{"id":37063,"date":"2019-11-26T23:55:30","date_gmt":"2019-11-27T07:55:30","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=37063"},"modified":"2019-12-27T14:47:09","modified_gmt":"2019-12-27T22:47:09","slug":"elite-dealers-50-million-to-100-million-4","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/elite-dealers\/2019\/11\/elite-dealers-50-million-to-100-million-4\/","title":{"rendered":"Elite Dealers: $50\u00a0million to $100\u00a0million"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"180\" height=\"107\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ACP-full-color-no-tagline.jpg\" alt=\"\" class=\"wp-image-37065\"\/><\/figure>\n\n\n\n<p><strong>All Copy Products<\/strong><br>Denver, CO<br>www.allcopyproducts.com<br>www.verticomm.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1975<br><strong>President\/Owner<\/strong>: Brad Knepper<br><strong>Number of Employees<\/strong>: 415<br><strong>Primary Vendors<\/strong>: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Oc\u00e9, KIP, Kyocera, Promethean<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, ECI Software, Canon, Drivve, Prism, PaperStream, StratoQ, Objectif Lune, Intellinetics, Square 9, Laserfiche, Kofax<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, DLL, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $77&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed IT (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: ACP moved into its new corporate headquarters in Lincoln Park, Colorado, in the heart of Denver. Construction of the new home took two years.<\/p>\n\n\n\n<p><strong>Why We Consider All Copy Products (ACP) Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Hot leads. The dealer has implemented a new lead-distribution system that automates the process of sending out leads, getting them into the hands of salespeople virtually immediately. Another wrinkle is a lead timer ACP implemented, which gives the reps more urgency in responding. As a result, the average response time of inbound leads is less than 15 minutes. <\/li><li>Unprecedented deal. ACP registered the largest sale in company history during 2019, placing 4,000 devices at a large health care provider. The dealer has eight full-time employees dedicated to servicing this client.<\/li><li>Website redesign. By moving its redesigned websites to a new, innovative platform, ACP has more control over the design and content without plugins that can slow the site down. With clean code, a modern design and SEO-optimized content, its traffic numbers have soared and conversions have increased dramatically. <\/li><li>Employee destination. In order to cultivate a working environment that generates pride and a sense of belonging, ACP solicits feedback from its team members to discover ways in which they can improve. The dealer also prefers to promote from within rather than filling upper-echelon positions with outside candidates. <\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"325\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ACP-HQ-Outside.jpg\" alt=\"\" class=\"wp-image-37066\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ACP-HQ-Outside.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ACP-HQ-Outside-300x160.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"113\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-1-3.png\" alt=\"\" class=\"wp-image-37068\"\/><\/figure>\n\n\n\n<p><strong>Caltronics Business Systems \u2013 A Flex Technology Group Company<\/strong><br> Sacramento, CA<br> www.caltronics.net<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img loading=\"lazy\" width=\"150\" height=\"200\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Dan-Reilly.jpg\" alt=\"\" class=\"wp-image-37069\"\/><figcaption>Dan Reilly<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Year Founded<\/strong>: 1975<br><strong>President\/Owner<\/strong>: Dan Reilly (president)<br><strong>Number of Employees<\/strong>: 275<br><strong>Primary Vendors<\/strong>: Konica Minolta, Canon, Sharp, KIP, HP, Lexmark<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Square 9, Kofax, XMedius<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, Citi, DLL, U.S. Bank, Wells Fargo, TIAA Bank, LEAF, Canon Financial Services<br><strong>Approximate Yearly Revenue<\/strong>: $60-$65&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed print, professional services, production printing<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Caltronics continued to invest in its infrastructure that provided organic growth to all its partners in MPS, professional services and production printing.<\/p>\n\n\n\n<p><strong>Why We Consider Caltronics Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Family support. As part of the Flex Technology Group of companies, Caltronics can provide extensive vertical market knowledge to help customers of all industries and sizes. Its national reach allows Caltronics to service customers from a centrally located dispatch center. Its service model, in tandem with FTG\u2019s resources, provides a consistent end-user experience. <\/li><li>Sustained excellence. Caltronics has appeared on the Inc. 5000 list of fastest-growing companies for 10 consecutive years. The dealer has also ranked on the Top 100 CRN 500 Solutions list.<\/li><li>Quality environment. The company holds the distinction of being one of the largest family-operated office equipment dealers in the United States. In addition to the full spectrum of health and retirement benefits, Caltronics nurtures its employee base with opportunities for career advancement and community involvement in an authentic company culture.  <\/li><li>Giving back. Caltronics\u2019 departments identify local nonprofits to support as a unit and use the experience to create team-building activities. Employees are provided with paid time off to support organizations of their choice, and as a whole, the company backs numerous fundraisers, including those to aid in the aftermath of California wildfires.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"91\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-6.png\" alt=\"\" class=\"wp-image-37071\"\/><\/figure>\n\n\n\n<p><strong>Centric Business Systems<\/strong><br>Owings Mills, MD<br>www.centricbiz.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1990<br><strong>President\/Owner<\/strong>: Rick Bastinelli<br><strong>Number of Employees<\/strong>: 265<br><strong>Primary Vendors<\/strong>: Sharp, Ricoh, Kyocera, HP<br><strong>Primary Solutions Offerings<\/strong>: M-Files, Square 9, PaperCut<br><strong>Primary Leasing Partners<\/strong>: DLL, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $60&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Health care and production verticals, acquisitions<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Centric assembled a team of employees, with representation from all departments, to define and document the company\u2019s culture. The team identified qualities, mindsets and expectations that help provide clarity to new employees.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"439\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/RBSS.jpg\" alt=\"\" class=\"wp-image-37072\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/RBSS.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/RBSS-300x216.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Centric\u2019s Scott Schnabel, executive vice president (left) and Rick Bastinelli, president<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Centric Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Focused support. The Centric Connect program helps resolve post-installation issues with copiers and provides value for those clients who may lack IT support. Prior to its implementation, help desk technicians were spending more time solving customer network and software issues than dealing with device issues.  <\/li><li>Healthy growth. The dealer added a new health system client with 11 hospitals. The engagement included a managed print and copy services agreement for more than 5,000 devices, as well as production.<\/li><li>Vertical approach. Centric has recruited, hired and trained members of its sales staff to become experts and focus on specific vertical markets. Their efforts are focused on prospecting, presenting, supporting and building business relationships in specific verticals such as health care, legal, religious, government, education and production.<\/li><li>Community caring. The dealer\u2019s staff supports and serves on local non-profit boards, including the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, Johns Hopkins Board of Trustees and the Stella Maris Advisory Board. <\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"48\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-24.png\" alt=\"\" class=\"wp-image-37074\"\/><\/figure>\n\n\n\n<p><strong>Copiers Northwest, Inc.<\/strong><br>Seattle, WA<br>www.copiersnw.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1986<br><strong>President\/Owner<\/strong>: Mark Petrie (CEO), Gregg Petrie (president) <br><strong>Number of Employees<\/strong>: 250+<br><strong>Primary Vendors<\/strong>: Canon, Oce, Sharp, HP, Lexmark, Konica Minolta, Nextiva<br><strong>Primary Solutions Offerings<\/strong>: Canon, PaperCut, Laserfiche<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, Canon Financial Services, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $56&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Production equipment (20%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: The dealer opened its Imagination Studio, which houses the Colorado and Arizona wide-format products. Clients that can\u2019t afford to invest in these technologies can use Copiers Northwest\u2019s in-house capabilities to produce wall and floor graphics, along with indoor and outdoor signage.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"369\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/CEO-Mark-Petrie-Gregg-Petrie-President.jpg\" alt=\"\" class=\"wp-image-37075\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/CEO-Mark-Petrie-Gregg-Petrie-President.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/CEO-Mark-Petrie-Gregg-Petrie-President-300x181.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>CEO Mark Petrie (left) and President Gregg Petrie<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Copiers Northwest Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Innovative marketing. Some of Copiers Northwest\u2019s creative programs have proven to be popular with customers, including the \u201cHave Your Cake and Eat It, Too\u201d promotion that offered color copies for the same price as black-and-white prints. The dealer also takes advantage of manufacturer-sponsored promotions, such as HP\u2019s lead-generating tie-ins with Spiceworks, one of the largest networks of IT professionals.<\/li><li>Terrestrial radio. This year, Copiers Northwest kicked off a radio advertising campaign that featured top executives Mark and Gregg Petrie providing humorous banter on the leading stations in Washington and Oregon. While light-hearted, the spots touch on key business points.<\/li><li>Manufacturer kudos. Among the many awards the dealer has received in the past few years is HP\u2019s Premier Gold Partner status and the Hyakuman Kai Outstanding Sales Achievement award from Sharp. Locally, the company was named a 2019 Gold Business Partner by the Puget Sound\u2019s Association of Legal Administrators.<\/li><li>Community pillars. Copiers Northwest sponsors the Northwest Harvest Food Drive, and also participates in the U.S. Marine Corps Reserve\u2019s Toys for Tots program. The dealer supports local sports teams with equipment and sponsorships, including the Boeing Classic (PGA tour event), the Seattle Thunderbirds minor league hockey team and Emerald Downs horse-racing track.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"63\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-1-4.png\" alt=\"\" class=\"wp-image-37077\"\/><\/figure>\n\n\n\n<p><strong>EO Johnson Business Technologies<\/strong><br>Wausau, WI<br>www.eojohnson.com<br>www.locknetmanagedit.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1957<br><strong>President\/Owner<\/strong>: Mary Jo Johnson (owner\/CEO)<br><strong>Number of Employees<\/strong>: 300<br><strong>Primary Vendors<\/strong>: Canon, Lanier, Oc\u00e9, Ricoh, Samsung, Toshiba, RISO, Cisco, Fortinet, HP, Nimble, Dell, Destroy It, Duplo, PSI, Standard, Zebra<br><strong>Primary Solutions Offerings<\/strong>: EFI, Fabsoft, Fusion Pro, MBM, MSI, Kofax, Objectif Lune, PaperCut, Print Fleet, PSIGEN, RFIDeas, Square 9, StorageCraft, ESET, Datto, Microsoft, VMWare, Autotask, Zixcorp, Barracuda, Stratozen, Qualys, Tenable, KnowBe4, Symantec, Cloudamize, ID Agent<br><strong>Primary Leasing Partners<\/strong>: In-house leasing through GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $60-$65&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Production print (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: EO Johnson continues to invest in the Minneapolis market and has made a significant brick-and-mortar investment in its Eau Claire, Wisconsin, facility to accommodate a state-of-the-art demo studio showcasing its solutions and production print offerings.<\/p>\n\n\n\n<p><strong>Why We Consider EO Johnson Business Technologies Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Market savvy. Backed by its experience and regulatory commitments in the medical and financial markets, EO Johnson continues to protect its clients with the highest level of care. To underscore that commitment, the dealer has rolled out several new security products through its Locknet Managed IT business. It also continues to partner its imaging and IT businesses to provide a more-robust security network and print offering to better protect customers. <\/li><li>Contractual success. Some of its biggest recent takedowns include the refreshing of production print gear for the largest fuel\/convenience retailer in the Midwest, a complete refresh of print services with a substantial health care provider in north central Wisconsin and a rollout of wide-format equipment to the largest home improvement retailer in the Midwest.<\/li><li>Inbound marketing. EO Johnson has shifted its focus from a heavy outbound marketing strategy to inbound with an investment in HubSpot to streamline, automate and measure the outcomes of marketing campaigns, workflows and social engagement. Since launching its inbound strategy in early 2019, the company has increased online leads with its optimized content, resulting in more leads and, ultimately, additional sales. <\/li><li>Managed IT rebrand. Earlier this year, EO Johnson rebranded its managed IT service division, Locknet, with a new logo, tagline, website and marketing sell sheets, and clearly defined its client personas and marketing strategy. The Locknet marketing message is now unique and competitive visually and tonally, strongly comparing to other IT providers. The company now ranks at the top in Google searches at each location. Blogs are directed specifically to their target audiences, and marketing material is relevant to managed IT, but also complements the EO Johnson brand.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"344\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Blding-New-sign-2.jpg\" alt=\"\" class=\"wp-image-37078\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Blding-New-sign-2.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Blding-New-sign-2-300x169.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"101\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-1-5.png\" alt=\"\" class=\"wp-image-37079\"\/><\/figure>\n\n\n\n<p><strong>FlexPrint LLC \u2013 A Flex Technology Group Company<\/strong><br>Mesa, AZ<br>www.flexprintinc.com<br>www.flextg.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2005<br><strong>President\/Owner<\/strong>: Corey Rivard (vice president)<br><strong>Number of Employees<\/strong>: 350<br><strong>Primary Vendors<\/strong>: Ricoh, Canon, Sharp, HP, Lexmark, Brother, Zebra<br><strong>Primary Solutions Offerings<\/strong>: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9<br><strong>Primary Leasing Partners<\/strong>: Citi, GreatAmerica, U.S. Bank, Wells Fargo, TIAA Bank, DLL, Canon Financial Services, LEAF<br><strong>Approximate Yearly Revenue<\/strong>: $60-$65&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS, professional services, production printing <br><strong>Biggest Accomplishment of the Past Year<\/strong>: FlexPrint continues to invest in its infrastructure that provided organic growth to all of its partners.<\/p>\n\n\n\n<p><strong>Why We Consider FlexPrint Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Customer dedication. FlexPrint provides transparent billing and guaranteed quarterly business reviews while striving for continual process improvement. As part of the Flex Technology Group, the dealer ensures clients will have access to best-in-class service, employees and manufacturers.<\/li><li>Contractual success. Some of the biggest wins for FlexPrint in 2019 include extensive deals that serve the retail, legal and health care business verticals.<\/li><li>Human resources. The key to success at FlexPrint has always emanated from its core of 350 team members who are dedicated to enhancing the customer experience. Thus, the dealer takes great care in ensuring its employees are backed by personalized training that speaks to their strengths while challenging them to reach their full potential in a supportive environment.<\/li><li>United approach. As part of the Flex Technology Group of companies, FlexPrint promotes OneFTG\u2014one team with one plan and one goal, all working in concert to help each other grow as a business unit in their local communities.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"300\" height=\"67\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Image-Source-Logo.png\" alt=\"\" class=\"wp-image-37080\"\/><\/figure>\n\n\n\n<p><strong>Image Source<\/strong><br>San Bernardino, CA<br>www.imagesourceusa.com<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img loading=\"lazy\" width=\"150\" height=\"200\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Brad-Craft-Image-Source.jpg\" alt=\"\" class=\"wp-image-37081\"\/><figcaption>Brad Craft<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Year Founded<\/strong>: 1988<br><strong>President\/Owner<\/strong>: Brad Craft<br><strong>Number of Employees<\/strong>: 210<br><strong>Primary Vendors<\/strong>: Xerox, Mutoh, HP, Bourg, KIP<br><strong>Primary Solutions Offerings<\/strong>: Square 9, Umango, Kofax, PaperCut, Y Soft, XMedius<br><strong>Primary Leasing Partners<\/strong>: Xerox Financial Services, U.S. Bank, LEAF, Wells Fargo, Balboa<br><strong>Approximate Yearly Revenue<\/strong>: $55&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed IT<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Image Source realized vertical expansion without enduring the overhead involved with added real estate.<\/p>\n\n\n\n<p><strong>Why We Consider Image Source Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Business execution. Image Source customers appreciate the dealer\u2019s consistent follow-through on its commitments. Its secret-sauce ingredients include an excellent technical staff, accurate and timely invoicing, along with efficient and effective supplies fulfillment.<\/li><li>Happy employees. Judith Jarvis, Image Source\u2019s executive vice president and chief sales officer, provides consistent, diligent sales leadership with a focus on growth and personal development. Its service and operations leadership provides dedicated focus and quality leadership to build a team of motivated technical support personnel. The dealer furnishes the team with the tools, training and support necessary to provide customers with the highest levels of performance possible. Consistent development of the staff yields a path to advancement that stimulates the employees\u2019 motivation to succeed.<\/li><li>Community outreach. In addition to backing its educational clients with donations of supplies and other resources to support their endeavors, Image Source benefits charities and organizations including the Special Olympics, Trinity Youth Foundation, the American Cancer Society and Boy Scouts of America. <\/li><li>Front facing. A past recipient of parent company Visual Edge Technology\u2019s Entrepreneur of the Year award and Xerox\u2019s Largest Revenue Partner of 2017, Image Source also graced the cover of ENX Magazine\u2019s June 2018 issue.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"200\" height=\"106\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/KIS_Logo.png\" alt=\"\" class=\"wp-image-37083\"\/><\/figure>\n\n\n\n<p><strong>Kelley Imaging Systems<\/strong><br>Kent, WA<br>www.kelleyimaging.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1974<br><strong>President\/Owner<\/strong>: Aric Manion<br><strong>Number of Employees<\/strong>: 275<br><strong>Primary Vendors<\/strong>: Toshiba, Xerox, Pitney Bowes, Lexmark, HP, Ricoh, Canon, Mutoh<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Abbyy, Treeno, XMPie, Hyland<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank, Wells Fargo, LEAF, TIAA Bank<br><strong>Approximate Yearly Revenue<\/strong>: $60&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: IT services (50%), professional services\/document management (40%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Kelley Imaging Systems reaped a solid combination of organic and acquisition-based growth. The company added Core Business Services in late 2018, along with three dealers in 2019 that expanded its market coverage in Montana while establishing a market presence in southeast Alaska.<\/p>\n\n\n\n<p><strong>Why We Consider Kelley Imaging Systems Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Customer value. Kelley Imaging Systems boasts a broad set of business technology solutions to support customers\u2019 diverse needs\u2014from printing to document management to IT services. The dealer made a strategic investment in personnel with industry-specific expertise across all services offerings.<\/li><li>Documented success. The dealer provides document management services to streamline workflows and provide greater security and flexibility. Leveraging partnerships with several document management software leaders, Kelley Imaging experts design and implement solutions with the help of a dedicated professional services team ready to adapt solutions to specific needs. <\/li><li>Technology prowess. Kelley Imaging Systems implements and supports the IT infrastructure and applications that businesses need to thrive with one of the largest teams of technicians and engineers in Oregon. Its strategic planning process ensures technology is always aligned with and supporting the client\u2019s short- and long-term business goals.<\/li><li>Career growth. The dealer offers an aggressive growth strategy designed to reward performers. Offering a family-friendly atmosphere, Kelley Imaging Solutions holds multiple company-wide events to build its culture. Monthly and quarterly employee-recognition programs offer financial bonuses to individuals, while each employee is also given a paid day off to volunteer for a charity of his\/her choice.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"229\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Kelley-Building.png\" alt=\"\" class=\"wp-image-37084\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Kelley-Building.png 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Kelley-Building-300x113.png 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"220\" height=\"81\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LDI_20_application.png\" alt=\"\" class=\"wp-image-37085\"\/><\/figure>\n\n\n\n<p><strong>LDI Color ToolBox<\/strong><br>Jericho, NY<br>www.myLDI.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1999<br><strong>President\/Owner<\/strong>: Jerry Blaine<br><strong>Number of Employees<\/strong>: 300<br><strong>Primary Vendors<\/strong>: Canon, Xerox, Sharp, Toshiba, HP, Samsung, Epson, EFI, RISO, Oce<br><strong>Primary Solutions Offerings<\/strong>: Kofax, Canon, PaperCut, nQueue, MaxxVault, Digital Storefront, ECI Software, Zoom<br><strong>Primary Leasing Partners<\/strong>: Canon Financial Services, TIAA Bank, DLL, LEAF, Marlin, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $75&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS, MNS, production print, Pro AV<br><strong>Biggest Accomplishment of the Past Yea<\/strong>r: In order to provide clients with the best solutions to match components to task, LDI widened the product portfolio of all its major manufacturers.<\/p>\n\n\n\n<p><strong>Why We Consider LDI Color ToolBox Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Workflow solutions. The dealer made an investment that adds productivity and quality of life to customers, underscoring its commitment to evolve with emerging technologies.<\/li><li>Making a difference. LDI has broadened its base of community support, and continues to invest in developing a platform for social responsibility, digital literacy and education.<\/li><li>Why LDI? By working with an independent dealer like LDI, customers have the opportunity to tap into a vast array of integrated products and services. The company is thoroughly vested in supporting every product in its portfolio.<\/li><li>Top scores. Among the biggest takedowns for LDI during 2019 were deals in the health care, real estate and entertainment vertical markets.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"338\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LDI_NYC-Showroom.png\" alt=\"\" class=\"wp-image-37086\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LDI_NYC-Showroom.png 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LDI_NYC-Showroom-300x166.png 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"80\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LOC_TRANSP.png\" alt=\"\" class=\"wp-image-37088\"\/><\/figure>\n\n\n\n<p><strong>Les Olson Company<\/strong><br>Salt Lake City, UT<br>www.lesolson.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1956<br><strong>President\/Owner<\/strong>: Troy Olson\/14 Olson family members share ownership<br><strong>Number of Employees<\/strong>: 270<br><strong>Primary Vendors<\/strong>: Sharp, HP, Fujitsu<br><strong>Primary Solutions Offerings<\/strong>: DocuWare, Sophos, PaperCut, eFile Cabinet<br><strong>Primary Leasing Partners<\/strong>: REVCO (internal leasing), U.S. Bank, Wells Fargo, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $50&nbsp;million <br><strong>Fastest-Growing Business Segments<\/strong>: Managed IT services<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Les Olson Company became Sharp\u2019s largest purchasing group in the world. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"376\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LOC_BoardofDirectors.jpg\" alt=\"\" class=\"wp-image-37089\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LOC_BoardofDirectors.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/LOC_BoardofDirectors-300x185.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Les Olson Company\u2019s board of directors (from left): Troy Olson, chief business development officer; James Olson, CEO; Lisa Thaller, chief business officer and chairman of the board of directors; Ryan Bingham, executive vice president of branch operations<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Les Olson Company Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Dependable dealer. Les Olson Company has a proven track record of being available anytime to meet the customer\u2019s needs. It\u2019s ingrained in the culture for both owners and employees to be at the client\u2019s beck and call, whether it\u2019s for service or dispute resolution. As a testament to this dependability, the company has numerous client relationships that have lasted decades. <\/li><li>IT proficiency. The dealer boasts the ability to offer every IT technology component a customer needs, including phone systems, servers and computer hardware, along with network cabling, monitoring, management and security, to name a few.<\/li><li>Upfront terms. Les Olson Company provides service contracts that are competitively priced, minus any hidden costs or grandfather clauses. It avoids employing promotional specials that offer a low introductory rate with ballooning terms in the end. The dealer takes pride in its consistent fairness throughout the ownership cycle.<\/li><li>Familiar song. The Les Olson Company TV\/radio jingle is legendary in its market, and clients\/prospects often sing it to the dealer\u2019s sales reps when they do an office cold call. It is an example of the company\u2019s strong brand recognition.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"59\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-1-6.png\" alt=\"\" class=\"wp-image-37091\"\/><\/figure>\n\n\n\n<p><strong>PERRY proTECH<\/strong><br>Lima, OH<br>www.perryprotech.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1965<br><strong>President\/Owner<\/strong>: Barry Clark (CEO), Pat Summers (president)<br><strong>Number of Employees<\/strong>: 248<br><strong>Primary Vendors<\/strong>: Konica Minolta, Ricoh, Lexmark, Microsoft, HP, Cisco, Promethean, BenQ<br><strong>Primary Solutions Offerings<\/strong>: Prism, PaperCut, OpenText, Kofax, SchoolGate Guardian, Microsoft Azure<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica, Wells Fargo <br><strong>Approximate Yearly Revenue<\/strong>: $75-$85&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Net-new business (62%), MPS (26%), MNS (23%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: PERRY proTECH made a significant investment in its Fort Wayne market with the opening of a new facility.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/PPT-FTW-Event-RibbonCutting.jpg\" alt=\"\" class=\"wp-image-37092\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/PPT-FTW-Event-RibbonCutting.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/PPT-FTW-Event-RibbonCutting-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>PERRY proTECH celebrates the grand opening of its newly-constructed facility in Ft. Wayne, IN, in May<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider PERRY proTECH Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Branding refresh. Due to its growing line of technology offerings, PERRY proTECH embarked upon an update of its brand to better communicate the scope and interconnectivity of its offerings in a modern business environment. Messaging was built around three core tenets that have been a hallmark of PERRY proTECH while speaking to its future: \u201cHistory of Excellence. Experts in Technology. Leaders in Innovation.\u201d <\/li><li>Health care expansion. The dealer saw significant growth in the health care vertical for MFP and managed print contracts with eight hospitals, including six net-new customers.<\/li><li>Major wins. Four independent hospitals created a buying group and assembled an RFP for the best solution from MFP and MPS providers. PERRY proTECH worked with its manufacturer partners and internal resources to capture this highly competitive contract. The deal included 600-plus new MFP units, and the dealer is now managing a fleet of more than 800 printers.<\/li><li>Industry recognition. PERRY proTECH has reeled in a number of industry recognitions, some of which include the Konica Minolta Pro-Tech Service Award, Ricoh Service Excellence Award, Emerging Market Ricoh Award, Konica Minolta\u2019s Top Solution Seller of the Year, Cisco Elite Status, Lexmark Premier Circle, U.S. Bank Elite Award, GreatAmerica Prestige Dealer Award and multiple United Way Awards.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"116\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Prosource-Red.png\" alt=\"\" class=\"wp-image-37094\"\/><\/figure>\n\n\n\n<p><strong>Prosource<\/strong><br>Cincinnati, OH<br>www.totalprosource.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1985<br><strong>President\/Owne<\/strong>r: Brad Cates (president and CEO), Ben Russert (owner)<br><strong>Number of Employees<\/strong>: 215<br><strong>Primary Vendors<\/strong>: Konica Minolta, Lexmark, Toshiba, HP, Kyocera<br><strong>Primary Solutions Offerings<\/strong>: Hyland, PaperCut, Kofax, OpenText<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, Wells Fargo, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $50-$55&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Document management (58%), MPS (17%), hardware (16%), managed IT (16%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Prosource measures the impact of its customer experience though the Net Promoter Score (NPS). In the past year, it has maintained a score above 92.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"346\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Prosource-Ribbon-Cutting.jpg\" alt=\"\" class=\"wp-image-37095\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Prosource-Ribbon-Cutting.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Prosource-Ribbon-Cutting-300x170.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Prosource unveils its newly renovated showroom at its Cincinnati headquarters. From left are Amy Mersch, marketing manager; Brad Cates, president and CEO; Ben Russert, owner; Melissa Schneider, marketing and sales support manager<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Prosource Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Customer commitment. Prosource uses a customer-centric approach and an unflinching commitment to quality, service and customer enhancement via its TotalPro Experience. This end-to-end approach identifies customer needs and exceeds their expectations while ensuring the dealer gets the job done right, from start to finish. It is backed by a make-right TotalPro Guarantee.<\/li><li>Fantastic feedback. To ensure the dealer is following through on its aforementioned pledge, it engaged a research and data-analytics firm to administer a customer feedback survey. It yielded testimonials that underscored the notion that Prosource can deliver everywhere along the customer-experience path, from account managers to service techs, with efficient and effective performances.<\/li><li>Great expectations. Prosource\u2019s strategic, executive-driven \u201cFlight Plan\u201d lays out the year\u2019s strategies with actionable steps mapped out by quarter, including training and development, and provides channels for employee feedback on topics ranging from culture to processes.<\/li><li>Helping hands. Among the organizations supported by Prosource is the Dragonfly Foundation, which supports pediatric cancer patients and their families throughout their journeys. Last December, Prosource \u201cadopted\u201d 18 families affected by pediatric cancer. Employees purchased and wrapped more than 130 gifts to bring comfort and joy to these families during the holiday season. <\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"300\" height=\"95\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/MAIN-LOGO-PROVEN.png\" alt=\"\" class=\"wp-image-37098\"\/><\/figure>\n\n\n\n<p><strong>Proven IT<\/strong><br>Tinley Park, IL<br>www.provenIT.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2003<br><strong>President\/Owner<\/strong>: John Cosich<br><strong>Number of Employees<\/strong>: 264<br><strong>Primary Vendors<\/strong>: Xerox, Toshiba, Canon<br><strong>Primary Solutions Offerings<\/strong>: Laserfiche, PaperCut<br><strong>Primary Leasing Partners<\/strong>: LEAF    <br><strong>Approximate Yearly Revenue<\/strong>: $61&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed services (324%)    <br><strong>Biggest Accomplishment of the Past Year<\/strong>: Proven IT celebrated the grand opening of its Chicago Loop office with state-of-the-art technology nestled inside one of the city\u2019s premier buildings. The dealer opened another office in Phoenix as well. <\/p>\n\n\n\n<p><strong>Why We Consider Proven IT Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Marketing mavens. Proven IT has created a premade, branded box that sales executives can use; it includes documentation that showcases the company\u2019s menu of solutions. Also, the dealer reserves space at local restaurants to treat clients to lunch-and-learn sessions.<\/li><li>Key score. By implementing Laserfiche document management solutions, Proven IT was able to optimize the workflow of a large school district in the Chicago suburbs. The district is now able to receive, store and process documents electronically.<\/li><li>Employee perks. The dealership sponsors numerous employee events throughout the year aimed at cultivating a family atmosphere. A recent event\u2014a party in the company\u2019s parking lot, complete with a musical band and dunk tank\u2014rewarded team members for reaching a goal. The company also attends a White Sox game every year. <\/li><li>Charitable endeavors. Proven IT employees have helped raised more than $100,000 to benefit the Sertoma Centre. The company also created a scholarship (\u201cDo It Stevie\u2019s Way\u201d) in honor of an employee\u2019s son who passed away while undergoing heart surgery.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"343\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ProvenIT-HQ.jpg\" alt=\"\" class=\"wp-image-37099\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ProvenIT-HQ.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ProvenIT-HQ-300x169.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Proven IT\u2019s Tinley Park headquarters and distribution center<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"260\" height=\"56\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/Asset-1-7.png\" alt=\"\" class=\"wp-image-37101\"\/><\/figure>\n\n\n\n<p><strong>Systel Business Equipment<\/strong><br>Fayetteville, NC<br>www.systeloa.com<br>www.systelprinting.com<\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1981<br><strong>President\/Owner<\/strong>: Keith Allison<br><strong>Number of Employees<\/strong>: 250<br><strong>Primary Vendors<\/strong>: Ricoh, Konica Minolta, HP, Panasonic, Lexmark<br><strong>Primary Solutions Offerings<\/strong>: Square 9, PaperCut, RightFax, Pharos<br><strong>Primary Leasing Partners<\/strong>: DLL, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $60&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Production print, in-house leasing<br><strong>Biggest Accomplishment of the Past Year<\/strong>: For the first time in 20 years, Systel Business Equipment closed a pair of acquisitions. One provided a foray into an area where the dealer didn\u2019t have much coverage. The company also gained manufacturer authorization in three states where it has acquisitions pending.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ENX-Elite-Dealer-of-the-Year-2019.jpg\" alt=\"\" class=\"wp-image-37102\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ENX-Elite-Dealer-of-the-Year-2019.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2019\/11\/ENX-Elite-Dealer-of-the-Year-2019-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Systel Business Equipment Elite:<\/strong><\/p>\n\n\n\n<ul class=\"style1List\"><li>Video marketing. Systel invested in its staff to help bolster its video campaigns, which are aimed at conveying its customer-service message in a more-meaningful and interactive way.<\/li><li>Production growth. With the continued rise of inkjet and production printing, Systel decided to invest in a Konica Minolta AccurioJet (KM-1) inkjet press to test the technology while enhancing its in-house printing division for customers. The printing shop allows Systel to expand its customer reach and handle their printing needs during an equipment installation or upgrade.<\/li><li>Schooling the competition. The 2019 campaign was a successful one for Systel in knocking down several large K-12 education accounts. One new client yielded a 600-machine installation after 35 years of calling on the account. <\/li><li>Creative charity. Systel added a twist to its customer-appreciation events, partnering with two to three local charities in each market to raise money at each event. The funds are then divided among the charitable organizations. The events included a Casino Night and raffle\/auction to support the causes.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>All Copy ProductsDenver, COwww.allcopyproducts.comwww.verticomm.com Year Founded: 1975President\/Owner: Brad KnepperNumber of Employees: 415Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Oc\u00e9, KIP, Kyocera, PrometheanPrimary Solutions Offerings: PaperCut, ECI Software, Canon, Drivve, Prism, PaperStream, StratoQ, Objectif Lune, Intellinetics, Square 9, Laserfiche, KofaxPrimary Leasing Partners: GreatAmerica, DLL, U.S. BankApproximate Yearly Revenue: $77&nbsp;millionFastest-Growing Business Segments: Managed IT (25%)Biggest Accomplishment of the Past Year: ACP moved into its new corporate headquarters in Lincoln Park, Colorado, in the heart of Denver. Construction of the new home took two years. Why We Consider All Copy Products (ACP) Elite: Hot leads. The dealer has implemented a new lead-distribution system that automates the process of sending out leads, getting them into the hands of salespeople virtually immediately. Another wrinkle is a lead timer ACP implemented, which gives the reps more urgency in responding. As a result, the average response time of inbound leads is less than 15 minutes. Unprecedented deal. ACP registered the largest sale in company history during 2019, placing 4,000 devices at a large health care provider. The dealer has eight full-time employees dedicated to servicing this client. Website redesign. By moving its redesigned websites to a new, innovative platform, ACP has more control over the design and content without plugins that can slow the site down. With clean code, a modern design and SEO-optimized content, its traffic numbers have soared and conversions have increased dramatically. Employee destination. In order to cultivate a working environment that generates pride and a sense of belonging, ACP solicits feedback from its team members to discover ways in which they can improve. The dealer also prefers to promote from within rather than filling upper-echelon positions with outside candidates. Caltronics Business Systems \u2013 A Flex Technology Group Company Sacramento, CA www.caltronics.net Year Founded: 1975President\/Owner: Dan Reilly (president)Number of Employees: 275Primary Vendors: Konica Minolta, Canon, Sharp, KIP, HP, LexmarkPrimary Solutions Offerings: PaperCut, Square 9, Kofax, XMediusPrimary Leasing Partners: GreatAmerica, Citi, DLL, U.S. Bank, Wells Fargo, TIAA Bank, LEAF, Canon Financial ServicesApproximate Yearly Revenue: $60-$65&nbsp;millionFastest-Growing Business Segments: Managed print, professional services, production printingBiggest Accomplishment of the Past Year: Caltronics continued to invest in its infrastructure that provided organic growth to all its partners in MPS, professional services and production printing. Why We Consider Caltronics Elite: Family support. As part of the Flex Technology Group of companies, Caltronics can provide extensive vertical market knowledge to help customers of all industries and sizes. Its national reach allows Caltronics to service customers from a centrally located dispatch center. Its service model, in tandem with FTG\u2019s resources, provides a consistent end-user experience. Sustained excellence. Caltronics has appeared on the Inc. 5000 list of fastest-growing companies for 10 consecutive years. The dealer has also ranked on the Top 100 CRN 500 Solutions list. Quality environment. The company holds the distinction of being one of the largest family-operated office equipment dealers in the United States. In addition to the full spectrum of health and retirement benefits, Caltronics nurtures its employee base with opportunities for career advancement and community involvement in an authentic company culture. Giving back. Caltronics\u2019 departments identify local nonprofits to support as a unit and use the experience to create team-building activities. Employees are provided with paid time off to support organizations of their choice, and as a whole, the company backs numerous fundraisers, including those to aid in the aftermath of California wildfires. Centric Business SystemsOwings Mills, MDwww.centricbiz.com Year Founded: 1990President\/Owner: Rick BastinelliNumber of Employees: 265Primary Vendors: Sharp, Ricoh, Kyocera, HPPrimary Solutions Offerings: M-Files, Square 9, PaperCutPrimary Leasing Partners: DLL, U.S. BankApproximate Yearly Revenue: $60&nbsp;millionFastest-Growing Business Segments: Health care and production verticals, acquisitionsBiggest Accomplishment of the Past Year: Centric assembled a team of employees, with representation from all departments, to define and document the company\u2019s culture. The team identified qualities, mindsets and expectations that help provide clarity to new employees. Why We Consider Centric Business Systems Elite: Focused support. The Centric Connect program helps resolve post-installation issues with copiers and provides value for those clients who may lack IT support. Prior to its implementation, help desk technicians were spending more time solving customer network and software issues than dealing with device issues. Healthy growth. The dealer added a new health system client with 11 hospitals. The engagement included a managed print and copy services agreement for more than 5,000 devices, as well as production. Vertical approach. Centric has recruited, hired and trained members of its sales staff to become experts and focus on specific vertical markets. Their efforts are focused on prospecting, presenting, supporting and building business relationships in specific verticals such as health care, legal, religious, government, education and production. Community caring. The dealer\u2019s staff supports and serves on local non-profit boards, including the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, Johns Hopkins Board of Trustees and the Stella Maris Advisory Board. Copiers Northwest, Inc.Seattle, WAwww.copiersnw.com Year Founded: 1986President\/Owner: Mark Petrie (CEO), Gregg Petrie (president) Number of Employees: 250+Primary Vendors: Canon, Oce, Sharp, HP, Lexmark, Konica Minolta, NextivaPrimary Solutions Offerings: Canon, PaperCut, LaserfichePrimary Leasing Partners: Wells Fargo, Canon Financial Services, DLLApproximate Yearly Revenue: $56&nbsp;millionFastest-Growing Business Segments: Production equipment (20%)Biggest Accomplishment of the Past Year: The dealer opened its Imagination Studio, which houses the Colorado and Arizona wide-format products. Clients that can\u2019t afford to invest in these technologies can use Copiers Northwest\u2019s in-house capabilities to produce wall and floor graphics, along with indoor and outdoor signage. Why We Consider Copiers Northwest Elite: Innovative marketing. Some of Copiers Northwest\u2019s creative programs have proven to be popular with customers, including the \u201cHave Your Cake and Eat It, Too\u201d promotion that offered color copies for the same price as black-and-white prints. The dealer also takes advantage of manufacturer-sponsored promotions, such as HP\u2019s lead-generating tie-ins with Spiceworks, one of the largest networks of IT professionals. Terrestrial radio. This year, Copiers Northwest kicked off a radio advertising campaign that featured top executives Mark and Gregg Petrie providing humorous banter on the leading stations in Washington and Oregon. While light-hearted, the spots touch on key business points. Manufacturer kudos. Among the [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[81],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37063"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=37063"}],"version-history":[{"count":12,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37063\/revisions"}],"predecessor-version":[{"id":37773,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/37063\/revisions\/37773"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=37063"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=37063"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=37063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}