{"id":20323,"date":"2016-09-22T09:37:31","date_gmt":"2016-09-22T16:37:31","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=20323"},"modified":"2016-09-22T09:37:31","modified_gmt":"2016-09-22T16:37:31","slug":"eci-announces-the-release-of-version-2016-of-naverisk-remote-monitoring-and-management-software","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2016\/09\/eci-announces-the-release-of-version-2016-of-naverisk-remote-monitoring-and-management-software\/","title":{"rendered":"ECi Announces the Release of Version 2016 of Naverisk Remote Monitoring and Management Software"},"content":{"rendered":"<p><em>Fort Worth, TX (September 22, 2016)<\/em> &#8212; ECi Software Solutions, a leader in industry-specific information technology solutions, today announced the release of version 2016 of Naverisk software, a remote monitoring and management (RMM) solution developed for managed service providers (MSPs).<\/p>\n<p>\u201cNaverisk 2016 offers an exciting new approach to IT management,\u201d said Mike Inzerillo, managing director of managed services for ECi. \u201cThis all-in-one RMM and ticketing solution is bolstered with the ability to automate actions that originate from system monitoring, user requests and email. Essentially, MSPs can automate scripts, actions, reports, communication, tickets and more to help them drive efficiencies that improve their profits. We\u2019ve done something unique here for our customers to help them gain and retain a competitive edge. It is truly a game-changer compared to other software that only offer system-based auto-remediation.\u201d<\/p>\n<p>This latest version of the software will deliver several key enhancements to help MSPs improve customer service for their clients, including:<\/p>\n<ul>\n<li>RMM service auto-remediation, a cutting-edge, ticket-based workflow engine allowing automation of service offerings, communication, tracking, escalation and processes based on both system events and user-driven tickets<\/li>\n<li>Enhanced network device discovery and automation, a redesigned network probe that provides fast network discovery and agent deployments to Microsoft Windows, Mac OS, and Linux-based platforms across multiple networks simultaneously<\/li>\n<li>Improved UI functionality including a new \u201cquick find\u201d feature, client status tracking, enhanced data views and reporting help technicians respond to and manage customer needs faster and more conveniently from an all-in-one RMM and professional service automation (PSA) solution<\/li>\n<li>The fastest and most reliable version of Naverisk released to date<\/li>\n<\/ul>\n<p>\u201cI am really enjoying the Naverisk 2016 release,\u201d said Dave Merrell, owner, Merrell Consulting. \u201cIt has given me the ability to offer more services to my customers. Of note is the ability to remotely uninstall any programs from a device using the control panel. It just makes my life a lot easier! I\u2019m looking forward to learning how other features will make my workday more efficient as well.\u201d<\/p>\n<p>To learn more about Naverisk RMM software, please visit <a href=\"http:\/\/www.naverisk.com\">the website<\/a>.<\/p>\n<p>###<\/p>\n<p><strong>About ECi:<\/strong><br \/>\nThe ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30-plus years, ECi\u2019s companies have served small to medium sized manufacturing, wholesale\/retail distribution, building and construction, and services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England and the Netherlands. For information, email <a href=\"mailto:info@ecisolutions.com\">info@ecisolutions.com<\/a>, visit <a href=\"http:\/\/www.ECiSolutions.com\">www.ECiSolutions.com<\/a>, or call (800) 959-3367.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fort Worth, TX (September 22, 2016) &#8212; ECi Software Solutions, a leader in industry-specific information technology solutions, today announced the release of version 2016 of Naverisk software, a remote monitoring and management (RMM) solution developed for managed service providers (MSPs). \u201cNaverisk 2016 offers an exciting new approach to IT management,\u201d said Mike Inzerillo, managing director of managed services for ECi. \u201cThis all-in-one RMM and ticketing solution is bolstered with the ability to automate actions that originate from system monitoring, user requests and email. Essentially, MSPs can automate scripts, actions, reports, communication, tickets and more to help them drive efficiencies that improve their profits. We\u2019ve done something unique here for our customers to help them gain and retain a competitive edge. It is truly a game-changer compared to other software that only offer system-based auto-remediation.\u201d This latest version of the software will deliver several key enhancements to help MSPs improve customer service for their clients, including: RMM service auto-remediation, a cutting-edge, ticket-based workflow engine allowing automation of service offerings, communication, tracking, escalation and processes based on both system events and user-driven tickets Enhanced network device discovery and automation, a redesigned network probe that provides fast network discovery and agent deployments to Microsoft Windows, Mac OS, and Linux-based platforms across multiple networks simultaneously Improved UI functionality including a new \u201cquick find\u201d feature, client status tracking, enhanced data views and reporting help technicians respond to and manage customer needs faster and more conveniently from an all-in-one RMM and professional service automation (PSA) solution The fastest and most reliable version of Naverisk released to date \u201cI am really enjoying the Naverisk 2016 release,\u201d said Dave Merrell, owner, Merrell Consulting. \u201cIt has given me the ability to offer more services to my customers. Of note is the ability to remotely uninstall any programs from a device using the control panel. It just makes my life a lot easier! I\u2019m looking forward to learning how other features will make my workday more efficient as well.\u201d To learn more about Naverisk RMM software, please visit the website. ### About ECi: The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30-plus years, ECi\u2019s companies have served small to medium sized manufacturing, wholesale\/retail distribution, building and construction, and services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[2809,653,2808],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20323"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=20323"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20323\/revisions"}],"predecessor-version":[{"id":20325,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/20323\/revisions\/20325"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=20323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=20323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=20323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}