{"id":28811,"date":"2018-04-05T10:03:39","date_gmt":"2018-04-05T17:03:39","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=28811"},"modified":"2018-04-05T10:03:39","modified_gmt":"2018-04-05T17:03:39","slug":"ricoh-appoints-joji-tokunga-new-president-and-ceo-in-the-americas","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2018\/04\/ricoh-appoints-joji-tokunga-new-president-and-ceo-in-the-americas\/","title":{"rendered":"Ricoh Appoints Joji Tokunga New President and CEO in the Americas"},"content":{"rendered":"

Malvern, PA (April 2, 2018)<\/em> \u2014 Ricoh USA Inc. today proudly announced that Joji Tokunaga has been appointed president and CEO of Ricoh in the Americas. He brings 33 years of sales, marketing and management experience to this latest leadership position. In this role, Tokunaga will spearhead the North America team\u2019s efforts to bring the global RICOH Ignite growth strategy to its valued customers and Ricoh Family Group (RFG) dealer partners. Glenn Laverty remains senior vice president of Ricoh Americas Marketing and president and CEO of Ricoh Canada Inc., and reports to Tokunaga.<\/p>\n

\u201cRicoh\u2019s global transformation is not only on the path to success, but it\u2019s one that has encouraged us to take a look back at our history of innovation,\u201d said Tokunaga. \u201cThroughout our more than 80 years, we have brought industry firsts to market that still today remain key business tools to help people share information and ultimately work smarter. Our commitment to this innovation stems from our collective passion \u2013 our passion to understand, to continually serve and to grow our customers and our dealer partners. I\u2019m looking forward to leading our Americas team further down our transformation path and helping these valued organizations reach their goals.\u201d<\/p>\n

Ricoh\u2019s claims of its successful transformation journey are validated by its customers\u2019 continued trust and commitment to it. In fact, Ricoh\u2019s customer loyalty index (CLI), a standardized tool that tracks customer loyalty over a period of time, uncovered that its customer loyalty has increased approximately four percent in the last 12 months. Additionally, our survey data has found that RFG dealer partner operations\u2019 satisfaction has increased by 28 percentage points in two years.<\/p>\n

Most recently, Tokunaga served as Executive Vice President and General Manager of Shared Services within Ricoh Americas where he oversaw the organization\u2019s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing, and strategic planning functions that provide support to Ricoh\u2019s main business units in the Americas. Prior to this, as Executive Vice President and Deputy General Manager of Shared Services, Tokunaga focused on optimizing marketing, IT, and operations to align with Ricoh\u2019s services-led transformation. Tokunaga graduated from the University of Delaware.<\/p>\n

Ricoh\u2019s global value proposition is laser-focused on its commitment to empowering digital workplaces using innovative technologies to enable people to work smarter. As recently outlined in the company\u2019s global growth strategy, Ricoh is committed to its core offerings (office printing and related services), commercial and industrial printing, and visual communications and collaborative technologies and services. It is investing in mergers & acquisitions and research & development, and identifying new ways to bring business value through these technologies and services. Click for more information about Ricoh\u2019s commitment.<\/p>\n

###<\/p>\n

About Ricoh<\/strong>
\nRicoh<\/a> is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).<\/p>\n","protected":false},"excerpt":{"rendered":"

Malvern, PA (April 2, 2018) \u2014 Ricoh USA Inc. today proudly announced that Joji Tokunaga has been appointed president and CEO of Ricoh in the Americas. He brings 33 years of sales, marketing and management experience to this latest leadership position. In this role, Tokunaga will spearhead the North America team\u2019s efforts to bring the global RICOH Ignite growth strategy to its valued customers and Ricoh Family Group (RFG) dealer partners. Glenn Laverty remains senior vice president of Ricoh Americas Marketing and president and CEO of Ricoh Canada Inc., and reports to Tokunaga. \u201cRicoh\u2019s global transformation is not only on the path to success, but it\u2019s one that has encouraged us to take a look back at our history of innovation,\u201d said Tokunaga. \u201cThroughout our more than 80 years, we have brought industry firsts to market that still today remain key business tools to help people share information and ultimately work smarter. Our commitment to this innovation stems from our collective passion \u2013 our passion to understand, to continually serve and to grow our customers and our dealer partners. I\u2019m looking forward to leading our Americas team further down our transformation path and helping these valued organizations reach their goals.\u201d Ricoh\u2019s claims of its successful transformation journey are validated by its customers\u2019 continued trust and commitment to it. In fact, Ricoh\u2019s customer loyalty index (CLI), a standardized tool that tracks customer loyalty over a period of time, uncovered that its customer loyalty has increased approximately four percent in the last 12 months. Additionally, our survey data has found that RFG dealer partner operations\u2019 satisfaction has increased by 28 percentage points in two years. Most recently, Tokunaga served as Executive Vice President and General Manager of Shared Services within Ricoh Americas where he oversaw the organization\u2019s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing, and strategic planning functions that provide support to Ricoh\u2019s main business units in the Americas. Prior to this, as Executive Vice President and Deputy General Manager of Shared Services, Tokunaga focused on optimizing marketing, IT, and operations to align with Ricoh\u2019s services-led transformation. Tokunaga graduated from the University of Delaware. Ricoh\u2019s global value proposition is laser-focused on its commitment to empowering digital workplaces using innovative technologies to enable people to work smarter. As recently outlined in the company\u2019s global growth strategy, Ricoh is committed to its core offerings (office printing and related services), commercial and industrial printing, and visual communications and collaborative technologies and services. It is investing in mergers & acquisitions and research & development, and identifying new ways to bring business value through these technologies and services. Click for more information about Ricoh\u2019s commitment. ### About Ricoh Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[2723],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28811"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=28811"}],"version-history":[{"count":3,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28811\/revisions"}],"predecessor-version":[{"id":28814,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28811\/revisions\/28814"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=28811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=28811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=28811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}