{"id":47988,"date":"2021-12-02T14:05:48","date_gmt":"2021-12-02T22:05:48","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=47988"},"modified":"2021-12-02T14:05:50","modified_gmt":"2021-12-02T22:05:50","slug":"connectwise-announces-acquisition-of-smileback","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2021\/12\/connectwise-announces-acquisition-of-smileback\/","title":{"rendered":"ConnectWise Announces Acquisition of SmileBack"},"content":{"rendered":"\n

Tampa, FL (Dec. 1, 2021)<\/em> \u2013 ConnectWise, the world\u2019s leading software company dedicated to the success of IT solution providers, today announced it has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise\u2019s best-in-class IT solution provider software and services platform with the industry\u2019s premier customer feedback system designed specifically for MSPs from SmileBack.<\/p>\n\n\n\n

Designed exclusively to help MSPs gauge and improve customer experience, SmileBack\u2019s surveying and reporting tools make feedback abundant and actionable. SmileBack provides instant feedback, allowing businesses to save time, optimize service and improve the client experience. With this feedback, businesses can immediately see data, analyze the information and take meaningful action to improve customer satisfaction, net promoter score and retention.<\/p>\n\n\n\n

\u201cWith quantitative and qualitative customer insights, our IT solution provider partners can improve the efficiency of their operations, retain more customers, and go to market more effectively,\u201d said Chris Timms, EVP of growth, ConnectWise. \u201cThe immediate visibility into customers\u2019 perceptions is important for recognizing what businesses are doing right and where improvement is needed. The acquisition of SmileBack is a logical and natural evolution of our existing relationship, and we look forward to bringing SmileBack into the ConnectWise Asio™ Platform to help our partners achieve greater levels of success in their business.\u201d<\/p>\n\n\n\n

SmileBack\u2019s customer experience solution helps inform and optimize business operations. After every service transaction, SmileBack puts customers one click away from one of three emojis that will unlock a world of increased customer loyalty, boosted morale and higher retention.<\/p>\n\n\n\n

\u201cConnectWise is the clear leader in our market, and we are excited about expanding our collaboration,\u201d said Andrew Wallace, managing director, SmileBack. \u201cOur instant surveying, data analysis and reporting capabilities complement ConnectWise\u2019s already robust platform and will help our shared partners further improve their business operations and increase client retention through better understanding of their customer relationships.\u201d<\/p>\n\n\n\n

For nearly 40 years, ConnectWise has been committed to enabling and empowering partners to realize their vision of success.<\/p>\n\n\n\n

SmileBack, which already has deep integration with ConnectWise Manage, will continue to be available for purchase as a standalone product. In addition, ConnectWise intends to immediately expand and broaden the integration of SmileBack capabilities into the new ConnectWise Asio platform.<\/p>\n\n\n\n

###<\/p>\n\n\n\n

About ConnectWise<\/strong>
ConnectWise<\/a> is an IT software company that empowers Technology Solution Providers to achieve success in their As-a-Service business with intelligent software, expert services, an immersive IT community, and a vast ecosystem of integrations. The unmatched flexibility of the ConnectWise platform fuels profitable, long-term growth for our Partners. With an innovative, integrated, and security-centric platform, ConnectWise enables TSPs to drive business efficiency with business automation, IT documentation, and data management capabilities. And increase revenue using remote monitoring, security, and backup disaster recovery technologies. <\/p>\n","protected":false},"excerpt":{"rendered":"

Tampa, FL (Dec. 1, 2021) \u2013 ConnectWise, the world\u2019s leading software company dedicated to the success of IT solution providers, today announced it has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise\u2019s best-in-class IT solution provider software and services platform with the industry\u2019s premier customer feedback system designed specifically for MSPs from SmileBack. Designed exclusively to help MSPs gauge and improve customer experience, SmileBack\u2019s surveying and reporting tools make feedback abundant and actionable. SmileBack provides instant feedback, allowing businesses to save time, optimize service and improve the client experience. With this feedback, businesses can immediately see data, analyze the information and take meaningful action to improve customer satisfaction, net promoter score and retention. \u201cWith quantitative and qualitative customer insights, our IT solution provider partners can improve the efficiency of their operations, retain more customers, and go to market more effectively,\u201d said Chris Timms, EVP of growth, ConnectWise. \u201cThe immediate visibility into customers\u2019 perceptions is important for recognizing what businesses are doing right and where improvement is needed. The acquisition of SmileBack is a logical and natural evolution of our existing relationship, and we look forward to bringing SmileBack into the ConnectWise Asio™ Platform to help our partners achieve greater levels of success in their business.\u201d SmileBack\u2019s customer experience solution helps inform and optimize business operations. After every service transaction, SmileBack puts customers one click away from one of three emojis that will unlock a world of increased customer loyalty, boosted morale and higher retention. \u201cConnectWise is the clear leader in our market, and we are excited about expanding our collaboration,\u201d said Andrew Wallace, managing director, SmileBack. \u201cOur instant surveying, data analysis and reporting capabilities complement ConnectWise\u2019s already robust platform and will help our shared partners further improve their business operations and increase client retention through better understanding of their customer relationships.\u201d For nearly 40 years, ConnectWise has been committed to enabling and empowering partners to realize their vision of success. SmileBack, which already has deep integration with ConnectWise Manage, will continue to be available for purchase as a standalone product. In addition, ConnectWise intends to immediately expand and broaden the integration of SmileBack capabilities into the new ConnectWise Asio platform. ### About ConnectWiseConnectWise is an IT software company that empowers Technology Solution Providers to achieve success in their As-a-Service business with intelligent software, expert services, an immersive IT community, and a vast ecosystem of integrations. The unmatched flexibility of the ConnectWise platform fuels profitable, long-term growth for our Partners. With an innovative, integrated, and security-centric platform, ConnectWise enables TSPs to drive business efficiency with business automation, IT documentation, and data management capabilities. And increase revenue using remote monitoring, security, and backup disaster recovery technologies.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[1933,4082],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47988"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=47988"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47988\/revisions"}],"predecessor-version":[{"id":47989,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47988\/revisions\/47989"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=47988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=47988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=47988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}