{"id":59958,"date":"2024-04-29T02:21:10","date_gmt":"2024-04-29T09:21:10","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=59958"},"modified":"2024-07-18T14:12:03","modified_gmt":"2024-07-18T21:12:03","slug":"a-vote-for-the-industrys-future-electing-the-2024-difference-makers-of-the-office-technology-space","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/difference-makers\/2024\/04\/a-vote-for-the-industrys-future-electing-the-2024-difference-makers-of-the-office-technology-space\/","title":{"rendered":"A Vote for the Industry\u2019s Future! Electing the 2024 Difference Makers of the Office Technology Space"},"content":{"rendered":"\n

Is it a presidential election year already? The mere mention of it makes many Americans wince in frustration. What was once a source of national pride has degenerated into warring factions, mistrust in the election process and questions regarding the validity of results. And that doesn\u2019t even take into account the cavalcade of insult-laden political ads across all media.<\/strong><\/p>\n\n\n\n

Yes, it seems the one day people now look forward to is the day after Election Day, when we can bid a relieved adieu to the mass of unpleasantness. But the power of the vote is alive and well when it comes to ENX Magazine\u2019s Difference Makers recognition program. Over the past few months, we asked you, our readers, to nominate those individuals who truly embody working for the good of the order, placing the needs of their employer, its customers and business partners above their own.<\/p>\n\n\n\n

After all, at the core of a Difference Maker are the qualities we seek in our elected officials. We believe this year\u2019s list is a testament to the servant mindset. It\u2019s about advancing causes, supporting your platform and appreciating there is no job too great, or insignificant, or outside of one\u2019s stipulated duties. The Difference Maker gets things done, regardless of the degree of difficulty, because they\u2019re predisposed to critical thinking and problem solving. If it needs to get done, a direct report can count on this individual to see the project through to a successful outcome.<\/p>\n\n\n\n

This year\u2019s list is particularly gratifying in that it salutes many of the individuals who toil behind the scenes. While their names may draw a blank, their uniforms and allegiances will be familiar to you. Rest assured, they\u2019re indispensable figures in the success of these organizations, even though they may occupy a cubicle rather than a corner office. Like the individuals who serve at polling stations, their efforts make the process possible.<\/p>\n\n\n\n

While there are many presidents and CEOs on this year\u2019s roster of 67 Difference Makers, we urge you to take a moment to learn about the so-called underlings\u2014the executive assistants, corporate communications professionals and the folks in accounting\/payroll. They have among the most glowing of testimonials, simply because their direct reports fully appreciate the finite responsibilities executed, which go a long way toward coloring a client\/partner\u2019s perception of their company. This \u201celection day\u201d belongs to them, and we offer a hearty salute.<\/p>\n\n\n\n

The voters have spoken! Read on:<\/p>\n\n\n\n

Why AJ Baggott is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
AJ Baggott
<\/strong>President<\/em>
RJ Young<\/figcaption><\/figure><\/div>\n\n\n\n

Baggott\u2019s impact on the exponential growth enjoyed by RJ Young is indisputable. This is reflected in his swift ascension through the executive ranks\u2014from CFO and COO to president\u2014in a mere eight-year span. Championing a diversification initiative via The Modern Office platform, growth has soared by more than $77 million, and the company now boasts more than 30 locations and revenue eclipsing the $200 million mark. Baggott earned a bachelor\u2019s degree in accounting and finance from Lipscomb University and is a CPA. Before joining RJ Young, he held senior positions with Diversicare Healthcare Services and Deloitte. Baggott currently serves on the board of directors for Recovery Refuge and Make-A-Wish Middle Tennessee. He also sits on the advisory boards for Ricoh USA, Kyocera and Verkada.<\/p>\n\n\n\n

\u201cAJ is the epitome of a servant leader whose vision and focus has led RJ Young to new and exciting times as an organization. More importantly, AJ is a leader who people love to follow because he truly cares about the employees of his company in an authentic and sincere way. AJ\u2019s innovative approach to the industry is pushing the boundaries of what the imaging industry looks like today and into the future.\u201d<\/p>\u2014Kamron Kunce, Vice President of Marketing, RJ Young<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Brian Balow is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Brian Balow
<\/strong>Vice President
Production Sales
and Solutions<\/em>,
Dealer Channel<\/em>
Ricoh USA<\/figcaption><\/figure><\/div>\n\n\n\n

Blessed with extensive experience and a bottomless font of sales leadership acumen, Balow has spearheaded Ricoh\u2019s 40% growth in production since before the pandemic. Over 20-plus years, he\u2019s leveraged his background in dealer sales, Ricoh direct and now Ricoh dealer. He huddles with dealer clients to help them maximize their production sales, backed by an impactful field sales organization. Balow also provides strategy, sales tools and expertise to help his dealer clients gain a competitive advantage, and he\u2019s guided strategy and field sales to deliver significant growth and increased market share positioning across the cutsheet, graphic arts, wide-format, inkjet and professional services segments. Balow picked up a bachelor of applied science degree from the University of Wisconsin-Madison and later completed Harvard Business School\u2019s leadership development program. Prior to joining Ricoh, he was a national director of sales for IKON Office Solutions as well as a director of sales for PSINet\/BenNevis Inc.<\/p>\n\n\n\n

\u201cTransferring Brian from leading Ricoh direct production sales to developing and managing its dealer production program has been an absolute home run for our dealers. Brian has that rare quality of leveraging his experience, without letting past actions cloud his judgment and creativity, to build a winning formula to move the business forward. He\u2019s earned the respect of our most capable production dealers and also works with those just getting into production. While Ricoh production hardware and aftermarket sales growth have been astounding, production software and services have also grown significantly under his leadership.\u201d<\/p>\u2014Jim Coriddi, Senior Vice President, U.S. Dealer Division, Ricoh USA<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Yvonne Blanco is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Yvonne Blanco
<\/strong>Administrator<\/em>
ECMSI<\/figcaption><\/figure><\/div>\n\n\n\n

Don\u2019t let titles fool you\u2014more often than not, one\u2019s realm of responsibility doesn\u2019t remotely match what it says on the business card. That\u2019s the case for Blanco, an administrator whose responsibilities extend well beyond finance, administration and operations. For more than 25 years, the Youngstown State graduate (major in education) has worn many hats since arriving in 1999. Blanco\u2019s exceptional organizational skills ensure deadlines are met, tasks are prioritized efficiently and interdepartmental communication flows seamlessly. Her background in education has produced a leadership and communication style built around nurturing, reflected in her dedication to the growth, education and success of ECMSI and its partners.<\/p>\n\n\n\n

\u201cYvonne\u2019s dedication and professionalism as an administrator at ECMSI has been instrumental in our success. Her attention to detail, proactive mindset and organizational skills have contributed to the efficiency and effectiveness of our operations. Working with Yvonne is a rewarding process. Her positive attitude and willingness to take on new challenges inspires those around her and fosters a collaborative work environment, not only for the team at ECMSI, but specifically in my role in working with her.\u201d<\/p>\u2014Lauren Butka, Marketing Director, ECMSI<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Juan Carlos Bonell is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Juan Carlos Bonell
<\/strong>CEO<\/em>
Static Control<\/figcaption><\/figure><\/div>\n\n\n\n

Bonell has made his presence felt on the international stage, spearheading growth and profitability for diverse organizations in North and South America, Europe, the Middle East, Asia and Oceania. In 17 years with Static Control, his oversight has ranged from vice president of sales for Latin America and distributor markets to vice president of international sales before taking the helm as CEO last July. This background has provided a unique perspective for Bonell when it comes to improving efficiencies, updating policies and taking the company\u2019s already vaunted customer service proposition to the next level. His extensive studies have included Univsersidad de Los Andes (University of the Andes) and Univsersidad de La Sabana (University of La Sabana) in Columbia, and an MBA from the University of North Carolina-Chapel Hill.<\/p>\n\n\n\n

\u201cJuan Carlos is enthusiastic about the future of imaging. His customer-centric initiative has every department within the Static Control organization consider its impact on achieving customer satisfaction. Just last year, our company won a prestigious customer service award that shines a light on this plan. His background in engineering also means he\u2019s focused not just on customer support but also on continuing to deliver well-engineered products that perform at a premium level.\u201d<\/p>\u2014Josh Braendle, Vice President of Sales, Static Control<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Virgil Brown is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Virgil Brown
<\/strong>National Account
Manager<\/em>
Coast to Coast
Computer Products<\/figcaption><\/figure><\/div>\n\n\n\n

While it isn\u2019t unusual that Brown was named Coast to Coast (CTC) Computer Products\u2019 rookie of the year, the fact that he was 54 at the time only goes to show that it\u2019s never too late to make a mark in a new line of work. Well, technically new. He\u2019d returned to the industry following a seven-year hiatus that saw him serve as a loan officer and vice president of marketing for a small construction company. The man known affectionately as \u201cDowntown\u201d has spent the last dozen years in sales with CTC and logged another 20 years in the office supplies industry. An ordained minister, Brown\u2019s faith shines through in all he does, and he offers a positive attitude that\u2019s infectious. He adheres to the Zig Ziglar belief that \u201cYou can have everything in life you want if you will just help enough other people get what they want.\u201d As such, Brown loves to train, coach and mentor new CTC hires. He also works with the homeless, disenfranchised and poor in the U.S. and abroad.<\/p>\n\n\n\n

\u201cI\u2019ve been working with Virgil for about nine years now on a number of sales training and business development initiatives. However, my best experiences have always been working with him on charity initiatives. He leads and sponsors many local and international charities to help people grow and improve their situation. It\u2019s amazing to see him in action and witness the joy his efforts bring to so many people. He brings a passion to his work and is extremely generous. It\u2019s a pleasure to work with him to see the positive change he brings to Coast to Coast, his customers and others he helps.\u201d<\/p>\u2014Scott Roussin, General Manager, Coast to Coast Computer Products<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Scott Buckallew is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Scott Buckallew
<\/strong>Manager of Strategic
Relationships<\/em>
Distribution Management<\/figcaption><\/figure><\/div>\n\n\n\n

Win-win propositions have aligned closely with the values of Buckallew during his 25-year journey with Distribution Management. That means positive outcomes for the company\u2019s resellers and vendors alike. A strategic thinker, Buckallew is fluent in all the products and services in Distribution Management\u2019s arsenal. He\u2019s been a staunch advocate in growing the company\u2019s managed print and A3 supplies sectors, which prompted his recent elevation to manager of strategic relationships. As a result, Buckallew will work with resellers and manufacturers to continue strengthening collaborative partnerships and fostering mutual growth. Prior to Distribution Management, he was a stockbroker for American Express. Buckallew obtained a BS in law from Truman State University, where he competed in the school\u2019s wrestling program.<\/p>\n\n\n\n

\u201cI\u2019ve had the pleasure of working with Scott for several years as a leader on the business development team covering the East region. He thrives on building lasting partnerships and digging up opportunities to help our resellers compete in the market. In Scott\u2019s new role, he\u2019s collaborating with both resellers and manufacturer field sales teams across the U.S. to maximize the value of DM\u2019s expanded offering. I look forward to Scott bringing his many years of experience to this broader role as he works to reduce costs and operational headaches for our partners. Thank you, Scott, for your commitment to DM and our industry. You are a true Difference Maker.\u201d<\/p>\u2014Ted Gruener, Vice President of Sales, Distribution Management<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why William (Bill) Burfeind is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
William (Bill) Burfeind
<\/strong>Chief Revenue Officer<\/em>
Proven IT<\/figcaption><\/figure><\/div>\n\n\n\n

Burfeind is one of the architects of Proven IT\u2019s recasting as a national technology service provider. The Illinois State University product arrived in 2021, providing oversight of the company\u2019s go-to-market strategy. In addition, Burfeind is tasked with revenue generation, business development, marketing and sales enablement. A client advisor for Proven IT\u2019s suite of services from MNS to office technology, he employs an externally consultative approach. A veteran of 25 years in professional services, commercial office and technology, he revamped all customer-facing components last year into educational content. Burfeind continues to foster growth for Proven IT through B2B partnerships, strategic alliance and national vendor relationships. Before joining Proven IT, he held revenue-generating roles with J.C. Anderson, Lend Lease and Turner Construction.<\/p>\n\n\n\n

\u201cWilliam Burfeind is a Difference Maker because of his exceptional work in the 2023 rebranding of one of North America\u2019s most recognized copier dealers into a nationwide technology service provider. William is one of the industry\u2019s brightest minds when it comes to combining the synergies of sales and marketing for maximum velocity.\u201d<\/p>\u2014Rick Lambert, President and CEO, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jim Coriddi is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jim Coriddi
<\/strong>Senior Vice President<\/em>,
U.S. Dealer Division<\/em>
Ricoh USA<\/figcaption><\/figure><\/div>\n\n\n\n

Manufacturer reps may not exactly be rock stars, but suffice it to say Coriddi comes awfully close. Engaging and charismatic, the 38-year Ricoh executive has been as constant as the North Star for the more than 400 dealer partners in the OEM\u2019s portfolio, and his boundless energy and enthusiasm plays well in the office technology theater. A graduate of Montclair State University, he\u2019s held several sales and marketing posts in the field and operational segments of Ricoh\u2019s business, and he has extensive experience as a leader in dealer and direct channels. Additionally, Coriddi led the consolidation of Ricoh\u2019s first dealer acquisition, developed and led an innovative consumables sales program, and initiated a field marketing initiative to provide training and support for Ricoh\u2019s first digital multifunction product in the U.S. Prior to his current role, he was tasked with coordinating field integration measures related to Ricoh\u2019s acquisition of IKON Office Solutions. In guiding that division\u2019s service and marketing operations, IKON billowed to $500 million a year in sales during a five-year stretch.<\/p>\n\n\n\n

\u201cJim\u2019s leadership, guidance and support over the years has been instrumental in the success of not only our dealership, but countless others across the country. He\u2019s the epitome of a great partner.\u201d<\/p>\u2014Larry Weiss, CEO, Atlantic Tomorrow\u2019s Office<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Alex Cribby is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Alex Cribby
<\/strong>CEO<\/em>
PowerMPS<\/figcaption><\/figure><\/div>\n\n\n\n

Cribby spearheaded the quest to develop innovative solutions for the SMB space and improve synergies in the often-overlooked areas of business. As CEO, Cribby drives the strategic vision and growth of the platform while leading the company\u2019s operational resources. He and his team take a channel-first, customer-centric approach to decision-making in delivering on PowerMPS\u2019 mission to enable companies that distribute, manage, service and sell office equipment and office technology to manage their processes smarter with better technology. An industry veteran of 20-plus years, Cribby founded PowerMPS in 2019 following executive tours of duty with Environmental Image Solutions, Green Image Solutions and Mediagrif.<\/p>\n\n\n\n

\u201cAlex is a forward-thinking innovator who displays a keen understanding of the reseller-distributor and supply chain dynamic that benefits our industry. We\u2019re grateful to be a partner with PowerMPS and for Alex\u2019s continued dedication to educating resellers and distributors alike and executing their needs with a savvy solution.\u201d<\/p>\u2014Brent Martin, Director of Marketing, ARLINGTON<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Anthony DelGrosso Jr. is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Anthony DelGrosso Jr.
<\/strong>Regional Vice President
and General Manager<\/em>
Milner Inc.<\/figcaption><\/figure><\/div>\n\n\n\n

The status quo simply doesn\u2019t sit well with DelGrosso. He\u2019s forged a reputation as a people-centric, culture-focused leader who seeks to elevate his and his team\u2019s performance to unprecedented heights. An industry veteran of more than 20 years, DelGrosso taps a deep font of knowledge to spark growth and pioneer sales strategies. Having entered the industry in 2005 as an account executive, he grew to demonstrate advanced acumen in market and customer trends while devising dynamic sales strategies. Today, as regional vice president and general manager, DelGrosso can often be found addressing cybersecurity and artificial intelligence while serving as a guest speaker at events hosted by the BPCA and the Georgia Leaders of Education Technology. The New Jersey native previously held executive positions with CARR, a Xerox Company, and Flo-Tech.<\/p>\n\n\n\n

\u201cI\u2019ve known Anthony for five-plus years and have found him to be one of our channel\u2019s finest next-generation leaders. He\u2019s made a major commitment to his continued education in all facets of the business: technology, business processes, media platforms and good old-fashioned mentoring skills. He\u2019s one of the most authentic individuals I\u2019ve ever had the honor to work with. High integrity, enthusiastic and fun.\u201d<\/p>\u2014Mike Stramaglio, President and CEO, Stramaglio Consulting<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why J. Mark DeNicola is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
J. Mark DeNicola
<\/strong>CFO\/CSO<\/em>
Centriworks<\/figcaption><\/figure><\/div>\n\n\n\n

DeNicola has his share of professional initialisms (CMA, CGMA, CPA), but he\u2019s less a number cruncher and more driven by his commitment to his people, customers and community. As chief financial and strategy officer, he\u2019s crafted the plan to transform Centriworks from a traditional office equipment sales and service organization to a modern technology company. In his 31 years with the organization, DeNicola guided Centriworks (formerly Thermocopy) from under $5 million in revenue in 1993 to more than $18 million today. He\u2019s garnered honors including 2017 CFO of the Year by Corporate Vision Magazine, and 2012 CFO of the Year by the Greater Knoxville Business Journal and Financial Executives International. DeNicola is also founder and chair of Spectrum Design, a Centriworks subsidiary and communications firm with a strength in brand management for emerging and established businesses. Before joining Centriworks, he served as vice president of finance for Inspiration Coal. He holds degrees in accounting, economics and business administration from Thiel College.<\/p>\n\n\n\n

\u201cMark is a super successful leader who truly cares about his people, his company, his customers and his community. His ability to close the critical gap between strategy and execution makes him a true Difference Maker among his peers.\u201d<\/p>\u2014Safina Husein, Senior Account Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Renee Dhingra is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Renee Dhingra
<\/strong>Sales Director<\/em>
hubTGI<\/figcaption><\/figure><\/div>\n\n\n\n

Winnipeg-born Dhingra has flourished during the past seven-plus years as sales director at hubTGI, a full-service technology provider and Canada\u2019s largest Xerox partner. She joined the firm in 2016 in a client development capacity, which enabled hubTGI\u2019s account representatives to focus their attention on selling. Blessed with advanced problem-solving skills, she was soon elevated to partner manager with oversight for vendor relationships, helping increase portfolio growth by 46% in two years. A graduate of Dalhousie University with a BS in kinesiology, Dhingra continued to evolve her role, eventually becoming sales director at the start of 2024. She\u2019s implemented innovative strategies, including career growth opportunities and retention initiatives. Dhingra is involved in The Women\u2019s Alliance, a catalyst to advance the personal and professional development of women within the Xerox organization. A staunch supporter of women in STEM, she was nominated for the Next Generation Leader of the Year in 2023 for advancing technology and supporting her women-led management team.<\/p>\n\n\n\n

\u201cRenee is a Difference Maker because of the winning culture she\u2019s created at hubTGI. Renee\u2019s work empowering women in STEM and building a welcoming workplace is unmatched. Her passion for technology and the community helps foster relationships with her team and customers. Not to mention her recognizable work in the industry, including working with the CEO of Xerox, is inspiring for women of color in the industry.\u201d<\/p>\u2014Safina Husein, Senior Account Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jason Dizzine is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jason Dizzine
<\/strong>Vice President,
Portfolio Management
and Planning<\/em>
Konica Minolta
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Being entrusted with responsibility over Konica Minolta\u2019s client engagement center (CEC) is no small consideration for Dizzine. The organization is fiercely proud of the 18,500-square-foot complex in Ramsey, New Jersey, that showcases the company\u2019s latest developments revolutionizing the production print industry. It\u2019s no singular role; he also has responsibility for the OEM\u2019s portfolio management and planning team, which establishes marketing strategies for the production printing business across all Konica Minolta channels. Dizzine augmented the CEC\u2019s foundation by implementing processes, policies and best practices that contributed to improved success rates. He and his team provide critical feedback on the products and services Konica Minolta offers and guide customers through production print challenges. Dizzine has enjoyed an extensive tour with industry manufacturers, having spent time with Xerox, Ricoh and Kyocera before arriving at Konica Minolta in 2021.<\/p>\n\n\n\n

\u201cJason\u2019s 30-plus years of industry knowledge in areas such as sales, marketing communications and product marketing and management put him in a unique position to provide added value in his day-to-day interactions with customers and their journey with Konica Minolta products and services. The CEC has become a perfect setting to collect both voice of customer and voice of field data that feeds into an important funnel of product information used every day in Jason\u2019s portfolio management and planning role. Under his guidance, this real-world data is utilized by his team to aid in the support and future development of the Konica Minolta production and industrial print portfolio. Jason\u2019s knowledge and leadership have been a great addition to the Konica Minolta organization, and I look forward to his continued contributions to the success of our customers, products and services.\u201d<\/p>\u2014Michael Math\u00e9, Chief of Operations and Sales Enablement, Konica Minolta<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Kelly Dolphin is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Kelly Dolphin
<\/strong>CFO<\/em>
Gordon Flesch Company<\/figcaption><\/figure><\/div>\n\n\n\n

A transplant from the insurance industry, Dolphin joined Gordon Flesch Company (GFC) as a controller in 2014. She immediately immersed herself in office technology knowledge, which led to her elevation to chief financial officer in 2020. Dolphin has been a growth catalyst, guiding the company through eight acquisitions, and sales have increased more than 66% during her tenure. She expanded her oversight to cover accounts payable, accounting, business process optimization, strategic pricing, purchasing and contracts. Dolphin collaborated with Elevity, the company\u2019s managed IT division, to devise and implement new operational strategies designed to support continued growth. New processes spurred by Dolphin have maximized the use of GFC\u2019s call center, reducing call response times and enhancing the customer experience in the process. The University of Iowa product has a master\u2019s degree in accounting, and she was named to In Business magazine\u2019s 40 Under 40 list.<\/p>\n\n\n\n

\u201cDuring Kelly\u2019s tenure at GFC, she\u2019s become instrumental in evaluating workflows, acquisitions, finances, banking systems, purchasing and vendor relations. In addition, her positive attitude toward innovation has enhanced our processes to make GFC the industry leader it is today. We appreciate Kelly, as she\u2019s a valued member of our GFC management team.\u201d<\/p>\u2014Patrick Flesch, President and CEO, Gordon Flesch Company<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jake Drase is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jake Drase
<\/strong>Field Service Manager<\/em>
Evoke Networking<\/figcaption><\/figure><\/div>\n\n\n\n

It didn\u2019t take Evoke Networking very long to appreciate the immense talent it possessed in Drase upon hiring him as a general service tech in 2022. He was soon elevated to service manager, having grown his A3 knowledge (and certifications) not long after his arrival. In eight short years in the industry, Drase has come to exemplify the epitome of quality managed print services (MPS) delivery. His extensive knowledge in MPS positions him as an expert in maintaining a satisfied customer base, and he imparts day-to-day best practices for installing and servicing equipment through training programs for fellow professionals. Before joining Evoke Networking, he was a field service technician for Flex Technology Group in the Chicagoland area for nearly six years.<\/p>\n\n\n\n

\u201cJake is an indispensable member of the Evoke team, embodying qualities that set him apart. Known for his unwavering composure in challenging situations and a commitment to excellence, Jake consistently demonstrates his dedication to the team and the satisfaction of our customers. His problem-solving prowess is highly recommended, and he has a knack for finding timely solutions, whether through meticulous research or hands-on approaches such as \u2018tool time.\u2019

\u201cHaving had the pleasure of working alongside Jake for the past nine months, I can attest that he\u2019s not just a coworker, but a mentor and a friend. His warmth and friendliness have transformed every day at Evoke into a delightful experience. Jake\u2019s patience and support have been instrumental in my professional growth, as he has taken the time to impart his extensive knowledge of copiers and printers through invaluable hands-on training. I cannot overstate how fortunate I feel to have Jake as a colleague\u2014his dedication to the team is truly inspiring, and his willingness to extend a helping hand never goes unnoticed. Evoke is undeniably a better place with Jake on board, and I\u2019m grateful for the privilege of working alongside such a genuine and caring individual.\u201d<\/p>\u2014David Rendon, IT Support Specialist, Evoke Networking<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Dana Drury is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Dana Drury
<\/strong>Market Vice President<\/em>
Konica Minolta
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

The Eastern Illinois University product is a home-grown success story for Konica Minolta, having started as an intern. The quintessential deal-closer, Drury has qualified for 26 president\u2019s club trips during her 28 years with the firm, a testament to her aggressive goal setting through relationship building, strategic planning and exceptional service. These days, Drury focuses on the coaching, development and leadership support of sales professionals, stressing the importance of personal growth and constant development to stay fresh and relevant to the industry. She\u2019s been part of the Circle of Excellence 14 times and is a four-time recipient of the Gauntlet Award, given to the top employee nationally in their position. Drury is a Konica Minolta Women of Distinction honoree and has been nominated for Influential Women in Business in the Chicagoland area.<\/p>\n\n\n\n

\u201cDana makes a difference within the Heartland marketplace. Her track record in sales, marketing experience, and ability to build and lead sales teams are unparalleled. A consummate sales professional, she\u2019s a growth-focused individual with a can-do attitude. But beyond all her achievements as a top performer, her ability to motivate people and build team culture is second to none. She inspires her team to achieve amazing results, leading by example. Dana has developed an incredible level of tenure and experience unique to this industry, which is a direct result of her coaching, mentoring and management style. She\u2019s a passionate team builder, always sharing ideas, emerging trends and competitor movements with others to help strengthen the organization. Her creativity and leadership continuously keep her ahead of the competition. Dana\u2019s willingness to go the extra mile for both our external and internal customers resulted in numerous national award winners from her market. Dana\u2019s success in business as a female leader promotes a culture of work ethic and is truly inspiring. She\u2019s been one of the most consistent, best performing market vice presidents at Konica Minolta, and I\u2019m fortunate to be part of her career.\u201d<\/p>\u2014Armen Biberian, President, West Region, Konica Minolta Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Marc Gregoire is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Marc Gregoire
<\/strong>CIO<\/em>
Copiers Northwest<\/figcaption><\/figure><\/div>\n\n\n\n

Finding and maintaining quality, experienced personnel has long been a sticking point for the industry. Thus, Copiers Northwest was elated to onboard Gregoire nearly 13 years ago. His manufacturing and technical background was substantial: his work with Pioneer Video helped spur laserdisc development. Gregoire then carted his engineering prowess to Canon, where he played a large role in developing the OEM\u2019s professional services division. He also collaborated with the Rochester Institute of Technology to devise the Color Imaging Professional program. These days, Gregoire is responsible for helping customers automate workflows that address pain points and create financially sound solutions. An electrical engineer by trade, he graduated from Loyola Marymount University.<\/p>\n\n\n\n

\u201cMarc has a knack for being able to speak CIO to CIO, but also being able to simplify the discussion with non-CIOs. This makes him an asset both prior to a sale as well as after. In this role, Marc helped Copiers Northwest secure some of the largest accounts in the Pacific Northwest. He\u2019s had extensive experience dealing with Copiers Northwest\u2019s sales and service personnel, which helps if a customer has any hiccups, and bringing tangible solutions when they require an upgrade or need to change course in how work gets accomplished. Marc has always been someone who goes above and beyond to make sure a customer isn\u2019t just happy, but that their hardware and software are doing what was promised.\u201d<\/p>\u2014Ian Crockett, President, ICE Advertising<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Anna Grubb is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Anna Grubb
<\/strong>Vice President
of Global Sales,
Field Service Division<\/em>
ECI Software Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

A customer-first approach to solving problems is Grubb\u2019s calling card. With more than 20 years of experience in the managed print realm, she came to ECI Solutions following the 2018 acquisition of her employer, PrintFleet. Since then, she\u2019s focused on the global expansion of e-automate. Much of Grubb\u2019s success can be attributed to her personalized approach to customer service and her ability to help global businesses navigate the shifting industry landscape. A graduate of Athabasca University, she debuted with toner cartridge reman Multi-Laser, the founding company of PrintFleet. This proved to be a key to Grubb\u2019s success in shaping the industry-leading Printanista device monitoring technology solution. She continues to craft solutions for the hybrid home office and their associated devices.<\/p>\n\n\n\n

\u201cIt can\u2019t be overstated how important Anna\u2019s advocacy for customers is at ECI. Her hallmark to problem solving is to always listen actively and ask probing questions to make sure she fully understands customer pain points. Her efforts have led to more customer-centric initiatives and meaningful customer engagements. Anna\u2019s actions have not only propelled ECI forward in our industry, but also solidified its reputation as a trusted partner. She fosters a culture of continuous improvement that balances innovation and customer needs. Anna has helped ECI navigate the evolving industry landscape with confidence to ensure lasting partnerships with our customers.\u201d<\/p>\u2014Laryssa Alexander, President, Field Service Division, ECI Software Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jon Hafey is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jon Hafey
<\/strong>Director,
Strategic Business
Development<\/em>
Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

The second time around with Toshiba (TABS) has proven extremely gratifying for Hafey. During his 24-year journey in the industry, he\u2019s worked within the dealer community and owned his own managed print and IT services company. Currently, Hafey serves as director of strategic business development, where he leads a national team that supports the dealer community, and also guides a regional sales team in growing MPS. Hafey has proven pivotal in TABS\u2019 initiatives including MPS, digital signage, sustainability, and GPO\/consortiums. The Cal Poly San Luis Obispo product brings value with his ability to envision and tactically execute a go-to-market strategy.<\/p>\n\n\n\n

\u201cJon is a strong public speaker who\u2019s capable of creating great excitement in a room through his presentation skills. Several strategic initiatives Jon contributed to have shown strong growth thanks to his personal efforts to both strategically and tactically execute the overall strategy. His skill presenting programs to both clients\/prospects and dealer principals has played a large part in the success those programs have illustrated to date. During the nearly 20 years I\u2019ve known Jon, he\u2019s always been engaging, enthusiastic and committed to any program he\u2019s been part of. Many in the dealer community would call him a friend and someone they can trust to support their dealership at many levels to propel their business forward.\u201d<\/p>\u2014Scott Robinson, Vice President-Managed Print as a Service, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Ron Harper is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Ron Harper
<\/strong>Founder and CEO<\/em>
Logista Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

If there\u2019s anyone who\u2019s been around the office technology block a time or two, it\u2019s Harper, who made his industry bones as an IBM salesman in the late 1970s. His true calling would come in 1983 when he founded Logista, a 300-employee managed service provider, followed by distributorship Impression Solutions (ISI). Harper is a supply chain maven who continues to attract dealers with ISI\u2019s value-add distribution model he developed to help them grow their top- and bottom-line revenues with progressive A4 and document management solutions. Meanwhile, Logista has attracted many of the world\u2019s leading brands via its advanced technical competency and sterling reputation for implementation excellence. Harper boasts a proven track record of identifying opportunities for his companies and customers to drive mutual gain.<\/p>\n\n\n\n

\u201cRon has been an unsung hero in the business technology arena for over 40 years. He\u2019s a Difference Maker because of the way he instills old-school values into his company\u2019s progressive approach to helping customers solve technology problems\u2014not selling them.\u201d<\/p>\u2014Rick Lambert, President and CEO, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Darryl Harris is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Darryl Harris
<\/strong>Marketing Manager<\/em>
Coast to Coast
Computer Products<\/figcaption><\/figure><\/div>\n\n\n\n

When Coast to Coast Computer Products (CTC) went shopping for a marketing manager five years ago, little could it have known the depth of creativity that would soon fall into its lap. A product of the Los Angeles Theater Academy, Harris offered the company a wealth of visionary talent dating back to his time as a video editor and producer through his Harris Editorial freelance work, a four-year stint with Blacklight Films and 10 years at TV is OK\/Kurtti-Pellerin Productions. At TV is OK, his assignments included editing and post-supervision of laser disc, DVD and Blu-ray bonus materials for deluxe versions of Walt Disney Home Video releases. At Blacklight, he led the creation of a post-production facility and workflow for the creation and editorial of the Disney Nature feature-length documentary, \u201cWings of Life.\u201d Before joining CTC, he provided video editor and production projects for charities including UNICEF, Operation Smile and the Princess Grace Foundation. Currently, he manages all creative content for products, packaging, training and sales materials while supporting the company\u2019s intranet, internet, social media and trade shows. Drawing upon his experience in entertainment, Harris seamlessly integrates storytelling techniques and a team player attitude into his marketing approach, crafting compelling campaigns that capture attention and spark meaningful connections with customers and employees.<\/p>\n\n\n\n

\u201cI\u2019ve worked with Darryl in various sales and marketing capacities for over five years. He has a great attitude and enjoys helping others in achieving their goals and objectives. Darryl is a team player who\u2019s not afraid to roll up his sleeves and do whatever it takes to complete a project or deliverable. He provides a wealth of experience and knowledge to his creative and marketing work. It\u2019s a pleasure to have him support the organization, and we\u2019re lucky to have his talent at Coast to Coast.\u201d<\/p>\u2014Scott Roussin, General Manager, Coast to Coast Computer Products<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Les Harris is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Les Harris
<\/strong>Vice President of
Sales and Marketing<\/em>
UTEC<\/figcaption><\/figure><\/div>\n\n\n\n

What better place to snag a seasoned veteran to help oversee sales and marketing than the manufacturer space? That\u2019s exactly what UTEC did in early 2021 when it hired Harris, a longtime executive for Ricoh Americas. During his 24-year odyssey with Ricoh, Harris had proven himself a salesperson par excellence, first as a color graphics sales exec, then as a major account rep, racking up numerous president\u2019s club qualifications (nine in all). His award-winning performance continued in print production and strategic accounts roles, scaling his way to marketplace vice president of sales. That track record was more than enough for UTEC to tab him, initially as director of sales for advanced technology and solutions. The Arizona State University graduate has thrived in sales management roles and enjoys coaching and developing quality teams.<\/p>\n\n\n\n

\u201cI\u2019ve worked closely with Les for several years and borne witness to his overwhelmingly positive impact on our company. He\u2019s relentlessly positive, enthusiastic and energetic, which has carried over to his sales team and the rest of the company. Through Les\u2019 leadership, he\u2019s consistently delivered double-digit sales growth every year. In addition, he demonstrates solid analytical skills by focusing on company metrics, territory rationalization and sales team performance. He possesses a rare blend of solid sales leadership, management and business acumen. It\u2019s impossible to overstate the dramatic impact he\u2019s had on our team at UTEC.\u201d<\/p>\u2014Tom Harrison, COO, UTEC<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Rick Havacko is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Rick Havacko
<\/strong>Corporate Communications<\/em>
Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

A two-time winner of the Silver Anvil Award from the Public Relations Society of America\u2014the Academy Award of the PR space\u2014Havacko is a sterling example of the servant mindset. Warm and engaging, he\u2019s set the pace for idyllic interactions with the industry\u2019s analyst and trade press, tirelessly striving to ensure instant and effective communications with Toshiba executives. He\u2019s commandeered effective PR campaigns for TABS during his 11-year-plus stint, including the Helping the Helpers Technology Makeover contest. While simultaneously directing communications for Toshiba Global Commerce Solutions, he increased the division\u2019s editorial exposure, which included a feature in The Wall Street Journal. Prior to TABS, Havacko\u2019s promotional efforts for PC company eMachines underscored the company\u2019s turnaround efforts to local, national, consumer, business and trade media. Consequently, eMachines was able to claw its way up to the no. 3 seller of PCs in the United States at the time. A journalism BA holder from San Diego State, he formerly served in communications capacities for three PR agencies and the Specialty Coffee Association of America. The most important mentors in his life are his mother (Rita) and father (Stephen) who taught him\u2014more often through their actions rather than words\u2014the importance of hard work, honesty and empathy for others.<\/p>\n\n\n\n

\u201cRick has taken the time to get to know the industry trade press and does his best to proactively meet our needs. TABS is fortunate to have him on its team. I wish more corporate communications professionals would follow Rick\u2019s lead.\u201d<\/p>\u2014Scott Cullen, Editor-in-Chief, The Cannata Report<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Michael Horvath is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Michael Horvath
<\/strong>Corporate Director
of Industrial Print
and Regional
Sales Manager<\/em>
Edwards Business Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Horvath\u2019s track record at Edwards Business Systems during his 12-year journey has been an impressive one. He\u2019s been a three-time Million Dollar Club award winner and president\u2019s club member, enabled the dealer to garner Konica Minolta\u2019s Top Production Print Dealer award and is a past Sales Professional of the Year. Horvath\u2019s dedication to excellence and expertise has been instrumental in expanding the program\u2019s offerings and fostering a culture of success. He also has oversight of the logistics team in Pennsylvania. The Moravian University product previously spent seven years as an office solutions specialist for Xerox and had sales and marketing roles with Angel Mountain Productions, Martin Guitar Company and Allen Organ Company. Away from the office, Horvath is a classically trained pianist and CYO basketball coach.<\/p>\n\n\n\n

\u201cI\u2019ve collaborated with Mike for over 12 years at Edwards Business Systems, working on major accounts and opportunities. His invaluable knowledge, passion and professionalism have been instrumental in our growth as industry leaders. Together, we continue to strategize daily on ways to develop our young professionals and programs at Edwards. Mike has consistently raised the bar, setting the standard for excellence in our initiatives. I look forward to seeing further advancements in industrial print and expansion into emerging markets under Mike\u2019s continued leadership in 2024.\u201d<\/p>\u2014Nicole Behn, Vice President of Sales and Marketing, Edwards Business Systems<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Erica Huentelman is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Erica Huentelman
<\/strong>Executive Assistant<\/em>
Donnellon McCarthy
Enterprises<\/figcaption><\/figure><\/div>\n\n\n\n

Donnellon McCarthy Enterprises (DME) recognized the take-charge qualities exhibited by Huentelman when she joined the firm seven years ago, and she hasn\u2019t disappointed. She oversees both marketing and sales endeavors and plays a key role in the onboarding process of new sales representatives, helping them navigate the intricacies of DME\u2019s customer relationship management system. Huentelman has been instrumental in nurturing talent and fostering a culture of excellence that\u2019s buoyed the sales team\u2019s success. She recently was named a finalist for the Goering Center Rising Leader Award, which underscores her exceptional leadership potential and dedication to professional growth. Prior to joining DME, Huentelman was a leasing consultant for The Connor Group.<\/p>\n\n\n\n

\u201cErica\u2019s not your typical executive assistant; she\u2019s the secret weapon effortlessly embodying the role of my right-hand confidante. Her attention to detail and proactive approach have transformed how we work. Erica doesn\u2019t just handle tasks; she anticipates needs before they even arise, keeping us ahead of the game.

\u201cWhat I love most about Erica is her unwavering commitment to excellence. She\u2019s not afraid to take on new challenges and always goes above and beyond to get the job done right. Whether coordinating high-stakes meetings, organizing our annual chili cook-off or tackling complex projects, she handles it all with grace and professionalism.

\u201cWorking with Erica feels less like a boss-assistant relationship and more like a dynamic partnership. She brings fresh ideas to the table and isn\u2019t afraid to speak up with suggestions for improvement. Erica is a driving force behind our team\u2019s success. In the fast-paced sales world, having her on our side is a game-changer. She\u2019s a true Difference Maker and I couldn\u2019t imagine navigating this journey without her.\u201d<\/p>\u2014Rich Brandenburg, Senior Vice President of Sales, Donnellon McCarthy Enterprises<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jill Huffman is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jill Huffman
<\/strong>Program and
Events Manager<\/em>
Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

She may prefer to act as a behind-the-scenes facilitator for Toshiba\u2019s events, programs and promotions, but Huffman was a significant catalyst in making Toshiba\u2019s LEAD Beyond 2023 a rousing success. This included overseeing sponsorship partnerships and activations, ensuring the seamless integration and execution of brand collaborations. A 13-year veteran of the company, she deftly plans, organizes and oversees a diverse range of impactful sales and marketing events. Driven by a passion for creating dynamic and memorable experiences, Huffman seeks to resonate with audiences while also achieving business objectives. Her event oversight entails managing budgets and contracts vendors while also coordinating logistics and communications to ensure the programs are high quality, efficient and deliver on the intended mission. Huffman also manages Toshiba\u2019s Success on Demand incentive programs tailored for the TBS and dealer channel and oversees the ad\/promo budget, demonstrating comprehensive management skills and financial acumen.<\/p>\n\n\n\n

\u201cIn all our years of events and incentives as a dealer, we\u2019ve never experienced such a level of service and detail as we do with Jill. She thinks of everything from paying for a checked bag to a forgotten toothbrush. Her ability to work with many personalities and make everyone feel as though they\u2019re the most special person is unparalleled.\u201d<\/p>\u2014Rachel Manion, Co-owner, Kelley Create<\/cite><\/blockquote>\n\n\n\n

\u201cJill\u2019s work on the Success on Demand program makes it one of the easiest and most seamless programs for spiff claiming within the manufacturer world. If I ever have an issue, I know she\u2019ll get it handled right away.\u201d<\/p>\u2014Sara Woodman, Vice President of Administration, Kelly Create<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Vince Jannelli is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Vince Jannelli
<\/strong>Associate Vice President,
Software Product
Management<\/em>
Sharp Imaging
and Information
Company of America<\/figcaption><\/figure><\/div>\n\n\n\n

Jannelli\u2019s ascension within Sharp can be summarized as promoting the promoter. He\u2019s been promoted five times, taking him on a responsibility tour that included hardware product marketing, channel development and software product management. The promoter in Jannelli has championed numerous releases over the years, ranging from key device firmware functionality including security to cloud connectivity and active directory integration, Sharp\u2019s Open Systems Architecture (Sharp OSA) platform and the Sharp Partner Program. In his current role, Jannelli\u2019s team is responsible for service delivery infrastructure as well as software product management encompassing device firmware, third-party alliances, SaaS services and analytics. The Stony Brook University product has previously worked with Canon USA\u2019s computer peripherals product and ISG printer divisions. He gives back to his school via the Jannelli-URECA Award, which provides grants to students interested in research projects that blend business and the humanities.<\/p>\n\n\n\n

\u201cVince continues to bring a wealth of knowledge and experience to our industry and the Sharp dealer community. His expertise with cloud services, MFP firmware, APIs and OSA have helped us with customers\u2019 applications and software integration. Vince is our go-to for anything software related. He\u2019s a Difference Maker and passionate about helping others succeed.\u201d<\/p>\u2014Joe Reeves, CEO, Smile Business Products<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Brian Kimball is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
\"\"Brian Kimball
<\/strong>Regional Service
Development Manager,
U.S. Dealer Program<\/em>
Xerox\"\"\"\"<\/figcaption><\/figure><\/div>\n\n\n\n

The ability to provide stellar technical service is the lynchpin to the dealer\/end-user relationship. But before that union can be forged, it takes a service sensei to ensure technicians and support people can effectively use vendor resources. That\u2019s where Kimball is perhaps the most effective. An original Xerox regional service manager with 27 years of experience in the technician realm, he\u2019s charged with making sure dealers can become more productive and effective in their ability to service the OEM\u2019s products. Kimball recognized the need for the OEM\u2019s to set dealers on a success path via pre-product certification training on Xerox diagnostic tools, methodologies and procedures. He joined forces with fellow tech savant Mark Tomlin to develop an onsite training course to prepare technicians for the product certification class. As a result, technician readiness and satisfaction with Xerox training has grown exponentially. Prior to Xerox, he was with Conway Office Products before its acquisition by Global Imaging Systems (GIS), where he captured multiple Technician of the Year awards. Kimball also received multiple Gold and Silver Seal technical awards from Konica Minolta.<\/p>\n\n\n\n

\u201cBrian\u2019s approach to diagnosing problems regardless of product brand still blows me away. His knowledge of how print hardware works and his logical approach to solving problems is amazing. Additionally, his can-fix-anything attitude is a testament to his knowledge. Over the past two years, we\u2019ve sent Brian to some of the largest Xerox dealers around the country to share best practices and solve critical technical issues that dealers might be having.\u201d<\/p>\u2014Richard Schaublin, Vice President, Xerox Dealer Program, Xerox<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Rick Lambert is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Rick Lambert
<\/strong>President and CEO<\/em>
In2communications<\/figcaption><\/figure><\/div>\n\n\n\n

At 200 feet in length and 85 feet wide, an NHL hockey rink doesn\u2019t allow for a lot of free space, given there are 10 skaters and two goalies on it at any given time. Lambert, who spurned a contract offer from the Edmonton Oilers to attend the University of New Hampshire, appreciates the notion that success in the sport is contingent upon two things: creating time and creating space. That\u2019s a gateway to the best scoring opportunities. While he still plays the sport in his free time, his primary focus is leveraging opportunities as a sales performance coach and digital marketing strategist, enabling dealers, distributors, OEMs and MSPs to drive millions of dollars in profitable revenue. The founder and CEO of selltowin and IN2communications, Lambert is an in-demand speaker at industry events and corporate functions, sharing insights on how to start, advance and capture more business using a mix of old- and new-school thinking. Since 1998, over 30,000 salespeople have attended his live events, and even more have benefited from his on-demand video coaching programs such as the 30-Day LinkedIn Bootcamp and Selling B2B to WIN.<\/p>\n\n\n\n

\u201cRick is absolutely a Difference Maker in our industry because of his ability to engage and motivate people to try new strategies that will make them and MOM more successful. Rick\u2019s also highly visible on LinkedIn and provides a great role model for others on how to be educational and not promotional.\u201d<\/p>\u2014Karen Morgan, Director of Marketing and Sales Development, Modern Office Methods<\/cite><\/blockquote>\n\n\n\n

\u201cRick has established himself as a true Difference Maker in the field. His passion for helping sales professionals reach their full potential shines through in every aspect of selltowin. By empowering individuals with the tools and knowledge they need to excel, Rick isn\u2019t just selling a program\u2014he\u2019s selling a path to success.\u201d<\/p>\u2014Kristen Pyatt, Sales and Marketing Coordinator, selltowin<\/cite><\/blockquote>\n\n\n\n

\u201cRick helps OEMs, distributors and dealers achieve more every day as a sales coach and digital marketing strategist. His ability to motivate and make people think differently at industry events, on LinkedIn and at his Live Sales coaching events makes him a highly visible Difference Maker throughout the industry.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why James LaPenna is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
James LaPenna
<\/strong>Director of Marketing<\/em>
Atlantic Tomorrow\u2019s Office<\/figcaption><\/figure><\/div>\n\n\n\n

Marketing innovation is a passion for LaPenna. Last year, he quarterbacked the development of a new website and a complex blend of digital and traditional marketing strategies to bolster Atlantic Tomorrow\u2019s Office\u2019s visibility in the hotly contested New York City and Philadelphia markets. His responsibilities consist of brand management, demand generation, digital strategy (including SEO) and social media. LaPenna notched his bachelor\u2019s degree in marketing management from Dominican College in 2008. He entrenched himself in the Orange County, New York, business community, including its Chamber of Commerce, and was co-chairman of the Young Professionals Leadership Council. In those capacities, LaPenna worked with business leaders through a start-up venture for which he served as director of business development. As a result, he was a recipient of the OCCC Rising Stars Award, given to emerging professionals in the Orange County area under the age of 40.<\/p>\n\n\n\n

\u201cJames is a Difference Maker because he\u2019s revolutionized the traditional marketing approach into a digital-first model that treats Google as the customer. James has the unique ability to blend creativity with detailed execution and data-driven insights to elevate Atlantic\u2019s visibility in hypercompetitive markets.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Ray Looney is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Ray Looney
<\/strong>Executive Vice President
of Sales and Marketing<\/em>
Impression Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Looney is one of the deans of the distributor set, having clocked 24 years with Impression Solutions (ISI). He\u2019s helped reshape the traditional distribution model geared toward price and availability into one driven by value-add, growing the bottom line for hundreds of imaging dealers throughout the country. A former copier salesman in the mid-1990s, Looney is tasked with all facets of ISI\u2019s go-to-market strategy and execution. He recently spearheaded the launch of the IS Docs turnkey document management solution that enables dealers to bolster recurring profits via the infrastructure and support of ISI to simplify the sales and implementation process. The Mississippi State University graduate is constantly on the lookout for ways to enhance the success of dealer clients.<\/p>\n\n\n\n

\u201cRay is a Difference Maker because of his influence reshaping the traditional distribution model into a value-add distribution model. His leadership has led to the explosive growth of ISI\u2019s new IS Docs platform in 2023, which allows imaging dealers to grow their MRR easier than ever before.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Andy Lyall is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Andy Lyall
<\/strong>Vice President of IT<\/em>
Optimized IT<\/figcaption><\/figure><\/div>\n\n\n\n

It\u2019s clear Lyall dances to his own beat. A University of Cincinnati alum, he became a Michigan football fan, much to the dismay of his father, who graduated from The Ohio State University. Modern Office Methods (MOM) forgives him\u2014after all, as vice president of IT, he\u2019s been a growth catalyst for MOM\u2019s branded Optimized IT company. As a former customer of IT services, Lyall offers a customer mindset to all touchpoints of the client experience. He enabled Optimized IT to enjoy significant growth in 2023 via his commitment to educating clients at seminars and industry events, as well as his extensive use of video. Lyall migrated from the world of banking operations, fashioning a 28-year career with companies including US Bank before joining Optimized IT in 2019.<\/p>\n\n\n\n

\u201cAndy Lyall leads Optimized IT with a customer mindset because he was a customer at one time! His ability to simplify the complexity of a customer\u2019s IT infrastructure and determine actionable steps to improve performance, cost and security makes him a standout in his field.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Kevin McCarthy is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Kevin McCarthy
<\/strong>CEO<\/em>
Modern Office Methods<\/figcaption><\/figure><\/div>\n\n\n\n

Speaking of Modern Office Methods (MOM) and Optimized IT\u2026well, it\u2019s difficult to discuss either without invoking McCarthy\u2019s name. The pride of Cincinnati with nine locations throughout Ohio and another in Pennsylvania, MOM witnessed McCarthy\u2019s arrival in 1982 as a leasing coordinator. He progressed through the organization, becoming CEO in 1998. MOM has registered significant growth during his administration and garnered honors including HP\u2019s Partner of the Year in 2022. Attracting and retaining quality employees has played a large role in MOM\u2019s ascendency, and for his part, McCarthy ensures they have the training, tools and management support to facilitate their success. The Miami (Ohio) University product was formerly a sales representative for Duriron.<\/p>\n\n\n\n

\u201cKevin\u2019s ability to attract and retain great people has created one of the industry\u2019s most talented workforces. He\u2019s passionate about investing in his people and the growth of Modern Office Methods with its expansion beyond Ohio into Pittsburgh in 2023, and there\u2019s more news on the horizon.\u201d<\/p>\u2014Rick Lambert, President and CEO, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Matt Michael is a difference maker:<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

\"\"
Matt Michael
<\/strong>Marketplace Operations
Specialist<\/em>
Impact Networking<\/figcaption><\/figure><\/div>\n\n\n\n

Michael may be a dyed-in-the-wool traditionalist in some regards, but that doesn\u2019t mean he\u2019s immune, or not adaptable, to change. After logging 16 years as a successful seller with numerous sales accolades under his belt, he transitioned to the ecommerce business for Impact in 2023. Michael is helping to transform the dealer\u2019s legacy print business into the digital retail landscape and has established a standard for innovation. The journey entailed solving cross-departmental challenges, driving companywide adaptation and reinventing a decades-old process, which can be a plodding undertaking in an industry resistant to change. The goal of the ecommerce site is to eliminate low-payoff sales activity on A4 office equipment. Michael\u2019s efforts haven\u2019t gone unnoticed; he was bestowed with the \u201cMaking An Impact\u201d award, which speaks to his visionary approach and transformative influence. He joined the company following Impact\u2019s 2015 acquisition of NorthShore Business Technology.<\/p>\n\n\n\n

\u201cMatt embodies the spirit of dedication and success in every aspect of his work. With over 15 years of exceptional sales performance, he\u2019s not only proven himself as a key pillar of our company but has also taken on the challenge of pioneering our ecommerce initiatives with unwavering passion and focus. Matt\u2019s commitment to driving the success of our ecommerce launch showcases his ability to consistently deliver beyond expectations, taking the bull by the horns and leading our journey into new territories. His loyalty and dedication are evident, manifesting in a renewed sense of pride and focus in his role. Matt\u2019s daily enthusiasm injects a dynamic energy into our team, making him not just a top performer but a genuine force of inspiration and transformation at Impact.\u201d<\/p>\u2014Frank DeGeorge, CTO, Impact Networking<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jason Moore is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jason Moore
<\/strong>Services and Solutions
Sales Manager<\/em>
Distribution Management<\/figcaption><\/figure><\/div>\n\n\n\n

Moore\u2019s professional growth chart has paralleled that of Distribution Management. A 17-year veteran of the company, he\u2019s been instrumental in the company\u2019s evolution from exclusively ink and toner to managed print services and imaging hardware. His competitive spirit, forward-thinking ideas and unwavering determination to find optimal solutions for Distribution Management\u2019s partners are points of differentiation in the industry. A respected voice among his peers, Moore is a valued leader for the services and solutions sales teams. A Southern Illinois University-Edwardsville graduate in business management, he\u2019s spent the past seven years participating in the Bike for Hope fundraiser that benefits City of Hope cancer research.<\/p>\n\n\n\n

\u201cJason has been the pioneer in defining processes and navigating us through our infancy stages in MPS and equipment distribution and services. I personally owe much of my success to him, as I had the pleasure of working under him for many years as both an account manager and equipment advisor. Jason\u2019s mentorship has provided me with the knowledge and confidence to present solutions on my own so we can now combine our forces for growth and expansion. He\u2019s compassionate about our business and advocates for his team, as he never forgets to celebrate their accomplishments. Jason is impactful, influential and has without a doubt made a difference to our organization and his peers.\u201d<\/p>\u2014Jennifer Davis, Equipment Advisor, Distribution Management<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Dave Moorman is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Dave Moorman
<\/strong>President and CISO<\/em>
Novatech<\/figcaption><\/figure><\/div>\n\n\n\n

Novatech had to know it was acquiring more than a company and book of business when it added DynaSis in 2019\u2014in fact, Moorman might have been the biggest piece of the puzzle. Charismatic, energetic and a visionary, he was virtually born into the world of IT before IT truly took hold in the business world. Stints with Ready Prompt Computing and Florida Power and Light set the stage for a 25-plus year odyssey as the founder of DynaSis. There, he developed best practices for IT infrastructure in business environments, but his groundbreaking 2003 work with Ant Farm created a managed services model for IT that\u2019s been replicated by hundreds of MSPs. Since the Novatech acquisition, Moorman has settled nicely into the role of president and chief information security officer, where he promotes the firm\u2019s Managed Office solutions platform. His leadership thoughts are shared via ebooks, blogs and newsletters, and he\u2019s a circuit speaker at conferences, webinars and industry events. Moorman holds a computer science degree from Florida State University.<\/p>\n\n\n\n

\u201cIt\u2019s hard to be in a bad mood when Dave is around. He has such a presence that takes hold of any room he walks into. His positive attitude only adds to his character. He\u2019s extremely bright and knowledgeable when it comes to anything IT and cybersecurity. Though he\u2019s an executive, Dave never makes you feel inferior; he\u2019s always up to lending an opinion or helping hand to anyone in need. He\u2019s always in the know or as up to date as possible when it comes to new technology and processes, which helps us internally. He has a love for sports cars and an appetite for fun. Dave is a traveler and likes to share his stories or apply best practices he learns from around the globe to his leadership style. He\u2019s just an awesome guy.\u201d<\/p>\u2014Julia Ebner, Digital Marketing Specialist, Novatech<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Scott Mueller is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Scott Mueller
<\/strong>President and CEO<\/em>
NATIONAL Business
Technologies<\/figcaption><\/figure><\/div>\n\n\n\n

Mueller has long been an agent of change. This comes as little surprise, as companies such as NATIONAL Business Technologies\u2014which dates back to 1927\u2014aren\u2019t sustainable unless they adapt and evolve through offerings and technology. An industry veteran of more than 25 years, he formerly held an equity stake in Prosource of Cincinnati before selling his interest and moving back to his hometown of Albany, New York. It was there in 2008 that Mueller acquired NATIONAL, and he\u2019s focused on continuing its growth as a managed services provider. Earlier this year, he teamed with HP to host the dealer\u2019s inaugural March Madness Tech Show, which blended games, food, charity-supporting events and educational sessions led by the manufacturer. A graduate of SUNY Plattsburgh who played basketball for the school, Mueller embraces a work hard, play hard mantra that permeates the corporate culture.<\/p>\n\n\n\n

\u201cScott is a tremendous motivator with a passion for providing NATIONAL customers an unsurpassed experience. He\u2019s always looking for new ways to educate and help his clients succeed. Scott\u2019s creativity and willingness to invest in his people has led to above-average business growth and a world-class post-sale reputation.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Kim Murphy is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Kim Murphy
<\/strong>Office Manager<\/em>
Bay Copy<\/figcaption><\/figure><\/div>\n\n\n\n

For the past 38 years, Murphy has served Bay Copy in a virtual smorgasbord of roles. A part-time receptionist upon her arrival, she\u2019s repeatedly demonstrated her versatility in myriad roles: equipment and supply sales, sales leads, quotes and follow-up, contract billing and accounts receivable. She also quarterbacked the dealer\u2019s office products division. When Bay Copy was acquired by UBEO Business Services last December, Murphy was pivotal in coordinating with both teams. As office manager, she\u2019s also involved with employee training. Prior to joining Bay Copy, the Quincy College graduate spent eight years as a legal secretary. Murphy\u2019s daughter, Laura, is also a Bay Copy employee.<\/p>\n\n\n\n

\u201cKim has been extraordinary during our transition with UBEO. In her calm, quiet and humble way, she shows extraordinary leadership at every turn. Kim takes a customer-first approach, is always there to listen and never looks for credit. She\u2019s a super professional who always puts forth her best, regardless of the challenge.\u201d<\/p>\u2014Ray Belanger, President, Bay Copy<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Nyesha Newsome is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Nyesha Newsome
<\/strong>Senior Manager,
Demand Fulfillment
Operations
Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Newsome has proven to be the consummate professional during her 18 years with Toshiba. She leads and cultivates high-performing teams while maintaining a steadfast approach to process improvement in all critical areas of demand fulfillment, from product allocation and positioning to sales order management, asset management and customer experience. Whether she\u2019s engaging with others, creating effective cross-functional partnerships in-house or encouraging innovative thinking, Newsome\u2019s unwavering determination and laser focus to deliver exceptional results shines brightest. A product of California State University-San Bernardino, Newsome\u2019s boundless energy and enthusiasm are infectious and worthy of emulation.<\/p>\n\n\n\n

\u201cNyesha brings high energy and discipline to the workplace and leverages deep business acumen to ensure that she and her team are operating at the highest levels amidst a volatile business climate. Forever an eager student of all things supply chain and operations, Nyesha never hesitates to step outside her standard day-to-day duties to learn new parts of the business, understand the challenges and come up with impactful yet practical solutions.\u201d<\/p>\u2014Eric Oblepias, Director of Procurement and Inventory Management, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Mike Oransky is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Mike Oransky
<\/strong>Senior Account
Executive,
Tech Team Lead<\/em>
Coast to Coast
Computer Products<\/figcaption><\/figure><\/div>\n\n\n\n

Oransky wet his technology whistle at his family-owned computer store in the early 1990s, providing him with the foundations for sales and customer care. He joined Coast to Coast Computer Products in 2008 and honed his expertise even further. Helping clients understand new and niche technologies enabled Oransky to garner a reputation as a leader in cross-selling high-tech and complex products. He\u2019s a firm believer in continuous learning and innovation, and he always strives to deliver exceptional results while building lasting relationships with clients. Among the past roles held by the Moorpark College product are account manager for OneStop and vice president of sales, North America for Etopia Digital.<\/p>\n\n\n\n

\u201cI\u2019ve worked with Mike for over 15 years and have found his knowledge in our industry and IT to be invaluable to the success of all of us at Coast to Coast. Mike\u2019s positive attitude and willingness to help others is incomparable. His work ethic and professionalism are unsurpassed, and it\u2018s been an incredible journey to grow with him and enjoy his successes.\u201d<\/p>\u2014Melissa Servatdjoo, Technology Sales Manager, Coast to Coast Computer Products<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Clay Ostlund is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Clay Ostlund
<\/strong>Chief Revenue Officer<\/em>
Marco<\/figcaption><\/figure><\/div>\n\n\n\n

Ostlund has evolved professionally in his 14 years at Marco, from network engineer to senior systems engineer and chief technology officer before becoming chief revenue officer (CRO) in 2023. He\u2019s already made his presence felt as CRO, launching the MSP Growth Charter to focus efforts on continued prosperity for the company\u2019s managed services practice. That spawned UnifiedCollaboration, a new UCaaS offering, and a solution focused on CIO\/CISO fractional consulting. Ostlund seeks to leverage technology to benefit clients. He\u2019s also tasked with managing and growing the dealer\u2019s Cisco and Microsoft divisions. Ostlund earned his CCIE enterprise infrastructure certification from Cisco\u2014recognized globally as the most prolific networking certification in the industry (which he dubbed a master\u2019s degree in geek speak). A graduate of North Dakota State University with a BS in management information systems, he was named to the 2019 \u201c40 Under 40\u201d list by Prairie Business magazine.<\/p>\n\n\n\n

\u201cFrom implementing automation to improving work processes and ensuring a positive client experience, Clay is focused on helping clients solve their business challenges. While leading both the sales and solutions groups at Marco, he understands the importance of both choosing the right technology and being a partner who\u2019s focused on business outcomes for the client. He also knows how to create motivating environments for employees to thrive in, which drives employees to perform at their best and be rewarded for it.\u201d<\/p>\u2014Jonathan Warrey, Vice President of Managed Services, Marco<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Khanh Pham is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Khanh Pham
<\/strong>Director,
Sales Operations
and Implementation<\/em>
Toshiba America
Business Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

Since arriving at Toshiba in 1998, Pham has proven to be an adroit architect of program development, and he\u2019s filled several functions from major accounts to marketing and now sales operations. He demonstrated a strategic grasp of pricing dynamics as a member of the major accounts pricing team, and his work on the implementation team ensured the seamless delivery of end-user solutions. He was equally essential in shaping the MPS PageSmart Operations team, streamlining operational processes to offer dealers a comprehensive managed print solution. In establishing the Consortium team, Pham played a pivotal role in developing one of Toshiba\u2019s most successful initiatives. A graduate of the University of California, Riverside, he refines strategies that translate into success for the sales operations team.<\/p>\n\n\n\n

\u201cWhile Khanh remains the quintessential numbers guy, he\u2019s grown into so much more as an invaluable part of the Toshiba management team. Our customers frequently say that Toshiba is the easiest company in the industry to do business with, and Khanh\u2019s deep understanding of Toshiba systems, processes and initiatives are instrumental in making that happen.\u201d<\/p>\u2014Bill Melo, Vice President of Product Marketing and Strategic Business Development, Toshiba America Business Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Evelyn Pichardo is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Evelyn Pichardo
<\/strong>Director,
Partner Experience<\/em>
Brother International<\/figcaption><\/figure><\/div>\n\n\n\n

One might say that Pichardo puts the \u201cInternational\u201d in Brother International. A 20-year industry veteran, her career in channel development and communications covers more than 20 countries in Latin America and the Caribbean. In her current role, Pichardo drives creative, forward-thinking, analytical marketing strategies. She holds a bachelor\u2019s degree in business administration from Pontificia Universidad Cat\u00f3lica Madre y Maestra and has garnered certifications in public speaking, marketing and project management from the University of Miami and Florida International University. Pichardo supplemented her personal growth by completing Brother\u2019s Leadership Certificate Program for managers. Prior to joining Brother, she held marketing positions with Hillrom, Newell Brands and Samsung.<\/p>\n\n\n\n

\u201cKnown for her ability to navigate diverse markets and build strong relationships with partners, Evelyn is a true visionary in the realm of marketing. Her knack for cultivating strong partnerships sets her apart. She doesn\u2019t just drive initiatives; she optimizes partner experiences with passion and purpose to deliver business success. Evelyn\u2019s dedication to excellence is inspiring, and her innovative spirit keeps us all motivated. Working alongside her isn\u2019t just productive, it\u2019s genuinely enjoyable. She\u2019s a valuable asset in any collaborative endeavor, consistently exceeding expectations and delivering outstanding results.\u201d<\/p>\u2014Caty Di Maggio, Vice President, Commercial Sales, Brother International<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Brent Portera is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Brent Portera
<\/strong>Vice President
of Technology Services<\/em>
GoodSuite<\/figcaption><\/figure><\/div>\n\n\n\n

When GoodSuite embarked on its own managed IT offering, the California dealer needed a point person\u2014a position tailor-fit for Portera. He\u2019s exceeded expectations in six short years and has set a sustainable pace for annual double-digit growth. Portera\u2019s expertise is equaled by his energy, drive and desire to learn what it takes to elevate GoodSuite\u2019s offering. Portera embraces delivering a boutique-level of service in the IT space. His leadership and teaching chops are buoyed by nearly 20 years of coaching multiple youth sports. The Arizona State University product\u2019s background includes a five-year stint as sales director for Systat Software. Before joining GoodSuite, he held several roles including vice president of managed print services for On-Site LaserMedic.<\/p>\n\n\n\n

\u201cBrent has the curiosity gene that drives him to learn everything he can about how to run a successful MSP division, from the sales side to the service delivery side. His customers love him and he regularly receives hugs (he\u2019s not really the hugging type) from his clients because they feel like he is part of their family. He builds trust by truly understanding them and what makes their business run well. And then, whether he likes it or not, they hug him.\u201d<\/p>\u2014Dan Strull, Founder and CEO, GoodSuite<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Amy Ranttila is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Amy Ranttila
<\/strong>Senior Region
Sales Manager<\/em>
Brother International<\/figcaption><\/figure><\/div>\n\n\n\n

Innovation, resilience and an unwavering pursuit of excellence are just a few of the calling cards that comprise Ranttila\u2019s value proposition. She\u2019s logged more than 20 years professionally, including stints with a trio of manufacturers (Brother, Ricoh and Lexmark). Over the past seven years, Ranttila\u2019s fostered strong growth within the Mid-Atlantic and Southeast territories for Brother. Her approach exceeds a conventional line of sales attack; providing the compelling why-to rationale behind doing business with Brother has led to numerous enduring partnerships. A graduate of Kent State University, Ranttila debuted in the industry with Ricoh in 1999, and for nearly 13 years she supported the company\u2019s largest independent dealers. In addition to being a territory sales manager for Lexmark, she spent four-plus years with ComDoc, specializing in the sale of Xerox production equipment.<\/p>\n\n\n\n

\u201cAmy has been a model for how a manufacturer representative can and should work with their dealers. Through the pandemic, when special needs would arise, she was able to make sure Brother consistently performed above the standard. Brother is truly by your side because of the hard work, attitude and care of people such as Amy. I\u2019ve been fortunate to be part of this industry for quite some time, and I\u2019ve met some of the very best. I\u2019m proud to say I\u2019ve met another one in Amy Ranttila.\u201d<\/p>\u2014Tim Renegar, President, Kelly Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Christina Robbins is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Christina Robbins
<\/strong>Vice President
of Communication
Strategy and Marketing<\/em>
Digitech Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Robbins\u2019 influence transcends the 20 years she\u2019s plied her marketing and communications magic with Digitech Systems. A thought leader who\u2019s a sought-after speaker and media contributor, her insights consistently inspire audiences and help organizations evolve and thrive. Blending the ability to communicate complex ideas effectively with deft expertise, her thought leadership has been captured in a number of document technology publications. A champion of inclusivity and collaboration, Robbins demonstrates a commitment to empowering industry professionals. Her ability to teach and guide along with her willingness to be outspoken and lead with innovative thinking set her apart as a true leader in the tech industry. Robbins has a BA from Brigham Young University and a masters in organizational leadership from Colorado State University. She previously served in marketing\/product management roles for T-NETIX and Ecovate.<\/p>\n\n\n\n

\u201cChristina is a genuine leader in every sense of the word. Her intelligence, thought leadership and panoramic perspective have led to her well-deserved reputation as a respected figure in our field. But what sets Christina apart the most is her character, a passion for people and a willingness to stand firm in leading with innovation and values. As a long-time friend and colleague, I\u2019ve witnessed firsthand Christina\u2019s exceptional leadership skills and ability to bring out the best in our team, our partners and the industry. Her caring nature and commitment to others make her a valued team member and an admired leader in every community she engages. I\u2019m honored to work alongside and support her as she helps shepherd our team and the industry to the heights of health and success.\u201d<\/p>\u2014HK Bain, President and CEO, Digitech Systems<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Ron Robey is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Ron Robey
<\/strong>Vice President
of Service and Operations<\/em>
Offix<\/figcaption><\/figure><\/div>\n\n\n\n

What better person is there to lead a technical service unit than someone with 35 years of experience in the office equipment industry? Robey\u2019s value proposition is a leadership-by-example philosophy; he\u2019ll jump into the fray and help with tasks he delegates, which is key to fostering a culture of dedication among his staff of 14 techs. His desire to remain in stride with changes in hardware and software offerings shapes Offix\u2019s technical training program. Robey\u2019s thirst for innovation, leadership acumen and unwavering dedication make him the indispensable catalyst for success in the dealer space and reinforces Offix\u2019s commitment to excellence.<\/p>\n\n\n\n

\u201cThe visionary leadership of Ron has transformed Offix\u2019s service and operational efficiency beyond anything we\u2019ve experienced. He\u2019s achieved excellence in driving innovation, fostering teamwork and increasing customer satisfaction with new benchmarks in our industry. Ron\u2019s strategic insight and dedication to excellence have not only taken our service standards to the next level but have also been a vital contributor to the development and growth of success within this company. His ability to handle tough challenges very gracefully and determinedly is inspiring. Ron isn\u2019t just a leader, he\u2019s a catalyst for positive change, indelibly impacting Offix and the future.\u201d<\/p>\u2014Rossi Long, Marketing, Offix<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Shaya Rogers is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Shaya Rogers
<\/strong>Senior AR\/AP Supervisor<\/em>
Image 2000<\/figcaption><\/figure><\/div>\n\n\n\n

Temporary positions can often be a springboard to permanent roles within a company, and Rogers is a prime example of a success story. With more than 10 years of accounts receivable\/accounts payable (AR\/AP) experience under her belt at the time, Rogers accepted a temporary AR collections assignment with Image 2000. CEO Joe Blatchford was so impressed with her work that after four days she was hired as a full-time employee. The ability to excel in collecting receivables and maintaining excellent ratios is critical to the financial health and stability of any company, and Rogers has been a bona fide star in that regard. In just six and a half years, she\u2019s been promoted twice\u2014to AR supervisor, then to senior AR\/AP supervisor. Image 2000 is gratified to have 100% confidence in Rogers\u2019 ability to execute her responsibilities, as evidenced by the pride she takes in her work.<\/p>\n\n\n\n

\u201cRecently, we implemented some changes within our accounting department. During the hiring process, Shaya expressed her interest in managing both accounts receivable and accounts payable functions. Initially, I had reservations, but I\u2019m delighted to report that Shaya has not only exceeded expectations in handling accounts receivable but has also demonstrated exceptional proficiency in managing accounts payable. It\u2019s rare to find someone who can excel in both areas, and Shaya\u2019s ability to do so is truly commendable. Her dedication and competence are invaluable assets to our company.\u201d<\/p>\u2014Joe Blatchford, CEO, Image 2000<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Naeran Rubio is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Naeran Rubio
<\/strong>Associate Director
of Content
and Communications<\/em>
Sharp Imaging
and Information
Company of America<\/figcaption><\/figure><\/div>\n\n\n\n

One of the critical behind-the-scenes players for Sharp, Rubio has taken on progressive responsibilities for multiple marketing, communications, advertising and content initiatives. She has oversight for building corporate and brand equity as a leader of Sharp\u2019s public relations, social media and channel communications efforts, which include the creation and management of channel-specific marketing materials and content. Rubio has enabled Sharp to develop a full slate of valuable content resources including case studies, infographics, blogs, white papers and social content. A 20-year marketing communications veteran, the Manhattan College graduate previously served as corporate communications manager for Konica Minolta. Rubio also had corporate marketing communications stints with Leonardo DRS and DHS Technologies. Aside from her journalism degree and multiple marketing and writing certificates, she recently completed certification for a mini-MBA from the American Management Association.<\/p>\n\n\n\n

\u201cNaeran has always impressed me with how deftly she manages her vast array of marketing responsibilities, from digital content creation and marketing to social media content and advertising to media and dealer communications. I\u2019ve worked with Naeran for 11 years\u2014she\u2019s a problem solver and a standout professional whom I admire and value as a peer, as do all my colleagues at The Cannata Report. Simply stated, when Naeran is involved, things get done.\u201d<\/p>\u2014CJ Cannata, President and CEO, The Cannata Report<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Pete Salmon is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Pete Salmon
<\/strong>Vice President,
Western Region Sales<\/em>
Sharp Imaging
and Information
Company of America<\/figcaption><\/figure><\/div>\n\n\n\n

This St. John\u2019s University business degree holder may be something of an international globetrotter, having visited more than 50 countries. But professionally he\u2019s found a niche as the vice president of western region sales and service operations for Sharp. Salmon\u2019s 13-year career with the OEM started in New York as a regional sales manager for the fax division before a promotion sent him to the West Coast. Relationship building is a forte of Salmon\u2019s, having solidified his status as a trusted advisor to imaging dealers and team members alike. Integrity is a foundation of his approach; he regards clients as family and constantly strives to enable them to thrive and do business more effectively.<\/p>\n\n\n\n

\u201cPete is an amazing friend with an incredible wealth of knowledge about the industry. He offers sage and sound business advice, whether it\u2019s about managing my business, a personnel decision or his financial perspective. He\u2019s also the first person I call if I want someone fun at an event. He\u2019s respected by everyone and deservingly so.\u201d<\/p>\u2014Dan Strull, Founder and CEO, GoodSuite<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Peter Salzano is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Peter Salzano
<\/strong>President<\/em>
Network Digital
Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

As he approaches 29 years at the helm of Network Digital Office Solutions and more than 40 years overall in the office technology sector, Salzano continues to embrace a forward-looking approach to business. This includes a dedication to sustainability through eco-friendly products and environmentally conscious practices. His career kicked off with a 12-year run as a sales rep for Pitney Bowes. As founder of Network Digital Office Solutions, Salzano demonstrates a passion for blending cost-effective solutions with cutting-edge technology. He\u2019s also a devout philanthropist supporting non-profit organizations and private institutions. Salzano graduated with a BS in marketing and accounting from Seton Hall University, where he was captain of the Pirates\u2019 baseball team and earned Academic All-America honors.<\/p>\n\n\n\n

\u201cPeter embodies unparalleled expertise and dedication in the office technology industry. His visionary leadership at Network Digital Office Systems has consistently surpassed expectations, delivering tailored solutions that drive efficiency and success for businesses. Peter\u2019s unwavering commitment to customer satisfaction and sustainability sets him apart as a true industry leader. Working with Peter has been an absolute pleasure; his passion for innovation and genuine care for clients shines through in every interaction. Without a doubt, he\u2019s a Difference Maker, and I wholeheartedly recommend him as a trusted partner for any organization seeking top-notch office technology solutions.\u201d<\/p>\u2014Matthew Salzano, Vice President, Network Digital Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why John-Austin Shepard is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
John-Austin Shepard
<\/strong>Senior Vice President
of Sales<\/em>
Nauticon Office Solutions<\/figcaption><\/figure><\/div>\n\n\n\n

While Shepard always thought he would one day be a successful closer, the office technology league wasn\u2019t quite what he expected. An All-American baseball pitcher from Tusculum College who once fanned future Yankees great Aaron Judge twice in a Cape Cod League game, making the jump from ninth-inning specialist to copier salesperson was a smoother transition than he could\u2019ve imagined. Two-year stints with TML and Centric Business Systems set the stage for his ascendancy at Nauticon Office Solutions. In less than four years, Shepard\u2019s prowess in closing business deals spurred his promotion to senior vice president of sales, making him one of the youngest in the industry to hold that position. In addition to leading Nauticon\u2019s sales teams, he\u2019s implemented a value-add sales process and fostered an engaging team culture.<\/p>\n\n\n\n

\u201cJohn commands a presence with everyone who comes in contact with him. His lead-by-example approach with his team garners respect and admiration across the board. His no-nonsense process and value-based sales approach earns him instant credibility with existing customers and prospects alike. Above all, John\u2019s approachability, humility and adaptability make him exceptionally effective in his role and are the keys to him being a real Difference Maker.\u201d<\/p>\u2014Carter Hertzberg, President, Nauticon Office Solutions<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Stephen Sheridan is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Stephen Sheridan
<\/strong>Service Director<\/em>
Pulse Technology<\/figcaption><\/figure><\/div>\n\n\n\n

This year\u2019s Difference Maker cast includes a number of longtime service techs and managers, but Sheridan may be the most senior of the bunch. Known as \u201cPorky\u201d by his friends and co-workers, his term with Pulse Technology dates back to 1980; in fact, he was rebuilding fuser rollers and working on equipment setups while still in high school. One doesn\u2019t survive for 43 years without becoming a master of their craft, and Sheridan is no exception. He oversees the service functions of the company in its three state markets, with responsibility for reviewing and evaluating the purchase and loss status of service departments, maintenance contract pricing and contract renewals. Sheridan advanced to conducting service calls, then team leader and service manager before taking on his current position as service director. On a daily basis, he oversees all of Pulse\u2019s service technicians, dispatch and warehouse people. A tech at heart, it\u2019s not unusual to see Sheridan jump on dispatch calls and meet with technicians and clients.<\/p>\n\n\n\n

\u201cSteve does what needs to be done to see that all the components fit together in a timely and smooth way. He oversees some very important functions here at Pulse Technology. He\u2019s the definition of Difference Maker, going above and beyond every single time. He has been an integral part of our company\u2019s growth over the last 40 years.\u201d<\/p>\u2014Vince Miceli, Vice President of Technology, Pulse Technology<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Andrew Shuger is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Andrew Shuger
<\/strong>Controller<\/em>
ECMSI<\/figcaption><\/figure><\/div>\n\n\n\n

A key figure in business planning initiatives for more than 20 years, Shuger arrived at ECMSI in 2021. A valued member of the company\u2019s executive leadership team, he contributes to the overall planning, execution and success of ECMSI\u2019s growth plan, with a focus on forecasting financial objectives. The holder of a bachelor\u2019s degree in mathematics from Youngstown State University, with minors in economics and business administration, Shuger spent more than 14 years with Giant Eagle. He\u2019s also a middle school basketball coach and high school softball coach, and enjoys working with young team members to help spur their professional development.<\/p>\n\n\n\n

\u201cAndrew has a leadership quality that\u2019s exhibited with understanding and kindness. As a part of our leadership team, he fully encompasses our core value of modesty, first seeking to understand rather than be understood. With this esteemed quality, Andrew is known for being exceedingly helpful to our partners and team alike. My personal experience in working with Andrew has paved a path for me to continue to be a more well-rounded and understanding professional. There\u2019s never a time when I would not consider him a pillar to our company and my own growth.\u201d<\/p>\u2014Lauren Butka, Marketing Director, ECMSI<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Cory Spice is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Cory Spice
<\/strong>President<\/em>
Wisconsin Document
Imaging<\/figcaption><\/figure><\/div>\n\n\n\n

Spice epitomizes everything Wisconsin, from his Harley Davidson to an unending love of the Green Bay Packers. But his journey to becoming president and co-owner of Wisconsin Document Imaging was an unlikely one. A CPA and Carroll University product, Spice\u2019s first decade of his career was spent in public accounting, primarily serving as an auditor and consultant for health care and not-for-profit customers. He then became a CFO and president of a regional senior living firm for a 10-year stretch. The opportunity to enter the dealer space came when his friend Brian Titulaer (one of WDI\u2019s owners) approached him about buying out two of the company\u2019s retiring partners. The timing was less than impeccable\u2014COVID struck three months after Spice signed off on the deal. Still, the company has enjoyed solid growth since his arrival. He\u2019s a member of the Xerox Dealer Council and sits on the board of a local bank and several not-for-profit organizations.<\/p>\n\n\n\n

\u201cCory is a leader with his eye on the future for Wisconsin Document Imaging. He has great vision for where to take the company in the near and distant future. He\u2019s constantly reading up on industry trends and statistics to keep us the elite dealer we are. One of his greatest business mindsets is the idea to let other companies shoot bullets while we sit back and wait for the time to fire cannonballs. In other words, let others try things out to see if they work or fail or need tweaking. Then we jump onto that idea with little to no growing pains.\u201d<\/p>\u2014Tom Scully, Service Manager, Wisconsin Document Imaging<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Ken Staubitz is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Ken Staubitz
<\/strong>COO<\/em>
Modern Office Methods<\/figcaption><\/figure><\/div>\n\n\n\n

It\u2019s safe to say Staubitz\u2019s professional career has come full circle. The Bowling Green State University alum has lived two professional careers with Modern Office Methods (MOM), starting with a 13-year journey that saw him become director of service with responsibility for the organization\u2019s entire field operation. Staubitz then delved into the world of consultation, assisting dealers and manufacturers alike. Next he joined BEI Services\/NEXERA, working with dealers to help them improve the profitability and efficiency of their service operations. The 2015 campaign represented a homecoming for Staubitz, who rejoined MOM as vice president of service and aftermarket support. His penchant for developing, fostering and collaborating with high-performance teams, along with his efforts in growing the Optimized IT division, led to his COO ascension in 2022.<\/p>\n\n\n\n

\u201cKen is a people-centric leader whose vision led to the dramatic growth and expansion of Modern Office Methods in 2023. His open communication style has created a unified team effort at MOM where everyone is focused on a common goal\u2014something that\u2019s not always common in this industry.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Colebee Sumner is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Colebee Sumner
<\/strong>Operations Analyst
<\/em>Centriworks<\/figcaption><\/figure><\/div>\n\n\n\n

Sumner melds the best of both worlds, combining family-owned business values with a forward-looking approach that offers a respectful nod to 21st-century communication styles. She\u2019s a third-generation employee at Centriworks, having joined the admin team while still in college. The pandemic enabled her to pursue an MBA while working full-time in the sales and marketing department. Currently an operations analyst, Sumner is responsible for making data-driven decisions that account for industry trends, blended with modern marketing strategies. She\u2019s the unofficial \u201cface\u201d of Centriworks online, crafting educational videos that speak to client needs. Sumner relishes the opportunity to develop and improve processes; collaborating with IT operations, she devised and implemented a new IT workflow. That was also a doorway into lead generation and marketing, and a starring role on the dealer\u2019s content creation team. A graduate of the University of Tennessee Knoxville\u2019s Haslam College of Business, she earned her MBA from Lincoln Memorial University.<\/p>\n\n\n\n

\u201cColebee is an inspirational leader who loves to share her industry insights and experience with others. She\u2019s always the first one to look for a new and unique solution to any problem she faces. Her positive attitude and drive to help others are contagious.\u201d<\/p>\u2014Safina Husein, Senior Account Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why David Sweetnam is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
David Sweetnam
<\/strong>Director of Lab Services
for EMEA and Asia<\/em>
Keypoint Intelligence<\/figcaption><\/figure><\/div>\n\n\n\n

Sweetnam\u2019s selection provides Difference Makers with a decidedly international flavor. A native of Cardiff, Wales, he moved to England, where he attained a chemistry degree from Reading University. In a professional career that spans 34 years, Sweetnam has established lab testing operations in the U.K. and U.S. For the past 17 years, he\u2019s enabled Keypoint Intelligence to update and enhance its DTF\/DTG office testing program, established the company\u2019s brand in new industries (graphic arts signage, production cut-sheet and digital textile decoration) and coordinated multiple European testing advisory industry meetings. In 2016, he had oversight of the company\u2019s move to a facility with a 400% larger footprint, allowing for the massive growth in demand for EU test services. In the process, he\u2019s earned a stellar reputation in Europe and Asia. A careful listener, Sweetnam taps his vast industry knowledge to address customer pain points and yield opportunities to help improve products and assist OEMs with a go-to-market approach.<\/p>\n\n\n\n

\u201cDavid and I have worked together for the last 17 years. I\u2019ve learned a great deal from working with him. David has a wealth of imaging industry knowledge combined with exceptional analytical skills that he\u2019s able to tap into to support our client base and help Keypoint expand its business model to keep up with the needs of this rapidly evolving industry. I truly enjoy collaborating with David. He\u2019s great fun to work with and a brilliant teammate.\u201d<\/p>\u2014Pete Emory, Director of Research and Lab Services U.S. and Asia, Keypoint Intelligence<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Dean Swenson is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Dean Swenson
<\/strong>President<\/em>
The Swenson Group<\/figcaption><\/figure><\/div>\n\n\n\n

Swenson has never been afraid to make bold strokes when it comes to maximizing the success of his California dealership, The Swenson Group (TSG). He did exactly that 20 years ago, switching from operating as a Xerox agency to an independent, single-line dealership. Swenson abides by the \u201cpeople, passion, purpose\u201d motto in guiding his company\u2019s growth. He\u2019s involved in all aspects of the company that impact customers, from sales and customer service to staff selection, development and marketing communications. His willingness to share information and best practices is exemplified by his work on the Select Dealer Group peer association (where he was a former president) and the Konica Minolta Dealer Advisory Council (as current president), in addition to being a board member of GreatAmerica Financial Services. From an internal standpoint, Swenson crafts the vision for TSG by assembling a team of quality and motivated individuals who share the same core values.<\/p>\n\n\n\n

\u201cDean is a superb, big-picture thinker with a proven track record of success. He\u2019s a selfless leader within The Swenson Group and the industry as a member of the SDG and Konica Minolta Dealer Council.<\/p>\u2014Safina Husein, Senior Account Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Jeff Swenson is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jeff Swenson
<\/strong>Principal,
Vice President
of Client Experience<\/em>
The Swenson Group<\/figcaption><\/figure><\/div>\n\n\n\n

Half of the one-two Swenson brother brain trust behind The Swenson Group (TSG), Jeff has helped transform the dealership into one of the leading service organizations in the industry. TSG has earned Konica Minolta\u2019s ProTech designation for 16 consecutive years, and Swenson\u2019s team posted one of the highest Net Promoter Scores in the country, culminating with a perfect 100 for all of 2021. Swenson has amassed 37 years of experience in the business community, the first seven of which were spent in an operations capacity with Mobil Oil. The UCLA graduate then joined his brother, Dean, in guiding TSG, first as a Xerox agency, then as an independent dealer 10 years later. His focus has expanded to include IT, corporate administration, and service and operations. Currently, he\u2019s the president of Konica Minolta\u2019s Dealer Service Advisory Council.<\/p>\n\n\n\n

\u201cJeff is the mastermind that leads a very talented team of customer service technicians who continue to be ranked among the industry\u2019s highest regarded service providers.\u201d<\/p>\u2014Safina Husein, Senior Account Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Melissa Theriault is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Melissa Theriault
<\/strong>Client Success Manager<\/em>
IN2communications<\/figcaption><\/figure><\/div>\n\n\n\n

One of the most accurate titles on this year\u2019s list is that held by Theriault. Client success manager is the alpha and the omega of her value proposition\u2014in 2023 alone, she hosted more than 50 client webinars, driving hundreds of sales leads for imaging dealers and MSPs. Theriault is tasked with enabling organizations and their executives to tell their stories in an educational forum. Her career dates back to 1992, when she was a sales coordinator for a Sharp dealership that was later acquired by IKON Office Solutions. In 2003, Theriault joined IN2communications, and today she specializes in inbound marketing services, lead generation and client relations, with an emphasis on the aforementioned leveraging of webinars to generate an impressive number of leads for IN2\u2019s clients. She holds a BA in political science and government from Western University.<\/p>\n\n\n\n

\u201cMelissa represents everything a team player is all about. Her positive attitude and willingness to go above and beyond for IN2 clients is second to none. In 2023, Melissa hosted countless educational webinars for many of the nation\u2019s top dealers and generated hundreds of sales leads and rave reviews.\u201d<\/p>\u2014Rick Lambert, President and CEO, IN2communications<\/cite><\/blockquote>\n\n\n\n

\u201cMelissa has hosted multiple webinars for us, and we consistently get rave reviews from our customers and the internal folks that she interviews. Her positive attitude and ability to navigate key messages throughout our marketing mix makes her a real Difference Maker.\u201d<\/p>\u2014 Alicia Truesdale, Director of Marketing, Impression Solutions<\/cite><\/blockquote>\n\n\n\n

Thank You<\/strong>
This special issue would not have been possible without the input of the many individuals who took the time to respond to our requests for nominations and comments about this year’s Difference Makers. We would like to thank everyone who participated.<\/p>\n\n\n\n

Why Jayne Tuma is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Jayne Tuma
<\/strong>Director,
Partner Business
Development,
North American Channels<\/em>
Xerox<\/figcaption><\/figure><\/div>\n\n\n\n

In a remarkable career that spans 35 years with Xerox, Tuma has served in various sales, channels and marketing capacities. She\u2019s currently responsible for partner enablement programs such as sales support tools creation, partner recruiting, the digital marketing platform, product training, industry analyst relationships and events participation. Tuma has enabled revenue growth through the creation\/execution of sales offerings, multiple programs and business process improvements. A San Diego State University graduate with a BA in applied arts and sciences, her efforts include launching and managing a digital marketing automation center for channel partners. This curated content enables partners to send co-branded digital marketing assets\u2014full campaigns, emails, social media posts and newsletters. Tuma also curated a customizable product and solutions catalog and microsites for partners\u2019 web syndication, which creates lead generation and revenue for partners and ROI for the channel.<\/p>\n\n\n\n

\u201cJayne has great passion for the partners, and you can tell they love her back. I\u2019ve personally witnessed her dedication, enthusiasm, energy and rigor over the years to nurture great relationships with key individuals in the industry. Jayne\u2019s smile is contagious, and she\u2019s always willing to help and do the right thing for lasting, precious partnerships for Xerox.\u201d<\/p>\u2014Marc-Andre Sabourin, Vice President, Business Development, North American Channels<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Adam Weiss is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Adam Weiss
<\/strong>General Manager<\/em>
Atlantic Tomorrow\u2019s Office<\/figcaption><\/figure><\/div>\n\n\n\n

Weiss represents the next-generation leadership at Atlantic Tomorrow\u2019s Office, which boasts one of the strongest family-run organizations in an industry replete with bloodlines. Led by his father Larry and brother Jason (not to mention mother, Linda), the dealer is arguably the biggest player in the New York City market. Much of its success can be traced to Weiss and his ability to attract and retain highly talented sales and service personnel, which has helped create an enviable corporate culture. His \u201cholistic technology\u201d strategy helped spark tremendous growth for Atlantic Tomorrow\u2019s Office in 2023. An active member of the Copier Dealers Association and a graduate of the University of Miami\u2019s Herbert School of Business, this 17-year industry veteran can be seen speaking on dealer panels at manufacturer events.<\/p>\n\n\n\n

\u201cAdam is a dynamic and inspirational leader who checks all the boxes. He leads by example and is tremendously gifted at attracting and retaining top talent who, in turn, provide Atlantic customers with an outstanding technology experience.\u201d<\/p>\u2014Rick Lambert, President and CEO, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Angela Neu Wichmann is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Angela Neu Wichmann
<\/strong>President<\/em>
Millennium Business Systems<\/figcaption><\/figure><\/div>\n\n\n\n

Leadership skills are often cultivated at an early age and then honed and refined upon entering the business arena. For Wichmann, her ability to drive, lead and motivate others can be traced at least back to her collegiate experience as a two-sport (basketball and softball) athlete for Kalamazoo College, where she also served a two-year stint as captain for the Hornets\u2019 basketball team. Balancing sports and academics requires a high degree of discipline, and her focus and determination have crossed into her role as president of family-owned Millennium Business Systems. Wichmann constantly devises ways the dealership can leverage technology to enhance the customer experience, with one manifestation being the launch of Millennium IT. During her 19-year career, she\u2019s guided the company\u2019s upgrades to ERP and CRM software and physical security solutions in addition to the major IT undertaking. While Wichmann has served as sales manager and general manager in past years, she\u2019s also wielded her influence in marketing, HR and purchasing.<\/p>\n\n\n\n

\u201cAngela is a generational leader who has transformed Millennium Business Systems from a copier dealer into a true technology services provider. In 2023, she spearheaded the launch of a new corporate website and multiple new IT service offerings to expand the organization\u2019s value proposition and provide a one-stop shop for Millennium customers.\u201d<\/p>\u2014Melissa Theriault, Client Success Manager, IN2communications<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Joshua Wickstrom is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Joshua Wickstrom
<\/strong>Owner<\/em>
Sharp Business Innovations<\/figcaption><\/figure><\/div>\n\n\n\n

Ever since he worked for Business Express\u2014a Boulder, Colorado print shop\u2014during his high school days, Wickstrom felt a sense of belonging in the industry. Twenty years later, as the owner of Sharp Business Innovations, he seeks to revolutionize the way office technology is sold and maintained in Colorado and beyond. While he\u2019d set his sights on becoming a professional football player, Wickstrom couldn\u2019t ignore the toner coursing through his veins. The Naropa University product\u2019s leadership philosophy focuses on collaboration, communication and empowerment. In 2021, Wickstrom acquired Great Copier Service of Fort Morgan, Colorado, and continues to forge a growth path alongside co-owner Rich Lampshire.<\/p>\n\n\n\n

\u201cJoshua is very adept at creating solutions in the realm of office technology and goes above and beyond in offering those solutions to a wide variety of clients.\u201d<\/p>\u2014Corey Abels, Senior Field Engineer, Sharp Business Innovations<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Elliot Williams is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Elliot Williams
<\/strong>Director of Product
Marketing,
Business Imaging<\/em>
Epson America<\/figcaption><\/figure><\/div>\n\n\n\n

If Shaquille O\u2019Neal is the center for Epson America, drawing the attention of opposing OEMs, perhaps Williams is the shooting guard, getting all the opportunities to promote the company\u2019s wares as the director of product marketing for Business Imaging. As such, he\u2019s championing Epson\u2019s growth into commercial markets for inkjet printers. A 2021 Difference Maker, he guides the product management team and overall business to ensure Epson provides value to partners who continue to expand its market presence. That year, he led the launch of the next-generation WorkForce Enterprise MFP portfolio. Before joining Epson in 2014, he held roles at HP and Memjet focused on product management, finance, sales and strategic marketing. Williams holds an MBA from the University of Michigan\u2013Stephen M. Ross School of Business, and a bachelor of science degree in manufacturing engineering from Kettering University.<\/p>\n\n\n\n

\u201cElliot has made significant contributions to the office industry, and I\u2019ve had the pleasure of working with him for many of those years. He joined Epson, bringing his legendary knowledge and experience in office inkjet technology, and quickly got to work launching its first commercial inkjet solution into the office and the BTA channel. As director of product marketing, Elliot has successfully led Epson\u2019s \u2018inkjet in the office\u2019 charge, bringing with it great success. Starting with just a single product, he brought the WorkForce MFPs to the BTA channel and to end-users, providing more sustainable and reliable MFP products while simultaneously helping dealers improve their profitability. The portfolio grew along the way and, with Elliot\u2019s leadership, Epson is taking mind share and market share by shaking up the industry. Even more than his technical knowledge and being marketing savvy, he deeply and genuinely cares about those around him\u2014be it an employee, a business partner or an end-user. For Elliot, it\u2019s more about the relationship than the transaction, and this has garnered him a reputation for honesty and integrity. People trust him\u2014he\u2019s the guy with whom you want to do business.\u201d<\/p>\u2014Mark Mathews. Vice President, Commercial Marketing, Epson America<\/cite><\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Why Frank Zupa is a difference maker:<\/strong><\/p>\n\n\n\n

\"\"
Frank Zupa
<\/strong>Senior Vice President,
Customer Operations<\/em>
Kyocera Document
Solutions America<\/figcaption><\/figure><\/div>\n\n\n\n

In less than five years, Zupa has made a tremendous impact at Kyocera. He\u2019s helped modernize the OEM\u2019s operations across supply chain, customer service, field services, sales support and business transformation. In addition, Zupa led Kyocera\u2019s operations during the pandemic and subsequent supply chain crisis. Under his leadership, Kyocera successfully launched a series of innovative operations and logistics programs aimed at making it easier to do business with the OEM. His strategic vision, operational prowess and commitment to excellence were the driving factors in Kyocera being named the Best Technical Service Provider by The Cannata Report. Zupa is an electrical engineer from Manhattan College (where he was a member of the lacrosse team) and is a Lean Six Sigma Master Black Belt. Prior to joining Kyocera, Zupa spent 21 years with communications giant Verizon, where he held several leadership roles across IT, network operations, business transformation, marketing and corporate strategy. He also served as an independent professional advisor, guiding financial institutions and Fortune 500 enterprises on the uses of 5G and other network technologies.<\/p>\n\n\n\n

\u201cI\u2019ve had the privilege of collaborating with Frank on several initiatives, and one unwavering trait in every endeavor is his commitment to leveraging facts and objective data. Frank consistently seeks out information to drive decisions that not only benefit Kyocera\u2019s customers and partners, but also contribute to the sustained growth of Kyocera as a forward-thinking company poised for future success. His dedication to informed decision making sets a standard of excellence, ensuring every strategic move is rooted in a deep understanding of the market, customer needs and the evolving landscape of our industry.\u201d<\/p>\u2014Jeff Wilson, Senior Director, Brand Communications and Research, Kyocera Document Solutions America<\/cite><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Is it a presidential election year already? The mere mention of it makes many Americans wince in frustration. What was once a source of national pride has degenerated into warring factions, mistrust in the election process and questions regarding the validity of results. And that doesn\u2019t even take into account the cavalcade of insult-laden political ads across all media. Yes, it seems the one day people now look forward to is the day after Election Day, when we can bid a relieved adieu to the mass of unpleasantness. But the power of the vote is alive and well when it comes to ENX Magazine\u2019s Difference Makers recognition program. Over the past few months, we asked you, our readers, to nominate those individuals who truly embody working for the good of the order, placing the needs of their employer, its customers and business partners above their own. After all, at the core of a Difference Maker are the qualities we seek in our elected officials. We believe this year\u2019s list is a testament to the servant mindset. It\u2019s about advancing causes, supporting your platform and appreciating there is no job too great, or insignificant, or outside of one\u2019s stipulated duties. The Difference Maker gets things done, regardless of the degree of difficulty, because they\u2019re predisposed to critical thinking and problem solving. If it needs to get done, a direct report can count on this individual to see the project through to a successful outcome. This year\u2019s list is particularly gratifying in that it salutes many of the individuals who toil behind the scenes. While their names may draw a blank, their uniforms and allegiances will be familiar to you. Rest assured, they\u2019re indispensable figures in the success of these organizations, even though they may occupy a cubicle rather than a corner office. Like the individuals who serve at polling stations, their efforts make the process possible. While there are many presidents and CEOs on this year\u2019s roster of 67 Difference Makers, we urge you to take a moment to learn about the so-called underlings\u2014the executive assistants, corporate communications professionals and the folks in accounting\/payroll. They have among the most glowing of testimonials, simply because their direct reports fully appreciate the finite responsibilities executed, which go a long way toward coloring a client\/partner\u2019s perception of their company. This \u201celection day\u201d belongs to them, and we offer a hearty salute. The voters have spoken! Read on: Why AJ Baggott is a difference maker: Baggott\u2019s impact on the exponential growth enjoyed by RJ Young is indisputable. This is reflected in his swift ascension through the executive ranks\u2014from CFO and COO to president\u2014in a mere eight-year span. Championing a diversification initiative via The Modern Office platform, growth has soared by more than $77 million, and the company now boasts more than 30 locations and revenue eclipsing the $200 million mark. Baggott earned a bachelor\u2019s degree in accounting and finance from Lipscomb University and is a CPA. Before joining RJ Young, he held senior positions with Diversicare Healthcare Services and Deloitte. Baggott currently serves on the board of directors for Recovery Refuge and Make-A-Wish Middle Tennessee. He also sits on the advisory boards for Ricoh USA, Kyocera and Verkada. \u201cAJ is the epitome of a servant leader whose vision and focus has led RJ Young to new and exciting times as an organization. More importantly, AJ is a leader who people love to follow because he truly cares about the employees of his company in an authentic and sincere way. AJ\u2019s innovative approach to the industry is pushing the boundaries of what the imaging industry looks like today and into the future.\u201d \u2014Kamron Kunce, Vice President of Marketing, RJ Young Why Brian Balow is a difference maker: Blessed with extensive experience and a bottomless font of sales leadership acumen, Balow has spearheaded Ricoh\u2019s 40% growth in production since before the pandemic. Over 20-plus years, he\u2019s leveraged his background in dealer sales, Ricoh direct and now Ricoh dealer. He huddles with dealer clients to help them maximize their production sales, backed by an impactful field sales organization. Balow also provides strategy, sales tools and expertise to help his dealer clients gain a competitive advantage, and he\u2019s guided strategy and field sales to deliver significant growth and increased market share positioning across the cutsheet, graphic arts, wide-format, inkjet and professional services segments. Balow picked up a bachelor of applied science degree from the University of Wisconsin-Madison and later completed Harvard Business School\u2019s leadership development program. Prior to joining Ricoh, he was a national director of sales for IKON Office Solutions as well as a director of sales for PSINet\/BenNevis Inc. \u201cTransferring Brian from leading Ricoh direct production sales to developing and managing its dealer production program has been an absolute home run for our dealers. Brian has that rare quality of leveraging his experience, without letting past actions cloud his judgment and creativity, to build a winning formula to move the business forward. He\u2019s earned the respect of our most capable production dealers and also works with those just getting into production. While Ricoh production hardware and aftermarket sales growth have been astounding, production software and services have also grown significantly under his leadership.\u201d \u2014Jim Coriddi, Senior Vice President, U.S. Dealer Division, Ricoh USA Why Yvonne Blanco is a difference maker: Don\u2019t let titles fool you\u2014more often than not, one\u2019s realm of responsibility doesn\u2019t remotely match what it says on the business card. That\u2019s the case for Blanco, an administrator whose responsibilities extend well beyond finance, administration and operations. For more than 25 years, the Youngstown State graduate (major in education) has worn many hats since arriving in 1999. Blanco\u2019s exceptional organizational skills ensure deadlines are met, tasks are prioritized efficiently and interdepartmental communication flows seamlessly. Her background in education has produced a leadership and communication style built around nurturing, reflected in her dedication to the growth, education and success of ECMSI and its partners. \u201cYvonne\u2019s dedication and professionalism as an administrator at ECMSI has been instrumental in […]<\/p>\n","protected":false},"author":166,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3626],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/59958"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=59958"}],"version-history":[{"count":40,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/59958\/revisions"}],"predecessor-version":[{"id":61018,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/59958\/revisions\/61018"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=59958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=59958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=59958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}