{"id":37554,"date":"2019-12-05T09:32:11","date_gmt":"2019-12-05T17:32:11","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=37554"},"modified":"2019-12-05T09:32:14","modified_gmt":"2019-12-05T17:32:14","slug":"print-industry-executive-geoff-loftus-joins-efi-for-new-customer-advocacy-and-service-initiative","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2019\/12\/print-industry-executive-geoff-loftus-joins-efi-for-new-customer-advocacy-and-service-initiative\/","title":{"rendered":"Print Industry Executive Geoff Loftus Joins EFI for New Customer Advocacy and Service Initiative"},"content":{"rendered":"\n

Fremont, CA (Dec. 5, 2019)<\/em> \u2014 Electronics For Imaging, Inc. has embarked on a strategic initiative to enhance its commitment to customer satisfaction by strengthening global service offerings. Long-time print industry service executive Geoff Loftus has joined EFI to help drive this initiative for the company\u2019s global inkjet operations. Loftus, who is EFI\u2019s new vice president of global inkjet service, will spearhead customer advocacy and service with a large portion of the company\u2019s client base \u2013 thousands of customers worldwide who rely on EFI for high-quality display graphics\/signage, packaging, textiles and building material print production.<\/p>\n\n\n\n

The service initiative is one of the key aspects of transformation at EFI under new CEO Jeff Jacobson following the 2019 acquisition of the company by an affiliate of private equity firm Siris Capital LLC. In addition to on-site service, parts support and in-person training programs, the initiative includes increased development for the company\u2019s emerging service solutions \u2013 including AI for predictive analytics, remote diagnostics and cloud-based technologies \u2013 to help drive greater customer satisfaction with high quality, uptime and productivity.<\/p>\n\n\n\n

\"\"
Geoff Loftus, EFI<\/figcaption><\/figure><\/div>\n\n\n\n

Based in EFI\u2019s Manchester, New Hampshire, Display Graphics facility, Loftus brings to EFI a wealth of experience helping print service providers get the most from their technology investments. A mechanical engineer by training, he spent 15 years with German offset press giant Heidelberger Druckmaschinen in engineering and service executive leadership roles. From 2006-2016, he served as VP of worldwide service, chief quality officer and chief operating officer for digital offset press and printing plate company Presstek.<\/p>\n\n\n\n

Most recently, Loftus was head of operations for power electronic systems manufacturer Semikron Inc. He has a Bachelor of Science in mechanical engineering from the University of Vermont, and an MBA from New Hampshire College.<\/p>\n\n\n\n

\u201cGeoff is the ideal leader to establish a stronger customer success mentality within our expansive worldwide service operations, and he is one of the very few in the print industry with the level of experience and expertise needed to take EFI to the next level as a valued and trusted technology provider,\u201d said EFI Chief Operating Officer Marc Olin. \u201cHe will be essential in helping EFI\u2019s customers extend their competitive advantage in the industry\u2019s transformation from analog to digital printing.\u201d<\/p>\n\n\n\n

Loftus is leading the development and execution of global services strategy, partnering with the teams across EFI\u2019s inkjet business lines. Key to the effort are new initiatives to strengthen and optimize inkjet customer support offerings that EFI\u2019s dedicated inkjet service teams deliver worldwide.<\/p>\n\n\n\n

\u201cThroughout my career in the imaging industry, I have admired EFI\u2019s progress and innovation in driving digital print,\u201d said Loftus, \u201cand I am excited to help serve as a customer champion by aligning our global service teams to continue growing the superior support offerings that help our customers be more efficient, more productive and more profitable.\u201d<\/p>\n\n\n\n

###<\/p>\n\n\n\n

About EFI<\/strong>
EFI<\/a> is a global technology company, based in Silicon Valley, and is leading the worldwide transformation from analog to digital imaging. We are passionate about fueling customer success with products that increase competitiveness and boost productivity. To do that, we develop breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process. <\/p>\n","protected":false},"excerpt":{"rendered":"

Fremont, CA (Dec. 5, 2019) \u2014 Electronics For Imaging, Inc. has embarked on a strategic initiative to enhance its commitment to customer satisfaction by strengthening global service offerings. Long-time print industry service executive Geoff Loftus has joined EFI to help drive this initiative for the company\u2019s global inkjet operations. Loftus, who is EFI\u2019s new vice president of global inkjet service, will spearhead customer advocacy and service with a large portion of the company\u2019s client base \u2013 thousands of customers worldwide who rely on EFI for high-quality display graphics\/signage, packaging, textiles and building material print production. The service initiative is one of the key aspects of transformation at EFI under new CEO Jeff Jacobson following the 2019 acquisition of the company by an affiliate of private equity firm Siris Capital LLC. In addition to on-site service, parts support and in-person training programs, the initiative includes increased development for the company\u2019s emerging service solutions \u2013 including AI for predictive analytics, remote diagnostics and cloud-based technologies \u2013 to help drive greater customer satisfaction with high quality, uptime and productivity. Based in EFI\u2019s Manchester, New Hampshire, Display Graphics facility, Loftus brings to EFI a wealth of experience helping print service providers get the most from their technology investments. A mechanical engineer by training, he spent 15 years with German offset press giant Heidelberger Druckmaschinen in engineering and service executive leadership roles. From 2006-2016, he served as VP of worldwide service, chief quality officer and chief operating officer for digital offset press and printing plate company Presstek. Most recently, Loftus was head of operations for power electronic systems manufacturer Semikron Inc. He has a Bachelor of Science in mechanical engineering from the University of Vermont, and an MBA from New Hampshire College. \u201cGeoff is the ideal leader to establish a stronger customer success mentality within our expansive worldwide service operations, and he is one of the very few in the print industry with the level of experience and expertise needed to take EFI to the next level as a valued and trusted technology provider,\u201d said EFI Chief Operating Officer Marc Olin. \u201cHe will be essential in helping EFI\u2019s customers extend their competitive advantage in the industry\u2019s transformation from analog to digital printing.\u201d Loftus is leading the development and execution of global services strategy, partnering with the teams across EFI\u2019s inkjet business lines. Key to the effort are new initiatives to strengthen and optimize inkjet customer support offerings that EFI\u2019s dedicated inkjet service teams deliver worldwide. \u201cThroughout my career in the imaging industry, I have admired EFI\u2019s progress and innovation in driving digital print,\u201d said Loftus, \u201cand I am excited to help serve as a customer champion by aligning our global service teams to continue growing the superior support offerings that help our customers be more efficient, more productive and more profitable.\u201d ### About EFIEFI is a global technology company, based in Silicon Valley, and is leading the worldwide transformation from analog to digital imaging. We are passionate about fueling customer success with products that increase competitiveness and boost productivity. To do that, we develop breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37554"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=37554"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37554\/revisions"}],"predecessor-version":[{"id":37556,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37554\/revisions\/37556"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=37554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=37554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=37554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}