{"id":35283,"date":"2019-07-18T12:31:09","date_gmt":"2019-07-18T19:31:09","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=35283"},"modified":"2019-07-18T12:31:13","modified_gmt":"2019-07-18T19:31:13","slug":"kyocera-names-frank-zupa-its-new-vice-president-of-customer-operations","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2019\/07\/kyocera-names-frank-zupa-its-new-vice-president-of-customer-operations\/","title":{"rendered":"Kyocera Names Frank Zupa its New Vice President of Customer Operations"},"content":{"rendered":"\n

Fairfield, NJ (July 17, 2019)<\/em> \u2014 Frank Zupa has always aimed high. The award-winning strategist, digital innovator and business transformation specialist understands what it takes to enable long-term sustainable growth. <\/p>\n\n\n\n

\u201cStrong customer satisfaction requires so much more today,\u201d explains the former Verizon executive. \u201cThe goal needs to be a superior customer experience, that is fuelled by rich data, powerful business analytics and the constant asking of the question, if I were my customer, what would I want and need at every touch point. This type of transformation is occurring across every industry \u2013 and the document imaging solution industry is no exception.\u201d <\/p>\n\n\n\n

Zupa is joining Kyocera Document Solutions America as the vice president of customer operations, the latest high-profile hire by CEO Oscar Sanchez, who continues to re-shape one of the world\u2019s leading document imaging companies into a solutionsfocused, data-driven organization. <\/p>\n\n\n\n

\u201cThe customer experience we provide is every bit as important as the products we develop,\u201d says Sanchez. \u201cFrank is exactly who we want leading our effort.\u201d <\/p>\n\n\n\n

Zupa\u2019s background is unique, a customer-oriented professional with a long history of technological innovation. For Kyocera, that means the entire customer experience is about to undergo a digital transformation. <\/p>\n\n\n\n

\u201cTechnology exists to help people, and to enable new advancements,\u201d said Zupa. \u201cIn the case of customer service, technology helps people help people. That\u2019s a big part of transforming the customer experience.\u201d <\/p>\n\n\n\n

Zupa brings a vision to dramatically expand Kyocera\u2019s customer service capabilities, beyond expediting day-to-day issue-resolution. Some major goals include helping customers take advantage of advanced document imaging technologies and making it easier for customers to implement advanced solutions that manage workflow more efficiently. <\/p>\n\n\n\n

\u201cI am so excited to join an organization that is truly committed to both industry leading solutions and a superior customer experience that enables its customers to transform their resident information into knowledge that will grow their businesses and better serve their customers.\u201d <\/p>\n\n\n\n

\u201cFrank brings a different kind of expertise and a different kind of perspective,\u201d says HR Vice President Natalie Cumberbatch, herself a Sanchez recruit from outside the industry. \u201cA lot of times, that\u2019s what\u2019s needed to raise the bar.\u201d <\/p>\n\n\n\n

###<\/p>\n\n\n\n

About Kyocera Document Solutions<\/strong>
Kyocera Document Solutions Inc.<\/a> is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones. During the year ended March 31, 2019, Kyocera Corporation\u2019s consolidated sales revenue totaled $14.6 billion. Kyocera appears on the \u201cDerwent Top 100 Global Innovators 2018-19\u201d list by Clarivate Analytics and is ranked #655 on Forbes magazine\u2019s 2019 \u201cGlobal 2000\u201d list of the world\u2019s largest publicly traded companies. <\/p>\n","protected":false},"excerpt":{"rendered":"

Fairfield, NJ (July 17, 2019) \u2014 Frank Zupa has always aimed high. The award-winning strategist, digital innovator and business transformation specialist understands what it takes to enable long-term sustainable growth. \u201cStrong customer satisfaction requires so much more today,\u201d explains the former Verizon executive. \u201cThe goal needs to be a superior customer experience, that is fuelled by rich data, powerful business analytics and the constant asking of the question, if I were my customer, what would I want and need at every touch point. This type of transformation is occurring across every industry \u2013 and the document imaging solution industry is no exception.\u201d Zupa is joining Kyocera Document Solutions America as the vice president of customer operations, the latest high-profile hire by CEO Oscar Sanchez, who continues to re-shape one of the world\u2019s leading document imaging companies into a solutionsfocused, data-driven organization. \u201cThe customer experience we provide is every bit as important as the products we develop,\u201d says Sanchez. \u201cFrank is exactly who we want leading our effort.\u201d Zupa\u2019s background is unique, a customer-oriented professional with a long history of technological innovation. For Kyocera, that means the entire customer experience is about to undergo a digital transformation. \u201cTechnology exists to help people, and to enable new advancements,\u201d said Zupa. \u201cIn the case of customer service, technology helps people help people. That\u2019s a big part of transforming the customer experience.\u201d Zupa brings a vision to dramatically expand Kyocera\u2019s customer service capabilities, beyond expediting day-to-day issue-resolution. Some major goals include helping customers take advantage of advanced document imaging technologies and making it easier for customers to implement advanced solutions that manage workflow more efficiently. \u201cI am so excited to join an organization that is truly committed to both industry leading solutions and a superior customer experience that enables its customers to transform their resident information into knowledge that will grow their businesses and better serve their customers.\u201d \u201cFrank brings a different kind of expertise and a different kind of perspective,\u201d says HR Vice President Natalie Cumberbatch, herself a Sanchez recruit from outside the industry. \u201cA lot of times, that\u2019s what\u2019s needed to raise the bar.\u201d ### About Kyocera Document Solutions Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones. During the year ended March 31, 2019, Kyocera Corporation\u2019s consolidated sales revenue totaled $14.6 billion. Kyocera appears on the \u201cDerwent Top 100 Global Innovators 2018-19\u201d list by Clarivate Analytics and is ranked #655 on Forbes magazine\u2019s 2019 \u201cGlobal 2000\u201d list of the world\u2019s largest publicly traded companies.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[664],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/35283"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=35283"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/35283\/revisions"}],"predecessor-version":[{"id":35284,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/35283\/revisions\/35284"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=35283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=35283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=35283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}