{"id":31393,"date":"2018-10-28T09:27:54","date_gmt":"2018-10-28T16:27:54","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=31393"},"modified":"2018-10-28T09:28:21","modified_gmt":"2018-10-28T16:28:21","slug":"hp-laserjet-enterprise-m607-m608-m609-and-hp-laserjet-managed-e60055-e60065-e60075-13-b2-d2-or-tray-overfill-error-when-printing-from-tray-two","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/printer-tech-tip\/2018\/10\/hp-laserjet-enterprise-m607-m608-m609-and-hp-laserjet-managed-e60055-e60065-e60075-13-b2-d2-or-tray-overfill-error-when-printing-from-tray-two\/","title":{"rendered":"HP LaserJet Enterprise M607-M608-M609 and HP LaserJet Managed E60055-E60065-E60075: \u201c13.B2.D2\u201d or \u201cTray Overfill\u201d Error When Printing from Tray Two"},"content":{"rendered":"<p><strong>Issue<\/strong><\/p>\n<p>The error message \u201c13.B2.D2\u201d or \u201cTray overfill\u201d displays frequently on the control panel when printing from Tray 2.<\/p>\n<p><strong>Recommended action<\/strong><\/p>\n<p>See if any of these steps resolve the jam issue:<\/p>\n<p>1. Check if the pickup rollers are installed correctly as shown.<\/p>\n<p><img loading=\"lazy\" class=\"alignleft size-full wp-image-31394\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/001TT.jpg\" alt=\"\" width=\"610\" height=\"331\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/001TT.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/001TT-300x163.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\n<p>If the white arm is pushed in, the roller bracket should drop down.<\/p>\n<p><img loading=\"lazy\" class=\"alignleft size-full wp-image-31395\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/002TT.jpg\" alt=\"\" width=\"610\" height=\"332\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/002TT.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/002TT-300x163.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\n<p>2. Check if the pickup rollers are worn out.<\/p>\n<p>3. If the pickup rollers are uneven or have increased wear, replace the pickup and separation rollers using the Tray 2-X rollers kit (includes separation and pick up rollers), part number\u00a0J8J70-67904.<\/p>\n<p>4. Check that the printer displays \u201ctray 2 empty\u201d when the tray is empty.<\/p>\n<p><strong>Figure<\/strong>: Paper sensor flag shown in correct position: rear side of tray cavity, right side. If the white arm is pushed in, the flag should drop down for correct operation.<\/p>\n<p><img loading=\"lazy\" class=\"alignleft size-full wp-image-31396\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/003TT.jpg\" alt=\"\" width=\"610\" height=\"360\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/003TT.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/10\/003TT-300x177.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\n<p>If the paper sensor flag is missing, damaged or dislodged, replace the paper pickup assembly RM2-6771.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue The error message \u201c13.B2.D2\u201d or \u201cTray overfill\u201d displays frequently on the control panel when printing from Tray 2. Recommended action See if any of these steps resolve the jam issue: 1. Check if the pickup rollers are installed correctly as shown. If the white arm is pushed in, the roller bracket should drop down. 2. Check if the pickup rollers are worn out. 3. If the pickup rollers are uneven or have increased wear, replace the pickup and separation rollers using the Tray 2-X rollers kit (includes separation and pick up rollers), part number\u00a0J8J70-67904. 4. Check that the printer displays \u201ctray 2 empty\u201d when the tray is empty. Figure: Paper sensor flag shown in correct position: rear side of tray cavity, right side. If the white arm is pushed in, the flag should drop down for correct operation. If the paper sensor flag is missing, damaged or dislodged, replace the paper pickup assembly RM2-6771.<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1647],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31393"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=31393"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31393\/revisions"}],"predecessor-version":[{"id":31398,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31393\/revisions\/31398"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=31393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=31393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=31393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}