{"id":22842,"date":"2017-03-01T14:22:20","date_gmt":"2017-03-01T22:22:20","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=22842"},"modified":"2017-03-01T16:54:56","modified_gmt":"2017-03-02T00:54:56","slug":"telepresence-robots-can-help-your-msp-business-expand-to-new-markets","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/dealer-blogs\/2017\/03\/telepresence-robots-can-help-your-msp-business-expand-to-new-markets\/","title":{"rendered":"Telepresence Robots Can Help Your MSP Business Expand to New Markets"},"content":{"rendered":"

\"\"<\/em>Your\u00a0MSP business\u00a0is going to have many challenges, not the least of which is finding the right people to serve your clients with the greatest effectiveness. Hiring these people is going to be difficult, especially if you become successful. You want people who understand the climate they’ll be working in, but are simultaneously “thought leaders” who can innovate solutions on the spot if necessary. You want people who can think critically and deliver successful IT support, while also helping your business expand into new markets. After all, a business that\u2019s not continuously expanding is in danger of implosion.<\/p>\n

With telepresence robots, you can have your cake and eat it too. It\u2019s not always possible to send your best people on-site for every client need. One solution to this problem is telepresence robots. Because most client needs are easily resolved, the client (with a little direction) can likely fix the issue themselves, saving everyone time and hassle and allowing your business to expand. Additionally, the novelty of this tech solution is itself charming, and it provides localized presence where such a thing wasn\u2019t possible before. Plus, this presence is instantaneous, which would be impossible with a person physically traveling from your MSP offices to a client’s location.<\/p>\n

Telepresence Robots: A Closer Look
\n<\/strong>The MSP business deals with technology, and that means innovative solutions are the kind of marketing device that is likely to expand your clientele. Telepresence robots are exactly such a solution. Basically, a telepresence robot is a touchscreen device resting in a wheeled platform that is remotely controlled.<\/p>\n

A technician\u00a0can be in his or her office, connect to a telepresence bot already placed at the client site, and then pilot that bot around a client’s office. The bot can get a look at a tech issue, and the tech can tell the person on the other line precisely what\u2019s necessary to fix the issue or difficulty. The client gets to speak face-to-face with a technician; the technician gets a close look at the issue; and a resolution can be achieved with a minimum of hassle.<\/p>\n

When your staffing is limited, this technology expands the reach of those already on the payroll without requiring you to source new technicians. Additionally, you could work with an entire division of telepresence operators who have a specialty in correcting issues that don’t necessarily require complex IT support. Sometimes, the problem is as simple as plugging a wire into a socket or rebooting.<\/p>\n

Bringing Such Solutions Online
\n<\/strong>You\u2019re likely to have different needs depending on your clients. Some clients may only need a telepresence robot that sits stationary on a desk, some will need one that can move around atop a desk, and others will want a robot that is approximately eye-level and can follow them throughout a given tech installation. Some telepresence robots have the ability to adjust their height, while others have sensors designed to identify and avoid obstacles. Inexpensive models can do none of these things.<\/p>\n

From basic models to top-of-the-line solutions, the options you choose will definitely tell a story about your MSP’s ability to provide service. Here are some of the brands currently on the market:<\/p>\n