{"id":28027,"date":"2018-02-08T08:33:24","date_gmt":"2018-02-08T16:33:24","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=28027"},"modified":"2018-02-08T08:33:24","modified_gmt":"2018-02-08T16:33:24","slug":"keypoint-intelligence-infotrends-explores-the-potential-and-promise-of-personalized-video-in-customer-communications","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2018\/02\/keypoint-intelligence-infotrends-explores-the-potential-and-promise-of-personalized-video-in-customer-communications\/","title":{"rendered":"Keypoint Intelligence \u2013 InfoTrends Explores the Potential and Promise of Personalized Video in Customer Communications"},"content":{"rendered":"

Weymouth, MA (Feb. 1, 2018)<\/em> \u2014 As customer communications simultaneously expand to new digital channels and become more personalized, Keypoint Intelligence \u2013 InfoTrends has embarked on a dedicated global study into consumer interest in receiving personalized videos. The study encompasses consumer insight from Australia and the United Kingdom as well as the United States.<\/p>\n

Personalized videos, or video messages enriched with individualized customer data including the recipient\u2019s name, demographics, previous purchase history, account information, and more, are a popularizing customer communications tool and a promising technology. Personalized videos have the potential to deliver higher response rates and a better ROI for businesses that use them in their customer communications. They represent key elements of an effective modern customer communication; the captivating nature of video grabs attention in an impossibly cluttered mix of messages, and this relevant 1-to-1 content rewards that attention with more meaningful engagement.<\/p>\n

\u201cPersonalized video continues to gain traction in the customer communications market, but enterprises still don\u2019t fully understand how to best implement them for their various priorities, such as reducing call center volumes, improving customer experience, and increasing customer engagement,\u201d noted David Stabel, Director of the Customer Communications Advisory Service at Keypoint Intelligence \u2013 InfoTrends. \u201cWe\u2019re excited about this research initiative because it will provide the necessary guidance to advertising agencies, service providers, technology vendors, and enterprises to make better decisions about how and when to implement personalized videos based on consumer preference and demand.\u201d<\/p>\n

The study will publish in March 2018 and can be acquired on a per-country or global basis for Australia, the United Kingdom, and the United States. For more information, please visit our online brochure<\/a> or contact us at sales@keypointintelligence.com<\/a>.<\/p>\n

###<\/p>\n

About InfoTrends<\/strong>
\nInfoTrends is the leading worldwide market research and strategic consulting firm for the imaging, document solutions, production printing, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their businesses.<\/p>\n

About Keypoint Intelligence<\/strong>
\nKeypoint Intelligence<\/a> is a global data and market intelligence leader for the digital imaging industry. We employ over 125 professionals around the world who provide critical planning and go-to-market services, including in-depth market research, competitive intelligence, sales training, product testing, content creation, and customer engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"

Weymouth, MA (Feb. 1, 2018) \u2014 As customer communications simultaneously expand to new digital channels and become more personalized, Keypoint Intelligence \u2013 InfoTrends has embarked on a dedicated global study into consumer interest in receiving personalized videos. The study encompasses consumer insight from Australia and the United Kingdom as well as the United States. Personalized videos, or video messages enriched with individualized customer data including the recipient\u2019s name, demographics, previous purchase history, account information, and more, are a popularizing customer communications tool and a promising technology. Personalized videos have the potential to deliver higher response rates and a better ROI for businesses that use them in their customer communications. They represent key elements of an effective modern customer communication; the captivating nature of video grabs attention in an impossibly cluttered mix of messages, and this relevant 1-to-1 content rewards that attention with more meaningful engagement. \u201cPersonalized video continues to gain traction in the customer communications market, but enterprises still don\u2019t fully understand how to best implement them for their various priorities, such as reducing call center volumes, improving customer experience, and increasing customer engagement,\u201d noted David Stabel, Director of the Customer Communications Advisory Service at Keypoint Intelligence \u2013 InfoTrends. \u201cWe\u2019re excited about this research initiative because it will provide the necessary guidance to advertising agencies, service providers, technology vendors, and enterprises to make better decisions about how and when to implement personalized videos based on consumer preference and demand.\u201d The study will publish in March 2018 and can be acquired on a per-country or global basis for Australia, the United Kingdom, and the United States. For more information, please visit our online brochure or contact us at sales@keypointintelligence.com. ### About InfoTrends InfoTrends is the leading worldwide market research and strategic consulting firm for the imaging, document solutions, production printing, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their businesses. About Keypoint Intelligence Keypoint Intelligence is a global data and market intelligence leader for the digital imaging industry. We employ over 125 professionals around the world who provide critical planning and go-to-market services, including in-depth market research, competitive intelligence, sales training, product testing, content creation, and customer engagement.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[2903],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28027"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=28027"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28027\/revisions"}],"predecessor-version":[{"id":28028,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/28027\/revisions\/28028"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=28027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=28027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=28027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}