{"id":60300,"date":"2024-05-16T13:01:38","date_gmt":"2024-05-16T20:01:38","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=60300"},"modified":"2024-05-16T13:02:11","modified_gmt":"2024-05-16T20:02:11","slug":"hot-takes-registering-the-pulse-of-the-office-technology-dealer-community","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2024\/05\/hot-takes-registering-the-pulse-of-the-office-technology-dealer-community\/","title":{"rendered":"Hot Takes: Registering the Pulse of the Office Technology Dealer Community"},"content":{"rendered":"\n
\"\"<\/figure><\/div>\n\n\n\n

Like any publication that seeks to stake claim as the number-one voice of the industry, ENX Magazine<\/em> likes to think it has a fairly firm grasp on the issues and challenges confronting office technology dealers, MSPs, etc. But while we may engage with many of you on a monthly basis, the fact of the matter is we (and other media members) merely have an obstructed view of the full picture that is the industry.<\/p>\n\n\n\n

What to do, then? While it would be great for us to do a ride-along with your sales reps or sit in on monthly planning meetings to get a taste of the action in the trenches, it\u2019s simply not feasible. Thus, it falls upon the media to find new ways of approaching the talking points that matter most to our readers. <\/p>\n\n\n\n

That said, we\u2019re happy to roll out a new feature, Hot Takes, a series of first blush reactions to the issues of the day. From business conditions to new technologies and trends, Hot Takes is the dealer\u2019s opinion on what\u2019s taking place in the market.<\/p>\n\n\n\n

This week\u2019s question: What is your biggest takeaway from Q1 of calendar 2024?<\/em><\/p>\n\n\n\n

\"\"
Dave Moorman<\/figcaption><\/figure><\/div>\n\n\n\n

Dave Moorman, president\/CISO, Novatech, Nashville, Tennessee<\/strong><\/p>\n\n\n\n

At Novatech, we continue to see an increase in cyberattacks year over year. With government regulation and insurance carriers demanding more to be done to protect corporate networks, we have seen an added need to allocate more resources to the print security initiative. This will drive fleet upgrades and the print business for the next 10 years in our opinion.<\/p>\n\n\n\n

\"\"
Deb Dellaposta<\/figcaption><\/figure><\/div>\n\n\n\n

Deb Dellaposta, president, Doing Better Business, Altoona, Pennsylvania<\/strong><\/p>\n\n\n\n

Providing exceptional customer service and a positive customer experience does lead to word-of-mouth referrals, driving new customer growth. We experienced our largest percentage of net-new customers in Q1, while maintaining our current customer base, and the trend appears to be continuing. Our forecast for Q2 is the strongest in company history.<\/p>\n\n\n\n

\"\"
Carter Hertzberg<\/figcaption><\/figure><\/div>\n\n\n\n

Carter Hertzberg, president, Nauticon Office Solutions, Gaithersburg, Maryland<\/strong><\/p>\n\n\n\n

The consolidation trend shows no sign of slowing down despite increases to cost of capital in the economy. It\u2019s still unclear as to who will be the winners and losers from this trend, in my honest opinion.<\/p>\n\n\n\n

\"\"
Dawn Abbuhl<\/figcaption><\/figure><\/div>\n\n\n\n

Dawn Abbuhl, president, Repeat Business Systems, Albany, New York<\/strong><\/p>\n\n\n\n

Organizations were more conservative in their purchasing decisions as they were unsure of the future of the economy in general and interest rates, specifically.  But now, I am feeling the concerns wane and significant momentum for more opportunities coming!<\/p>\n\n\n\n

\"\"
Dan Strull<\/figcaption><\/figure><\/div>\n\n\n\n

Dan Strull, founder and CEO, GoodSuite, Woodland Hills, California<\/strong><\/p>\n\n\n\n

Q1 2024 was an educational quarter. That is the nice way of saying that it was tough. We were distracted with celebrating our 25th<\/sup> anniversary and a big charity event that we put together in the community. So, my takeaway was, let\u2019s see what we reap from the good things we did for the community. Ask me in three months for a clearer answer.<\/p>\n\n\n\n

\"\"
Larry Weiss<\/figcaption><\/figure><\/div>\n\n\n\n

Larry Weiss, president, Atlantic Tomorrow\u2019s Office, New York City<\/strong><\/p>\n\n\n\n

I\u2019m seeing a number of things in the market:<\/p>\n\n\n\n