This month we are pleased to present our annual edition of the Difference Makers, a celebration of key individuals making a difference. This issue showcases those representing every segment of the industry, from OEMs, to services, software, and supplies providers, to industry analysts and pundits.<\/p>\n
![\"Difference_ENX_Magazine_4\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Difference_ENX_Magazine_4-300x300.jpg\")
To assist us in making our selections we contacted dozens of respected folks across all segments of the document imaging industry and placed an open call for recommendations in the ENX\/The Week in Imaging newsletter. Anybody who was featured last year was excluded from this year\u2019s list. The difference makers we\u2019re profiling are a result of those efforts and responses.<\/p>\n
Difference makers come from all over the industry. Some are executives launching bold new strategies. Others are thinkers, teachers, innovators or they\u2019ve run a highly successful business. This year, many are behind the scenes players, not widely known to many, but making an impact on their organizations and the industry.<\/p>\n
We would like to thank everybody who participated over the past several months to help put this issue together. Without your input, this would not have been possible.<\/p>\n
Now let\u2019s meet the difference makers, presented in alphabetical order.<\/p>\n
![\"Doug-Albregts](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Doug-Albregts-Sharp-150x150.jpg\")
Doug Albregts<\/p><\/div>\n
Doug Albregts<\/strong> \u201cDoug transformed Sharp’s imaging group into the gem of the struggling behemoth. With a complete overhaul of their distribution system and the way they do business with their dealers, his strategy has made Sharp’s imaging group competitive despite all of the negative news over the last couple years. He’s a great guy and dealers love him and he will literally do just about anything for his resellers.\u201d<\/em> Laryssa Alexander<\/p><\/div>\n Laryssa Alexander<\/strong> \u201cShe has stepped up and helped out several times in the transition to ECi\u2019s Model.\u201d Keith Allison<\/p><\/div>\n Keith Allison<\/strong> \u201cHow many other dealers do you know with the gumption to create its own Printing Services Division to provide commercial offset printing to the market? Despite spending more than three decades in the industry Keith is still going strong as he continues to make a difference not only in the markets that Systel serves but the document imaging industry as well where he is the model of a successful entrepreneur.\u201d Ron Alphin<\/p><\/div>\n Ron Alphin<\/strong> \u201cWhen I think of a “go-to” person, Ron is top of mind. He is as friendly as he is smart, which makes him someone you want to know. On top of all this, he has an amazing talent at building programs and platforms that excel\u2014driving revenue growth and operational performance. His track record speaks for itself, and I’m sure he will make another big difference in his new role. Watch out!\u201d<\/em> Michael Amiri<\/p><\/div>\n Michael Amiri<\/strong> \u201cMichael Amiri has developed and led the Office Equipment Dealer Program for Continuum for three years and has been relentless in his commitment to the channel and dealer success. In addition to his direct support, he is a frequent participant and contributor within industry events and publications and freely shares his perspective and best practices to aid dealer transition. Michael\u2019s efforts have resulted in the on-boarding of over a hundred successful office equipment dealers for inclusion into the Continuum partnership.\u201d \u201cContinuum determined that the Office Technology channel is a strategic focus, and Michael has led Continuum’s channel program from its formation. Through his efforts, Office Technology dealers have been able to effectively expand their business into this important market.\u201d \u201cHe has learned our channel in a very short period of time. With his complete understanding of MNS he is able to communicate how it fits in our market and is open to advise dealers on the correct areas of their business to expand. He never misleads which is extremely important when entering new areas.\u201d Rick Bastinelli<\/p><\/div>\n Rick Bastinelli<\/strong> \u201cHe has led Centric to more than double its market share in just a few short years. He is fully engaged in every sector of your business getting one of the best account penetrations in our industry. He has created a workplace that all his employees love to be a part of. Great leadership!\u201d<\/em> Doug Bies<\/p><\/div>\n Doug Bies<\/strong> \u201cDoug Bies has stepped up to the plate as VP and Board Member of the MPSA this year. He doesn\u2019t just think of new ideas, he takes action on new ways to help our membership including heading up the committee that updated the definition of MPS, contributing blogs and articles and offering up concepts on how to bring new value to members.\u201d Laura Blackmer<\/p><\/div>\n Laura Blackmer<\/strong> \u201cLaura has come to the channel and notably adapted. She has added new approaches to the business and has earned the respect of all she has been in contact with for her integrity and commitment.\u201d<\/em> Christina Bonadio<\/p><\/div>\n Christina Bonadio<\/strong> \u201cChristina\u2019s deep knowledge, coupled with her ability to convey complex subjects into easy to understand articles, makes her one of the best analysts in the industry. She is my go-to source for insight on market trends, pending legal cases, mergers and acquisitions and other important topics. Her work at Actionable Intelligence has been an invaluable resource for me.\u201d<\/em> Ron Books<\/p><\/div>\n Ron Books<\/strong> \u201cRon is one of the smartest business guys I know. That trait, combined with being a great people person, makes a perfect combination for a CEO. Ron took a company that was headed towards chaos and brought it order, discipline and back to a place of respect in the industry. ECI is a critical player in the supply chain of our industry. If their systems aren\u2019t performing properly, the industry comes to a standstill, profits are lost and independent resellers lose the fight against the superstores. Ron is the ideal leader for such an important company in our space. He has listened to all of us and has proven that his word is his bond.\u201d Sally Brause<\/p><\/div>\n Sally Brause<\/strong> \u201cIt\u2019s an honor for Gobin\u2019s Inc. leadership team in working with Sally Brause over the past four years. I personally have enlisted Sally’s expertise on numerous occasions and continually seek her perspective currently. Sally is in my eyes the best in HR, organizational restructuring, and corporate culture building not to mention an amazing role model. Sally\u2019s dedication and leadership brings a unique perspective to our difficult decisions we face in the ever-changing office technology industry. I highly recommend Sally for any organization seeking consultation in various difficult business issues.\u201d<\/em> Fred Carollo<\/p><\/div>\n Fred Carollo<\/strong> \u201cIt has been my pleasure to get to know Fred Carollo. As with everything else we do, our opinions are formed by the dealers we know quite well all over the United States. Long before I met Fred Carollo, I was hearing from those same dealers how much they valued their partnership with EverBank. After meeting with him at a manufacturer\u2019s dealer meeting, I learned firsthand his deep commitment to becoming a trusted financial partner to the independent dealers. Over the last three years of surveying dealers, EverBank has risen to become one of the top four leasing companies. That they have accomplished this over such a short period of time is directly attributed to their leader Fred Carollo.\u201d<\/em> Thy Cavagnaro<\/p><\/div>\n Thy Cavagnaro<\/strong> \u201cOver the past 3 years, Thy has been relentlessly focused on making it easier for dealers to do business with Canon. She works extremely hard and has spearheaded a number of projects to improve dealer efficiency and process improvement.\u201d<\/em> shane coffey<\/p><\/div>\n Shane Coffey<\/strong> \u201cDon\u2019t let Shane Coffey\u2019s personality fool you. He may come across as a low-key personality, but under the surface he\u2019s filled with unbridled enthusiasm for the technology he\u2019s responsible for marketing. Shane has a broad background in product planning, marketing, technical expertise, launch management and team development, and Sharp is lucky to have him.\u201d David Concors<\/p><\/div>\n David Concors<\/strong> \u201cDavid epitomizes the \u201cwork hard, play hard\u201d mentality that defines Supplies Network\u2019s culture and his passion for the industry is clear to anyone who has worked with him.\u201d<\/em> Joe Contreras<\/p><\/div>\n Joe Contreras<\/strong> \u201cWhile most professionals in roles similar to Joe at Toshiba are and have always been extremely knowledgeable, Joe comes across as being among the most credible. He\u2019s always prepared, focused, engaging and eloquent when delivering product messages. Plus, his highly professional while interpersonal style of delivery never wavers, regardless of what type of environment he is in; whether it\u2019s one-on-one in a quiet office or an extremely crowded and loud trade show floor. I would also add that Joe is always respectful and flexible.\u201d<\/em> Dan Cooper<\/p><\/div>\n Dan Cooper<\/strong> \u201cDan Cooper brings a systemized and repeatable approach to the business. In addition to mentoring the office and production business, Dan mentors GIS\u2019 IT companies, which specialize in managed IT services like networking & security, application delivery & mobility, virtualization & cloud computing, unified communications & collaboration, and data center services.\u201d John Corley<\/p><\/div>\n John Corley<\/strong> \u201cJohn Corley has been with Xerox for 22 years and in his new position one can\u2019t help but notice his deep understanding of the issues and the challenges confronting the channel along with an ability to develop strategies for driving growth within the SMB space through Xerox\u2019s channel partners in North America and Western Europe. The company is clearly in good hands with Corley at the helm of Channel Partner Operations.\u201d Scott Cullen<\/p><\/div>\n Scott Cullen<\/strong> \u201cI’ve known Scott since the late 1980s. My first memory of him was at a Canon function where he was handling public relations; he was then working at a PR firm. Through all of these years I have gotten to know Scott well, seeing him a few times each year at industry events. I am impressed with and grateful for his long enduring dedication to the office technology industry as a writer and editor. He has served the industry \u2013 and dealers in particular \u2013 very well in terms of bringing valuable information and well-written articles.\u201d<\/em> Sarah Custer<\/p><\/div>\n Sarah Custer<\/strong> \u201cSarah Custer has an uncanny ability to turn bold ideas into actionable programs that make money in new ways. I’ve worked with Sarah closely over the last few years on initiatives that interest us both and can say that she is one of the most diligent and forward thinking leaders I know. She is one of those people you look forward to collaborating with because she simply gets things done, efficiently and with enthusiasm.\u201d Debra Dellaposta<\/p><\/div>\n Debra Dellaposta<\/strong> Mario Diaz<\/p><\/div>\n Mario Diaz<\/strong> \u201cWorking across multiple industries over the course of his extraordinary career, Mario Diaz has a unique ability to blend his technical engineering background with his skills as a consummate marketing professional. His focus is always on putting the customer at the center of every interaction and finding solutions that will have a positive impact on their business objectives. There are many ingredients to building a successful business, but the core ingredient is always the people. Mario truly makes a difference for his customers, his colleagues and the industry as a whole.\u201d<\/em> \u201cWith Mario innovation – and the successful impact of that innovation – runs deep and in every project he approaches, for every client.\u201d<\/em> TerryDixon<\/p><\/div>\n Terry Dixon<\/strong> \u201cTerry Dixon is the ultimate driver in the organization, his energy is contagious. Under his leadership the Managed Print Services (MPS) went from $0 to now being almost 10% of the business. Terry\u2019s passion for the business constantly drives him to seek ways to grow and improve Global.\u201d<\/em> Jeff Dotzler<\/p><\/div>\n Jeff Dotzler<\/strong> \u201cJeff Dotzler, Director of The GFConsulting team, is responsible for the expansion of technology products and services for the fastest growing division at the Gordon Flesch Company. Jeff launched the managed print services program, developed the managed IT services offering, and has achieved significant growth with GFC\u2019s enterprise content management product.\u201d<\/em><\/p>\n – Michael Amiri, Director, Dealer Services at Continuum<\/em><\/p>\n John Eckstrom<\/p><\/div>\n John Eckstrom<\/strong> \u201cJohn has not only built his business but has volunteered to share his knowledge, expertise and experience with the industry.\u201d<\/em> \u201cJohn\u2019s experience and knowledge of the industry is a great resource. John has already shared his expertise with BTA by serving on their Board of Directors, and now is a member of the IBPI Board of Directors, so that we, too, can share his industry insight.\u201d<\/em> Pete Emory<\/p><\/div>\n Pete Emory<\/strong> \u201cPete\u2019s knowledge of how devices work and his belief on how devices should work is most likely the best in the industry. I for one contact him for details on how devices work constantly. His professionalism when it comes to testing products and sticking to the process that is used for testing is outstanding. Not only is he an incredibly knowledgeable person on all products and is always a professional when it comes to his work, but he is also one of the nicest guys I know. I consider him a friend first and a colleague second.\u201d<\/em> Gene Fontana<\/p><\/div>\n Gene Fontana<\/strong> \u201cGene was my first boss and mentor in this industry over 25 years ago and early on I learned from him what it means to be a sales executive. Gene was and continues to be likable, professional, quick with a joke, and passionate and intelligent about our business. Gene makes a difference in the relationships he builds because of these attributes and from early on I saw from him that it wasn\u2019t just about the sale, it\u2019s about creating mutual trust and fostering a relationship where the success of the buyer and dealer is paramount. I, like many in this industry have learned from Gene and his relentlessly positive attitude always shines through.\u201d<\/em> Elizabeth Fox<\/p><\/div>\n Elizabeth Fox<\/strong> \u201cElizabeth has always been forward-thinking, and has continued to evangelize advanced solutions\u2019 place in the print industry. She is a keen advocate of helping dealers and resellers better position and package. It is these things that I think make Elizabeth a difference maker.\u201d<\/em> Adrian Fuentes-Sanabria<\/p><\/div>\n Adrian Fuentes-Sanabria<\/strong> \u201cHe is able to understand our needs and sets strategies in order to address them appropriately. He interacts with all sectors within Toshiba, so that his customers receive the best service available. In addition, he makes every effort within his reach to achieve his customers\u2019 growth targets. I consider that because of his command of the Spanish language and his knowledge of the business culture in Latin America, Adrian has been able to handle himself very successfully in our region. He is also highly intelligent, which has enabled him to adjust smoothly to the continuous technological changes. We believe that Adrian has been a key factor in the growth of Ranko in Argentina.\u201d<\/em> \u201cI have been working with Adrian for approximately 15 years. He possesses a wealth of knowledge in the industry. He is very approachable, positive, pays attention to detail and executes the plan. It has been a great pleasure working with Adrian.\u201d<\/em> Michael George<\/p><\/div>\n Michael George<\/strong> \u201cHis leadership has helped bring a whole new dimension to the MNS offerings and made the transition a profitable path for dealers.\u201d<\/em> Bob Greenhalgh<\/p><\/div>\n Bob Greenhalgh<\/strong> \u201cI\u2019ve worked closely with Bob Greenhalgh for the past 10 years and have a good feel for the collaborative leadership style he brings to Toshiba and his teams. Bob has excellent business insight and marketing instincts, both of which have contributed to his success at Toshiba Business Solutions (TBS). Bob truly cares about his employees. He works hard to develop his people while improving focus on the customer. He trusts his leaders and his TBS marketplaces to consistently deliver strong results.\u201d<\/em> \u201cBob Greenhalgh possesses a unique blend of leadership qualities that put him in a class of his own. Not only does he demonstrate passion for serving customers, but as well for developing his organization and continuous improvement. His experience as a successful dealership owner gives him the confidence to drive his management staff at Toshiba Business Solutions to treat their business with an entrepreneurial spirit, and lead with courage. Toshiba has a true veteran in their ranks with Bob, and anyone that’s dealt with him, has dealt with a classy professional.\u201d<\/em> Vince Jannelli<\/p><\/div>\n Vince Janelli<\/strong> \u201cI consider Vince one of the most astute people in the industry when it comes to solutions. Just press his button and watch him go. It\u2019s taken me a while to catch up with half of what Vince has been telling me for the past decade, but when it comes to talking embedded solutions, and actually any kind of solution, Vince is my go to guy.\u201d<\/em> Todd Johnson<\/p><\/div>\n Todd Johnson<\/strong> “Todd has a deep understanding about the industry Business Model, and the critical success factors for success. His knowledge and skills around helping dealers increase their operating performance makes him a true asset to our industry.”<\/em> Jerry Jones<\/p><\/div>\n Jerry Jones<\/strong>
\nPresident
\nSharp Imaging and Information Company of America
\nWhy Doug Albregts is a Difference Maker:<\/strong> Even when all the uncertainty and speculation seemed to dominate the conversation about Sharp, Doug Albregts steered Sharp with poise. Sharp has not only survived but also grown and dramatically improved profitability. Doug has also helped Sharp stake out a unique position in the industry with its relationship strategy with Tech Data. Internally, there is an exciting new culture with almost no employee defections in three years.<\/p>\n
\n – Andy Slawetsky, Industry Analysts<\/em><\/p>\n![\"Laryssa](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Laryssa-Alexander-March-2012-150x150.jpg\")
\nPresident of Field Services Division
\nECi Software Solutions
\nWhy Laryssa Alexander is a Difference Maker:<\/strong> With 19+ years in the software industry, Laryssa Alexander remains a valuable member of the ECi Software Solutions team focused on e-automate, FM Audit, Naverisk, La Crosse, and OMD software. A true road warrior, Laryssa continues to rack up frequent flyer miles in what seems like a never-ending quest to take the ECi Software Solutions message to market. She\u2019s a visible presence at industry events where it\u2019s not unusual to see her sharing her knowledge and insights with the dealer community on industry panels.<\/p>\n
\n<\/em>– Mike Grey, On Demand, Houston<\/em><\/p>\n![\"Keith](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Keith-Allison-150x150.jpg\")
\nPresident and CEO
\nSystel Business Equipment Company, Inc.
\nWhy Keith Allison is a Difference Maker:<\/strong> After 34 years with Systel, you would think Keith Allison has a pretty good handle on the document imaging industry and you\u2019d be right. What Keith has built in North Carolina is one of the most successful dealerships in the country and one of the most unique too. As a testament to the growth that Keith has presided over, they recently celebrated the one-year anniversary of the opening of a 125,000 sq. ft. distribution and service center and have begun construction on a service and command center located in their corporate headquarters.<\/p>\n
\n<\/em>– Scott Cullen, Chief Correspondent & Editor of The Cannata Report<\/em><\/p>\n![\"Ron](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Ron-Alphin-150x150.jpg\")
\nVP of Business Solution Operations
\nParts Now
\nWhy Ron Alphin is a Difference Maker:<\/strong> Ron Alphin only joined Parts Now a few months ago but already big things are expected of him. Such is the nature of his reputation. He was previously responsible for the MPS operations at Supplies Network and instrumental in growing both the infrastructure and customer service that made SN a world leader in this category. He\u2019s a volunteer contributor at the MPSA and if you survey readers across the dealer channel, you will find that he is universally loved and respected for his hard work, ability to deliver under pressure and infectious, positive attitude.<\/p>\n
\n – Ken Stewart, PMP, ChangeForge, LLC<\/em><\/p>\n![\"Michael](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Michael-Amiri-150x150.jpg\")
\nDirector of Dealer Services
\nContinuum
\nWhy Michael Amiri is a Difference Maker:<\/strong> A 20-year veteran of the IT industry, Michael Amiri has built a team at Continuum that is dedicated to supporting the office equipment channel by maximizing efficiencies and profits with managed IT service offerings. Michael has worked tirelessly to assist office equipment dealers making the transition to managed IT services and he utilizes many resources to share his knowledge and experience, including conducting must-see webinars.<\/p>\n
\n<\/em>-Chris Ryne, GAP<\/em><\/p>\n
\n<\/em>-Mitch Morgan, GAP<\/em><\/p>\n
\n<\/em>– Edward McLaughlin, CEO, Valderus<\/em><\/p>\n![\"Rick](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Rick-Bastinelli-150x150.jpg\")
\nPresident
\nCentric Business Systems, Inc.
\nWhy Rick Bastinelli is a Difference Maker:<\/strong> Rick Bastinelli has built Centric Business Systems into a hugely successful business by doing it carefully and doing it right. Under Rick\u2019s leadership, Centric offers a diverse range of hardware and solutions along with a consultative approach and full support. He says that total customer satisfaction is the goal and he appears to have achieved it. If that isn\u2019t enough, his employees love him too.<\/p>\n
\n – Edward McLaughlin, CEO, Valderus<\/em><\/p>\n![\"Doug](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Doug-Bies-Canon-150x150.jpg\")
\nSenior Marketing and Planning Specialist – Managed Document Services
\nCanon U.S.A., Inc.
\nWhy Doug Bies is a Difference Maker:<\/strong> Doug Bies has accomplished a great deal as part of Canon’s MDS Program, which is helping develop the managed services offerings for their customers. As Vice President of the Managed Print Services Association (MPSA), Doug has spent his current term collaborating with his peers to help deliver more value to its membership.<\/p>\n
\n<\/em>– Josie Heskje, GreatAmerica Financial Services Corporation<\/em><\/p>\n![\"Laura_Blackmer](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Laura_Blackmer-headshot-150x150.jpg\")
\nSenior Vice President of Sales
\nSharp Imaging and Information Company of America
\nWhy Laura Blackmer is a Difference Maker:<\/strong> It\u2019s probably not unusual for someone to make a difference right out of the gate and that\u2019s exactly what Laura did when she joined Sharp nearly three years ago. Dealers seem to respect her and she\u2019s done a superior job not only connecting with Sharp dealers all around the country but making her presence known throughout the document imaging industry, including last year\u2019s Cannata Report recognition as the Female Executive of the Year. Indeed, Laura has provided Sharp with a much needed jolt of enthusiasm and experience.<\/p>\n
\n – Edward McLaughlin, CEO, Valderus<\/em><\/p>\n![\"BonadioChristina_web\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/BonadioChristina_web-150x150.jpg\")
\nExecutive Editor
\nActionable Intelligence
\nWhy Christina is a Difference Maker:<\/strong> Nobody embodies \u201cbehind-the-scenes leader\u201d like Christina Bonadio. She has been instrumental in the overall success of Actionable Intelligence and the website, www.Action-Intell.com. As its executive editor, she\u2019s responsible for everything from the design of the site, to its marketing and its content, and has been ever since it was launched nearly six years ago. In one way or another, Christina has shaped all the material that visitors encounter when they come to www.Action-Intell.com. Given that the site now contains over 2,000 posts, the bulk of which she researched and wrote, and thousands of executives from across the office imaging space have read those posts, Christina Bonadio is truly a thought leader in our industry.<\/p>\n
\n – Shannon Parrish, Marketing Content Manager, SCC<\/em><\/p>\n![\"Top](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Ron-Books-portrait-300dpi-150x150.jpg\")
\nPresident and CEO
\nECi
\nWhy Ron Books is a Difference Maker:<\/strong> Ron Books joined ECi in late 1999. Ten years later he was promoted to Chief Executive Officer. As CEO, Ron is responsible for the strategic direction and vision of ECi and those skills have helped revitalize the company. By bringing everything together under one umbrella, and the strategy to move from office equipment to managed services, Ron increased ECi\u2019s success and positioned the core office dealer solutions to number one in the market. Most importantly, he has done it all through his respectful, constructive and energetic style.<\/p>\n
\n<\/em>– Greg Welchans, President & CMO, Distribution Management<\/em><\/p>\n![\"Sally](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Sally-Brause-2x2-Itex2014-150x150.jpg\")
\nDirector of Pathshare HR Services
\nGreatAmerica Financial Services Corporation
\nWhy Sally Brause is a Difference Maker:<\/strong> Everybody loves and respects Sally Brause, and we aren\u2019t just saying that. The testimonials offered in her favor could have filled this entire issue. Sally consistently goes above and beyond in her role to grow Pathshare, GreatAmerica\u2019s HR Services program. She has established herself as a go-to expert on HR-related matters among the Office Equipment customer community and has developed strong, positive relationships with many of GreatAmerica\u2019s largest and most important OEM dealers. Sally represents GreatAmerica as a value-added partner in the markets they serve and has strongly contributed to GreatAmerica\u2019s reputation as being \u201cmuch more than just a finance company.\u201d<\/p>\n
\n – Dave Barrows, Director of Sales, Gobin\u2019s Inc.
\n<\/em>
\n\u201cSally Brause is highly regarded within the office technology industry. We are grateful to have had her among the presenters at several of our district educational and networking events, including serving as the moderator of panel discussions at two of our events in 2015. Her skill set, knowledge, excellent presentation skills, and willingness to help others collectively make Sally a ‘true treasure’ within our industry. It is for these reasons that she was presented with the prestigious BTA President’s Award in 2014. We value the kindness Sally has shown our association and the industry in so many ways and look forward to working with her for years to come.\u201d<\/em>
\n – Brent Hoskins, Executive Director, Business Technology Association<\/em><\/p>\n![\"Fred](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Fred-Carollo2011-150x150.jpg\")
\nVP of Originations, Office Technology
\nEverbank Commercial Finance
\nWhy Fred Carollo is a Difference Maker:<\/strong> Fred Carollo is a household name in the industry, but he\u2019s more than just a \u201cfinance guy.\u201d Fred started his career managing office products and technology leasing operations. He has owned and managed three businesses in the retail, mortgage, and real estate sectors. Since 2006, Fred has been with EverBank Commercial Finance and has led its Office Technology platform since 2008. Entrenched in the daily operations of this evolving space, Fred is known as a thought leader. Trusted for his expertise and unique perspective, dealers and manufacturers rely on his agility and speed to tailor financing options that exceed client expectations.<\/p>\n
\n – Frank Cannata, The Cannata Report<\/em><\/p>\n![\"Thy](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Thy-Cavagnaro-headshot-150x150.jpg\")
\nSenior Analyst, Business Applications Project Manager
\nCanon U.S.A., Inc.
\nWhy Thy Cavagnaro is a Difference Maker:<\/strong> Thy Cavagnaro is the type of project leader that any business would want: intelligent, selfless, hardworking and committed to the success of customers. Thy spearheaded the connection between Canon and ECi to develop the Dealer Gateway for Canon, a cloud-based solution for dealers using ECi Software Solutions\u2019 e-automate ERP system. In addition, she created a process that encouraged more dealers to sign up for ECi’s PO Processor service. Thy continues to work on projects focused on increasing efficiencies for Canon dealers.<\/p>\n
\n -Kip Kugler, Strategic Solutions and Sales Manager, ECi e-automate<\/em><\/p>\n![\"shane-coffey\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/shane-coffey-150x150.jpg\")
\nSenior Director of Product Management
\nSharp Imaging and Information Company of America
\nWhy Shane Coffey is a Difference Maker:<\/strong> Twenty years ago, Shane began his career at Sharp as a Quality Assurance Engineer. His dedication and tenacity helped land him in the role of Senior Director, Product Management for the Sharp MFP division. Shane leads a planning and marketing team whose work makes a global impact, driving the strategy for the entire line of Sharp MFPs. Over the years, Shane has worked tirelessly to bring Sharp MFPs to the forefront of technology, while driving practical innovations such as a unified toner \u2013 which protects dealer profit margins \u2013 and a shared platform design, greatly reducing dealers\u2019 inventory costs.<\/p>\n
\n<\/em>– Scott Cullen, Chief Correspondent & Editor of The Cannata Report<\/em><\/p>\n![\"David](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/David-Concors-2-150x150.jpg\")
\nVice President of Sales
\nSupplies Network
\nWhy David Concors is a Difference Maker:<\/strong> Leadership and vision are critical qualities for success, and David Concors\u2019 leadership has been instrumental in driving Supplies Network\u2019s continued success as a print category focused distributor. In addition to providing overall direction for the sales team, David is highly influential in the development of value-add services and programs that create competitive differentiation to help resellers compete and succeed in a competitive market.<\/p>\n
\n – Michael Morris, TriMega<\/em><\/p>\n![\"Joe](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Joe-Contreras-150x150.jpg\")
\nVice President of Product and Solutions Marketing
\nToshiba America Business Solutions
\nWhy Joe Contreras is a Difference Maker:<\/strong> They\u2019ve got an excellent team over at Toshiba and one of its more visible team members who is making a difference is Joe Contreras. He has a strong background in product planning, new product conceptualization, go-to-market strategizing, and marketing programs for document imaging, digital signage and LED markets, so it\u2019s little wonder that he\u2019s become one of the freshest faces at Toshiba when it comes to bringing those messages to market. Recently promoted, Joe is one of those people who is just plain easy to talk to; he keeps things simple, and does a fantastic job of explaining technology and company strategy. Toshiba seems to be a breeding ground for folks who are adept at making a difference.<\/p>\n
\n – CJ Cannata, co-owner and SVP brand strategy and development, The Cannata Report.<\/em><\/p>\n![\"Dan](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Dan-Cooper.jpg\")
\nExecutive VP of Field Operations
\nGlobal Imaging System Corp\/Xerox
\nWhy Dan Cooper is a Difference Maker:<\/strong> Dan Cooper is good enough to hold two executive positions. He is both the Executive Vice President of Field Operations and the President of Electronic Systems, Inc. (ESI), a position he has held since 2000. Dan Cooper is a critical part of the Global Imaging Systems (GIS) team, providing direction and vision to the company\u2019s managed services division. Dan is another reason why GIS is a leading provider of business technology solutions.<\/p>\n
\n<\/em>– Eric K. Gayden, Vice President, Zoom Imaging<\/em><\/p>\n![\"john_corley_hr\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/john_corley_hr-150x150.jpg\")
\nPresident of Channel Partner Operations
\nXerox
\nWhy John Corley is a Difference Maker:<\/strong> John Corley has done an outstanding job in his multiple roles driving Xerox\u2019s GTM channel strategy, including operations, marketing, sales and delivery of technology products and services. His efforts are a key factor in driving growth in the small and medium business marketplace through Xerox\u2019s channel partners in North America and Western Europe.<\/p>\n
\n<\/em>– Scott Cullen, Managing Editor & Chief Correspondent, The Cannata Report<\/em><\/p>\n![\"Scott](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Scott-Cullen-150x150.jpg\")
\nManaging Editor and Chief Correspondent
\nThe Cannata Report
\nWhy Scott Cullen is a Difference Maker:<\/strong> This year Scott Cullen celebrates his 30th year in the document imaging industry, virtually all of them as an editor and writer with industry publications. Name an industry publication and he\u2019s probably written for it at one time or another. While many of his editorial peers have come and gone, Scott continues to churn out content and remains one of the widest read and most respected journalists covering the document imaging industry. \u201cIf I\u2019d known I would have been sticking around this long, I\u2019d have paid closer attention to what was going on in the beginning when I was first starting out,\u201d laughs Scott. \u201cHowever, the longer I do this, I continue to surprise myself with just how much I have learned about this industry and how truly interesting it is.\u201d<\/p>\n
\n – Brent Hoskins, Executive Director, Business Technology Association<\/em><\/p>\n![\"Sarah](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Sarah-Custer-150x150.jpg\")
\nMPS and Equipment Solutions Manager
\nSupplies Network
\nWhy Sarah Custer is a Difference Maker:<\/strong> In her various roles at Supplies Network Sarah has been making a big difference driving growth of the MPS business for Supplies Network and its reseller partners. She\u2019s also been a key collaborator between Supplies Network and its resellers, supporting ongoing process and program improvements. Her experience and expertise have landed her many speaking engagements at industry events and editorial space in industry publications. Those that work with Sarah describe her as hardworking, dedicated and highly enthusiastic when it comes to all things managed print. With oversight of both the sales and operations teams within the Solutions and Services group, managed print has become one of the fastest growing segments of Supplies Network\u2019s business under Sarah\u2019s leadership.<\/p>\n
\n<\/em>– West McDonald, VP of Business Development, Print Audit<\/em><\/p>\n![\"Debra](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Debra-Dellaposta-150x150.jpg\")
\nPresident
\nWPS Office Solutions
\nWhy Debra Dellaposta is a Difference Maker:<\/strong> Debra Dellaposta presides over a team that anybody would want to be a part of. Her successful and forward-thinking company, WPS Office Solutions, has been recognized repeatedly as a \u201cgreat workplace\u201d by the independent analysts at Great Place to Work. She has been listed as one of the Top 100 people by Pennsylvania Business Central for 2014 and 2015 and has won multiple awards, including the Managed Print Services Association Leadership Award 2010, Savin Savvy, Elite Dealer Award, and Chamber Innovation Award. She can add this one to the list.
\n\u201cDebra Dellaposta is a leader that makes things happen. She is smart, well spoken and is constantly researching new technologies and methods in order to keep WPS ahead of the curve. She has led WPS Office Solutions with great success. The company has been recognized for many honors, including a \u201cGreat Place to Work\u201d and personally Debra earned the Pennsylvania Business Central 2015\/2014 \u201cTop 100 People\u201d designation. She is the consummate community-minded leader having been involved with numerous charities and currently serves as Chairperson for the Penn State Altoona Enactus Business Advisory Board. Perhaps most importantly, Debbie is well respected and liked by her peers, employees and vendors.\u201d
\n<\/em>– Josie Heskje, GreatAmerica Financial Services Corporation<\/em><\/p>\n![\"Mario](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Mario-Diaz-Suit-lrg-file-1.14-150x150.jpg\")
\nVP of Consulting
\nPhotizo Group
\nWhy Mario Diaz is a Difference Maker:<\/strong> A quiet person who prefers to toot others\u2019 horn rather than his own, Mario deftly navigates the choppy waters of imaging consulting around the globe. He ensures he deeply understands his clients\u2019 needs and desires, executes a plan to achieve their goals, and captures crystalline insights that cut through the noise. While he’s not putting a lot of noise out on \u2018the circuit,\u2019 he’s working behind the scenes with some of the most well known players in our industry.<\/p>\n
\n – Anne Wolf, CEO, Wolf Communications<\/em><\/p>\n
\n – Heidi Gracie, Director of Marketing, Arizona State University<\/em><\/p>\n![\"TerryDixon\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/TerryDixon-150x150.jpg\")
\nExecutive VP of Sales and Marketing
\nGlobal Imaging Systems\/Xerox
\nWhy Terry Dixon is a Difference Maker:<\/strong> Terry Dixon brings more than 20 years of experience in management in the office technology space and a proven track record for building and leading a business. Named Vice President of Sales and Marketing for Global Imaging Systems in 2011, Terry Dixon has delivered again. His passion and knowledge has been a critical factor in driving record-breaking MPS sales for GIS.<\/p>\n
\n– Eric K. Gayden, Vice President, Zoom Imaging<\/em><\/p>\n![\"Jeff](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Jeff-Dotzler-GF-150x150.jpg\")
\nDirector of the GFConsulting team
\nGordon Flesch
\nWhy Jeff Dotzler is a Difference Maker:<\/strong> When the Gordon Flesch Company decided that they were going to commit to being a leading provider of Managed IT Services in the Midwest, they needed to find the right person to fill that role. They found that person in Jeff Dotzler. Jeff is the Director of the GFConsulting team, a team of professionals he created to help customers improve efficiencies, uptime and security while managing their costs. Jeff continues to lead the consulting group in a professional and forward-thinking manner, always looking for new growth opportunities and ways to expand their services.<\/p>\n![\"John](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/John-Eckstrom-150x150.jpg\")
\nPresident and CEO
\nCarolina Business Equipment, Inc.
\nWhy John Eckstrom is a Difference Maker:<\/strong> Probably nobody has had a more circuitous route to the office technology space than John Eckstrom. The amiable president and CEO of Carolina Business Equipment (CBE) graduated from the University of South Carolina with a degree in accounting. After college, he went to a local firm working in the tax department and then moved to a firm where his focus was bank auditing. After two years, Eckstrom moved into private business where he became branch controller for a Fortune 500 company. He then became director of finance for a manufacturing company and was CFO to a mechanical contracting firm. Eckstrom came to CBE in November 1994 as the company’s controller and moved into the general manager position in March 1995. At the end of 1995, he purchased half of the company and became its president. In October 2000, Eckstrom purchased the rest of the company.<\/p>\n
\n– Bob Goldberg, Ex-Officio\/General Counsel, BTA<\/em><\/p>\n
\n – Randy Horshok, Executive Director, IBPI<\/em><\/p>\n![\"Pete](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Pete-Emory-BLI-150x150.jpg\")
\nDirector of U.S. Research and Lab Testing US\/Asia
\nBuyers Laboratory LLC
\nWhy Pete Emory is a Difference Maker:<\/strong> Want to know about a device? Ask Pete Emory. The 25-year industry vet works with all of the OEMs, evaluating and quality-checking devices and setting standards for the industry through his test methods. He is a major behind-the-scenes difference maker that has had a dramatic impact on the quality of devices being manufactured and is the voice behind many of the improvements we see year after year.<\/p>\n
\n – James Coons, OSBG A3 Hardware & Solutions Competitive Marketing, Xerox<\/em><\/p>\n![\"Gene](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Gene-Fontana-e1462147017839-150x150.jpg\")
\nExecutive Vice President
\nRoyal Imaging
\nWhy Gene Fontana is a Difference Maker:<\/strong> Gene is an industry veteran with over 30 years of experience in both the manufacturing and distribution channels of the imaging industry. His passion is helping dealers grow their business while providing ongoing training on new product releases and alternative channel opportunities. Nothing about Gene is plain vanilla. He brings 31 flavors (and blazers) of expertise to every distributor-dealer relationship. He has been instrumental in Royal Imaging\u2019s continued growth and success.<\/p>\n
\n– Luke Goldberg, SVP, Clover Imaging Group<\/em><\/p>\n![\"Elizabeth](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Elizabeth-Fox-150x150.jpg\")
\nBusiness Unit Responsible for Xerox Managed Print Services
\nXerox
\nWhy Elizabeth Fox is a Difference Maker:<\/strong> Elizabeth Fox is helping lead Xerox into the future. Her worldwide business unit is responsible for offering Xerox Managed Print Services through their indirect partners to provide profitable solutions. An innovator who holds six patents, Elizabeth is passionate about leveraging changing market dynamics to drive new opportunities for customers and partners through insight, creativity and collaboration.<\/p>\n
\n Ken Stewart, PMP, ChangeForge, LLC<\/em><\/p>\n![\"Adrian](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Adrian-Fuentes-Sanabria-Toshiba-150x150.jpg\")
\nVP of International Sales
\nToshiba
\nWhy Adrian Fuentes-Sanabria is a Difference Maker:<\/strong> There are those who run away from problems and those who keen to address them. Adrian is definitely the latter. He is a skilled communicator who is always poised to work out his customers\u2019 issues and provide the tools and direction necessary to succeed and grow. Adrian has played a major role in Toshiba\u2019s Latin America sales success.<\/p>\n
\n – Rodolfo Paskvan, President, Ranko S.A.<\/em><\/p>\n
\n – Camille Malaret, National Copier<\/em><\/p>\n![\"Michael](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Michael-George-150x150.jpg\")
\nCEO
\nContinuum
\nWhy Michael George is a Difference Maker:<\/strong> With more than 25 years of leading software companies, it\u2019s no surprise that Michael George has had so much success at Continuum. Since joining the company a little over four years ago, it has grown 30 percent annually. Under his leadership, Continuum has delivered new products specifically for the IT channel, launched the Navigate by Continuum user conference that has sold out for two straight years, opened a European headquarters office and new Boston headquarters and has recruited exceptional talent to his executive team and Board \u2013 all focused on the success of the channel. Michael directed the establishment of the Continuum Veterans Foundation, a nonprofit organization providing financial support to local and national charities that focus on helping veterans find jobs in IT. The foundation has donated more than $150,000 since its founding in 2012.<\/p>\n
\n– Edward McLaughlin, CEO, Valderus<\/em><\/p>\n![\"Bob](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Bob-Greenhalgh-lower-resolution-150x150.jpg\")
\nSenior Vice President
\nToshiba America Business Solutions (TABS)
\nWhy Bob Greenhalgh is a Difference Maker:<\/strong> A skilled leader and true business professional, Bob Greenhalgh consistently delivers results. He operates a network of more than 100 office equipment dealer locations throughout the United States and Latin America and achieves consistent success while maintaining a motivated and loyal sales force.<\/p>\n
\n – Alex Rivera, Vice President National Accounts, Wells Fargo Vendor Financial Services Bob<\/em><\/p>\n
\n– Mike Johnson, Vice President, North American Business Channels & SMB, Lexmark International<\/em><\/p>\n![\"vince_jannelli\"](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/vince_jannelli-150x150.jpg\")
\nSenior Director of Software Product Management
\nSharp Imaging and Information Company of America
\nWhy Vince Janelli is a Difference Maker:<\/strong> Vince Janelli has deftly led Sharp Imaging and Information Company of America\u2019s (SIICA) Software-as-a-Service (SaaS) venture while also managing a team of product management professionals responsible for a portfolio of embedded hardware functionality and APIs, a multi-sourced software suite, as well as the Sharp Partner Program and associated channel programs.<\/p>\n
\n – Scott Cullen, Chief Correspondent & Editor of The Cannata Report<\/em><\/p>\n![\"Todd](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Todd-Johnson-SBA-150x150.jpg\")
\nPartner
\nStrategic Business Associates
\nWhy Todd Johnson is a Difference Maker:<\/strong> Todd Johnson founded Global Imaging along with his father, Tom Johnson, and built it into a hugely successful business. Since joining Strategic Business Associates in 2010, Todd has been instrumental in reviewing and updating the Imaging Model. His hard work in facilitating the financial surveys for the four major trade associations has provided data and analysis that has helped hundreds of dealers improve their businesses. No other work has had a greater impact on the industry than the SBA Financial Model. He also does outstanding clients work and has facilitated many sales and acquisitions for the dealer community.<\/p>\n
\n– Mitch Morgan, GAP<\/em><\/p>\n![\"Jerry](\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2016\/05\/Jerry-Jones_2012-150x150.jpg\")