\/figcaption><\/figure><\/div>\n\n\n\n

Why Dino Pagliarello is a difference maker:<\/strong><\/p>\n\n\n\n

When Sharp went shopping for a point person to lead its fledgling production print business, it sought out one of the industry\u2019s heavy hitters. It would be tough to improve on the credentials of Pagliarello, who was brought on board following a long and storied career with Konica Minolta. His 20-year focus on production made him the best candidate to set up and grow Sharp\u2019s foray into the segment. Pagliarello\u2019s decision-making and leadership have been critical in garnering steam behind the initiative at industry trade shows as well as Sharp\u2019s dealer roadshows earlier this year. He also watches over the team of product management professionals who oversee the lifecycle and management of the hardware and solution products on the document side of the business. Pagliarello has been working on Sharp\u2019s Executive Experience Center in the Montvale, New Jersey, office with plans to open two other locations this year. This center shows key customers Sharp\u2019s diverse portfolio of solutions and showcases them working together in a variety of scenarios, from the classroom to the boardroom. The Ramapo College of New Jersey graduate (bachelor\u2019s degree in international business) looks forward to leveraging AI tools that will help dealers bolster their efficiency.<\/p>\n\n\n\n

\u201cDino Pagliarello brings a refreshing energy to Sharp. His enthusiasm and excitement for his new role are evident. He has a strong understanding of production print and is eager to learn even more. He\u2019s been a great addition to the Sharp team.\u201d<\/p>\u2014Chip Miceli, CEO, Pulse Technology<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Donna Pelletier
<\/strong>Regional Sales Analyst<\/em>
Konica Minolta Business
Solutions U.S.A.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Donna Pelletier is a difference maker:<\/strong><\/p>\n\n\n\n

While it wasn\u2019t part of her original trajectory to become a special education teacher, Pelletier seems to have found her niche during what is now a 36-year career with Konica Minolta. She\u2019s tended to many roles, and in her current position, Pelletier assists the OEM\u2019s sales reps by furnishing them with comprehensive information while ensuring they have all the necessary details to avoid follow-up questions. She analyzes sales data, forecasts, sets quotas for sales teams and assists dealer sales managers in crafting optimal pricing strategies. Pelletier pivots quickly to address inquiries from her team and other departments, bolstered by a strong work ethic and collaborative nature. She started her career in 1989 in dealer admin support, where she processed orders and assisted with shipping and logistics. Along the way, Pelletier handled dealer sales admin before finding her sweet spot in analyzing sales data. She\u2019s gained extensive knowledge of inventory and product distribution through her work with dealers, handling everything from backorders to missing paperwork.<\/p>\n\n\n\n

\u201cDonna brings an incredibly positive energy and an outstanding work ethic to the company. Her deep understanding of the behind-the-scenes processes for delivering products to our customers is invaluable. During the pandemic, when the company faced supply chain issues, Donna made a challenging period much more manageable. She excels at locating products, ensuring they reach the right dealers, and always does so with a fantastic attitude. In addition to her expertise, Donna possesses unshakeable optimism, no matter how challenging, late or seemingly impossible a task may seem. She\u2019s a team player who does whatever it takes to get the job done, assisting anyone who needs help. If a task falls outside her purview, she finds the right person to keep things moving smoothly. Donna is a problem-solver who makes a difference every day and brightens the day of everyone she encounters. Plain and simple, Donna makes the company look good!\u201d<\/p>\u2014Bill Corry, Regional Vice President, Dealer Sales, Konica Minolta Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Richard Powers<\/strong>
Major Account Executive<\/em>
TGI Office Automation
& iPower Technologies<\/figcaption><\/figure><\/div>\n\n\n\n

Why Richard Powers is a difference maker:<\/strong><\/p>\n\n\n\n

Powers boasts more than 30 years of experience in crafting IT office solutions and print management services for businesses. A leadership force majeure, he inspires team members to search for their better selves, setting an example with his positive attitude and tireless work ethic to drive successful outcomes for clients. Powers has an equally commanding presence outside the office environment, as evidenced by his tireless dedication to multiple local and national charities and non-profit organizations. Last August, his unwavering commitment to volunteer service was recognized with the President\u2019s Lifetime Achievement Award. In lauding Powers, President Biden wrote \u201cBy sharing your time and passion, you are helping discover and deliver solutions to the challenges we face\u2014solutions that we need now more than ever. We are living in a moment that calls for hope and light and love. Hope for our futures, light to see our way forward and love for one another. Through your service, you are providing all three.\u201d<\/p>\n\n\n\n

\u201cTGI and iPower are thrilled to celebrate Rich\u2019s significant accomplishment. We\u2019re so glad to have him on our team. Rich was an integral part of developing Making A\u2019s Pay, one of the latest programs to impact our community. This program supports students to reach their highest achievement in academics and personal conduct. Students are paid $10 for each A on their report card for each grading period along with $100 for a good conduct report. If they have more than 5 A\u2019s, they\u2019ll have $250 deposited into their designated educational bank account. At the end of the year, a special earning ceremony is held to honor those students with a check totaling their yearly amount. Parents, teachers and students love this program because it encourages the responsibility of the students to focus on positive behavior and higher learning desires. The educational bank account brings future opportunities that may not have been possible without Making A\u2019s Pay.\u201d<\/p>\u2014Heather Davis, Marketing Director, TGI Office Automation<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Jay Ratliff<\/strong>
Delivery Team<\/em>
Stargel Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Jay Ratliff is a difference maker:<\/strong><\/p>\n\n\n\n

A former Indiana track star in high school who dominated in the 200 meters, Ratliff and delivery team partners Gabe Mendoza and John Sundara have set a gold standard for performance at Stargel Office Solutions. Ratliff and Co. don\u2019t just deliver products\u2014they deliver trust, satisfaction and peace of mind for the dealer\u2019s clients. Their work ethic and customer-first mindset make them an invaluable part of the team and a major reason why customers continue to choose and recommend Stargel. Their impact goes beyond deliveries; they help build the company\u2019s reputation, strengthen customer relationships and contribute to the ongoing success of its business.<\/p>\n\n\n\n

\u201cThey don\u2019t just do their jobs\u2014they take pride in them, ensuring that both our team and our customers feel valued and supported. It\u2019s rare to find employees as dependable, hardworking and genuinely invested as Jay and his teammates, and we\u2019re incredibly grateful to have them on our team.\u201d<\/p>\u2014T.J. DeBello, Vice President of Sales, Stargel Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Justin Rebhun<\/strong>
President<\/em>
FTG Texas,
a Flex Technology
Group Company<\/figcaption><\/figure><\/div>\n\n\n\n

Why Justin Rebhun is a difference maker:<\/strong><\/p>\n\n\n\n

A high-end enterprise account representative with a decade of experience in serving Fortune 500 companies, Rebhun is adept at formulating tailored solutions that speak to MPS and production print needs. He joined Flex Technology Group in 2018, handling enterprise accounts in the New York metro area, and advanced to vice president, then director for the market. Rebhun consistently exceeded his sales targets, earning president\u2019s club recognition every year. Last July, he was elevated to president of FTG Texas. A graduate of Clarkson University, where he was captain of the baseball team, Rebhun continues to set a standard of excellence through his dedication, expertise and ability to deliver results.<\/p>\n\n\n\n

\u201cJustin\u2019s commitment to excellence aligns well with the culture at FlexTG. His dedication to the success of the company, his passion when it comes to making a difference in the lives of our customers and his laser focus on constantly delivering excellence is impressive. What\u2019s most impressive isn\u2019t just the fact that he achieves outstanding results on his own; in doing so, he has an impact on everyone around him, creating a positive, productive environment for his team. Justin has personally developed and promoted several employees into director and VP-level positions. All this and more make him most deserving of being a Difference Maker.\u201d<\/p>\u2014Rob Stevenson, Vice President of Marketing, Flex Technology Group<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Kristen Zaccardi Ruppert
<\/strong>Manager, Corporate Events<\/em>
Konica Minolta
Business Solutions U.S.A.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Kristen Zaccardi Ruppert is a difference maker:<\/strong><\/p>\n\n\n\n

Any dealer rep who comes into contact with Ruppert automatically becomes a huge fan of her work. As corporate events manager for Konica Minolta, she designs and executes exclusive, high-end incentive trips that recognize and reward top-performing sales representatives and dealer partners. Her ability to craft meticulously curated experiences not only inspires performance but also strengthens business relationships and reinforces the Konica Minolta brand and culture. These excursions are hardly carrot-on-a-stick incentives. Ruppert\u2019s sculpturing of premier destination experiences significantly impacts the sales teams, motivating them to strive for excellence to earn these coveted trips, ultimately boosting the company\u2019s year-over-year results. The bespoke, white-glove experiences she creates make sales managers and dealers proud to work for (and with) the company, eager to promote its products and services. A graduate of LIM College (she earned a BBA in Marketing in 2017), Ruppert\u2019s initial foray into event management began at J.P. Morgan, where she orchestrated executive-level engagements, ensuring seamless execution and meaningful interactions.<\/p>\n\n\n\n

\u201cKristen brings dynamic energy and unmatched expertise to Konica Minolta\u2019s most high-profile incentive events, transforming them into unforgettable experiences that leave a lasting impact. Whether celebrating the achievements of our internal sales teams on direct sales trips or honoring the dedication of our valued partners through exclusive dealer trips, she ensures every moment is flawlessly executed and deeply meaningful. With her signature flair and meticulous attention to detail, Kristen doesn\u2019t just plan events; she crafts immersive experiences that strengthen connections, inspire engagement and drive business success. Her ability to blend strategy with creativity reflects the essence of the Konica Minolta brand. She\u2019s a true embodiment of what Konica Minolta stands for, and her passion, precision and dedication make her an invaluable asset to our team and a true difference maker in every sense.\u201d<\/p>\u2014Michael Math\u00e9, Executive Vice President and Chief Operating Officer, Konica Minolta Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Krista Salladay<\/strong>
Senior Manager, <\/em>
Marketing and <\/em>
Campaign Strategy<\/em>
Ricoh USA<\/figcaption><\/figure><\/div>\n\n\n\n

Why Krista Salladay is a difference maker:<\/strong><\/p>\n\n\n\n

The definition of an impact performer, Salladay has been pivotal in augmenting the digital marketing capabilities of dealer partners. The 27-year company veteran helped spur the launch of Ricoh\u2019s marketing-as-a-service program. It was a monumental accomplishment that earned Salladay the Gold Ricoh Way award for excellence, leveraging both external agencies and Ricoh staff to build and manage dealer demand generation campaigns. Ricoh\u2019s dealer sales kits saw significant enhancements as she worked with dealers during the past year to focus more on vertical industries. Salladay furnished the tools and resources to engage with prospects throughout the buyer\u2019s journey. A journalism major from Ball State University, she taps into the best practices from her cross-functional experience to buoy dealers\u2019 success.<\/p>\n\n\n\n

\u201cWhen considering who best to assume the marketing leadership role for our dealers, I wanted someone who could bring a new and fresh perspective and take the position to the next level. Krista\u2019s business acumen, listening and problem-solving skills made her a logical and obvious choice. Throughout her tenure with the dealer organization, she\u2019s taken on more responsibility with great enthusiasm, identifying new growth opportunities and receiving internal and external recognition along the way. She\u2019s a natural leader and respected partner to both her coworkers and our dealers and is helping to define the future of dealer marketing.\u201d<\/p>\u2014Jennifer Healy, Vice President, Dealer Experience, Ricoh USA<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Kyle Sallmen<\/strong>
vCIO<\/em>
Pulse Technology<\/figcaption><\/figure><\/div>\n\n\n\n

Why Kyle Sallmen is a difference maker:<\/strong><\/p>\n\n\n\n

As the vCIO for Pulse Technology, Sallmen is the first line of defense to ensure IT customers\u2019 infrastructures run smoothly, with the expectation that any hiccups are dealt with quickly and effectively. He\u2019s also the unofficial technical consultant for clients across Illinois, Indiana and Wisconsin. Sallmen has extensive experience as IT director\/manager, as well as a past stint with Impact Networking. His passion for project management, problem solving and helping others turned him on to the technical advocacy side of IT management. Sallmen conducts quarterly or weekly reviews with clients, serving as a project manager while working closely with Pulse\u2019s IT technicians. He\u2019s actively involved with the clients, the IT team at Pulse and the service\/help desk. Sallmen has a master\u2019s degree in business information technology from DePaul University and a bachelor\u2019s in information systems from Illinois State University.<\/p>\n\n\n\n

\u201cIT and cybersecurity are critical parts of the Pulse offering, and having someone with a strong background in IT to serve as the frontline advocate for the clients we serve is very important to us. Kyle is a rare unicorn in our world\u2014a master of technical knowledge who effortlessly connects with our business clients, explaining complex ideas in a way they not only understand but embrace, making him a true difference maker in bridging the gap between tech and business.\u201d<\/p>\u2014Vince Miceli, Vice President of Technology, Pulse Technology<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Matthew Salzano<\/strong>
Vice President<\/em>
Network Digital
Office Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Why Matthew Salzano is a difference maker:<\/strong><\/p>\n\n\n\n

Those who fear there isn\u2019t a hungry crop of young turks to drive the office technology dealer universe into the next generation need look no further than Salzano, a throwback to the go-getter era of enterprising sales reps. While his buddies were enjoying happy hour at Landmark Americana, he was closing deals from the comfort of his Rowan University dorm room\u2014racking up millions in revenue for Network Digital Office Systems prior to receiving his sheepskin. Putting in the work has never been an issue for Salzano, who logged more than 100 hours of community service while a student at New Jersey\u2019s Don Bosco Preparatory High School. Throw in an entrepreneurial mindset and a passion for building meaningful relationships, and the result is a relentless Gen Z business developer. His past experiences include a stint as an operations specialist at S1 Print Solutions Group, where he managed print and graphics projects for high-profile clients such as the Brooklyn Nets, Bayer Pharmaceuticals and Industry City Brooklyn.<\/p>\n\n\n\n

\u201cMatthew is a dynamic leader who brings passion and fresh ideas to the office technology industry. He understands his clients\u2019 needs and goes the extra mile to deliver cost-saving solutions and exceptional service. His commitment to nonprofits and expanding Network Digital\u2019s offerings shows his dedication to making a difference. I\u2019ve seen firsthand how his work ethic and problem-solving skills have had a positive impact on both customers and colleagues. He isn\u2019t just growing Network Digital Office Systems\u2014he\u2019s shaping the future of the industry. His leadership and customer-first mindset make him truly deserving of this recognition.\u201d<\/p>\u2014Peter Salzano, President, Network Digital Office Systems<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Brad Samuel<\/strong>
Vice President <\/em>
of Service and Logistics
<\/em>Gordon Flesch Company<\/figcaption><\/figure><\/div>\n\n\n\n

Why Brad Samuel is a difference maker:<\/strong><\/p>\n\n\n\n

There\u2019s responsibility, and then there\u2019s the level of responsibility that rests upon Samuel\u2019s shoulders. In his current role\u2014which he assumed in 2020\u2014he oversees a team with 10 directors and managers who collectively address the needs of a client base of 30,000 and more than 86,000 machines in field, producing a staggering 4.6 billion pages annually. Samuel\u2019s innovative nature and management skills have grown in tandem with his dealership. He debuted with GFC in 1995 as a field engineer and has taken on increasingly greater responsibilities from corporate service supervisor to manager of the technology support center and remote services. Elected to the company\u2019s board of directors in 2022, Samuel established efficiencies through the implementation of manufacturer\u2019s remote services, developed workflows and provided training for emerging technologies related to service applications and devices. He also created an in-house tech comp program designed to enhance GFC\u2019s customer experience.<\/p>\n\n\n\n

\u201cDuring Brad\u2019s nearly 30-year tenure, he\u2019s always emulated our founder Gordon Flesch\u2019s original commitment to service excellence with a \u2018do whatever it takes\u2019 approach. Whether in the field or serving in leadership roles, Brad has taken this ideal of service excellence to heart by providing guidance that\u2019s strengthened our GFC service and logistics team to reach new heights as our company grows.\u201d<\/p>\u2014Connie Dettman, Director of Marketing, Gordon Flesch Company<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Anthony Sci<\/strong>
President and CEO<\/em>
Keypoint Intelligence<\/figcaption><\/figure><\/div>\n\n\n\n

Why Anthony Sci is a difference maker:<\/strong><\/p>\n\n\n\n

Highly intelligent and thoughtful, Sci isn\u2019t afraid to make bold strokes; by the same token, he\u2019s the first to acknowledge when an initiative needs to be recalibrated. His diverse experience\u2014which features stints with Xerox, LDI Connect, IKON Office Solutions and Sharp Business Systems\u2014makes him fluent in the challenges confronting owners, corporations and sales reps and an ideal candidate to assume control of Keypoint Intelligence (KPI) in 2021. He\u2019s added a dynamic flavor to the research organization and has globally expanded its footprint via services, consulting, testing and platforms. Sci orchestrated two strategic acquisitions, bolstering KPI\u2019s influence in production print, labels and packaging. His hands-on approach, particularly from a sales standpoint, fosters a culture of excellence and accountability. The St. John\u2019s University product has a passion for mentoring and developing the next generation of KPI leaders.<\/p>\n\n\n\n

\u201cHaving a president and CEO who encourages real dialogue is invaluable. Anthony leads with authenticity, passion and an unwavering commitment to his team. He expects a lot, but he gives just as much in return, providing the support and drive that fuels success at every level of the organization. Under his leadership, Keypoint Intelligence has expanded its offerings, launching innovative services and platforms including cybersecurity testing, AI assessments and consulting, ecommerce solutions, quoting tools, and robotics testing and consulting. Anthony believes in the power of partnerships, constantly seeking new opportunities to push the industry forward. The moment one deal closes, he\u2019s onto the next big thing\u2014always thinking ahead, always making a difference.\u201d<\/p>\u2014Carl Schell, Vice President of Content Strategy, Keypoint Intelligence<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Van Seretis<\/strong>
Managing Partner<\/em>
Premium Digital
Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Van Seretis is a difference maker:<\/strong><\/p>\n\n\n\n

Seretis\u2019 career spans 30 years, beginning with his debut at Pitney Bowes in 1995. He\u2019s been an architect in building Premium Digital Office Solutions (PDOS) into a trusted provider of office-related technology across New Jersey and the New York Metro market. Seretis\u2019 passion is to help his client base work smarter and more efficiently. The Seton Hall University product (Stillman School of Business) expanded PDOS\u2019 catalog to include cloud-based document management and a full-service marketing division. Employing a hands-on, customer-first approach has helped forge long-term relationships based on trust and reliability. A mentor and industry advocate, his overarching goal is finding ways to drive growth and innovation for the benefit of employees, partners and peers. Seretis is active as a board member of numerous organizations, including the Pro Dealer Group.<\/p>\n\n\n\n

\u201cVan Seretis isn\u2019t just in the office technology business\u2014he\u2019s in the business of making companies better. His combination of deep industry knowledge and a personal approach sets him apart. He truly cares about his clients, always going the extra mile to find solutions that improve efficiency and reduce costs. Working with Van is a pleasure because he treats everyone like family. His leadership and passion for innovation have helped countless businesses thrive. If anyone deserves to be recognized as a Difference Maker, it\u2019s Van.\u201d<\/p>\u2014Matthew Salzano, Vice President, Network Digital Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
RJ Shephard<\/strong>
National Channel Manager<\/em>
eGoldfax<\/figcaption><\/figure><\/div>\n\n\n\n

Why RJ Shephard is a difference maker:<\/strong><\/p>\n\n\n\n

Armed with boundless energy and enthusiasm, Shephard won\u2019t hesitate to jump into a client\u2019s Wednesday morning sales training sessions, even though it\u2019s 5:30 a.m. his time. He can be counted on to help clients better understand eGoldfax\u2019s cloud faxing capabilities, which helps them identify new avenues for profits. The eight-year veteran has played a pivotal role in expanding the company\u2019s presence across managed service providers, copier sales organizations and MFP manufacturers nationwide. As national channel manager, he works on the team that\u2019s driven over 21x revenue growth since 2019, consistently exceeding sales targets and earning multiple sales leader distinctions. Prior to eGoldfax, he spent seven years at DLOCPA, helping clients align technology with financial and operational goals.<\/p>\n\n\n\n

\u201cRJ Shephard truly cares about the imaging channel and invests his time to the dealers he supports. Our team regularly leans on RJ so we can better understand eGoldfax\u2019s cloud faxing capabilities, and his help has allowed us to get into more opportunities in the marketplace and have more value-add conversations around how businesses are using technology to become more efficient and secure.\u201d<\/p>\u2014John-Austin Shepard, Senior Vice President of Sales, Nauticon Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Juliet Siro<\/strong>
Director of Professional <\/em>
Services Project <\/em>
Management
<\/em>Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Juliet Siro is a difference maker:<\/strong><\/p>\n\n\n\n

Siro has held numerous leadership roles during her 14 years with Toshiba America Business Solutions. Currently, she leads the company\u2019s national project services personnel who manage client projects, print assessments, analytics and reporting. Siro also played a pivotal role in improving client engagement within Toshiba\u2019s direct sales operation. Her efforts in developing the company\u2019s project management practice enhanced its capability to deliver complex hardware, software and services that dramatically improve the client experience. A graduate of Fairleigh Dickinson University\u2019s Silberman College of Business as well as Centenary University, Siro was instrumental in creating Toshiba\u2019s Be the Difference professional development program, which equips employees with the skills they need to flourish in the modern workplace.<\/p>\n\n\n\n

\u201cThe impact Juliet has made on our culture ripples through our organization and is evidenced by the high standard of project delivery our customers expect and have become accustomed to. In addition to project management, Juliet is a core member of the team that created and delivers our \u2018Be the Difference\u2019 professional development program. One of the hardest things to do is to impact business culture, and at Toshiba, Juliet has done just that.\u201d<\/p>\u2014Peter Davey, Vice President of Solutions & Professional Services, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Scott Stahl
<\/strong>COO<\/em>
Novatech<\/figcaption><\/figure><\/div>\n\n\n\n

Why Scott Stahl is a difference maker:<\/strong><\/p>\n\n\n\n

Not all COOs boast a people-first philosophy, which is what separates Stahl from the pack. He places equal importance on operational excellence, team development and delivering optimal experiences for customers. A Texas Tech University and DeVry University graduate, Stahl\u2019s attention to detail, collaborative approach and ability to build scalable systems all help support long-term success. In tandem with other departments, he streamlines operations, drives efficiencies and aligns with Novatech\u2019s broader vision for innovation and service. Stahl\u2019s impact has enabled the dealer to become a more agile, customer-centric organization, strengthening both internal processes and external partnerships. Whether he\u2019s guiding high-level strategy or supporting frontline teams, Scott brings a clear focus on accountability, performance and empowerment of people to succeed.<\/p>\n\n\n\n

\u201cScott\u2019s engagement with our product team has helped shape so many enhancements to our solutions. Innovative software vendors can only hope to have high engagement from an expert such as Scott, who\u2019s a strong advocate for modern technology and is willing to collaborate and provide feedback to make sure the right solutions are being delivered to the industry.\u201d<\/p>\u2014Anna Grubb, Vice President Global Sales, Field Service, ECI Software Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Jenna Stramaglio<\/strong>
Channel Development <\/em>
Manager<\/em>
ConnectWise<\/figcaption><\/figure><\/div>\n\n\n\n

Why Jenna Stramaglio is a difference maker:<\/strong><\/p>\n\n\n\n

There\u2019s a weight of expectation stemming from her lineage, but Stramaglio doesn\u2019t seem to mind. She\u2019s played a key role in solidifying the connections between ConnectWise and the office technology channel. Stramaglio\u2019s ability to listen, adapt and act on the needs of partners makes her the perfect ambassador for the company. Whether it\u2019s via a strategic initiative, direct engagement or thought leadership, she drives the alignment between ConnectWise and the channel, cultivating a stronger and more unified ecosystem. By fostering open dialogue, Stramaglio has helped create new opportunities for growth, innovation and synergy within the industry. Her passion is a mirror image of her father, Mike, both of whom take great strides to devise solutions to help make the dealer community the best partner it can be to clients. The holder of a BS in Marketing from Arizona State\u2019s WP Carey School of Business, Stramaglio\u2019s resume includes Xerox and EFI stints.<\/p>\n\n\n\n

\u201cJenna has been a driving force in strengthening the partnership between MSPs and the office technology channel. Her commitment to collaboration, partner-first mindset and deep understanding of the industry and channel have made a lasting impact. She doesn\u2019t just listen\u2014she takes action, ensuring that feedback turns into meaningful progress. Jenna is a true connector, helping bridge the gap and drive growth for everyone involved.\u201d<\/p>\u2014Lauren Hanna, Division President, Blue Technologies Smart Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Kevin Streuli<\/strong>
Vice President, <\/em>
Solutions Support Division
<\/em>Konica Minolta
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Kevin Streuli is a difference maker:<\/strong><\/p>\n\n\n\n

A shining example for excellence in service and support, Streuli has steadily ascended the ladder at Konica Minolta since joining its service logistics department in 1990. He became manager of that department within five years, then was tapped to be director of field and systems support in 2007 and vice president of the solutions support division in 2020. The common denominator during Streuli\u2019s tenure is his unwavering focus on supporting dealers and customers through post-sales, warranty, field service and service logistics programs. The Pace University product keeps close tabs with clients, making sure their evolving needs are continuously met. When programs proved too stringent, Streuli and his team pivoted to make them more intuitive and flexible, adding \u201cwow factors\u201d to enhance convenience. His group manages certifications and technical training, offering virtual classes and web-based training for clients\u2019 convenience. Streuli also oversees the hotline tech support center, which fields 300-plus interactions daily. Recently his team launched the remote service platform bizhub vCare Pro-Suite, a remote-first approach to providing proactive service that integrates into the dealer\u2019s ERP.<\/p>\n\n\n\n

\u201cUnder Kevin\u2019s leadership, his team provides unparalleled technical support for both the dealer and direct service organizations. He listens to feedback with an open mind and acts on it, ensuring plans are intuitively easy to use. A true mentor, Kevin instills the importance of accountability and ownership in his team, encouraging them to be change-makers by finding innovative ways to enhance our technology to add value. Kevin knows this business inside and out, recognizing that even the smallest change to make something just a little more convenient, such as part returns, really means a lot to dealers. His efforts have been critical in providing our channels with best-in-class technical support and service. Thanks to Kevin and his team, Konica Minolta boasts some of the most straightforward warranty programs in the industry, ultimately making it easy for them to do business with us.\u201d<\/p>\u2014Steve Rhorer, Vice President, Dealer and Direct Service, Konica Minolta Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
John Sundara
<\/strong>Delivery Team
<\/em>Stargel Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why John Sundara is a difference maker:<\/strong><\/p>\n\n\n\n

Sundara is one-third of the delivery team that has earned Stargel Office Solutions countless five-star Google reviews. He\u2019s the dean of the trio, having spent nearly 20 years with the dealership following a stint with Convergys. Sundara can also pivot to handle other needs at Stargel, including technician, dispatch, trainer and installer. A former technician of the year for the Houston dealer, he helps set a gold standard for service. Punctual, reliable and trustworthy, the delivery team ensures that each job is handled with the utmost care and professionalism.<\/p>\n\n\n\n

\u201cJohn exemplifies what it means to go above and beyond. Every year, we host an event with the Astros, and even though it\u2019s not part of their job description, John, Gabe and Jay always stay after hours to help with anything needed\u2014whether it\u2019s setting up, assisting with tasks or simply greeting customers with a welcoming presence.\u201d<\/p>\u2014T.J. DeBello, Vice President of Sales, Stargel Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Marc Theaman
Director of Programs
and Partner
Management
Toshiba America<\/em>
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Marc Theaman is a difference maker:<\/strong><\/p>\n\n\n\n

Toshiba is a firm believer that dealers have a wonderful opportunity, replete with recurring revenue, in the area of thermal barcode printing, and Theman is busy spreading the gospel. A seasoned sales and marketing executive, he\u2019s well ensconced in the channel, having done tours with Ricoh, Kyoerca and Xerox. As a former owner of a dealership, he offers an added perspective that helps bridge the gap between OEM and partner. At Ricoh, he played a pivotal role in expanding national account sales from $40 million to $220 million in 10 years, and during his Kyocera stint, he handled national and government accounts. His expertise in channel development and national account strategy set the foundation for his success in the industry. Armed with a Bachelor of Science from Rider University and an MBA from Fairleigh Dickinson University, Theaman boasts strategic vision and an in-depth understanding of the evolving needs of resellers and end-users.<\/p>\n\n\n\n

\u201cWhat\u2019s the easiest way to identify a true difference maker? It\u2019s easy\u2014look at the before and after. For Toshiba, our goal was to make our successful thermal barcode program into something our dealers could embrace and profitably execute. We turned to Marc to help. In the year that he\u2019s been at Toshiba, Marc has been part of creating a dealer-friendly barcode program that helps dealers expand their business by leveraging their core skills of selling and servicing printers. Our barcode managed print and soon-to-be-launched cost-per-label program are industry leading, and Marc has been instrumental in their creation. We\u2019re lucky to have an industry veteran who\u2019s at the top of his game.\u201d<\/p>\u2014Bill Melo, Vice President of Marketing and Strategic Business Development, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Katie Thomas<\/strong>
Marketing Manager
<\/em>Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Katie Thomas is a difference maker:<\/strong><\/p>\n\n\n\n

A transplant from the agency side of marketing, Thomas offers a hardhat work ethic and a management style that enables her to tackle the most complex challenges with great detail and determination. She spearheaded several integral initiatives to modernize Toshiba\u2019s marketing efforts, namely the rebrand and redesign of the corporate website. Thomas introduced several AI tools and played a key role in the company\u2019s signature, award-winning LEAD event. The San Diego state graduate has freelance experience to go with stints at P3R Publicity and The Armory. A stickler for details, Thomas offers a positive attitude and focus that bolsters Toshiba\u2019s marketing endeavors.<\/p>\n\n\n\n

\u201cKatie is a true marketing leader, ensuring that the look, feel, tone and content of every project are an exceptional representation of our company. No matter if it\u2019s a quick flyer or a major keynote, she handles each project with great care and attention. Furthermore, she\u2019s a pleasure to work with, with a positive attitude and keen determination to ensure marketing excellence.\u201d<\/p>\u2014Kerstin Woods, Vice President Solutions and Outbound Marketing, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Lindsay Usherwood<\/strong>
General Counsel<\/em>
Usherwood Office
Technology<\/figcaption><\/figure><\/div>\n\n\n\n

Why Lindsay Usherwood is a difference maker:<\/strong><\/p>\n\n\n\n

One can probably count the number of attorneys leading office technology dealers on one hand, but any conversation on that subject must include Usherwood. She attained a BS from Marymount Manhattan College before securing her Juris Doctor from Syracuse University College of Law. Usherwood joined the family business in 2017, but her duties extend beyond general counsel and corporate secretary. She helped the dealer establish its marketing department, then turned her attention to managing IT operations, cybersecurity, and governance, risk and compliance (GRC). As a leader, Usherwood has been pivotal in driving the company\u2019s managed IT services and strengthening its cybersecurity framework. Her innovative approach has enabled the company to expand its compliance solutions, ensuring clients meet industry-specific regulatory requirements while enhancing data security. She\u2019s led efforts to broaden the company\u2019s capabilities, positioning Usherwood as a trusted partner for secure, scalable and legally compliant solutions. She was named a Young Influencer by The Cannata Report in 2020.<\/p>\n\n\n\n

\u201cLindsay\u2019s leadership has been a driving force behind Usherwood\u2019s growth and success. Her deep understanding of both the legal and technical aspects of our business has allowed us to continuously innovate and provide secure, compliant solutions for our clients. Lindsay\u2019s ability to lead with integrity and vision makes her a vital part of our continued success.\u201d<\/p>\u2014Ken Stinson, President, Usherwood Office Technology<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
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Mark Van Slambrook<\/strong>
Principal, Vice President<\/em>
The Swenson Group<\/figcaption><\/figure><\/div>\n\n\n\n

Why Mark Van Slambrook is a difference maker:<\/strong><\/p>\n\n\n\n

Whether Van Slambrook rises to the level of social butterfly is a question better answered by the employees of The Swenson Group (TSG) and its customer base. One thing\u2019s for certain\u2014he\u2019s known as a networking guru, a nod to the strong relationships he builds with clients. A 25-year veteran of the company, Van Slambrook exemplifies professionalism, accountability, work ethic and loyalty. A large accounts salesperson in addition to a member of the leadership team, his wide-ranging contributions\u2014be they revenue, profit or culture\u2014are keenly felt. The Cal Berkely grad (BA in Sociology) spearheads TSG\u2019s culture club and sits on boards and committees of nonprofits, making him the unofficial company ambassador. Van Slambrook also spent five years with Xerox.<\/p>\n\n\n\n

\u201cMark is the definition of leading by example. He\u2019s selfless with his time when he works with newer sales representatives to develop their skills, time management and professionalism. Additionally, Mark leads TSG\u2019s culture club that\u2019s responsible for bringing the Fun Factor to the business. He truly lives and breathes TSG\u2019s Core Values: teamwork, accountability, putting the customer first, doing the right thing, problem solving and being passionate. Mark has been on the TSG leadership team since 2016 and consistently brings valued input, insight and perspective.\u201d<\/p>\u2014Dean Swenson, President and CEO, The Swenson Group<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Tony Venice
<\/strong>Director, Product <\/em>
Marketing
<\/em>Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Why Tony Venice is a difference maker:<\/strong><\/p>\n\n\n\n

There\u2019s no dearth of longtime business leaders at Toshiba, and Venice certainly fits the bill. The 25-year veteran oversees a team responsible for the planning, launching and management of the OEM\u2019s multifunction devices and thermal printers from development through end-of-life. That unit also has responsibility for managing third-party hardware partnerships to generate additional revenue streams. He holds a Bachelor of Science in engineering from Purdue University and a Master of Business Administration from Pepperdine University. Prior to Toshiba, he toiled for Samsung, with responsibility for establishing its first solution marketing organization for North America. Venice later led the company\u2019s solutions business development and professional services team. At Kofax Image Products, he was responsible for the company\u2019s OEM program along with product management of its hardware and software imaging solutions.<\/p>\n\n\n\n

\u201cTony is the Charlie Watts of Toshiba. Like the famous Rolling Stones drummer, he is the definition of steady. As our director of product marketing, Tony\u2019s helped our sales teams and resellers navigate the transition to increasingly sophisticated MFPs and solutions products. Tony manages a wide portfolio of MFP, thermal barcode and point-of-sale printers and also coordinates activities with our third-party portfolio partners. As a long-term Toshiba employee, he has a wealth of tribal knowledge that\u2019s invaluable as he works with our parent company to bring products to the United States and Latin America. In a rapidly changing market, Tony helps keep a strong and steady beat that our customers rely on.\u201d<\/p>\u2014Bill Melo, Vice President of Marketing and Strategic Business Development, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Jeff Walker
<\/strong>Marketing Communications <\/em>
Manager
<\/em>Datamax Inc.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Jeff Walker is a difference maker:<\/strong><\/p>\n\n\n\n

The mark of a true writer is the ability to let a compelling story tell itself without the need for bluster or embellishment. Walker may have a flair with the written word, but he maintains he\u2019s merely transcribing the greatness of those around him. A storyteller and technology enthusiast, his primary role is to create relevant content on multiple platforms, thus educating clients and prospects and nurturing their journey as they interact with the Datamax organization. Additionally, as a point person for internal communications, Walker serves as the editor of The Rave Review, the dealer\u2019s internal enewsletter. Prior to joining Datamax, Walker was the marketing director at East Texas Copy Systems. There, he helped facilitate rebranding efforts as the company evolved its offerings to include managed services as well as copiers. Before entering the business technology sector, Walker worked for 10 years as a writer, reporter, critic and editor for several publications. The Texas State University product won multiple awards for his journalistic skills and creativity from the Texas Press Association, the Associated Press Managing Editors Association and the CNHI Corporation.<\/p>\n\n\n\n

\u201cJeff Walker isn\u2019t just a marketing communications professional\u2014he\u2019s a true difference maker. Working with Jeff, I\u2019ve seen firsthand how he brings strategy, creativity and an unwavering commitment to excellence in everything he does. He doesn\u2019t just craft messages; he creates meaningful connections. Whether he\u2019s developing compelling content, producing The Rave Review or managing internal and external communications, Jeff\u2019s work consistently reflects his deep understanding of storytelling and engagement.<\/p>

\u201cBeyond his technical skills, what sets Jeff apart is his ability to see beyond the obvious\u2014to anticipate needs, inspire action and elevate a brand\u2019s voice in a way that resonates. His background in journalism shines through in his meticulous attention to detail and his ability to communicate complex ideas with clarity and impact. He\u2019s not only a skilled professional but also a reliable collaborator who genuinely cares about the success of those around him. He transforms challenges into opportunities and ideas into results. If you\u2019re looking for someone who embodies the definition of a true marketing and communications difference maker, look no further than Jeff Walker. And by the way, he\u2019s a great guy!\u201d<\/p>\u2014Robert Caldwell, Vice President of Marketing, Datamax Inc.<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Kuoying Wang
<\/strong>CEO<\/em>
Katun Corp.<\/figcaption><\/figure><\/div>\n\n\n\n

Why Kuoying Wang is a difference maker:<\/strong><\/p>\n\n\n\n

While he\u2019s been in the CEO position for just a year, Wang quickly displayed visionary leadership, spearheading innovative changes that positioned the company for sustained growth while prioritizing the success of Katun\u2019s dealer partners. The holder of a BA in Economics from the University of Washington, he possesses an entrepreneurial spirit. Last September, Wang ushered in the company\u2019s foray into A3 equipment with the release of the Arivia multifunction printer line, boldly expanding its line beyond OEM-compatible supplies. Katun\u2019s chairman of the board since 2021, he\u2019s held several leadership roles within the organization, including COO of parent firm General Plastics Industrial Company. Wang\u2019s forward-thinking approach that prioritizes growth and evolution in a rapidly changing market made him the ideal captain to steer Katun through significant transition.<\/p>\n\n\n\n

\u201cIn addition to his future-focused leadership and innovative perspectives, Kuoying is deeply committed to the people who drive Katun\u2019s success. He consistently makes time to recognize dedicated employees, regularly meeting with team members around the world to listen to their ideas and feedback. Kuoying prioritizes open communication and transparency within the company, keeping all employees informed about the company\u2019s strategy and global activities through regular town hall meetings, newsletters and events. His genuine dedication to fostering an inclusive and collaborative culture ensures that everyone at Katun has a voice and feels valued, whether they\u2019ve been with the company for 40 years or are a new hire. Kuoying embodies the qualities of the next generation of business leaders; innovative, collaborative and success oriented. His leadership is transforming the company for the future and disrupting the industry, making a difference in the lives of those he leads and the businesses that Katun supports.\u201d<\/p>\u2014Allie Kern, Public Relations Manager, Katun Corp.<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Tony Yoshimura
<\/strong>Associate Vice President <\/em>
of Business Planning
<\/em>Sharp Imaging and
Information Company
of America<\/figcaption><\/figure><\/div>\n\n\n\n

Why Tony Yoshimura is a difference maker:<\/strong><\/p>\n\n\n\n

Yoshimura\u2019s primary role is to monitor budgets to ensure that Sharp Imaging and Information Company of America\u2019s (SIICA) financial goals are met while also serving as liaison between the Japan and U.S. teams. His focus is on how the business can continuously improve for its customers, partners and global teams. Yoshimura has served on the U.S. team for 19 years following a three-year stint with the Japanese team. He boasts vast experience in the document management and display businesses, having begun at Sharp as a manager for product management followed by his role as manager, director, senior director and now business planning. Yoshimura\u2019s success is a result of his open communication, the clear direction he provides to teams and the value he has for new and innovative ideas that are executed well.<\/p>\n\n\n\n

\u201cTony is an outstanding human being and a great man to work with. His dedication to the company and our dealership is invaluable. He\u2019s an honorable man, stands by his work and is willing to go the extra mile to help find solutions and answers. Tony is a fantastic example of someone with integrity and determination. He loves his family, and that love and compassion overflow into his work life. He\u2019s a lot of fun to spend time with.\u201d<\/p>\u2014James Olson, CEO, Les Olson Company<\/cite><\/blockquote>\n\n\n\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

It\u2019s the spring of 2025, and the nation is already in dire need of a break. We\u2019ve been inundated with conversations about the cost of eggs but never mind our Starbucks drinks cost more than a dozen. All this talk about the economy, inflation, tariffs, the recession-in-waiting, Elon Musk, the very rich, the ultra-poor and those stuck in the middle. Whether you consider yourself conservative or liberal, I think the common ground most of us can agree on is that it\u2019s exhausting as hell. Please, make it all go away! Yes, we all need a break from the racket, although maybe a different type of noise would be more pleasing. Something to make us forget all that nonsense, at least for a little while. Something that can make us stand up and shout, wave our arms furiously and sing out loud alongside thousands of other people. Maybe we need the crunching chords of an electric guitar, the eardrum-pounding rhythm of a bass and sticks pounding on toms so furiously it sounds like animals thundering across the African plains. Strobing lights bathing the audience, the heat of the crowd, the electricity pulsating through the arena. Yes, it\u2019s time to rock and roll all nite! Well, we\u2019re bringing the concert to you in the form of the 2025 Difference Makers. The 66 individuals we\u2019ve chosen to honor are all rock stars in their own right. Like a roadie or a sound board operator, they help set the stage for success in the office technology arena. It takes a team to remain harmonious, but each of these Difference Makers deserve their own solos so you can see just how instrumental they are to the success of their organizations. And while this year\u2019s crop of rockers includes some marquee names\u2014stars who are already certified double platinum\u2014there are plenty of performers who\u2019ve entered the charts with a bullet and are working quickly to become household names. It\u2019s not just CEOs, COOs and VPs; we have marketing professionals, product managers, technical service leaders, IT experts and delivery personnel. And if customers are ardent fans, the one thing all these Difference Makers have in common is their ability to bring those fans to their feet and cheer for an encore. These stars never disappoint. Ladies and gentlemen, it\u2019s time to rock. Your ticket\u2019s been scanned, so enjoy the show! Why Laryssa Alexander is a difference maker: When it comes to the true catalyst of office technology innovation at ECI Software Solutions, one needs to look no further than Alexander. Her impact on product evolution is undeniable, as is the salutary effect it has on driving dealer success. Alexander touts an educational pedigree that includes the University of Missouri-Columbia and the University of Colorado Boulder and has logged 25 years of professional experience. Anointed the \u201cwoman of action\u201d at ECI, her quick assessment of industry trends and market shifts led to strategic acquisitions that brought the industry\u2019s top ERP, device management and mobile service management solutions under one roof. Under her guidance, these solutions transformed into modern, integrated, cloud-based offerings. Through her vision and leadership, Alexander continues to drive change and shape the industry. \u201cLaryssa\u2019s unwavering belief in the future of our industry and the resilience of the dealer community is a result of the long-term relationships and personal connections she\u2019s built with our customers. Her dedication to this industry is evident as she drives our product teams to innovate, prioritizing investment into broader integrations, advanced process automation and AI technology\u2014ensuring today\u2019s office equipment businesses have modern solutions that will adapt to their business growth. Her leadership has been instrumental in securing ECI\u2019s place among the industry\u2019s enduring leaders.\u201d \u2014Lori Meyer, Vice President of Operations, ECI Software Solutions Why David Ardies is a difference maker: While not essential to success, having a wide perspective when it comes to goals and strategies has helped many account reps who\u2019ve logged time selling for both dealers and OEMs. Take Ardies, for example. The Oklahoma State University product has spent more than 30 years in the office tech ecosystem, including a nine-year stretch with Oklahoma City dealer R.K. Black. His next stop was Kyocera Document Solutions America, where he spent the better part of 15 years. His current role covers channel sales for the western region, a position he assumed in 2021. Ardies also has experience in selling Ricoh and Toshiba gear as a dealer rep. \u201cDavid has such incredible experience and brings such good insight to his role. He always has a customer- and partner-first mindset that helps our organization create and manage programs and offers that will help the partners he works with. He has trust and respect from his team and partners.\u201d \u2014Todd Smith, Head of Marketing, Xerox Global Partner Group Why Ted Becker is a difference maker: One of the driving forces behind Novatech\u2019s Managed Office initiative, Becker\u2019s leadership has guided several successful projects that significantly improved operational efficiencies and customer engagement. The 26-year industry veteran began his career as a field technician for GDP Technologies, a Xerox Company, and he held several managerial and VP positions, culminating with president of Novatech\u2019s office technology division in November 2024. He\u2019s introduced strategic initiatives that align service operations, empowering the company to deliver solutions that exceed client expectations. Becker\u2019s unwavering commitment to excellence and deep connections with manufacturer partners have helped raise the standard in managed office solutions. Employing a collaborative approach has been a catalyst for developing strong partnerships both within the organization and with industry peers, fostering an environment where groundbreaking ideas thrive. His vision for scalable, client-focused services is instrumental in delivering solutions that empower businesses to operate smoothly and securely. \u201cTed Becker\u2019s leadership style is both inspiring and approachable, making him a pleasure to work with. His genuine enthusiasm for the industry and unwavering commitment to excellence create a positive and motivating work environment. Ted\u2019s ability to connect with colleagues on a personal level fosters strong relationships and a sense of camaraderie. His open-door policy and […]<\/p>\n","protected":false},"author":166,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3626],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/64593"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=64593"}],"version-history":[{"count":80,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/64593\/revisions"}],"predecessor-version":[{"id":64886,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/64593\/revisions\/64886"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=64593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=64593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=64593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}