{"id":23925,"date":"2017-05-25T15:15:25","date_gmt":"2017-05-25T22:15:25","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=23925"},"modified":"2017-07-07T06:32:36","modified_gmt":"2017-07-07T13:32:36","slug":"the-office-peoples-sean-mummert-adds-joy-to-customers-experience","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2017\/05\/the-office-peoples-sean-mummert-adds-joy-to-customers-experience\/","title":{"rendered":"The Office People&#8217;s Sean Mummert Adds Joy to Customers\u2019 Experience"},"content":{"rendered":"<p>One of the challenges, and perhaps opportunities, presented in the quest to provide quality customer service is the notion that no one loves buying a copier. And Sean Mummert is out to change that by expanding the customer experience.<\/p>\n<div id=\"attachment_23540\" style=\"width: 160px\" class=\"wp-caption alignright\"><img aria-describedby=\"caption-attachment-23540\" loading=\"lazy\" class=\"size-full wp-image-23540\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/04\/Sean-Mummert.jpg\" alt=\"\" width=\"150\" height=\"200\" \/><p id=\"caption-attachment-23540\" class=\"wp-caption-text\">Sean Mummert<br \/>President<br \/>The Office People<\/p><\/div>\n<p>The founder and president of The Office People (TOP) has twin passions when it comes to his business. Mummert loves watching his employees grow and thrive alongside the company, and he\u2019s out to make sure his customers reap TOP\u2019s solutions way beyond both the copier and conventional thinking boxes. These attributes helped earn Mummert a 2017 ENX Magazine Difference Maker award.<\/p>\n<p>\u201cWe are always trying to improve our business plan and invest in our staff and technology to help us be better communicators and foster transparency with clients,\u201d Mummert observed. \u201cWe also love giving back to the community through the TOP Fun Team. We sponsor and support numerous charities and local events that help the community.\u201d<\/p>\n<p>Mummert\u2019s goal when he founded TOP was to create a true total office solutions company, with a myriad of offerings ranging from interior design and AV solutions to digital signage, MPS, office furniture, website design, network services and document management.<\/p>\n<p>\u201cWe can set up everything you need to open or run an office with just one company and one bill,\u201d Mummert remarked. \u201cWe love making life easier for our customers.\u201d<\/p>\n<p>Mummert takes his work ethic cues from people including Todd Hazelett, his first boss at Lanier\/3M, who liked to say \u201cI don\u2019t care what 12 hours of the day I work because that was only part time.\u201d His mother, too, underscored that notion with one simple piece of advice: Never give up.<\/p>\n<p>Suffice to say, Mummert has set the bar high for himself and the company. In 2016, TOP installed, trained and provided management of a 1,600-device pact in less than six weeks and showed the customers a 20 percent savings by using MPS in the process. The firm shows no signs of slowing down; Mummert wants to grow his company\u2019s MPS base by 10,000 devices in 2017 and expand into new markets through acquisition.<\/p>\n<p>So how does Mummert get customers excited about buying copiers? \u201cIt\u2019s in the experience around buying the copier, with better training, personalized messages, account reviews, invitations to special events, local community support and making it fun for the entire TOP team,\u201d he said.<\/p>\n<p>When he\u2019s not exciting customers, Mummert enjoys spending time with his wife, Holly, and their two daughters, Madison and Kiley. The Mummerts love to travel, whether it\u2019s at their beach home on Seabrook Island, hitting their lodge in Asheville, NC, or visiting family in Pennsylvania. One of his favorite trips was touring Italy with Holly.<\/p>\n<p>In his spare time, Mummert is a commercial real estate developer in North Carolina, South Carolina and Georgia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the challenges, and perhaps opportunities, presented in the quest to provide quality customer service is the notion that no one loves buying a copier. And Sean Mummert is out to change that by expanding the customer experience. The founder and president of The Office People (TOP) has twin passions when it comes to his business. Mummert loves watching his employees grow and thrive alongside the company, and he\u2019s out to make sure his customers reap TOP\u2019s solutions way beyond both the copier and conventional thinking boxes. These attributes helped earn Mummert a 2017 ENX Magazine Difference Maker award. \u201cWe are always trying to improve our business plan and invest in our staff and technology to help us be better communicators and foster transparency with clients,\u201d Mummert observed. \u201cWe also love giving back to the community through the TOP Fun Team. We sponsor and support numerous charities and local events that help the community.\u201d Mummert\u2019s goal when he founded TOP was to create a true total office solutions company, with a myriad of offerings ranging from interior design and AV solutions to digital signage, MPS, office furniture, website design, network services and document management. \u201cWe can set up everything you need to open or run an office with just one company and one bill,\u201d Mummert remarked. \u201cWe love making life easier for our customers.\u201d Mummert takes his work ethic cues from people including Todd Hazelett, his first boss at Lanier\/3M, who liked to say \u201cI don\u2019t care what 12 hours of the day I work because that was only part time.\u201d His mother, too, underscored that notion with one simple piece of advice: Never give up. Suffice to say, Mummert has set the bar high for himself and the company. In 2016, TOP installed, trained and provided management of a 1,600-device pact in less than six weeks and showed the customers a 20 percent savings by using MPS in the process. The firm shows no signs of slowing down; Mummert wants to grow his company\u2019s MPS base by 10,000 devices in 2017 and expand into new markets through acquisition. So how does Mummert get customers excited about buying copiers? \u201cIt\u2019s in the experience around buying the copier, with better training, personalized messages, account reviews, invitations to special events, local community support and making it fun for the entire TOP team,\u201d he said. When he\u2019s not exciting customers, Mummert enjoys spending time with his wife, Holly, and their two daughters, Madison and Kiley. The Mummerts love to travel, whether it\u2019s at their beach home on Seabrook Island, hitting their lodge in Asheville, NC, or visiting family in Pennsylvania. One of his favorite trips was touring Italy with Holly. In his spare time, Mummert is a commercial real estate developer in North Carolina, South Carolina and Georgia.<\/p>\n","protected":false},"author":166,"featured_media":23540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[80,1650,82,1638],"tags":[3128,3143,3142],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/23925"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=23925"}],"version-history":[{"count":7,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/23925\/revisions"}],"predecessor-version":[{"id":23949,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/23925\/revisions\/23949"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/23540"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=23925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=23925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=23925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}