{"id":20873,"date":"2016-10-27T11:16:04","date_gmt":"2016-10-27T18:16:04","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=20873"},"modified":"2016-10-27T11:23:24","modified_gmt":"2016-10-27T18:23:24","slug":"frontier-imaging-succeeds-with-reliability-price-and-responsiveness","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/business-profile\/2016\/10\/frontier-imaging-succeeds-with-reliability-price-and-responsiveness\/","title":{"rendered":"Frontier Imaging Succeeds with Reliability, Price, and Responsiveness"},"content":{"rendered":"

\"frontier-imaging-logo\"Started in 1999 in sunny Southern California by its CEO, Boon Leo<\/strong>, Frontier Imaging, Inc, has quickly become a reliable distributor of copier supplies and parts for major brands such as Canon, Ricoh, Konica Minolta, Kyocera Mita, Sharp, and Toshiba. Over the years, it has added Brother, HP, Samsung, Xerox, Risograph, and other brands to its product line.<\/p>\n

\u201cIn this day and age where information is so readily available, trade secrets are non-existent. Every customer can find our vendor, and vice versa. The key to success in the OEM supplies business is to relentlessly develop very reliable procurement pipelines, such that we can consistently deliver very large volumes at very deep discounts.\u201d says Leo. \u201cWhy should a dealer come to us if we cannot beat, but only match? \u201cWe need to deliver the products quicker, cheaper and with better customer service than the competition, especially the manufacturers!\u201d he added.<\/p>\n

\"International

International Sales Team<\/p><\/div>\n

Frontier distributes OEM toners and parts to over 40 countries around the world. Its sales force is divided into three divisions, Domestic Sales Department, Latin America Department and Asia Pacific Department. \u201cWe have an excellent reputation globally for authentic OEM products at very competitive pricing,\u201d says Joycelin Lin<\/strong>, newly appointed vice president, who has been with the company almost eight years. \u201cOur export philosophy emphasizes high efficiency to deliver products. We work hard and we work fast. We communicate with customers around the clock to attend to their needs.\u201d<\/p>\n

While Frontier has always been better known for its ability to supply a wide variety of OEM products at great prices, it has also developed a very strong line of aftermarket products.
\nFor years, Frontier has been distributing a high-end line of compatible copier toner products that is produced locally in California, which allows additional pricing and delivery advantages over the competition.<\/p>\n

Sandra Sopa<\/strong>, assistant manager of the Latin America Sales Department, has enjoyed a lot of success selling the above-mentioned compatible toners. \u201cGive our compatible copier toner a try,\u201d she tells customers, \u201cand you\u2019ll realize that our product truly meets or exceeds OEM specifications and yield. We carry a lot of copier models, from Canon to Xerox, monochrome, color–you name it, we have it.\u201d<\/p>\n

Frontier\u2019s Revolution brand of compatible all-in-one printer toner cartridge is manufactured at state of the art facilities with the best R&D and top grade materials possible.<\/p>\n

Oliver Roan<\/strong>, marketing manager in charge of the Revolution brand and other imports, explains \u201cIn theory, a brand new cartridge made from top quality materials should have a zero percent failure rate, and will cost significantly less than a remanufactured product. We will continue to work with the best manufacturers to provide customers with the very best quality at the lowest possible prices.\u201d<\/p>\n

To tackle a fast-changing industry, Frontier has undertaken drastic operational changes in recent years.<\/p>\n

\u201cOur industry is undergoing very challenging times, and print volumes aren\u2019t exactly growing, and could very well be declining,\u201d Leo states. \u201cTo succeed, every operation must streamline accordingly, while maintaining a very strong focus to continue to expand its footprint. In other words, one must become leaner and meaner, yet be more aggressive and tenacious in its business approach.\u201d<\/p>\n

Today, Frontier\u2019s group of companies has just over 30 staff in total. However, it boasts four shipping locations covering the USA and Canada. While Frontier ships across the USA out of its Los Angeles headquarters and a third-party logistics location in New Jersey, its sister company, Capstone Imaging Supplies, Inc<\/strong>, operates out of Vancouver, BC, and Mississauga, ON, covering Canada.<\/p>\n

\"Warehouse\"

Warehouse<\/p><\/div>\n

Leo feels he is blessed with a very good staff, with a vast majority having been with the company over 8 years. Frontier has a very good reputation for being friendly, knowledgeable, efficient and professional. Assistant Vice-President Juan Salamanca<\/strong>, for example, has been with the company since 1999. He started in the warehouse at 19 years old, and has grown steadily into the current role of head of the sales department.<\/p>\n

\u201cWe have a very unique culture of promoting warehouse personnel into sales,\u201d Salamanca explains. \u201cNot always the easiest transition, but this system has allowed ordinary people like me to evolve into very knowledgeable and effective sales personnel.\u201d<\/p>\n

\u201cOur crew in the warehouse works hard to impress because they know they will be given a chance to advance,\u201d adds Salamanca. \u201cAnd those of us that eventually get in here tend to be very knowledgeable because they touched the products daily. They are very hungry for success, because we\u2019ve worked hard to earn this opportunity. Also, the system trains us to live and breathe the Frontier way; that is, top-class attitude and top-class work ethics!\u201d<\/p>\n

\n
<\/div>\n
\n

\u2022 \u00a0Our Will Call is under 8 minutes per customer!
\n\u2022 \u00a0Ship same day if you order by 7pm EST\/4pm PST.
\n\u2022 \u00a012 months workmanship and performance warranty on all compatible products<\/p><\/div>\n<\/div>\n

Headed by Steve Botonis, its Domestic Sales Department has recently enjoyed an up-turn in success.<\/p>\n

\u201cWe will go out of our way for you,\u201d says Botonis. \u201cEveryone can advertise great prices, availability, etc, but it is outstanding customer service that brings the satisfied customer back!\u201d<\/p>\n

\u201cWe\u2019d attend to every small detail to make you happy. It is all about attitude. Absolute tip top professionalism when it comes to customer service!\u201d boasts Botonis.<\/p>\n

Assisting Botonis is Jacob Chilton<\/strong>, who had also started in the warehouse as an 18-year-old in 2005 and has since worked his way up to become assistant manager of the domestic sales department.<\/p>\n

\u201cOur morale can\u2019t be better since Steve (Botonis) took over a year ago,\u201d says Chilton. \u201cHe has injected an incredible amount of energy into this department, and we\u2019re loving it!\u201d<\/p>\n

\u201cSteve is super demanding and he really keeps us on our toes. But we know he believes in us and wants the best from us\u201d says Christopher Dones<\/strong>, another who has risen through the ranks from the warehouse, where he joined in 2010.<\/p>\n

German Baquero<\/strong>, who has been a sales rep at Frontier since 2012, said, \u201cSteve has taught me a lot — cold calling, overcoming objections, closing, and so on. It is his passion that has gotten us all pumped up like never before!\u201d<\/p>\n

Botonis goes on to say, \u201cCreativity and fun are two important elements every successful sales department must have. It takes a very passionate salesperson to be able to continuously exude an attitude that brings about fun, brighten your day, and yet do so creatively enough to satisfy your most demanding needs!\u201d<\/p>\n

\n
Guess the Rep and Get a Discount<\/div>\n
\n

Here\u2019s a little fun that will win you a chance to save on your next order. Above is a picture of Frontier\u2019s domestic sales department wearing masks of famous ex-Presidents of the United States of America. Make a guess which one of our following domestic sales personnel is under each mask, from left to right \u2013 Richard Nixon, John F Kennedy, Theodore Roosevelt, and Ronald Reagan.<\/p>\n

\"enx-select-presidents\"1. Steve Botonis<\/strong>
\na. Domestic Sales Manager
\nb. Over 30 years of experience in the toner and parts industry
\n2. Jacob Chilton<\/strong>
\na. Assistant Domestic Sales Manager
\nb. Over 11 years at Frontier Imaging
\nc. Started as a warehouse assistant at 18 years of age
\n3. Christopher Dones<\/strong>
\na. Sales Executive
\nb. Over 6 years at Frontier Imaging
\nc. Climbed through the ranks from a position in the warehouse
\n4. German Baquero<\/strong>
\na. Sales Executive
\nb. Over 4 years at Frontier Imaging
\nc. Almost 10 years of related sales experience<\/p>\n

Here\u2019s how to win:<\/strong>
\nCall (888)530-8811 or e-mail your answers to sales@frontierimaging.com.
\nStay tuned for ENX Magazine\u2019s December 2016 issue for the reveal.<\/p>\n

Answer ALL 4 correct<\/strong>: Free Shipping on EVERY ORDER in December 2016, plus 10% off December\u2019s advertized pricing.
\nAnswer 3 correct<\/strong>: Free Shipping on EVERY ORDER in December (2016).
\nAnswer 2 correct<\/strong>: 10% off December\u2019s advertised pricing.
\nAnswer 1 or less correct<\/strong>: We\u2019ll wish you a Merry Christmas!<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Started in 1999 in sunny Southern California by its CEO, Boon Leo, Frontier Imaging, Inc, has quickly become a reliable distributor of copier supplies and parts for major brands such as Canon, Ricoh, Konica Minolta, Kyocera Mita, Sharp, and Toshiba. Over the years, it has added Brother, HP, Samsung, Xerox, Risograph, and other brands to its product line. \u201cIn this day and age where information is so readily available, trade secrets are non-existent. Every customer can find our vendor, and vice versa. The key to success in the OEM supplies business is to relentlessly develop very reliable procurement pipelines, such that we can consistently deliver very large volumes at very deep discounts.\u201d says Leo. \u201cWhy should a dealer come to us if we cannot beat, but only match? \u201cWe need to deliver the products quicker, cheaper and with better customer service than the competition, especially the manufacturers!\u201d he added. Frontier distributes OEM toners and parts to over 40 countries around the world. Its sales force is divided into three divisions, Domestic Sales Department, Latin America Department and Asia Pacific Department. \u201cWe have an excellent reputation globally for authentic OEM products at very competitive pricing,\u201d says Joycelin Lin, newly appointed vice president, who has been with the company almost eight years. \u201cOur export philosophy emphasizes high efficiency to deliver products. We work hard and we work fast. We communicate with customers around the clock to attend to their needs.\u201d While Frontier has always been better known for its ability to supply a wide variety of OEM products at great prices, it has also developed a very strong line of aftermarket products. For years, Frontier has been distributing a high-end line of compatible copier toner products that is produced locally in California, which allows additional pricing and delivery advantages over the competition. Sandra Sopa, assistant manager of the Latin America Sales Department, has enjoyed a lot of success selling the above-mentioned compatible toners. \u201cGive our compatible copier toner a try,\u201d she tells customers, \u201cand you\u2019ll realize that our product truly meets or exceeds OEM specifications and yield. We carry a lot of copier models, from Canon to Xerox, monochrome, color–you name it, we have it.\u201d Frontier\u2019s Revolution brand of compatible all-in-one printer toner cartridge is manufactured at state of the art facilities with the best R&D and top grade materials possible. Oliver Roan, marketing manager in charge of the Revolution brand and other imports, explains \u201cIn theory, a brand new cartridge made from top quality materials should have a zero percent failure rate, and will cost significantly less than a remanufactured product. We will continue to work with the best manufacturers to provide customers with the very best quality at the lowest possible prices.\u201d To tackle a fast-changing industry, Frontier has undertaken drastic operational changes in recent years. \u201cOur industry is undergoing very challenging times, and print volumes aren\u2019t exactly growing, and could very well be declining,\u201d Leo states. \u201cTo succeed, every operation must streamline accordingly, while maintaining a very strong focus to continue to expand its footprint. In other words, one must become leaner and meaner, yet be more aggressive and tenacious in its business approach.\u201d Today, Frontier\u2019s group of companies has just over 30 staff in total. However, it boasts four shipping locations covering the USA and Canada. While Frontier ships across the USA out of its Los Angeles headquarters and a third-party logistics location in New Jersey, its sister company, Capstone Imaging Supplies, Inc, operates out of Vancouver, BC, and Mississauga, ON, covering Canada. Leo feels he is blessed with a very good staff, with a vast majority having been with the company over 8 years. Frontier has a very good reputation for being friendly, knowledgeable, efficient and professional. Assistant Vice-President Juan Salamanca, for example, has been with the company since 1999. He started in the warehouse at 19 years old, and has grown steadily into the current role of head of the sales department. \u201cWe have a very unique culture of promoting warehouse personnel into sales,\u201d Salamanca explains. \u201cNot always the easiest transition, but this system has allowed ordinary people like me to evolve into very knowledgeable and effective sales personnel.\u201d \u201cOur crew in the warehouse works hard to impress because they know they will be given a chance to advance,\u201d adds Salamanca. \u201cAnd those of us that eventually get in here tend to be very knowledgeable because they touched the products daily. They are very hungry for success, because we\u2019ve worked hard to earn this opportunity. Also, the system trains us to live and breathe the Frontier way; that is, top-class attitude and top-class work ethics!\u201d Headed by Steve Botonis, its Domestic Sales Department has recently enjoyed an up-turn in success. \u201cWe will go out of our way for you,\u201d says Botonis. \u201cEveryone can advertise great prices, availability, etc, but it is outstanding customer service that brings the satisfied customer back!\u201d \u201cWe\u2019d attend to every small detail to make you happy. It is all about attitude. Absolute tip top professionalism when it comes to customer service!\u201d boasts Botonis. Assisting Botonis is Jacob Chilton, who had also started in the warehouse as an 18-year-old in 2005 and has since worked his way up to become assistant manager of the domestic sales department. \u201cOur morale can\u2019t be better since Steve (Botonis) took over a year ago,\u201d says Chilton. \u201cHe has injected an incredible amount of energy into this department, and we\u2019re loving it!\u201d \u201cSteve is super demanding and he really keeps us on our toes. But we know he believes in us and wants the best from us\u201d says Christopher Dones, another who has risen through the ranks from the warehouse, where he joined in 2010. German Baquero, who has been a sales rep at Frontier since 2012, said, \u201cSteve has taught me a lot — cold calling, overcoming objections, closing, and so on. It is his passion that has gotten us all pumped up like never before!\u201d Botonis goes on to say, \u201cCreativity and fun are two important […]<\/p>\n","protected":false},"author":136,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1640],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20873"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/136"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=20873"}],"version-history":[{"count":14,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20873\/revisions"}],"predecessor-version":[{"id":20891,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20873\/revisions\/20891"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=20873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=20873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=20873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}