{"id":34814,"date":"2019-06-05T20:39:35","date_gmt":"2019-06-06T03:39:35","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=34814"},"modified":"2019-06-05T20:39:39","modified_gmt":"2019-06-06T03:39:39","slug":"marco-earns-spot-as-a-core-technology-provider-in-wisconsin","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2019\/06\/marco-earns-spot-as-a-core-technology-provider-in-wisconsin\/","title":{"rendered":"Marco Earns Spot as a Core Technology Provider in Wisconsin"},"content":{"rendered":"\n

Appleton, WI (June 4, 2019)<\/em> \u2013 Thanks to organic growth, high customer satisfaction and recent acquisitions, Marco has become a staple in Wisconsin. The technology provider offers comprehensive services, including copier\/printer, managed print services, managed IT, voice, carrier services, audio\/video and data solutions.<\/p>\n\n\n\n

Marco entered the Wisconsin region in 2011 – with a single office in Eau Claire – and Marco built its Wisconsin footprint from that first office and only three employees. Today, the company has seven offices across the state and 139 employees.<\/p>\n\n\n\n

\u201cStarting and growing Wisconsin was an exciting risk. I\u2019m so grateful for our clients who put their trust in us early on and believed in us when we were still the new kids in town,\u201d said Kevin Schmidt, Marco Sales Director.<\/p>\n\n\n\n

In 2011, Schmidt moved his family from the Twin Cities to Eau Claire, leaving an established sales role to take a chance with his future. \u201cMoving our family was risky; I left behind a great job, but I believed we could grow in our new region,\u201d said Schmidt.<\/p>\n\n\n\n

And grow the company they did. Since venturing into Wisconsin, Marco has integrated six businesses, including Enterprise Systems Group, Northeast Photocopy, Hadley Office Products and the most recent Accent Business Solutions. \u201cI still remember walking in the room when we first acquired Northeast Photocopy. I was excited but also a little nervous,\u201d Schmidt said. He explained his team had a strong game plan, but wondered about the culture fit, comradery, role shifts and how everyone would work most efficiently together.<\/p>\n\n\n\n

\"\"

Marco teammates enjoy their first lunch as a team in the newly acquired Northeast Photocopy office<\/em> <\/figcaption><\/figure>\n\n\n\n

Schmidt and the other Marco members didn\u2019t need to worry; the teams immediately connected. \u201cWe had a lot of fun integrating. In fact, we grew sales and delivered their highest producing year. Being our first major acquisition in the state, this team really set the example to our employees who came in later acquisitions that they can be a part of something special.\u201d Schmidt added that many of the staff have secured prominent roles and developed their Marco careers.<\/p>\n\n\n\n

After Marco acquired Hadley Offices Products\u2019 copier group in Wausau, they also experienced exceptional organic growth. In 2018, Marco placed an additional 632 copiers in the field to new customers in the Wausau area alone.<\/p>\n\n\n\n

\"\"

Wausau Chamber of Commerce Ribbon Cutting and Grand opening<\/em> <\/figcaption><\/figure>\n\n\n\n

With the ESG acquisition this past year, Marco invested greatly in its IT services. \u201cESG had a culture of performance and satisfying their clients too. They brought a tremendous amount of talent, enthusiasm, ideas and energy to our offerings,\u201d Schmidt said. \u201cIt was a natural fit.\u201d He added that ESG was always high on the competition list, and the acquisition has helped Marco raise its game in Wisconsin.<\/p>\n\n\n\n

Although Marco has completed many acquisitions, organic growth and customer satisfaction are key triumphs. \u201cI think we are most proud of the organic growth we have been able to attain, as we\u2019re not satisfied with only growing through acquisitions. We fully believe in helping the businesses we acquire perform at a higher level than ever before,\u201d said Schmidt.<\/p>\n\n\n\n

Notably, Marco\u2019s Wisconsin revenue has climbed 40% above all the acquired companies\u2019 sales. Overall Wisconsin revenue totals approximately $40 million annually.<\/p>\n\n\n\n

Part of Marco\u2019s success can be attributed to satisfied customers. Marco implements monthly customer satisfaction surveys to validate methods and search for improvements. Surveys are sent to customers 60 days after purchase and again one year later. Since 1994, the company has measured the results, and 91% of customers surveyed said they would recommend Marco to others.<\/p>\n\n\n\n

\u201cWe take to heart our performance culture and satisfying our clients,\u201d said Schmidt.<\/p>\n\n\n\n

Jim House, longtime customer from Eau Claire Printing, values Marco\u2019s partnership. \u201cAs a commercial printer in an extremely competitive market, Marco helps us succeed. Our goal is to produce high quality books at affordable prices. The equipment we use fits our high standards for image quality, and the outstanding service Marco provides helps ensure we meet our customers\u2019 needs.\u201d<\/p>\n\n\n\n

House explained that he utilizes the latest printing technology and experiences little to no down time<\/g>. He also stated that Marco\u2019s honest and knowledgeable sales team have created plans that work \u201cperfectly\u201d for his print company\u2019s objectives. \u201cMarco has been fantastic to work with over the past seven years. I would highly recommend Marco for copier\/print production equipment and service. We can always depend on them,\u201d House said.<\/p>\n\n\n\n

Likewise, Kendall Rosemeyer, administrator at Dove Healthcare, has a strong partnership with Marco. \u201cMarco has done a very nice job ensuring our needs are met from all avenues. This includes cost control, equipment upgrades, ensuring appropriate utilization, excellent customer service and<\/g> timely technician service response.\u201d <\/p>\n\n\n\n

Rosemeyer said that her health care firm uses multiple copiers from Marco. \u201cWe analyzed the copiers we used prior together to ensure efficiencies, quality and cost savings. We appreciate Marco\u2019s willingness to partner with us and work toward our business\u2019s success by providing cost-effective options, high-quality prints and prompt service response.\u201d<\/p>\n\n\n\n

Besides House and Rosemeyer, Marco serves over 5,700 customers in Wisconsin. \u201cWe have a tremendous team and are always looking to grow it with talented people in sales and technology. We have a diverse group of skillsets and are fortunate to have both hired and acquired excellent people,\u201d Schmidt said.<\/p>\n\n\n\n

Many of the staff members have chosen Marco as the place to build their long-term careers. In fact, Marco offers companywide benefits of volunteering during working hours and a positive culture with a Gold Standard initiative to enhance employee, customer, vendor and community partnerships. The company prides itself on its employee retention rate of 85%, a service uptime of 96% and customer retention rate of 95%.<\/p>\n\n\n\n

\"\"

Marco\u2019s Wisconsin team\u00a0takes part in a local parade<\/em> <\/figcaption><\/figure>\n\n\n\n

\u201cLooking back, I was confident our company had the best story to tell and we could be an asset to the community, but I also knew how much work it would take for people to put their trust in us with their technology in a new market. I\u2019m so thankful to our customers, employees and vendors who have made our story a success,\u201d Schmidt said. <\/p>\n","protected":false},"excerpt":{"rendered":"

Appleton, WI (June 4, 2019) \u2013 Thanks to organic growth, high customer satisfaction and recent acquisitions, Marco has become a staple in Wisconsin. The technology provider offers comprehensive services, including copier\/printer, managed print services, managed IT, voice, carrier services, audio\/video and data solutions. Marco entered the Wisconsin region in 2011 – with a single office in Eau Claire – and Marco built its Wisconsin footprint from that first office and only three employees. Today, the company has seven offices across the state and 139 employees. \u201cStarting and growing Wisconsin was an exciting risk. I\u2019m so grateful for our clients who put their trust in us early on and believed in us when we were still the new kids in town,\u201d said Kevin Schmidt, Marco Sales Director. In 2011, Schmidt moved his family from the Twin Cities to Eau Claire, leaving an established sales role to take a chance with his future. \u201cMoving our family was risky; I left behind a great job, but I believed we could grow in our new region,\u201d said Schmidt. And grow the company they did. Since venturing into Wisconsin, Marco has integrated six businesses, including Enterprise Systems Group, Northeast Photocopy, Hadley Office Products and the most recent Accent Business Solutions. \u201cI still remember walking in the room when we first acquired Northeast Photocopy. I was excited but also a little nervous,\u201d Schmidt said. He explained his team had a strong game plan, but wondered about the culture fit, comradery, role shifts and how everyone would work most efficiently together. Schmidt and the other Marco members didn\u2019t need to worry; the teams immediately connected. \u201cWe had a lot of fun integrating. In fact, we grew sales and delivered their highest producing year. Being our first major acquisition in the state, this team really set the example to our employees who came in later acquisitions that they can be a part of something special.\u201d Schmidt added that many of the staff have secured prominent roles and developed their Marco careers. After Marco acquired Hadley Offices Products\u2019 copier group in Wausau, they also experienced exceptional organic growth. In 2018, Marco placed an additional 632 copiers in the field to new customers in the Wausau area alone. With the ESG acquisition this past year, Marco invested greatly in its IT services. \u201cESG had a culture of performance and satisfying their clients too. They brought a tremendous amount of talent, enthusiasm, ideas and energy to our offerings,\u201d Schmidt said. \u201cIt was a natural fit.\u201d He added that ESG was always high on the competition list, and the acquisition has helped Marco raise its game in Wisconsin. Although Marco has completed many acquisitions, organic growth and customer satisfaction are key triumphs. \u201cI think we are most proud of the organic growth we have been able to attain, as we\u2019re not satisfied with only growing through acquisitions. We fully believe in helping the businesses we acquire perform at a higher level than ever before,\u201d said Schmidt. Notably, Marco\u2019s Wisconsin revenue has climbed 40% above all the acquired companies\u2019 sales. Overall Wisconsin revenue totals approximately $40 million annually. Part of Marco\u2019s success can be attributed to satisfied customers. Marco implements monthly customer satisfaction surveys to validate methods and search for improvements. Surveys are sent to customers 60 days after purchase and again one year later. Since 1994, the company has measured the results, and 91% of customers surveyed said they would recommend Marco to others. \u201cWe take to heart our performance culture and satisfying our clients,\u201d said Schmidt. Jim House, longtime customer from Eau Claire Printing, values Marco\u2019s partnership. \u201cAs a commercial printer in an extremely competitive market, Marco helps us succeed. Our goal is to produce high quality books at affordable prices. The equipment we use fits our high standards for image quality, and the outstanding service Marco provides helps ensure we meet our customers\u2019 needs.\u201d House explained that he utilizes the latest printing technology and experiences little to no down time. He also stated that Marco\u2019s honest and knowledgeable sales team have created plans that work \u201cperfectly\u201d for his print company\u2019s objectives. \u201cMarco has been fantastic to work with over the past seven years. I would highly recommend Marco for copier\/print production equipment and service. We can always depend on them,\u201d House said. Likewise, Kendall Rosemeyer, administrator at Dove Healthcare, has a strong partnership with Marco. \u201cMarco has done a very nice job ensuring our needs are met from all avenues. This includes cost control, equipment upgrades, ensuring appropriate utilization, excellent customer service and timely technician service response.\u201d Rosemeyer said that her health care firm uses multiple copiers from Marco. \u201cWe analyzed the copiers we used prior together to ensure efficiencies, quality and cost savings. We appreciate Marco\u2019s willingness to partner with us and work toward our business\u2019s success by providing cost-effective options, high-quality prints and prompt service response.\u201d Besides House and Rosemeyer, Marco serves over 5,700 customers in Wisconsin. \u201cWe have a tremendous team and are always looking to grow it with talented people in sales and technology. We have a diverse group of skillsets and are fortunate to have both hired and acquired excellent people,\u201d Schmidt said. Many of the staff members have chosen Marco as the place to build their long-term careers. In fact, Marco offers companywide benefits of volunteering during working hours and a positive culture with a Gold Standard initiative to enhance employee, customer, vendor and community partnerships. The company prides itself on its employee retention rate of 85%, a service uptime of 96% and customer retention rate of 95%. \u201cLooking back, I was confident our company had the best story to tell and we could be an asset to the community, but I also knew how much work it would take for people to put their trust in us with their technology in a new market. I\u2019m so thankful to our customers, employees and vendors who have made our story a success,\u201d Schmidt said.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[545],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/34814"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=34814"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/34814\/revisions"}],"predecessor-version":[{"id":34818,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/34814\/revisions\/34818"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=34814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=34814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=34814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}