{"id":2852,"date":"2012-09-05T14:24:18","date_gmt":"2012-09-05T14:24:18","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2852"},"modified":"2012-09-05T14:24:18","modified_gmt":"2012-09-05T14:24:18","slug":"off-the-record-2","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/sales-and-service\/2012\/09\/off-the-record-2\/","title":{"rendered":"Off the Record"},"content":{"rendered":"

\"\"<\/a>Here\u2019s a new column where I present interesting comments that were made to me off the record. I think it\u2019s a great way to share what\u2019s going on in people\u2019s minds when they can speak freely and not have to worry about me naming names.<\/p>\n

\u201cCanon has always been next to impossible to work with, Sharp is flexible, and we also carry Muratec. All of a sudden [these vendors] attitudes towards our dealership is something I haven\u2019t seen in ages. They\u2019re actually calling me and upper management is visiting, there seems to be more of an effort than I can ever remember. Instead of just having the DSM call on me, the regional manager who I don\u2019t hear from until the end of the quarter when they need a big order or the end of the fiscal, is calling asking \u2018how was the show, did this go over?\u2019 It\u2019s just a friendlier environment than I\u2019ve ever seen.<\/p>\n

In the 15 years I was a Canon dealer [they] he never visited. Now I was a dual-line dealer, I was the anti whatever of their world and I\u2019m the guy that always wound up sitting in the toilets when they had their digital forums or dealer meetings. All of a sudden I have several people coming, I don\u2019t know if I\u2019m going to be interrogated or what. Everyone is reaching out. It\u2019s almost like \u2018we really need your business now, and that hasn\u2019t happened, at least in Canon\u2019s world, forever.<\/p>\n

That\u2019s a great thing. It\u2019s not makes and models, orders, it\u2019s just a different tone coming from at least the three manufacturers I have. At the end of the day I\u2019m competing with the Canon branch who are highly aggressive. I\u2019m trying to make 10 points to the bottom line, and they\u2019re trying to start from cost and give away 10-15 points. That doesn\u2019t work in my world. Sharp I don\u2019t have that problem with. We\u2019re on the same page.\u201d<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Here\u2019s a new column where I present interesting comments that were made to me off the record. I think it\u2019s a great way to share what\u2019s going on in people\u2019s minds when they can speak freely and not have to worry about me naming names. \u201cCanon has always been next to impossible to work with, Sharp is flexible, and we also carry Muratec. All of a sudden [these vendors] attitudes towards our dealership is something I haven\u2019t seen in ages. They\u2019re actually calling me and upper management is visiting, there seems to be more of an effort than I can ever remember. Instead of just having the DSM call on me, the regional manager who I don\u2019t hear from until the end of the quarter when they need a big order or the end of the fiscal, is calling asking \u2018how was the show, did this go over?\u2019 It\u2019s just a friendlier environment than I\u2019ve ever seen. In the 15 years I was a Canon dealer [they] he never visited. Now I was a dual-line dealer, I was the anti whatever of their world and I\u2019m the guy that always wound up sitting in the toilets when they had their digital forums or dealer meetings. All of a sudden I have several people coming, I don\u2019t know if I\u2019m going to be interrogated or what. Everyone is reaching out. It\u2019s almost like \u2018we really need your business now, and that hasn\u2019t happened, at least in Canon\u2019s world, forever. That\u2019s a great thing. It\u2019s not makes and models, orders, it\u2019s just a different tone coming from at least the three manufacturers I have. At the end of the day I\u2019m competing with the Canon branch who are highly aggressive. I\u2019m trying to make 10 points to the bottom line, and they\u2019re trying to start from cost and give away 10-15 points. That doesn\u2019t work in my world. Sharp I don\u2019t have that problem with. We\u2019re on the same page.\u201d  <\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[87],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2852"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2852"}],"version-history":[{"count":0,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2852\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}