{"id":2185,"date":"2012-05-02T17:16:06","date_gmt":"2012-05-02T17:16:06","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2185"},"modified":"2012-05-02T17:16:06","modified_gmt":"2012-05-02T17:16:06","slug":"bei-services-success-story-6","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/apps-in-action\/2012\/05\/bei-services-success-story-6\/","title":{"rendered":"BEI Services Success Story #6"},"content":{"rendered":"

\"\"<\/a>BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking!<\/p>\n

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.<\/p>\n

BEI Services salutes Des Plaines Office Equipment as industry innovator<\/strong><\/strong><\/p>\n

\"\"<\/a>

Chip Miceli<\/p><\/div>\n

Chicago-based Des Plaines Office Equipment (DPOE), founded in 1955 is a nationally-recognized, award-winning family business with 75 employees, three locations, and a 55+ year reputation for cutting-edge solutions for business owners
\nand organizations.<\/p>\n

Providing managed network services, managed print services, office equipment and innovative technology define DPOE\u2019s core areas of expertise. DPOE is a leading provider of Sharp, Oki Data, Kyocera, and InfoDynamics. Schools, hospitals, law office, accounting firms, chambers of commerce and financial institutions make up DPOE\u2019s diverse client base. DPOE recently became the first in the Chicago area to carry the innovative, interactive Sharp whiteboard technology, elevating conferencing room sharing of information both locally and remotely.<\/p>\n

This follows another recent DPOE innovation, having added the Agiliant Affilliate Network to its offerings. With this partnership, DPOE will be able to provide enhanced IT (managed network) and print management services virtually anywhere in the United States.<\/p>\n

As a national speaker and board member of the Select Dealer Group, Chip Miceli has built his business through innovation and acquisitions (four companies in the last five years).<\/p>\n

For additional information, please call 847-879-6400 or visit www.dpoe.com<\/a>\u00a0<\/p>\n

These achievements were made possible using BEI\u2019s Advanced Comparative Reporting and Technician Compensation.<\/p>\n

Number of Servicing Technicians<\/strong><\/p>\n

Servicing Technicians Decreased by 5<\/em><\/p>\n

Monthly Service Calls<\/strong><\/p>\n

Decreased Monthly Service Calls by Over 500 Per Month<\/em><\/p>\n

CPC Labor Costs<\/strong><\/p>\n

Decreased Labor Cost Per
\nCopy (CPC) \/ Cost Per
\nPage (CPP) by 20%<\/em><\/p>\n

Performance Increase<\/strong><\/p>\n

First Call Effectiveness (FCE%) Increased 44% <\/em><\/p>\n

Call Back Percentage (CB%) Decreased 14%<\/em><\/p>\n

Hold for Parts Percentage (HP%) Decreased 30%<\/em><\/p>\n

\"\"<\/a><\/p>\n

Bottom Line\u2026<\/em>IMPROVEMENT!<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial. BEI Services salutes Des Plaines Office Equipment as industry innovator Chicago-based Des Plaines Office Equipment (DPOE), founded in 1955 is a nationally-recognized, award-winning family business with 75 employees, three locations, and a 55+ year reputation for cutting-edge solutions for business owners and organizations. Providing managed network services, managed print services, office equipment and innovative technology define DPOE\u2019s core areas of expertise. DPOE is a leading provider of Sharp, Oki Data, Kyocera, and InfoDynamics. Schools, hospitals, law office, accounting firms, chambers of commerce and financial institutions make up DPOE\u2019s diverse client base. DPOE recently became the first in the Chicago area to carry the innovative, interactive Sharp whiteboard technology, elevating conferencing room sharing of information both locally and remotely. This follows another recent DPOE innovation, having added the Agiliant Affilliate Network to its offerings. With this partnership, DPOE will be able to provide enhanced IT (managed network) and print management services virtually anywhere in the United States. As a national speaker and board member of the Select Dealer Group, Chip Miceli has built his business through innovation and acquisitions (four companies in the last five years). For additional information, please call 847-879-6400 or visit www.dpoe.com\u00a0 These achievements were made possible using BEI\u2019s Advanced Comparative Reporting and Technician Compensation. Number of Servicing Technicians Servicing Technicians Decreased by 5 Monthly Service Calls Decreased Monthly Service Calls by Over 500 Per Month CPC Labor Costs Decreased Labor Cost Per Copy (CPC) \/ Cost Per Page (CPP) by 20% Performance Increase First Call Effectiveness (FCE%) Increased 44% Call Back Percentage (CB%) Decreased 14% Hold for Parts Percentage (HP%) Decreased 30% Bottom Line\u2026IMPROVEMENT! \u00a0<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2185"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2185"}],"version-history":[{"count":0,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2185\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}