{"id":47617,"date":"2021-11-26T03:49:08","date_gmt":"2021-11-26T11:49:08","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=47617"},"modified":"2021-12-02T14:15:00","modified_gmt":"2021-12-02T22:15:00","slug":"elite-dealers-10-million-to-20-million-6","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/elite-dealers\/2021\/11\/elite-dealers-10-million-to-20-million-6\/","title":{"rendered":"Elite Dealers: $10\u00a0million to $20\u00a0million"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"102\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Allied-Logo.jpg\" alt=\"\" class=\"wp-image-47618\"\/><\/figure>\n\n\n\n<p><strong>Allied Business Solutions<\/strong><br>Boise, ID<br><a href=\"http:\/\/allied.tech\">allied.tech<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2003<br><strong>President\/Owner<\/strong>: Tom Beeles<br><strong>Number of Employees<\/strong>: 69<br><strong>Primary Vendors<\/strong>: Kyocera, Xerox, Toshiba, Lexmark, Canon, Brother, HP<br><strong>Primary Solutions Offerings<\/strong>: M-Files, Kofax, EFI, Crexendo, Datto, PaperCut, Formax, Ancora, Microsoft<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, Xerox Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $13.1&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MNS (34%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Despite the downturn resulting from the pandemic, Allied Business Solutions enjoyed 18% revenue growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"359\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Leadership-2021-01.jpg\" alt=\"\" class=\"wp-image-47619\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Leadership-2021-01.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Leadership-2021-01-300x177.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Allied Business Solutions Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Service differentiators. Allied Business Solutions offers three unique value propositions from a service standpoint: phone calls answered by people, not machines; a 63-minute pre-call ETA; and next-day service call follow-ups.<\/li><li>Financing relief. The dealer instituted a COVID-19 lease upgrade relief program, enabling clients to defer payments during a four-month period. The program proved to be a model for national leasing companies.<\/li><li>Bronco busting. Allied Business Solutions forged a partnership with Boise State University to provide all service and equipment for a five-year term.<\/li><li>Roaring fun. In its first full staff gathering since the pandemic, Allied Business Solutions held a Roaring `20s party, with employees dressing up in impressive fashion.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"102\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Rev-AOT-Logo-RGB_HR.jpg\" alt=\"\" class=\"wp-image-47621\"\/><\/figure>\n\n\n\n<p><strong>Atlanta Office Technologies<\/strong><br>Norcross, GA<br>www.youraot.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2015<br><strong>President\/Owner<\/strong>: Bill Schmidt<br><strong>Number of Employees<\/strong>: 25<br><strong>Primary Vendors<\/strong>: Kyocera, Toshiba, KIP, Canon<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Square 9, Kyocera<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, U.S. Bank, LEAF, DLL, CIT<br><strong>Approximate Yearly Revenue<\/strong>:<br>$9-$12&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Net-new (34%), AV (34%), solutions (27%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Atlanta Office Technologies was able to grow its aftermarket business by approximately $2&nbsp;million.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"304\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/AOT-Pic.jpg\" alt=\"\" class=\"wp-image-47622\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/AOT-Pic.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/AOT-Pic-300x150.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Atlanta Office Technologies Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>The NKOTB. A newer dealer, Atlanta Office Technologies aggressively pursued the market and registered a record number of new clients at a time when many of its competitors were instituting cutbacks.<\/li><li>Impressive takedown. The dealer scored a win with a nationally-ranked recruiting firm, one that included more than 300 A3 devices. It supplanted three different providers and eliminated billing challenges that were creating incalculable waste in soft costs. Atlanta Office Technologies flipped the entire account using a streamlined national strategy.<\/li><li>Still rising. In 2019 and 2020, Atlanta Office Technologies earned a spot on the Inc. 5000 list of fastest-growing companies.<\/li><li>Community support. The dealer sponsors several non-profit banquets and golf events, as well as a tax credit program for Georgia private schools.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"78\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/ABS-Hi-Res-logo-10-18.jpg\" alt=\"\" class=\"wp-image-47623\"\/><\/figure>\n\n\n\n<p><strong>Automated Business Solutions<\/strong><br>Warwick, RI<br>www.absne.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1992<br><strong>President\/Owner<\/strong>: Mike Ardry<br><strong>Number of Employees<\/strong>: 75<br><strong>Primary Vendors<\/strong>: Canon, HP, Kyocera, Sharp, Lexmark, Formax, KIP, Zultys<br><strong>Primary Solutions Offerings<\/strong>: MAXXD, Dell, MINT<br><strong>Primary Leasing Partners<\/strong>: LEAF, U.S. Bank, Canon Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Software (75%), managed IT\/voice (15%), desktop printers\/MFDs (15%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: With fewer people in offices printing copies, Automated Business Solutions turned to other customer enticements including VoIP systems, IT services, envelope printers and work-from-home equipment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"306\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Building-and-employee.jpg\" alt=\"\" class=\"wp-image-47624\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Building-and-employee.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Building-and-employee-300x150.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The Automated Business Solutions team<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Automated Business Solutions Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Marketing strategy. The dealer bolstered its VoIP offerings with the introduction of Zultys phone systems and expanded its mailing portfolio by offering MINT products. The company also rolled out lease extension programs to address inventory challenges stemming from the pandemic.<\/li><li>Legal briefs. Automated Business Solutions supplanted a major manufacturer in securing an agreement with one of New England\u2019s largest law firms. A fleet of MFPs was placed, augmented with a follow-me print software solution.<\/li><li>Industry kudos. The dealer attained Premier Dealer status with both HP and Canon while also being named one of Rhode Island\u2019s Best Places to Work in 2020.<\/li><li>Corporate caring. Automated Business Solutions created scholarships that are provided to area college students. Mothers Against Drunk Driving and the National Multiple Sclerosis Society are among the organizations the dealer supports.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"300\" height=\"58\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/centriworks-aTc-LOGO-color.jpg\" alt=\"\" class=\"wp-image-47626\"\/><\/figure>\n\n\n\n<p><strong>Centriworks<\/strong><br>Knoxville, TN<br>www.centriworks.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1964<br><strong>President\/Owner<\/strong>: S.R. Sumner<br><strong>Number of Employees<\/strong>: 62<br><strong>Primary Vendors<\/strong>: Ricoh, HP, Kyocera<br><strong>Primary Solutions Offerings<\/strong>: Continuum, Collabrance, DocuWare, PaperCut, PrinterLogic, Ricoh, Intermedia, IRONSCALES, SentinelOne<br>Primary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $16-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MNS (50%), equipment (36%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Centriworks successfully planned and executed the installation of 300 A3 devices for a large government facility.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Trustmark-Plus_Security.jpg\" alt=\"\" class=\"wp-image-47627\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Trustmark-Plus_Security.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Trustmark-Plus_Security-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Centriworks earned the CompTIA IT Security Trustmark+, certifying the ability to prevent data breaches and IT security intrusions in client and internal networks and systems<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Centriworks Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Platform of choice. Centriworks focused on LinkedIn to drive its primary social media marketing strategy. Company- and individual-authored articles and videos are posted to position the company as a thought leader in business technology. The content is then populated through Twitter and Facebook.<\/li><li>Major undertaking. The government pact mentioned above, which also included a software package, required logistical mapping that catered to the security specifications of a nuclear weapons facility.<\/li><li>Creature comforts. Centriworks recently remodeled all its facilities (at a price tag that exceeded the original cost of the buildings), providing state-of-the-art working environments for employees.<\/li><li>Community support. All team members are encouraged to volunteer and support local organizations, including schools, churches and civic groups. The dealer itself also backs not-for-profit organizations with monetary donations.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"68\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/copypro.png\" alt=\"\" class=\"wp-image-47629\"\/><\/figure>\n\n\n\n<p><strong>CopyPro<\/strong><br>Greenville, NC<br><a href=\"http:\/\/copypro.net\">copypro.net<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1971<br><strong>President\/Owner<\/strong>: David Jones, Ed Murphrey (owners), Jason Jones (COO)<br><strong>Number of Employees<\/strong>: 94<br><strong>Primary Vendors<\/strong>: Savin, Konica Minolta, Kyocera<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, DocuWare<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, LEAF, Wells Fargo<br><strong>Approximate Yearly Revenue<\/strong>: $17&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: None<br><strong>Biggest Accomplishment of the Past Year<\/strong>: CopyPro leveraged time during the pandemic to train sales and service and to review and update processes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"287\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CopyPro-team.jpg\" alt=\"\" class=\"wp-image-47631\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CopyPro-team.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CopyPro-team-300x141.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>CopyPro team members<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider CopyPro Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>IT assistance. Among the dealer\u2019s training initiatives was instructing field techs on how to handle IT issues that can be resolved in short order, eliminating the need to bring a specialist into the mix. Customer service reps were also trained on triaging IT calls. This proved valuable in early 2021 when a Microsoft update caused PCs to crash.<\/li><li>Cutting edge. CopyPro was able to top all competitors for a pact that included 175 placements, due largely to its support of a new library initiative through PaperCut. The dealer also furnished a customized solution through the system\u2019s API.<\/li><li>Client guidance. Using CEO Juice, e-automate and its own in-house data collection, CopyPro launched a dynamic quarterly business review process to help clients gauge past performance and strategically plan their future. Data is reviewed through FMAudit to provide customers with real-time data for any printing devices on the network.<\/li><li>Giving spirit. The dealer donates used technician vans to non-profit charities, financially supports the Boys and Girls Club and builds houses in support of Habitat for Humanity.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"160\" height=\"182\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CPI-Logo.jpg\" alt=\"\" class=\"wp-image-47633\"\/><\/figure>\n\n\n\n<p><strong>CPI Technologies<\/strong><br>Springfield, MO<br>www.cpi-technology.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1963<br><strong>President\/Owner<\/strong>: Erik Crane (president\/CEO), Heidi Crane (COO)<br><strong>Number of Employees<\/strong>: 52<br><strong>Primary Vendors<\/strong>: Toshiba, Xerox, HP, Epson, Brother, RISO, KIP, Lenovo, Dell<br><strong>Primary Solutions Offerings<\/strong>: Crexendo, DocuWare, Continuum, Collabrance, SentinelOne, PaperCut, ECI Software, XMedius, AppRiver, OneScreen, MOBOTIX, ViewSonic<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed IT (231%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: CPI Technologies landed a number of VoIP system deals, interactive display agreements and managed IT deals that incorporated hardware, software and support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"574\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CPI-Photo.jpg\" alt=\"\" class=\"wp-image-47635\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CPI-Photo.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/CPI-Photo-300x282.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>CPI Technologies executives (from left) Rob Kassing, vice president of sales; Erik Crane, president and CEO; and Josh Glover, director of technology solutions<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider CPI Technologies Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Crystal clear. By offering VoIP phone systems, CPI Technologies was able to secure a number of net-new accounts and increase business with existing clients.<\/li><li>Contractual success. The dealer notched contracts to furnish Chromebooks for a pair of school districts, providing $250,000 in top-line revenue. Another deal saw CPI awarded a $150,000 phone system agreement for a growing firm in southwest Missouri.<\/li><li>Tech masters. CPI Technologies has earned the Toshiba ProMasters Service provider distinction for more than 10 consecutive years. The company was also recognized as a Gold Level partner with U.S. Bank.<\/li><li>One heart. Employees give back to the community through the company\u2019s CPI@One program, which enables them to dedicate their time and services to charities of choice. Past projects include building renovations, school volunteering and furniture moving. The company itself supports organizations through donations of money and time, and is the lead sponsor for the Price Cutter Charity Championship PGA event.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"170\" height=\"147\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/ctwp-logo.jpg\" alt=\"\" class=\"wp-image-47637\"\/><\/figure>\n\n\n\n<p><strong>CTWP<\/strong><br>Waco, TX<br>www.ctwp.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1979<br><strong>President\/Owner<\/strong>: David Willie<br><strong>Number of Employees<\/strong>: 100<br><strong>Primary Vendors<\/strong>: Konica Minolta, Kyocera, Canon, Lexmark, KIP, FP Mailing<br><strong>Primary Solutions Offerings<\/strong>: Kofax, PaperCut, Prism<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, DLL, CIT<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Equipment (21%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: CTWP remained fully operational during the pandemic, did not reduce staff or cut back hours, and focused on sales and tech service training.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"188\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/staffOutside.jpg\" alt=\"\" class=\"wp-image-47639\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/staffOutside.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/staffOutside-300x92.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The CTWP team<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider CTWP Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Local flavor. CTWP is locally owned and operated, avoiding the pitfalls of red tape and bureaucracy. The company prides itself on providing instant responses to customer queries.<\/li><li>Talking points. The dealer\u2019s sales reps consistently provide information on product opportunities outside the regular scope, including wide-format devices and mailing equipment. CTWP is always looking to enhance its product line.<\/li><li>Top takedown. One of the year\u2019s largest scores for CTWP was a city government account that yielded more than 50 machine placements with software.<\/li><li>Giving spirit. CTWP is a major sponsor of numerous golf tournaments and fundraisers for the American Cancer Society, animal rescues and other non-profit organizations. Team members are also involved in the local Rotary Club.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"102\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Docugrahics-logo.jpg\" alt=\"\" class=\"wp-image-47641\"\/><\/figure>\n\n\n\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Steven-Spector-General-Manager.jpg\" alt=\"\" class=\"wp-image-47643\"\/><figcaption>General Manager<br>Steven Spector<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Docugraphics<\/strong><br>Charleston, SC<br>www.docu-graphics.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2002<br><strong>President\/Owner<\/strong>: Thomas Fimian<br><strong>Number of Employees<\/strong>: 48<br><strong>Primary Vendors<\/strong>: Xerox, Xant\u00e9, Canon, MBM Corp.<br><strong>Primary Solutions Offerings<\/strong>: RMM, BDR, business continuity planning, Microsoft, regulatory auditing, Amazon, fractional CTO\/CIO services, virus\/ransomware removal<br><strong>Primary Leasing Partners<\/strong>: Xerox Financial Services, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS (15%), production (20%), specialty\/wide-format (40%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Docugraphics acquired and integrated a dealership last January, expanding its presence in North Carolina.<\/p>\n\n\n\n<p><strong>Why We Consider Docugraphics Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Marketing magnificence. Its \u201cDocugraphics in Motion!\u201d tagline certainly held true this year, as the dealer added more equipment certifications, rolled out a new managed IT program and focused on email and social media campaigns. Its LinkedIn follower list grew by more than 500%.<\/li><li>Healthy business. Docugraphics hammered out a deal with a growing major medical facility to provide service and support for more than 1,000 devices.<\/li><li>No lion. The SC Biz News presented Docugraphics with the \u201cRoaring 20\u201d designation for fastest-growing companies in South Carolina. The dealer also landed on the Inc. 5000 list for fastest-growing private companies over each of the last two years.<\/li><li>Community involvement. Docugraphics is an active participant in several Chambers of Commerce and local community associations. It\u2019s also a staunch supporter of its customers\u2019 fundraising events.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"53\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Doc-Logotype_Doc-Logo.jpg\" alt=\"\" class=\"wp-image-47645\"\/><\/figure>\n\n\n\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Aaron-Rubin-President-CEO.jpg\" alt=\"\" class=\"wp-image-47646\"\/><figcaption>Aaron Rubin<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Docutrend<\/strong><br>Totowa, NJ<br>www.docutrend.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2002<br><strong>President\/Owner<\/strong>: Aaron Rubin<br><strong>Number of Employees<\/strong>: 75<br><strong>Primary Vendors<\/strong>: Canon, Kyocera, KIP<br><strong>Primary Solutions Offerings<\/strong>: Canon, GRM, Kofax, PaperCut, SignNow, Elevate, Samsung, Promethean World<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, DLL, Wells Fargo, Canon Financial Services<br><strong>Approximate Yearly Revenue<\/strong>:<br>$15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS (25%), unified communications (1,000%)<br>Biggest Accomplishment of the Past Year: Docutrend embarked on a rebranding that reflects a new visual identity and company mission.<\/p>\n\n\n\n<p><strong>Why We Consider Docutrend Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Website refresh. In tandem with its rebranding initiative, Docutrend launched an updated website that focuses on modern workforce solutions for businesses. The project reaffirms the dealer\u2019s position as an industry leader that provides best-of-breed products and services to help support customer growth goals.<\/li><li>Service support. Docutrend shifted to a help desk model for its level-one service calls. This allows help desk agents\u2014themselves trained technicians with networking proficiency\u2014to address customer service calls directly. As a result, 40% of calls are resolved without the need to dispatch a tech.<\/li><li>Wider net. Docutrend is expanding its marketing efforts to focus on VoIP phone systems and unified communications-as-a-service. This, along with its managed IT support capabilities, helps engage clients in areas beyond the copier. Digital signage\/boards, document management and binding products have also fortified Docutrend\u2019s arsenal.<\/li><li>Complete stack. As a full product and service provider, Docutrend cultivates relationships with clients that are seeking to avoid multi-vendor engagements, saving time and money.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"66\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/edge.jpg\" alt=\"\" class=\"wp-image-47649\"\/><\/figure>\n\n\n\n<p><strong>EDGE Business Systems<\/strong><br>Roswell, GA<br>www.edgeatl.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2011<br><strong>President\/Owner<\/strong>: Rick Duerr, Rich Simons, Josh Salkin, Cha Holmes<br><strong>Number of Employees<\/strong>: 55<br><strong>Primary Vendors<\/strong>: Canon, Xerox, Lexmark, Clear Touch, FP Mailing<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Canon, Drivve, nQueue, Kofax<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, GreatAmerica, LEAF, CIT, Canon Financial Services, Xerox Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Interactive technology (300%), A4 (100%), production (30%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: EDGE Business Systems grew its machines in field despite the loss of customers going out of business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"548\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Edge-partners.jpg\" alt=\"\" class=\"wp-image-47651\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Edge-partners.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Edge-partners-300x270.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Partners (from left) Rick Duerr, Cha Holmes, Rich Simons and Josh Salkin<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider EDGE Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>By the numbers. The dealer posted an average Net Promoter Score of 93 in 2020. Its average response time clocked in under three hours, with a first-call fix percentage of 87%.<\/li><li>Jury duty. EDGE Business Systems captured a net-new law firm client, a deal that included 20 Canon devices and software integration. Another new client, an electric company with four locations, provided the opportunity for 30 Xerox device placements.<\/li><li>Good eats. A culture-driven organization, EDGE Business Systems hosts quarterly business reviews with breakfast for all employees.<\/li><li>Giving spirit. Each year, the dealer donates toys during the holidays in support of the Toys for Tots program and sponsors several youth athletic teams.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"63\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/FBP.png\" alt=\"\" class=\"wp-image-47653\"\/><\/figure>\n\n\n\n<p><strong>Frontier Business Products<br><\/strong>Aurora, CO<br>www.fbponline.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1979<br><strong>President\/Owner<\/strong>: Carol Mitschke<br><strong>Number of Employees<\/strong>: 60<br><strong>Primary Vendors<\/strong>: Ricoh, Sharp, HP, RISO<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, PaperCut, Ricoh<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank, Wells Fargo<br><strong>Approximate Yearly Revenue<\/strong>: $15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MNS (20%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Frontier Business Products maintained 98.8% of its customer base during the pandemic.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"458\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/FBP-Executive-Team.jpg\" alt=\"\" class=\"wp-image-47655\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/FBP-Executive-Team.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/FBP-Executive-Team-300x225.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Frontier Business Products executives (from left): Emelie Saccomano, CFO; Carol Mitschke, president; Peter Mitschke, VP of technical services; Scott Schnabel, COO; and Robert Moore, area sales manager<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Frontier Business Products Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Marketing mavens. Over the past year, Frontier Business Products partnered with Evolved Office to assist with distributing marketing materials, promotions, training\/other videos, email, newsletters and the corporate blog.<\/li><li>Client outreach. The dealer implemented strategic processes for contacting each of its clients to ensure their needs were being met during the pandemic. It proved a valuable tactic for maintaining open communications and enabled the sales, service and admin departments to establish synergies.<\/li><li>High yields. Frontier Business Products secured an agreement with a large national bank, a three-tiered deal that thus far includes 125 A3 color devices, 110 A4 units, software and a solution for placing service calls and supply orders.<\/li><li>Industry accolades. Sharp has bestowed Frontier Business Products with its Hyakuman Kai Elite Dealer Award and the Platinum Level Service Award. The company also garnered Ricoh Circle of Excellence Award honors.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"286\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Hendrix-photo-2021.jpg\" alt=\"\" class=\"wp-image-47657\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Hendrix-photo-2021.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Hendrix-photo-2021-300x141.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Hendrix Business Systems<\/strong><br>Matthews, NC<br>hendrixbusiness.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1976<br><strong>President\/Owner<\/strong>: Roger C. Hendrix<br><strong>Number of Employees<\/strong>: 56<br><strong>Primary Vendors<\/strong>: Canon, HP, Xerox, MBM, Clear Touch<br><strong>Primary Solutions Offerings<\/strong>: Canon, Square 9, PaperCut, Therefore, PRISMA Solutions, EFI<br><strong>Primary Leasing Partners<\/strong>: Canon Financial Services, Wells Fargo, LEAF, DLL, Xerox Financial Services<br><strong>Approximate Yearly Revenue<\/strong>:<br>$15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Hardware, service, supplies<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Hendrix Business Systems used pandemic down time to evaluate how it could become a better partner to its clients.<\/p>\n\n\n\n<p><strong>Why We Consider Hendrix Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Guiding principles. As a way to bolster its customer service, Hendrix Business Systems developed a 15-page customer care guide. The document contains corporate information, an FAQ, tips on how to read an invoice, payment options, a how-to on ordering service and supplies, and information about the dealer\u2019s new customer portal.<\/li><li>Net-new takedown. Hendrix Business Systems captured the business of a private K-12 learning institution, unseating a 20-year incumbent by employing a consultative approach that factored in A3 leased assets and unmanaged A4 units, as well as associated and outsourced costs. Hendrix provided a 20% cost savings for the client over the duration of the deal.<\/li><li>Customer intro. With customer interactions becoming increasingly virtual, Hendrix Business Systems updated its company overview slide presentation. Designed for the sales team to use during initial appointments, it illustrates how the dealer has structured its business divisions, along with providing product and service overviews.<\/li><li>Teams spirit. Hendrix Business Systems uses Microsoft Teams as a gateway to engaging with its remote staff, from regular department meetings to company-wide \u201cWednesday Take 5s\u201d and guessing games. Fun activities break up the day while helping employees bond with one another.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"180\" height=\"131\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/iO-30th-Anniversary-Logo.jpg\" alt=\"\" class=\"wp-image-47659\"\/><\/figure>\n\n\n\n<p><strong>imageOne<br><\/strong>Oak Park, MI<br>www.imageoneway.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1991<br><strong>President\/Owner<\/strong>: Rob Dube (co-CEO\/founder), Joel Pearlman (co-CEO\/founder), Josh Britton (president)<br><strong>Number of Employees<\/strong>: 63<br><strong>Primary Vendors<\/strong>: HP, Xerox, Konica Minolta, Lexmark, Canon<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Laserfiche<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, HP Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Hardware (44%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: The acquisition of Quantum Technologies enabled imageOne to gain a foothold in the St. Louis market.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"595\" height=\"437\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/iO_RainbowConnection.jpg\" alt=\"\" class=\"wp-image-47661\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/iO_RainbowConnection.jpg 595w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/iO_RainbowConnection-300x220.jpg 300w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><figcaption>imageOne team members (from left) Josh Britton, Connie Farlow, Melina East and Chris Mee attended a fundraising event in support of The Rainbow Connection<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider imageOne Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Marketing boost. An inbound marketing strategy with a focus on blog and video content allowed imageOne to increase website traffic and leads. Outbound email campaigns fared well in generating initial discovery call appointments.<\/li><li>IT facilitator. Under its Connections Program, the dealer works with affiliate partners to provide added support to clients with overburdened IT departments, allowing them to focus more on their core operations.<\/li><li>Survey says. imageOne\u2019s Top 100 customer survey has provided key talking points the dealer can use in its marketing efforts. Among the most cited characteristics for why clients enjoy working with imageOne: responsive, time-saving, best-in-class MPS provider and cost savings.<\/li><li>Life guidance. The dealer created a system called the Simple Six, its guidelines for employees to live a healthy, happy and well-balanced life. This consists of meditation, sleep, nutrition, movement, connection and gratitude. imageOne educates and supports each team member as they integrate all six components into their lives.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"220\" height=\"100\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/iotec-logo-vector-highres.jpg\" alt=\"\" class=\"wp-image-47663\"\/><\/figure>\n\n\n\n<p><strong>Integrated Office Technology (IOTEC)<\/strong><br>Santa Fe Springs, CA<br>www.iotecdigital.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2001<br><strong>President\/Owner<\/strong>: Bob Zieman (president), Doug Lu (principal), Dana Ruf (principal)<br><strong>Number of Employees<\/strong>: 48<br><strong>Primary Vendors<\/strong>: Toshiba, Konica Minolta, Brother, Lexmark, Panasonic, KIP, HP<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Kofax, Microsoft, PaperCut<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, U.S. Bank, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: IT services (10%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Integrated Office Technology used the pandemic to focus on training its sales team on the solutions it offers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"601\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/DSC_0890.jpg\" alt=\"\" class=\"wp-image-47665\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/DSC_0890.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/DSC_0890-300x296.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Integrated Office Technology (IOTEC) Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Partner power. IOTEC leveraged new partnerships with an SEO company to help optimize its website and effectively build its brand online, and engaged with an outside telemarketing firm to assist with lead generation.<\/li><li>Client guidance. The dealer takes a consultative partner approach with every customer, and its sales team consistently seeks solutions that enable clients to improve processes and save money. First-rate customer and technical service on the back end helps fulfill IOTEC\u2019s mission.<\/li><li>Maintaining culture. Creating an environment where every employee feels valued can be challenging in the pandemic era, but IOTEC used weekly\/daily Zoom meetings to keep all team members in the loop and contributing ideas.<\/li><li>Giving spirit. IOTEC also supports its clients by participating in their charitable initiatives. Inner city schools within Los Angeles County continue to be a focal point for donations that help the schools operate and support attendance for children.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"108\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Kelly-Logo-High-Resolution.jpg\" alt=\"\" class=\"wp-image-47667\"\/><\/figure>\n\n\n\n<p><strong>Kelly Office Solutions<\/strong><br>Winston-Salem, NC<br>www.kellyofficesolutions.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1947<br><strong>President\/Owner<\/strong>: Tim Renegar<br><strong>Number of Employees<\/strong>: 69<br><strong>Primary Vendors<\/strong>: Ricoh, Konica Minolta, Brother, Epson, Zultys<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, PaperCut, Datto, Microsoft, WatchGuard, ID Agent, GetData Forensics, SUMURI, AccessData, Cellebrite<br>Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>:<br>$15-$20&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Pure technology (35%), MPS (26%), hardware (6%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: In order to reduce expenses, Kelly Office Solutions eliminated outside services and brought them in-house. As a result, not a single employee was laid off.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"516\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/BTA-Tim-Renegar-6.18.jpg\" alt=\"\" class=\"wp-image-47670\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/BTA-Tim-Renegar-6.18.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/BTA-Tim-Renegar-6.18-300x254.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Tim Renegar, Kelly Office Solutions<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Kelly Office Solutions Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Outbound growth. Kelly Office Solutions drastically improved its client and prospect email campaigns and used its wealth of products and solutions to go wider and deeper with customers. This included pure air, water and ice offerings.<\/li><li>Contractual success. The dealer secured an agreement with a large health care provider, installing 605 MFPs and printers across five locations in North Carolina. The deal included a PaperCut solution.<\/li><li>Recognized excellence. Kelly Office Solutions has been named a two-time Premier Partner with GreatAmerica Financial Services. The dealer was also named to the Triad Business Journal Fast 50 list and is a Savin Circle of Excellence winner.<\/li><li>Charitable giving. Riverwood Therapeutic Riding Center, Forsyth Humane Society, Cancer Services and Big Brothers Big Sisters of America are among the local organizations supported by Kelly Office Solutions. Team members are also volunteer readers and tutors for area public schools.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"220\" height=\"68\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Komax-Business-Systems-Logo-10inblue-1.jpg\" alt=\"\" class=\"wp-image-47672\"\/><\/figure>\n\n\n\n<p><strong>KOMAX Business Systems<br><\/strong>South Charleston, WV<br>www.komaxwv.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1999<br><strong>President\/Owner<\/strong>: Bob Maxwell<br><strong>Number of Employees<\/strong>: 46<br><strong>Primary Vendors<\/strong>: Konica Minolta, KIP, FP Mailing, Kodak, Canon, Promethean<br><strong>Primary Solutions Offerings<\/strong>: Ademero, PaperCut, Microsoft, Konica Minolta, All Covered, Kofax<br><strong>Primary Leasing Partners<\/strong>: DLL, U.S. Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $13.8&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Promethean displays (100%), managed voice (40%), managed IT (35%), production (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: KOMAX participated in the Net Promoter customer survey and received an award for outstanding service in the 2021 Best of Print and Digital survey.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"426\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/KOMAX-Admin-Team.jpg\" alt=\"\" class=\"wp-image-47673\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/KOMAX-Admin-Team.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/KOMAX-Admin-Team-300x210.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>KOMAX Business Systems\u2019 administration team<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider KOMAX Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Hosting success. The dealer co-hosted a statewide gathering of school principals that focused on its product and service offerings, including Promethean display panels, which resulted in several orders. KOMAX also sponsored the Automobile and Truck Dealers Association annual meeting and gave a presentation centered on managed IT and voice services.<\/li><li>Display dominance. KOMAX picked up multiple orders from school district clients. The deals yielded more than $500,000 in Promethean display panels and included three production print systems.<\/li><li>WV wonders. KOMAX is the only office equipment company to receive the West Virginia state copier contract as a single-source vendor, which it has achieved twice.<\/li><li>Helping hands. In addition to hosting its 17th annual Make-A-Wish charity golf tournament to fund the wishes of children with life-threatening illnesses, KOMAX supports charitable organizations including the YWCA, Covenant House, American Red Cross and the American Heart Association.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"220\" height=\"79\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/NATIONAL-BT-Logo.jpg\" alt=\"\" class=\"wp-image-47675\"\/><\/figure>\n\n\n\n<p><strong>NATIONAL Business Technologies<\/strong><br>Albany, NY<br>www.national1927.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1927<br><strong>President\/Owner<\/strong>: Scott W. Mueller<br><strong>Number of Employees<\/strong>: 49<br><strong>Primary Vendors<\/strong>: Kyocera, Konica Minolta, Sharp, Xerox, Avaya, FP Mailing, Datto, RingCentral, HP<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, DocuWare, PaperCut, Continuum<br><strong>Primary Leasing Partners<\/strong>: DLL, Wells Fargo, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $12-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: IT services (210%), telecom (90%), MPS contracts (10%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: NATIONAL Business Technologies acquired a local IT services company that has increased its market presence.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"384\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/w-logo-2-CU8A2742-1.jpg\" alt=\"\" class=\"wp-image-47676\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/w-logo-2-CU8A2742-1.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/w-logo-2-CU8A2742-1-300x189.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider NATIONAL Business Technologies Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Excellence commitment. The dealer\u2019s GOLD Alliance service program offers clients priority service response, a cost containment strategy and guaranteed service performance.<\/li><li>Calling profits. NATIONAL Business Technologies notched a pair of large deals for VoIP phone system installations.<\/li><li>Decision makers. Employees live in the areas where they work, and since the management teams are local, decisions and resolutions are provided quickly without red tape.<\/li><li>Community support. NATIONAL Business Technologies provides donations to youth and collegiate sports organizations, local charities and non-profit organizations.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"98\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Offix-Logo.jpg\" alt=\"\" class=\"wp-image-47678\"\/><\/figure>\n\n\n\n<p><strong>Offix<\/strong><br>Gainesville, VA<br>www.offix.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1999<br><strong>President\/Owner<\/strong>: Stephen Valenta<br><strong>Number of Employees<\/strong>: 55<br><strong>Primary Vendors<\/strong>: Canon, HP, FP Mailing, Can-Am, Formax, Duplo, RingByName<br><strong>Primary Solutions Offerings<\/strong>: Therefore, PaperCut, Kofax<br><strong>Primary Leasing Partners<\/strong>: Canon Financial Services, CIT<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Wide-format (30+%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Offix opened a new location on the eastern shore of Virginia and is working on acquisitions to expand its sales and service footprint.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_1954.jpg\" alt=\"\" class=\"wp-image-47680\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_1954.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_1954-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Offix Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Watchful eye. Offix implemented visitor tracking software to aid in the sales process, allowing the dealer to track website visits from businesses not in its CRM or other databases. This has been vital in campaigns targeting net-new accounts that received traditional or dimensional mail. When a non-database prospect visits its website, Offix can identify the business, pages visited, duration, the non-digital campaign that included that account and the rep who owns the account. The pertinent rep is then notified.<\/li><li>Top deal. The dealer notched a large contract with a nationwide company that was previously serviced by manufacturers. Offix was able to demonstrate savings and considerable efficiencies, as well as capillary presence within their operational territory.<\/li><li>OEM kudos. Offix is a Canon Financial Services Platinum Partner. The dealer continued to achieve over 75% Canon ATSP certification among all technicians.<\/li><li>Organizational aid. Donations of pre-owned equipment are made to non-profit organizations. The dealer also backs charitable organizations and encourages employees to actively participate in their fundraising efforts.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"116\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/OBM_Ohio_Business_Machines_logo.jpg\" alt=\"\" class=\"wp-image-47682\"\/><\/figure>\n\n\n\n<p><strong>Ohio Business Machines, LLC (OBM)<\/strong><br>Cleveland, OH<br>www.ohiobusinessmachines.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2002<br><strong>President\/Owner:<\/strong> Salvatore J. Spagnola<br><strong>Number of Employees<\/strong>: 100<br><strong>Primary Vendors<\/strong>: Sharp, Canon, Formax, FP Mailing, Star2Star, Lenovo, Epson, Ricoh<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Drivve, GoldFax, Microsoft, Sophos, Synology, PaperCut, Kaseya, Canon<br><strong>Primary Leasing Partners<\/strong>: LEAF, DLL, Wells Fargo, Marlin, PNC Equipment Finance<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Equipment (50%), MNS (20%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Ohio Business Machines employed a new consultative approach to sales.<\/p>\n\n\n\n<p><strong>Why We Consider Ohio Business Machines (OBM) Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Growing catalog. OBM partnered with Ricoh to offer its line of production equipment, including the innovative fifth color option to help expand customer print options. Software partnerships with DocuWare and PrinterLogic enabled the digital transformation of documents for workflow automation, and also offered a server-less print environment in light of print server attacks.<\/li><li>Vertical foothold. OBM secured a new client, St. John\u2019s Jesuit, which provided an entry to all the Catholic schools in the Toledo area. The dealer also sold 400 more pieces of equipment over the previous year.<\/li><li>New look. A rebrand\/refresh of OBM\u2019s website and marketing materials provided a better reflection of the company\u2019s modern smart office solutions.<\/li><li>Charitable efforts. The dealer donates money to food banks within the Cleveland, Akron and Toledo market, and provides machine donations for non-profit organizations including Cleveland Missing, a center for missing adults and children. OBM is a principal sponsor of the Anne Grady Foundation\u2019s Enchanted Evening and the George Mancy Memorial Invitational Golf Outing.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"160\" height=\"160\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/SimsLogoHDicon.jpg\" alt=\"\" class=\"wp-image-47684\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/SimsLogoHDicon.jpg 160w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/SimsLogoHDicon-150x150.jpg 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/figure>\n\n\n\n<p><strong>Sims Business Systems, Inc.<\/strong><br>Tempe, AZ<br>www.getsims.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1978<br><strong>President\/Owner<\/strong>: Connie Sims (owner), Mark Sims (CEO), Justin Sims (vice president)<br><strong>Number of Employees<\/strong>: 38<br><strong>Primary Vendors<\/strong>: Ricoh, Lanier, HP, Lexmark, Brother, KIP<br><strong>Primary Solutions Offerings<\/strong>: Ricoh, ViewSonic<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, TIAA Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $10-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Telecommunications (38%), managed IT<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Sims Business Systems saw many of its employees go above and beyond their job descriptions during the pandemic for the betterment of their team and company.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"414\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/elite-dealer.jpg\" alt=\"\" class=\"wp-image-47686\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/elite-dealer.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/elite-dealer-300x204.jpg 300w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/elite-dealer-160x110.jpg 160w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Sims Business Systems team members<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Sims Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Virtual growth. Sims Business Systems\u2019 online presence continues to grow, with live online sessions\/webinars that help clients better understand the dealer\u2019s equipment options and the possibilities they offer. Social media activity on Instagram, Facebook, LinkedIn and YouTube has significantly increased as well.<\/li><li>Top performer. Sales rep Shawn Sims enjoyed an outstanding year with more than 100 A3 placements and 200-plus A4 sales for offices around the country. Her sales also included software and service.<\/li><li>Award winning. AZ Big Media\u2019s Ranking Arizona program saw Sims Business Systems voted No. 1 Computer Services Company and No. 2 Office Supply Company in the state for 2021.<\/li><li>Supporting role. The dealer provides donations of used equipment and supplies to area schools, hospitals and nonprofits. It also offers discounts to small business owners and nonprofits.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"102\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Yes.png\" alt=\"\" class=\"wp-image-47688\"\/><\/figure>\n\n\n\n<p><strong>Solutions YES<br><\/strong>Portland, OR<br>www.solutionsyes.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2011<br><strong>President\/Owner<\/strong>: Sean Bell<br><strong>Number of Employees<\/strong>: 32<br><strong>Primary Vendors<\/strong>: Kyocera, Xerox<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Kofax, FormedAI<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, CIT, Xerox Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Printers (48%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Solutions YES saw 48% of its revenue come from net-new printer placements, which in turn grew the number of impressions it supports.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"458\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/8300-Hunziker-002.jpg\" alt=\"\" class=\"wp-image-47689\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/8300-Hunziker-002.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/8300-Hunziker-002-300x225.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Solutions YES Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Growth tools. Employing account-based email marketing, along with the addition of FormedAI to its solutions menu, provided strong traction.<\/li><li>Value proposition. Solutions YES won the business of a large medical group, supplanting a 20-year incumbent (and the dealer\u2019s largest competitor) with a higher level of service at a comparable cost.<\/li><li>Industry recognition. The dealer earned a spot on the list of 100 Best Companies to Work For in Oregon by Oregon Business Magazine, and was also named a Kyocera Premier Dealer.<\/li><li>Bucking trends. As a growing company, Solutions YES created new positions at a time when many of its larger competitors were moving jobs out of state.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"220\" height=\"105\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/WiZiX-Vector-Logo.jpg\" alt=\"\" class=\"wp-image-47691\"\/><\/figure>\n\n\n\n<p><strong>WiZiX Technology Group<\/strong><br>Roseville, CA<br>www.wizixtech.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2017<br><strong>President\/Owner<\/strong>: Gary Johnson<br><strong>Number of Employees<\/strong>: 55<br><strong>Primary Vendors<\/strong>: Toshiba, Savin, Kyocera, Muratec, Brother, Formax, Lexmark, KIP<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Kofax, PaperCut, MyQ, Adobe, XMedius<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, DLL, LEAF<br><strong>Approximate Yearly Revenue<\/strong>: $12-$15&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Hardware (18%), aftermarket (12%), net-new (9%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: WiZiX Technology Group expanded its sales team and grew net-new business despite the pandemic\u2019s impact on the local economy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"421\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_9002.jpg\" alt=\"\" class=\"wp-image-47693\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_9002.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_9002-300x207.jpg 300w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/IMG_9002-160x110.jpg 160w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider WiZiX Technology Group Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Solutions roll-out. WiZiX Technology Group introduced new offerings to its catalog, including VoIP services, automatic shipments of supplies and toner replenishment.<\/li><li>Top scores. One of the biggest takedowns was a net-new account with branches across California, a deal which included 82 devices packaged with PaperCut. The company also added a pair of net-new school district pacts.<\/li><li>Employee focus. WiZiX Technology Group looks to promote from within and provide employees with opportunities for personal growth. Acquisition and organic growth has enabled the dealer to invest significantly in customer service, management and sales training.<\/li><li>Local connections. The dealer is a title sponsor for the Rotary Club of Arden Arcade\u2019s Golf Tournament and is actively involved in numerous Chamber of Commerce events, boards and committees.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Allied Business SolutionsBoise, IDallied.tech Year Founded: 2003President\/Owner: Tom BeelesNumber of Employees: 69Primary Vendors: Kyocera, Xerox, Toshiba, Lexmark, Canon, Brother, HPPrimary Solutions Offerings: M-Files, Kofax, EFI, Crexendo, Datto, PaperCut, Formax, Ancora, MicrosoftPrimary Leasing Partners: U.S. Bank, Xerox Financial ServicesApproximate Yearly Revenue: $13.1&nbsp;millionFastest-Growing Business Segments: MNS (34%)Biggest Accomplishment of the Past Year: Despite the downturn resulting from the pandemic, Allied Business Solutions enjoyed 18% revenue growth. Why We Consider Allied Business Solutions Elite: Service differentiators. Allied Business Solutions offers three unique value propositions from a service standpoint: phone calls answered by people, not machines; a 63-minute pre-call ETA; and next-day service call follow-ups. Financing relief. The dealer instituted a COVID-19 lease upgrade relief program, enabling clients to defer payments during a four-month period. The program proved to be a model for national leasing companies. Bronco busting. Allied Business Solutions forged a partnership with Boise State University to provide all service and equipment for a five-year term. Roaring fun. In its first full staff gathering since the pandemic, Allied Business Solutions held a Roaring `20s party, with employees dressing up in impressive fashion. Atlanta Office TechnologiesNorcross, GAwww.youraot.com Year Founded: 2015President\/Owner: Bill SchmidtNumber of Employees: 25Primary Vendors: Kyocera, Toshiba, KIP, CanonPrimary Solutions Offerings: PaperCut, Square 9, KyoceraPrimary Leasing Partners: Wells Fargo, U.S. Bank, LEAF, DLL, CITApproximate Yearly Revenue:$9-$12&nbsp;millionFastest-Growing Business Segments: Net-new (34%), AV (34%), solutions (27%)Biggest Accomplishment of the Past Year: Atlanta Office Technologies was able to grow its aftermarket business by approximately $2&nbsp;million. Why We Consider Atlanta Office Technologies Elite: The NKOTB. A newer dealer, Atlanta Office Technologies aggressively pursued the market and registered a record number of new clients at a time when many of its competitors were instituting cutbacks. Impressive takedown. The dealer scored a win with a nationally-ranked recruiting firm, one that included more than 300 A3 devices. It supplanted three different providers and eliminated billing challenges that were creating incalculable waste in soft costs. Atlanta Office Technologies flipped the entire account using a streamlined national strategy. Still rising. In 2019 and 2020, Atlanta Office Technologies earned a spot on the Inc. 5000 list of fastest-growing companies. Community support. The dealer sponsors several non-profit banquets and golf events, as well as a tax credit program for Georgia private schools. Automated Business SolutionsWarwick, RIwww.absne.com Year Founded: 1992President\/Owner: Mike ArdryNumber of Employees: 75Primary Vendors: Canon, HP, Kyocera, Sharp, Lexmark, Formax, KIP, ZultysPrimary Solutions Offerings: MAXXD, Dell, MINTPrimary Leasing Partners: LEAF, U.S. Bank, Canon Financial ServicesApproximate Yearly Revenue: $15-$20&nbsp;millionFastest-Growing Business Segments: Software (75%), managed IT\/voice (15%), desktop printers\/MFDs (15%)Biggest Accomplishment of the Past Year: With fewer people in offices printing copies, Automated Business Solutions turned to other customer enticements including VoIP systems, IT services, envelope printers and work-from-home equipment. Why We Consider Automated Business Solutions Elite: Marketing strategy. The dealer bolstered its VoIP offerings with the introduction of Zultys phone systems and expanded its mailing portfolio by offering MINT products. The company also rolled out lease extension programs to address inventory challenges stemming from the pandemic. Legal briefs. Automated Business Solutions supplanted a major manufacturer in securing an agreement with one of New England\u2019s largest law firms. A fleet of MFPs was placed, augmented with a follow-me print software solution. Industry kudos. The dealer attained Premier Dealer status with both HP and Canon while also being named one of Rhode Island\u2019s Best Places to Work in 2020. Corporate caring. Automated Business Solutions created scholarships that are provided to area college students. Mothers Against Drunk Driving and the National Multiple Sclerosis Society are among the organizations the dealer supports. CentriworksKnoxville, TNwww.centriworks.com Year Founded: 1964President\/Owner: S.R. SumnerNumber of Employees: 62Primary Vendors: Ricoh, HP, KyoceraPrimary Solutions Offerings: Continuum, Collabrance, DocuWare, PaperCut, PrinterLogic, Ricoh, Intermedia, IRONSCALES, SentinelOnePrimary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmericaApproximate Yearly Revenue: $16-$20&nbsp;millionFastest-Growing Business Segments: MNS (50%), equipment (36%)Biggest Accomplishment of the Past Year: Centriworks successfully planned and executed the installation of 300 A3 devices for a large government facility. Why We Consider Centriworks Elite: Platform of choice. Centriworks focused on LinkedIn to drive its primary social media marketing strategy. Company- and individual-authored articles and videos are posted to position the company as a thought leader in business technology. The content is then populated through Twitter and Facebook. Major undertaking. The government pact mentioned above, which also included a software package, required logistical mapping that catered to the security specifications of a nuclear weapons facility. Creature comforts. Centriworks recently remodeled all its facilities (at a price tag that exceeded the original cost of the buildings), providing state-of-the-art working environments for employees. Community support. All team members are encouraged to volunteer and support local organizations, including schools, churches and civic groups. The dealer itself also backs not-for-profit organizations with monetary donations. CopyProGreenville, NCcopypro.net Year Founded: 1971President\/Owner: David Jones, Ed Murphrey (owners), Jason Jones (COO)Number of Employees: 94Primary Vendors: Savin, Konica Minolta, KyoceraPrimary Solutions Offerings: PaperCut, DocuWarePrimary Leasing Partners: U.S. Bank, LEAF, Wells FargoApproximate Yearly Revenue: $17&nbsp;millionFastest-Growing Business Segments: NoneBiggest Accomplishment of the Past Year: CopyPro leveraged time during the pandemic to train sales and service and to review and update processes. Why We Consider CopyPro Elite: IT assistance. Among the dealer\u2019s training initiatives was instructing field techs on how to handle IT issues that can be resolved in short order, eliminating the need to bring a specialist into the mix. Customer service reps were also trained on triaging IT calls. This proved valuable in early 2021 when a Microsoft update caused PCs to crash. Cutting edge. CopyPro was able to top all competitors for a pact that included 175 placements, due largely to its support of a new library initiative through PaperCut. The dealer also furnished a customized solution through the system\u2019s API. Client guidance. Using CEO Juice, e-automate and its own in-house data collection, CopyPro launched a dynamic quarterly business review process to help clients gauge past performance and strategically plan their future. Data is reviewed through FMAudit to provide customers with real-time data for any printing devices on the network. Giving spirit. The dealer donates used technician vans to non-profit charities, financially [&hellip;]<\/p>\n","protected":false},"author":166,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[81],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47617"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=47617"}],"version-history":[{"count":36,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47617\/revisions"}],"predecessor-version":[{"id":47931,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/47617\/revisions\/47931"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=47617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=47617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=47617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}