{"id":2235,"date":"2012-05-10T14:08:19","date_gmt":"2012-05-10T14:08:19","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2235"},"modified":"2012-05-10T14:08:19","modified_gmt":"2012-05-10T14:08:19","slug":"bei-services-success-story-7","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/apps-in-action\/2012\/05\/bei-services-success-story-7\/","title":{"rendered":"BEI Services Success Story #7"},"content":{"rendered":"

\"\"<\/a>BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking!<\/p>\n

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0<\/p>\n

Featured Customer –<\/strong> Metro Sales, Inc.<\/strong><\/p>\n

\"\"<\/a>

Don Wilmer<\/p><\/div>\n

Metro Sales, a Six Sigma company, has been proudly serving customers since 1969. Through our demonstrated commitment to customer satisfaction, Metro Sales has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. We emphasize the importance of continuous improvement and seeing our business from the customer\u2019s perspective. The drive for continuous improvement is one of the main reasons Metro Sales has grown to a company with over 250 employees and a customer base of well over 20,000. Metro Sales was the first dealership to receive Ricoh\u2019s coveted Chairman\u2019s Award. The award was given on the basis of Metro\u2019s quality service, support of the customer and efficiency of operations. Metro\u2019s Service Department has also won Ricoh\u2019s Service Excellence award in 18 out of 19 rating periods. Corporate Headquarters is located in Minneapolis and nine branch locations are located throughout Minnesota and North Dakota.<\/p>\n

In 2000 we came across a company called B.E.I. Services. After doing some research into their services, we quickly realized their solution was exactly what we had been searching for. Use of their program has offered us the ability to effectively monitor and benchmark the performance of our machines and technicians. Most importantly, it has provided us the tools necessary to properly incent our field staff for behavior we feel is most beneficial for both Metro Sales and our customers.\u00a0<\/p>\n

Results were achieved using BEI\u2019s Advanced Comparative Reporting and Technician Compensation program.\u00a0<\/p>\n

Number of Servicing Technicians<\/strong><\/p>\n

Servicing Technicians
\nDecreased by 15<\/em><\/strong><\/p>\n

Serial Count to Call Count<\/strong><\/p>\n

Serial Count Decreased by 2.1%
\nWhile Service Calls Decreased 8.8%<\/em><\/strong>\u00a0<\/strong><\/p>\n

CPC Labor Costs<\/strong><\/p>\n

CPC\/CPP Labor Costs Decreased 3.5%<\/em><\/strong>\u00a0<\/strong><\/p>\n

Performance Statistics<\/strong><\/p>\n

First Call Effectiveness Increased 10%<\/em><\/strong><\/p>\n

Call Backs Decreased 6%<\/em><\/strong><\/p>\n

Reschedule for Parts Decreased 4%<\/em><\/strong>%<\/em>\u00a0<\/strong><\/p>\n

\"\"<\/a><\/p>\n

Bottom Line\u2026<\/em>IMPROVEMENT<\/p>\n

\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0 Featured Customer – Metro Sales, Inc. Metro Sales, a Six Sigma company, has been proudly serving customers since 1969. Through our demonstrated commitment to customer satisfaction, Metro Sales has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. We emphasize the importance of continuous improvement and seeing our business from the customer\u2019s perspective. The drive for continuous improvement is one of the main reasons Metro Sales has grown to a company with over 250 employees and a customer base of well over 20,000. Metro Sales was the first dealership to receive Ricoh\u2019s coveted Chairman\u2019s Award. The award was given on the basis of Metro\u2019s quality service, support of the customer and efficiency of operations. Metro\u2019s Service Department has also won Ricoh\u2019s Service Excellence award in 18 out of 19 rating periods. Corporate Headquarters is located in Minneapolis and nine branch locations are located throughout Minnesota and North Dakota. In 2000 we came across a company called B.E.I. Services. After doing some research into their services, we quickly realized their solution was exactly what we had been searching for. Use of their program has offered us the ability to effectively monitor and benchmark the performance of our machines and technicians. Most importantly, it has provided us the tools necessary to properly incent our field staff for behavior we feel is most beneficial for both Metro Sales and our customers.\u00a0 Results were achieved using BEI\u2019s Advanced Comparative Reporting and Technician Compensation program.\u00a0 Number of Servicing Technicians Servicing Technicians Decreased by 15 Serial Count to Call Count Serial Count Decreased by 2.1% While Service Calls Decreased 8.8%\u00a0 CPC Labor Costs CPC\/CPP Labor Costs Decreased 3.5%\u00a0 Performance Statistics First Call Effectiveness Increased 10% Call Backs Decreased 6% Reschedule for Parts Decreased 4%%\u00a0 Bottom Line\u2026IMPROVEMENT \u00a0<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2235"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2235"}],"version-history":[{"count":0,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2235\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}