{"id":3569,"date":"2013-02-21T13:55:22","date_gmt":"2013-02-21T13:55:22","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=3569"},"modified":"2013-04-12T00:01:11","modified_gmt":"2013-04-12T04:01:11","slug":"document-management-in-the-real-world-docuware-2","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/feature-articles\/2013\/02\/document-management-in-the-real-world-docuware-2\/","title":{"rendered":"Document Management in the Real World: DocuWare"},"content":{"rendered":"
\"\"<\/a>

Thomas Schneck<\/p><\/div>\n

This week I speak with Thomas Schneck, vice president of DocuWare about document management and end user\u2019s and dealer\u2019s perceptions of this key solutions segment. I started the interview by asking Schneck what the concept of document management means to its dealers and end users?<\/p>\n

\u201cThere are a lot of people out there with an understanding of document management, but there are still a lot of people out there who don\u2019t understand how it\u2019s going to be deployed in their organization, whether or not they can afford it, and how long it takes to implement,\u201d notes Schneck. \u201cPeople understand the category, that it\u2019s been around for awhile, but a lot of people don\u2019t understand it\u2019s for them. They think it\u2019s just for large organizations and that it takes over IT. In our messaging we try to say it\u2019s A, it\u2019s affordable, and B, it goes in quickly, and you don\u2019t need dedicated IT staff to maintain it. Those are the key messages they have to hear to feel that it\u2019s really for them and can be used in their organization.\u201d<\/em><\/p>\n

Has it become any easier for DocuWare and its dealers to get around that misconception that document management is too expensive and only for big companies?<\/p>\n

\u201cYes, we\u2019re getting the message through,\u201d states Schneck. \u201cAs people get more familiar with this technology they feel more comfortable with it.\u201d<\/p>\n

However, selling document management stills poses some challenges.<\/p>\n

\u201cThere are many aspects [to document management], says Schneck. \u201cOne is the emotional aspect; you\u2019re in a paper environment and the time [spent] filing and the personal pain of handling documents. That\u2019s what they [businesses] they go through every day and they want to address that. The other is the business value aspect because the people we initially talk to are the internal champion in their organization and they say \u2018I want to know more about it\u2019 and then bring it to the decision makers who sign the check.\u201d<\/p>\n

For those individuals the best approach by a dealer is to position document management as a business efficiency process and tie it into the workflow of the organization.<\/p>\n

\u201cLook at accounts payable, accounts receivable, and how they can automate those two processes,\u201d suggests Schneck. \u201cIt\u2019s a combination of what\u2019s in it for me and how can I make your life easier and back it up with a business argument.\u201d<\/p>\n

When the dealer does that, Schneck says, the customer often says, \u201cThat makes sense.\u201d<\/p>\n

For those dealers who stumble when trying to sell document management, Schneck says one of the issues is not targeting their existing accounts and focusing too much on new accounts.<\/p>\n

\u201cIt has its place there as well,\u201d says Schneck, \u201cbut we really see them moving back to their existing accounts and trying to up sell them. From a buyer\u2019s standpoint, document management is primarily a trust sale and the office equipment channel has great relationships and can use it as a springboard from the purchasing to the IT guy. It\u2019s doable, but has to be done by management at the dealership. It\u2019s not that complicated, it\u2019s pretty straightforward.\u201d<\/p>\n

For dealers who find a document management opportunity, DocuWare can help them close the deal.<\/p>\n

\u201cWe just expanded our sales force and now have 15 field sales reps,\u201d notes Schneck. \u201cIf the dealer has an opportunity our people go in and identify the pain points, the transfer, and the ROI. We\u2019re there to help the dealers drive those sales.\u201d<\/p>\n

Schneck has seen an increased interest in document management from end users over the past five years, particularly those who are looking to do more with less.<\/p>\n

\u201cThat\u2019s a challenge for any company as well as compliance issues,\u201d says Schneck. \u201cWe can help with those as they get tougher and tougher to fulfill.\u201d<\/p>\n

Expect to see a host of announcements out of DocuWare in 2013, including DocuWare 6, scheduled for rollout in early March. As a standard feature in the new version, DocuWare will offer the full range of its management system\u2019s features using browser technology. A host of add-on modules will also be announced, including an intelligent Indexing Service.<\/p>\n

Without complicated configurations, this Internet service learns independently when each document is stored, using this knowledge to automate future indexing. According to Schneck, this application is well-suited for companies handling a smaller volume of documents of varying types.<\/p>\n

Here\u2019s how it works: when first capturing a document, users take the new one-click indexing feature to click on the company name, date, and any other important indexing terms in the document. A document type is selected from a list provided. Intelligent Indexing learns from the user: when similar documents are scanned from the same company, indexing criteria are applied automatically. Documents are stored in seconds \u2013 all grouped by document type and sorted by date. Filling in fields manually is no longer necessary; entries are simply confirmed with a click.<\/p>\n

Schneck expects this service to revolutionize indexing in the document management market.<\/p>\n

The Intelligent Indexing Service and the one-click indexing feature are available to users of an in-house DocuWare system as well as those using the company\u2019s cloud solution, DocuWare Online.<\/p>\n

In addition to the rollout of DocuWare 6, another big happening in the near future is DocuWare\u2019s annual conference, DocuWorld 2013, May 8-10 in Dallas. This yearly event gathers together \u00a0customers, solutions experts from DocuWare partner companies, and the DocuWare team to share insight into the latest products and solutions in information management. DocuWorld will also be offer the educational\u00a0launch of DocuWare 6.\u00a0For more information on DocuWorld visit: http:\/\/docuworld.docuware.com\/americas\/2013\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

This week I speak with Thomas Schneck, vice president of DocuWare about document management and end user\u2019s and dealer\u2019s perceptions of this key solutions segment. I started the interview by asking Schneck what the concept of document management means to its dealers and end users? \u201cThere are a lot of people out there with an understanding of document management, but there are still a lot of people out there who don\u2019t understand how it\u2019s going to be deployed in their organization, whether or not they can afford it, and how long it takes to implement,\u201d notes Schneck. \u201cPeople understand the category, that it\u2019s been around for awhile, but a lot of people don\u2019t understand it\u2019s for them. They think it\u2019s just for large organizations and that it takes over IT. In our messaging we try to say it\u2019s A, it\u2019s affordable, and B, it goes in quickly, and you don\u2019t need dedicated IT staff to maintain it. Those are the key messages they have to hear to feel that it\u2019s really for them and can be used in their organization.\u201d Has it become any easier for DocuWare and its dealers to get around that misconception that document management is too expensive and only for big companies? \u201cYes, we\u2019re getting the message through,\u201d states Schneck. \u201cAs people get more familiar with this technology they feel more comfortable with it.\u201d However, selling document management stills poses some challenges. \u201cThere are many aspects [to document management], says Schneck. \u201cOne is the emotional aspect; you\u2019re in a paper environment and the time [spent] filing and the personal pain of handling documents. That\u2019s what they [businesses] they go through every day and they want to address that. The other is the business value aspect because the people we initially talk to are the internal champion in their organization and they say \u2018I want to know more about it\u2019 and then bring it to the decision makers who sign the check.\u201d For those individuals the best approach by a dealer is to position document management as a business efficiency process and tie it into the workflow of the organization. \u201cLook at accounts payable, accounts receivable, and how they can automate those two processes,\u201d suggests Schneck. \u201cIt\u2019s a combination of what\u2019s in it for me and how can I make your life easier and back it up with a business argument.\u201d When the dealer does that, Schneck says, the customer often says, \u201cThat makes sense.\u201d For those dealers who stumble when trying to sell document management, Schneck says one of the issues is not targeting their existing accounts and focusing too much on new accounts. \u201cIt has its place there as well,\u201d says Schneck, \u201cbut we really see them moving back to their existing accounts and trying to up sell them. From a buyer\u2019s standpoint, document management is primarily a trust sale and the office equipment channel has great relationships and can use it as a springboard from the purchasing to the IT guy. It\u2019s doable, but has to be done by management at the dealership. It\u2019s not that complicated, it\u2019s pretty straightforward.\u201d For dealers who find a document management opportunity, DocuWare can help them close the deal. \u201cWe just expanded our sales force and now have 15 field sales reps,\u201d notes Schneck. \u201cIf the dealer has an opportunity our people go in and identify the pain points, the transfer, and the ROI. We\u2019re there to help the dealers drive those sales.\u201d Schneck has seen an increased interest in document management from end users over the past five years, particularly those who are looking to do more with less. \u201cThat\u2019s a challenge for any company as well as compliance issues,\u201d says Schneck. \u201cWe can help with those as they get tougher and tougher to fulfill.\u201d Expect to see a host of announcements out of DocuWare in 2013, including DocuWare 6, scheduled for rollout in early March. As a standard feature in the new version, DocuWare will offer the full range of its management system\u2019s features using browser technology. A host of add-on modules will also be announced, including an intelligent Indexing Service. Without complicated configurations, this Internet service learns independently when each document is stored, using this knowledge to automate future indexing. According to Schneck, this application is well-suited for companies handling a smaller volume of documents of varying types. Here\u2019s how it works: when first capturing a document, users take the new one-click indexing feature to click on the company name, date, and any other important indexing terms in the document. A document type is selected from a list provided. Intelligent Indexing learns from the user: when similar documents are scanned from the same company, indexing criteria are applied automatically. Documents are stored in seconds \u2013 all grouped by document type and sorted by date. Filling in fields manually is no longer necessary; entries are simply confirmed with a click. Schneck expects this service to revolutionize indexing in the document management market. The Intelligent Indexing Service and the one-click indexing feature are available to users of an in-house DocuWare system as well as those using the company\u2019s cloud solution, DocuWare Online. In addition to the rollout of DocuWare 6, another big happening in the near future is DocuWare\u2019s annual conference, DocuWorld 2013, May 8-10 in Dallas. This yearly event gathers together \u00a0customers, solutions experts from DocuWare partner companies, and the DocuWare team to share insight into the latest products and solutions in information management. DocuWorld will also be offer the educational\u00a0launch of DocuWare 6.\u00a0For more information on DocuWorld visit: http:\/\/docuworld.docuware.com\/americas\/2013\/<\/p>\n","protected":false},"author":3,"featured_media":4598,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[82],"tags":[169,171,399,400],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/3569"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=3569"}],"version-history":[{"count":3,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/3569\/revisions"}],"predecessor-version":[{"id":4601,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/3569\/revisions\/4601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/4598"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=3569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=3569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=3569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}