{"id":40917,"date":"2020-07-16T11:45:43","date_gmt":"2020-07-16T18:45:43","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=40917"},"modified":"2020-07-16T11:45:45","modified_gmt":"2020-07-16T18:45:45","slug":"problem-resolution-lights-the-creative-fires-in-sharp-difference-maker-greg-gumpright","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2020\/07\/problem-resolution-lights-the-creative-fires-in-sharp-difference-maker-greg-gumpright\/","title":{"rendered":"Problem Resolution Lights the Creative Fires in Sharp Difference Maker Greg Gumpright"},"content":{"rendered":"\n
\"\"
Greg Gumpright, Sharp<\/figcaption><\/figure><\/div>\n\n\n\n

Since the dawn of business, the salesperson has been\nlionized and treated in high regard, particularly when it comes to\ncompensation. But sales alone does not contribute 100% of a company\u2019s value\nproposition. After all, the relationship does conclude with the sale in a B2B\nsetting; it is merely the beginning. <\/p>\n\n\n\n

Greg Gumpright, for one, is seeing to it that the service\nside of the office technology dealership receives the proper recognition it\ndeserves.<\/p>\n\n\n\n

\u201cIn the service side of the business, we are often the unsung\nheroes of the business,\u201d said Gumpright, the director of service and support\nfor Sharp Imaging and Information Company of America and a 2020 ENX Magazine<\/em> Difference Maker. \u201cIn our\nindustry, you need sales and service to be equal in order to be successful. <\/p>\n\n\n\n

\u201cSalespeople are compensated differently, they have special contests and recognition programs. I feel that most people have stopped promoting service programs, technical education is more challenging and recognition has not been as common for service employees.\u201d<\/p>\n\n\n\n

Gumpright appreciates that Sharp has enabled him to shed more light on, and bring honor to, the nation\u2019s top technical service professionals. Led by Gumpright, the company reintroduced a MasterTech contest that salutes high-performing technicians across the United States. The company also restructured its Platinum Service Provider program to focus on areas that will make Sharp support better and more efficient, and have a salutary impact on Sharp service dealers.<\/p>\n\n\n\n

DIY<\/strong><\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

A fascination with electronics took hold of Gumpright at an\nearly age, fueled by the advice of his father to always fix something himself\nwhen he broke it. He was taking classes in electronics while still in high\nschool and followed that passion into the Electronics Computer Programming\nInstitute (ECPI) In Virginia Beach, Virginia, where he completed the two-year\nprogram in less than a year.<\/p>\n\n\n\n

Gumpright continued his technical mastery throughout his\ncareer, which included stints with dealers such as Dunn Copy Products (where he\nquickly ascended to Canon CLC Tech) and Acopy\/IKON. It was there where he\nbecame a field supervisor and area service manager for the color and production\nteam in the New York\/New Jersey region. Along the way, he also toiled for\nToshiba Business Solutions, Northern Business Systems and Engle Business\nSystems. Gumpright joined Sharp in 2018.<\/p>\n\n\n\n

At every stop along the way, Gumpright has sought to make a\npositive difference. \u201cI like to resolve\nproblems and thrive on a positive resolution to help customers,\u201d he said. \u201cI believe\nbuilding relationships and solving problems for customers is the key to\nanyone\u2019s success, you need to have people you can count on and that is how I\ntry to develop the team I work with.\u201d<\/p>\n\n\n\n

One of the\nwatershed moments in his career was when Gumpright was assigned his first team\nleader role. It reinforced his desire to grow within the industry and help\ndevelop teams and individuals in their quest to excel. Training and developing\npeople, along with creating great work environments, resonated with him.<\/p>\n\n\n\n

Gumpright believes he has earned valued insight at every juncture of his career. In fact, he still maintains contact with many of his past supervisors and enjoys exchanging ideas regarding the many changes that have visited the industry. <\/p>\n\n\n\n

Banner Year<\/strong><\/p>\n\n\n\n

Gumpright is\ncoming off a 2019 in which he played a pivotal role in helping to make the\ncompany\u2019s four-city dealer Roadshow a stunning success. He particularly enjoyed\ndoing the Sharp MasterTech competitions at the local, regional and national\nlevels, which surely seemed more like fun than work for Gumpright.<\/p>\n\n\n\n

\u201cEvery member of\nmy team had a role in the testing and judging and were able to participate in\nsome role with our attendees from our dealer channel, which helped to develop\ngreat relationships with dealers from areas across the country,\u201d he said.<\/p>\n\n\n\n

Obviously, 2020\nhas provided unique challenges courtesy of COVID-19, but Gumpright and the\nSharp team continue to deliver valuable support to dealers, utilizing virtual\nsupport measures where possible. Moving forward, he believes driving technical\neducation will make every technician stronger, whether it\u2019s focusing on new\nproduct training or refresher courses to keep them sharp. Maintaining and\nenhancing the technician award programs will continue to reinforce the value\nand regard that the technical service aspect so richly deserves.<\/p>\n\n\n\n

Not surprisingly,\nGumpright enjoys performing do-it-yourself projects around the house. He\nresides in New Jersey with his girlfriend of 15-plus years, Ellen (\u201cMy\npaperless wife,\u201d Gumpright mused). An avid golfer who maximizes his stroke\nallotment, Gumpright has an adult son, Daniel, who lives on Cape Cod, and a\ndaughter, Abigail, who will be attending SUNY-New Paltz later this year.<\/p>\n","protected":false},"excerpt":{"rendered":"

Since the dawn of business, the salesperson has been lionized and treated in high regard, particularly when it comes to compensation. But sales alone does not contribute 100% of a company\u2019s value proposition. After all, the relationship does conclude with the sale in a B2B setting; it is merely the beginning. Greg Gumpright, for one, is seeing to it that the service side of the office technology dealership receives the proper recognition it deserves. \u201cIn the service side of the business, we are often the unsung heroes of the business,\u201d said Gumpright, the director of service and support for Sharp Imaging and Information Company of America and a 2020 ENX Magazine Difference Maker. \u201cIn our industry, you need sales and service to be equal in order to be successful. \u201cSalespeople are compensated differently, they have special contests and recognition programs. I feel that most people have stopped promoting service programs, technical education is more challenging and recognition has not been as common for service employees.\u201d Gumpright appreciates that Sharp has enabled him to shed more light on, and bring honor to, the nation\u2019s top technical service professionals. Led by Gumpright, the company reintroduced a MasterTech contest that salutes high-performing technicians across the United States. The company also restructured its Platinum Service Provider program to focus on areas that will make Sharp support better and more efficient, and have a salutary impact on Sharp service dealers. DIY A fascination with electronics took hold of Gumpright at an early age, fueled by the advice of his father to always fix something himself when he broke it. He was taking classes in electronics while still in high school and followed that passion into the Electronics Computer Programming Institute (ECPI) In Virginia Beach, Virginia, where he completed the two-year program in less than a year. Gumpright continued his technical mastery throughout his career, which included stints with dealers such as Dunn Copy Products (where he quickly ascended to Canon CLC Tech) and Acopy\/IKON. It was there where he became a field supervisor and area service manager for the color and production team in the New York\/New Jersey region. Along the way, he also toiled for Toshiba Business Solutions, Northern Business Systems and Engle Business Systems. Gumpright joined Sharp in 2018. At every stop along the way, Gumpright has sought to make a positive difference. \u201cI like to resolve problems and thrive on a positive resolution to help customers,\u201d he said. \u201cI believe building relationships and solving problems for customers is the key to anyone\u2019s success, you need to have people you can count on and that is how I try to develop the team I work with.\u201d One of the watershed moments in his career was when Gumpright was assigned his first team leader role. It reinforced his desire to grow within the industry and help develop teams and individuals in their quest to excel. Training and developing people, along with creating great work environments, resonated with him. Gumpright believes he has earned valued insight at every juncture of his career. In fact, he still maintains contact with many of his past supervisors and enjoys exchanging ideas regarding the many changes that have visited the industry. Banner Year Gumpright is coming off a 2019 in which he played a pivotal role in helping to make the company\u2019s four-city dealer Roadshow a stunning success. He particularly enjoyed doing the Sharp MasterTech competitions at the local, regional and national levels, which surely seemed more like fun than work for Gumpright. \u201cEvery member of my team had a role in the testing and judging and were able to participate in some role with our attendees from our dealer channel, which helped to develop great relationships with dealers from areas across the country,\u201d he said. Obviously, 2020 has provided unique challenges courtesy of COVID-19, but Gumpright and the Sharp team continue to deliver valuable support to dealers, utilizing virtual support measures where possible. Moving forward, he believes driving technical education will make every technician stronger, whether it\u2019s focusing on new product training or refresher courses to keep them sharp. Maintaining and enhancing the technician award programs will continue to reinforce the value and regard that the technical service aspect so richly deserves. Not surprisingly, Gumpright enjoys performing do-it-yourself projects around the house. He resides in New Jersey with his girlfriend of 15-plus years, Ellen (\u201cMy paperless wife,\u201d Gumpright mused). An avid golfer who maximizes his stroke allotment, Gumpright has an adult son, Daniel, who lives on Cape Cod, and a daughter, Abigail, who will be attending SUNY-New Paltz later this year.<\/p>\n","protected":false},"author":166,"featured_media":40081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3626,80,1650,82,84,1638],"tags":[3853,1975],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/40917"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=40917"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/40917\/revisions"}],"predecessor-version":[{"id":40919,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/40917\/revisions\/40919"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/40081"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=40917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=40917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=40917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}