{"id":24897,"date":"2017-07-28T03:28:58","date_gmt":"2017-07-28T10:28:58","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=24897"},"modified":"2017-07-28T03:48:46","modified_gmt":"2017-07-28T10:48:46","slug":"xerox-workcentre-5945-5955","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/tech-tip\/2017\/07\/xerox-workcentre-5945-5955\/","title":{"rendered":"Xerox WorkCentre 5945 \/ 5955"},"content":{"rendered":"<p><strong>MFP Copiers, a Simple Introduction.<\/strong><\/p>\n<p>The WorkCentre 5945-style MFP copiers are still relatively new machines. \u00a0They\u2019re well-built, B&amp;W Xerox brand copiers which look to be a great new series for everyone involved. \u00a0In previous ENX articles, we took apart the fuser and learned how to work on and rebuild the drum cartridges. It\u2019s high time we look at the machines themselves and get a handle on how to work on these fine beasts.<\/p>\n<div id=\"attachment_24904\" style=\"width: 620px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-24904\" loading=\"lazy\" class=\"size-full wp-image-24904\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img1.jpg\" alt=\"\" width=\"610\" height=\"397\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img1.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img1-300x195.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><p id=\"caption-attachment-24904\" class=\"wp-caption-text\">WorkCentre 5945 \/ 5955<\/p><\/div>\n<p>The WC-5945 \/ 5955 machines are monochrome copiers with speeds of 45 \/ 55 ppm. \u00a0They are increasingly popular and seem to be trouble free for the most part. \u00a0We\u2019re keeping an eye on some of the VersaLink models that just came out, as some of the new models share the same toner cartridge part numbers. \u00a0When we learn more, we will probably include them as a 5945-style machine.<\/p>\n<p>The machines come configured with 4 paper drawers. Tray 1 and 2 are 500 sheet trays and tray 3 and 4 are side-by-side high capacity drawers which can hold up to 3600 sheets of paper. \u00a0Then there is \u201ctray 5,\u201d which is the bypass feeder.<\/p>\n<p>They call the document feeder an SPDH (Single Pass Document Handler). \u00a0It can handle up to 200 documents. \u00a0Watch the sep roll on these: they get flat spots and need to be replaced more often than they should (5945DSR). \u00a0The more common and simpler of the two choices of finishers is the 2k LCSS (Large Capacity Stacking Stapler). \u00a0That\u2019s nice because they\u2019re the same finishers found throughout the C35 style, so they are already familiar.<\/p>\n<p><strong>Main Consumables \/ Supplies<\/strong><\/p>\n<p>Here are the main consumables and some details about each:<\/p>\n<ul>\n<li><strong>Toner Cartridge<\/strong>: US Sold Plan 2 pack = 006R01605 (stated yield = 22K per ctg. \/ 44K per case). \u00a0Note that most machines which are not under service contract are set up for the \u201cSold Plan.\u201d \u00a0In those cases, the machine will reject toner cartridges which are designed for the \u201cMetered Plan\u201d version (006R01604).<\/li>\n<li><strong>Drum Cartridge<\/strong>: 013R00669 (stated yield is 179K). \u00a0The drum cartridge for this machine includes the developer station which is the lower half of the same cartridge. At first glance, this part reminds you of the C123-style drum cartridges. But these are longer and none of the parts turned out to be compatible with the older models. \u00a0Drums, blades, charge rolls, cleaning rolls, and CRUMs are already available out there.\n<p><div id=\"attachment_24903\" style=\"width: 620px\" class=\"wp-caption alignnone\"><img aria-describedby=\"caption-attachment-24903\" loading=\"lazy\" class=\"wp-image-24903 size-full\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img2.jpg\" alt=\"\" width=\"610\" height=\"458\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img2.jpg 610w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img2-300x225.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><p id=\"caption-attachment-24903\" class=\"wp-caption-text\">5945 Drum Cartridge<\/p><\/div><\/li>\n<li><strong>Fuser Module<\/strong>: 110v version = 109R00847 (stated yield is 250K). \u00a0The fusers are easy enough to get to (open the left door and a couple of thumbscrews will get it out). \u00a0The fuser module\u2019s part number is 109R00847. \u00a0Fuser CRUM chips are already available. Heat rolls and pressure rolls for rebuilding these should hit the aftermarket field by fall of 2017.\n<p><div id=\"attachment_24905\" style=\"width: 620px\" class=\"wp-caption alignnone\"><img aria-describedby=\"caption-attachment-24905\" loading=\"lazy\" class=\"wp-image-24905\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img3.jpg\" alt=\"\" width=\"610\" height=\"381\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img3.jpg 800w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img3-300x188.jpg 300w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/07\/img3-768x480.jpg 768w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><p id=\"caption-attachment-24905\" class=\"wp-caption-text\">5945 Fuser Module<\/p><\/div><\/li>\n<li><strong>Bias Transfer Roll (BTR)<\/strong>: \u00a0008R13178 (250K stated yield).<\/li>\n<\/ul>\n<p><strong>Entering Diagnostic Mode (Service Mode)<\/strong><\/p>\n<p>From the ready condition (or from a fault condition), press and hold the \u201c0\u201d button for at least 7 seconds. Then, while still holding the \u201c0\u201d button, press the \u201cStart\u201d button and release both together. \u00a0The machine will ask for a passcode. Enter \u201c6789\u201d followed by \u201cEnter\u201d on the screen.To exit diagnostic mode, choose the \u201cCall Closeout\u201d tab and select \u201cDo Not Reset Counters\u201d if you want to keep the fault history intact. \u00a0Then select \u201cExit and Reboot.\u201d<\/p>\n<p><strong>Diagnostics Menus<\/strong><\/p>\n<p>There are 5 tabs in diagnostics:<\/p>\n<ul>\n<li><strong>Service Info Tab<\/strong>: \u00a0includes fault history and CRU (Customer Replaceable Unit) \/ HFSI (High Frequency Service Items).<\/li>\n<li><strong>Diagnostics Tab<\/strong>: \u00a0includes \u201cdc330 Component Control\u201d (for testing motors and switches, etc.) and print test patterns.<\/li>\n<li><strong>Adjustments Tab<\/strong>: \u00a0Here you\u2019ll find \u201cdc131 NVM Read \/ Write\u201d and also \u201cNVM Save &amp; Restore.\u201d \u00a0 CAUTION: Never use \u201cNVM Initialization\u201d unless you know how to reload the firmware and all of the memory settings and any customer settings which are in the machine.<\/li>\n<li><strong>Maintenance Tab<\/strong>: \u00a0also includes fault history and CRUM \/ HFSI\u2019s.<\/li>\n<li><strong>Call Closeout Tab<\/strong>: for exiting diagnostics.<\/li>\n<\/ul>\n<p><strong>Reading Fault Codes<\/strong><\/p>\n<p>As is often the case, these machines sometimes aren\u2019t forthcoming with fault codes when they have problems. Here\u2019s how to get the fault codes to show up. \u00a0Press the \u201cMachine Status\u201d button and choose the \u201cActive Messages\u201d tab followed by the \u201cFault History\u201d button. \u00a0Alternately, if the \u201cMachine Status\u201d button doesn\u2019t bring it up, you can also go into the diagnostic mode (as mentioned earlier), choose the \u201cService Info\u201d tab and then choose \u201cdc122 to Fault History.\u201d<\/p>\n<p><strong>Resetting HFSI\u2019s (High Frequency Service Items) \/ Consumable Counters<\/strong><\/p>\n<p>Note that the drums and fusers have CRUM chips on them so those are plug-and-play, but other components such as the 2nd BTR Roll will require resetting. Enter diagnostics and choose the \u201cService Info\u201d tab. \u00a0Then choose \u201cdc135 CRU\/HFSI.\u201d \u00a0Select the HFSI you want to reset from the onscreen list. \u00a0Then touch \u201cReset Counter\u201d and finally \u201cReset\u201d to confirm.<\/p>\n<p><strong>Backing Up NVM Data (Non Volatile Memory)<\/strong><\/p>\n<p>On these machines backing up the NVM data for the SBC (Single Board Controller) and IIT (Image Input Terminal, i.e. the scanner) to a USB drive is a piece of cake, so it is definitely worth doing for every machine in your fleet. \u00a0You should do this at your first service call and anytime you make changes to the NVM or need to reload firmware. Here\u2019s how to do it:<\/p>\n<ol>\n<li><strong>Connect a USB flash drive<\/strong> to the USB port on the UI (User Interface \/ Control Panel).<\/li>\n<li><strong>Enter diagnostics<\/strong>, select the \u201cAdjustments\u201d tab and then touch \u201cdc361 NVM Save and Restore.\u201d<\/li>\n<li><strong>The display will show the available data<\/strong>: \u201clive\u201d NVM data appears first and then any data which has been saved to the hard disk, and then below everything else you will see any NVM data which is already on the flash drive.<\/li>\n<li><strong>You will first need to save the \u201clive\u201d data to the hard disk<\/strong> by choosing which NVM live data you want to save and then clicking on \u201cSave to Hard Drive.\u201d<\/li>\n<li><strong>Then you can select the hard drive data entry and touch \u201cSave to USB Device.\u201d<\/strong> \u00a0(You can\u2019t go directly from the USB to the \u201clive\u201d memory or vice versa. You simply have to save to the hard drive first in either direction).<\/li>\n<\/ol>\n<p>If you ever need to \u201cRestore NVM\u201d from a backup, you will do basically the same thing. \u00a0First save the memory from the USB backup drive to the hard drive and then choose that data entry and touch \u201cRestore Machine NVM.\u201d \u00a0Wait and watch for the touchscreen to report that the NVM was restored successfully. \u00a0When you finish, you will need to select \u201cCall Closeout\u201d and then \u201cExit and Reboot.\u201d<\/p>\n<p><strong>Firmware Upgrade<\/strong><\/p>\n<p>This you will find delightful. You don\u2019t need to have any special PWS laptops to upgrade to newer software levels. \u00a0Just check first to make sure you are upgrading to a newer version. \u00a0If you need to reload the same version because software corruption is suspected, that requires a different procedure using an Altboot method (which can still be done from a USB drive)<\/p>\n<ol>\n<li><strong>First do an NVM save<\/strong> (see above).<\/li>\n<li><strong>Make sure USB ports are enabled<\/strong>. Log in as the administrator, press \u201cMachine Status\u201d and choose the \u201cTools\u201d tab, select \u201cSecurity Settings\u201d and then \u201cUSB Port Security\u201d and make sure it shows \u201cEnabled.\u201d \u00a0If you need to change it to \u201cEnabled,\u201d you\u2019ll want to turn the machine off and back on again before continuing.<\/li>\n<li><strong>Create a top level folder on the USB flash drive and name it \u201cupgrade.\u201d<\/strong><\/li>\n<li><strong>Copy the .dlm file into the \u201cupgrade\u201d folder.<\/strong><\/li>\n<li>Connect the USB flash drive into any of the USB ports.<\/li>\n<li>The software upgrade screen will show up and after a few minutes the progress screen opens. \u00a0It is supposed to take about 5 minutes and then the machine will reboot several times and come back to a ready state.<\/li>\n<li>Run an NVM restore (see above).<\/li>\n<\/ol>\n<p><strong>Altboot from a USB Drive<\/strong><\/p>\n<p>This is similar to the firmware upgrade procedure above, but you will name the top level folder \u201cAltBoot\u201d and you\u2019ll put the .dlm file in there instead. \u00a0For an Altboot, you will need to power the machine off. \u00a0Then connect the USB drive to one of the two USB ports on the SBC (Single Board Controller) and power on the machine. \u00a0If an error comes up really quickly, the hard disk drive is probably bad and you\u2019ll want to troubleshoot the hard drive. \u00a0Normally, you will wait about 3 minutes before the upgrade begins and the progress screen opens.<\/p>\n<p>Ok. I think that\u2019ll have to suffice for this month\u2019s article on the 5945-style machines. \u00a0 I\u2019ll have to come back again for a look at the fault code meanings and how to reset the ones which require resetting.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MFP Copiers, a Simple Introduction. The WorkCentre 5945-style MFP copiers are still relatively new machines. \u00a0They\u2019re well-built, B&amp;W Xerox brand copiers which look to be a great new series for everyone involved. \u00a0In previous ENX articles, we took apart the fuser and learned how to work on and rebuild the drum cartridges. It\u2019s high time we look at the machines themselves and get a handle on how to work on these fine beasts. The WC-5945 \/ 5955 machines are monochrome copiers with speeds of 45 \/ 55 ppm. \u00a0They are increasingly popular and seem to be trouble free for the most part. \u00a0We\u2019re keeping an eye on some of the VersaLink models that just came out, as some of the new models share the same toner cartridge part numbers. \u00a0When we learn more, we will probably include them as a 5945-style machine. The machines come configured with 4 paper drawers. Tray 1 and 2 are 500 sheet trays and tray 3 and 4 are side-by-side high capacity drawers which can hold up to 3600 sheets of paper. \u00a0Then there is \u201ctray 5,\u201d which is the bypass feeder. They call the document feeder an SPDH (Single Pass Document Handler). \u00a0It can handle up to 200 documents. \u00a0Watch the sep roll on these: they get flat spots and need to be replaced more often than they should (5945DSR). \u00a0The more common and simpler of the two choices of finishers is the 2k LCSS (Large Capacity Stacking Stapler). \u00a0That\u2019s nice because they\u2019re the same finishers found throughout the C35 style, so they are already familiar. Main Consumables \/ Supplies Here are the main consumables and some details about each: Toner Cartridge: US Sold Plan 2 pack = 006R01605 (stated yield = 22K per ctg. \/ 44K per case). \u00a0Note that most machines which are not under service contract are set up for the \u201cSold Plan.\u201d \u00a0In those cases, the machine will reject toner cartridges which are designed for the \u201cMetered Plan\u201d version (006R01604). Drum Cartridge: 013R00669 (stated yield is 179K). \u00a0The drum cartridge for this machine includes the developer station which is the lower half of the same cartridge. At first glance, this part reminds you of the C123-style drum cartridges. But these are longer and none of the parts turned out to be compatible with the older models. \u00a0Drums, blades, charge rolls, cleaning rolls, and CRUMs are already available out there. Fuser Module: 110v version = 109R00847 (stated yield is 250K). \u00a0The fusers are easy enough to get to (open the left door and a couple of thumbscrews will get it out). \u00a0The fuser module\u2019s part number is 109R00847. \u00a0Fuser CRUM chips are already available. Heat rolls and pressure rolls for rebuilding these should hit the aftermarket field by fall of 2017. Bias Transfer Roll (BTR): \u00a0008R13178 (250K stated yield). Entering Diagnostic Mode (Service Mode) From the ready condition (or from a fault condition), press and hold the \u201c0\u201d button for at least 7 seconds. Then, while still holding the \u201c0\u201d button, press the \u201cStart\u201d button and release both together. \u00a0The machine will ask for a passcode. Enter \u201c6789\u201d followed by \u201cEnter\u201d on the screen.To exit diagnostic mode, choose the \u201cCall Closeout\u201d tab and select \u201cDo Not Reset Counters\u201d if you want to keep the fault history intact. \u00a0Then select \u201cExit and Reboot.\u201d Diagnostics Menus There are 5 tabs in diagnostics: Service Info Tab: \u00a0includes fault history and CRU (Customer Replaceable Unit) \/ HFSI (High Frequency Service Items). Diagnostics Tab: \u00a0includes \u201cdc330 Component Control\u201d (for testing motors and switches, etc.) and print test patterns. Adjustments Tab: \u00a0Here you\u2019ll find \u201cdc131 NVM Read \/ Write\u201d and also \u201cNVM Save &amp; Restore.\u201d \u00a0 CAUTION: Never use \u201cNVM Initialization\u201d unless you know how to reload the firmware and all of the memory settings and any customer settings which are in the machine. Maintenance Tab: \u00a0also includes fault history and CRUM \/ HFSI\u2019s. Call Closeout Tab: for exiting diagnostics. Reading Fault Codes As is often the case, these machines sometimes aren\u2019t forthcoming with fault codes when they have problems. Here\u2019s how to get the fault codes to show up. \u00a0Press the \u201cMachine Status\u201d button and choose the \u201cActive Messages\u201d tab followed by the \u201cFault History\u201d button. \u00a0Alternately, if the \u201cMachine Status\u201d button doesn\u2019t bring it up, you can also go into the diagnostic mode (as mentioned earlier), choose the \u201cService Info\u201d tab and then choose \u201cdc122 to Fault History.\u201d Resetting HFSI\u2019s (High Frequency Service Items) \/ Consumable Counters Note that the drums and fusers have CRUM chips on them so those are plug-and-play, but other components such as the 2nd BTR Roll will require resetting. Enter diagnostics and choose the \u201cService Info\u201d tab. \u00a0Then choose \u201cdc135 CRU\/HFSI.\u201d \u00a0Select the HFSI you want to reset from the onscreen list. \u00a0Then touch \u201cReset Counter\u201d and finally \u201cReset\u201d to confirm. Backing Up NVM Data (Non Volatile Memory) On these machines backing up the NVM data for the SBC (Single Board Controller) and IIT (Image Input Terminal, i.e. the scanner) to a USB drive is a piece of cake, so it is definitely worth doing for every machine in your fleet. \u00a0You should do this at your first service call and anytime you make changes to the NVM or need to reload firmware. Here\u2019s how to do it: Connect a USB flash drive to the USB port on the UI (User Interface \/ Control Panel). Enter diagnostics, select the \u201cAdjustments\u201d tab and then touch \u201cdc361 NVM Save and Restore.\u201d The display will show the available data: \u201clive\u201d NVM data appears first and then any data which has been saved to the hard disk, and then below everything else you will see any NVM data which is already on the flash drive. You will first need to save the \u201clive\u201d data to the hard disk by choosing which NVM live data you want to save and then clicking on \u201cSave to Hard Drive.\u201d Then you can select the hard drive data entry and touch \u201cSave to USB Device.\u201d \u00a0(You can\u2019t go [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/24897"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=24897"}],"version-history":[{"count":6,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/24897\/revisions"}],"predecessor-version":[{"id":24906,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/24897\/revisions\/24906"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=24897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=24897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=24897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}