{"id":16660,"date":"2016-03-01T12:49:31","date_gmt":"2016-03-01T17:49:31","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=16660"},"modified":"2016-03-02T15:10:00","modified_gmt":"2016-03-02T20:10:00","slug":"schock-treatment-schock-logistics-makes-copier-shipping-and-de-installation-simple-and-secure-for-the-office-dealer-community","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/feature-articles\/2016\/03\/schock-treatment-schock-logistics-makes-copier-shipping-and-de-installation-simple-and-secure-for-the-office-dealer-community\/","title":{"rendered":"Schock Treatment"},"content":{"rendered":"

Schock Logistics Makes Copier Shipping and De-installation Simple and Secure for the Office Dealer Community<\/em><\/strong><\/p>\n

Schock Logistics likes to describe itself as being on the cutting edge of change in America.\u00a0When you think about it that makes a lot of sense because customers tend to call on Schock when they are immersed in change themselves.<\/p>\n

Founded in 1992, Schock Logistics assists office technology dealers and corporations with onsite de-installation of high-value equipment and oversees air-ride shipping of that equipment throughout the U.S. It also provides onsite data security, including wiping sensitive hard drives, network cards, and fax boards. In addition, Schock provides follow-up services such as satellite tracking, freight reports, inventory storage, and revenue sharing.<\/p>\n

\"Spencer-Photo-Crop\"

Spencer Schock<\/p><\/div>\n

Spencer Schock, Schock\u2019s founder, started the business 24 years ago in his garage. Since then, he\u2019s watched his business grow 15-fold to where it now serves hundreds of copier dealers nationwide along with national banks and leasing organizations, Fortune 500 companies, and thousands of small businesses.<\/p>\n

Prior to starting Schock Logistics, Spencer was a copier wholesaler struggling to remain competitive primarily because he was operating out of a remote location in Oregon. Everything changed, however, when a copier dealer in Sioux Falls, SD, asked him to ship a copier.<\/p>\n

\u201cTwice I refused, and finally on the third request I agreed,\u201d recalls Spencer.\u00a0\u201cThe rest is history.\u00a0I switched from copier wholesaling to copier shipping.\u201d<\/p>\n

What began with a single copier shipment in the late \u201890s has grown to thousands of shipments and more than 1,500 clients last year. Fully 70 percent of those are wholesale shipments to copier dealers while the remaining 30 percent are retail shipments for end users such as hospitals and law firms.<\/p>\n

Spencer compares his operation to an Expedia or Priceline in the travel industry.<\/p>\n

\u201cWe shop copier dealers\u2019 shipments against up to 20 different freight carriers,\u201d explains Spencer. \u201cDealers find they can standardize their freight quoting, accounting, tracking, and problem resolution through one vendor\u2014Schock Logistics\u2014while at the same time shop the freight market on every shipment.\u00a0The dealer achieves the simplicity of [working with] a single vendor, but with the long-term, price competitiveness of bidding multiple freight carriers.\u201d<\/p>\n

Although price is important,\u00a0Spencer is quick to point out that it\u2019s not the only variable in shipping.<\/p>\n

\u201cCopier dealers must consider other variables such as transit time, special conditions such as stair moves or after-hours pickups, and the fragility of the equipment being shipped.\u201d<\/p>\n

Fortunately, Schock Logistics can help dealers sort through those variables.<\/p>\n

Each of the company\u2019s estimates lists the top three bids.\u00a0The dealer can choose the least expensive bid, or the fastest transit time, or for example, if they have a particularly fragile machine they might choose the carrier with the fewest cross docks.\u00a0(Fewer cross docks reduces the chance of freight damage.)<\/p>\n

\u201cWith us, copier dealers can shop their freight variables and come up with the correct solution for each particular shipment,\u201d says Spencer.<\/p>\n

Another critical factor when it comes to shipping is that some carriers excel at cross country shipments while others are strong in particular regions or metro area.<\/p>\n

\u201cAgain, copier dealers can manage their freight business through one portal, Schock Logistics, but choose the best carrier for each particular shipment,\u201d notes Spencer. \u201cIf they are not sure, we identify what we<\/em> believe is the best option.\u201d<\/p>\n

Schock Logistics hasn\u2019t changed all that much since it entered the shipping business. \u201cAt the core, we are doing today what we did on day one,\u201d he says.<\/p>\n

The biggest challenge is managing data from so many carriers and points of contact, a challenge that\u00a0Schock Logistics has met head on.<\/p>\n

\u201cWe have invested heavily in IT so that we can instantly find equipment by serial number, lease number, asset number, or even the contact\u2019s nickname,\u201d reports Spencer. \u201cThe history of every shipment\u2014estimate, invoice, PO, BOL, faxes, e-mails, and phone calls\u2014are instantly available to anyone in the office in one digital location.\u00a0For example, even our accountant could tell you what is going on with a given shipment, instantly.\u201d<\/p>\n

Another benefit of doing business with Schock Logistics is real-time tracking.\u00a0Here too Schock has made the appropriate investments to provide this capability to its clients. Today, 80 percent of Schock\u2019s shipments are tracked via satellite with that data available to clients online.<\/p>\n

The company has five estimators constantly quoting jobs to copier dealers and end users. Spencer is pretty much a jack of all trades and often spends a big chunk of his day problem solving. In the morning you\u2019ll find him working on escalated shipments\u2014shipments that have specific pickup or delivery dates. They might be extra fragile or need to be watched closely.<\/p>\n

\u201cWe have a report on all our escalated shipments and I review those every morning,\u201d states Spencer.<\/p>\n

Coast to Coast Coverage and then Some <\/strong><\/p>\n

Schock Logistics services the entire U.S., Alaska, Hawaii, and Canada.\u00a0Shipments from Hawaii and Alaska typically travel via ocean, which as one would expect results in longer transit times.\u00a0Sometimes happenstance steps in and the customer benefits in a big way.<\/p>\n

\u201cOne time we were shipping from Honolulu to New Jersey and we accidently checked the \u2018by air\u2019 box,\u201d recalls Spencer. \u201cThe law firm we were shipping for was expecting a transit time of several weeks, but was stunned to receive their 700-lb copier the next day in perfect condition. We lost a lot of money on that shipment, but secured our reputation for under promising and over delivering!\u201d<\/p>\n

The ability to forge lasting relationships and provide exceptional customer service represents the hallmark of a successful company and Schock Logistics fits squarely within that pantheon. The Schock team is adept at interfacing with sales managers, leasing managers, warehouse managers, and a surprising number of sales representatives who need to include freight pricing in their copier quotes.<\/p>\n

\u201cCopier dealers consistently comment on the quality of our service,\u201d reveals Spencer. \u201cWe have very little turnover. Our long-term staff is experienced in all aspects of shipping.\u00a0Their wealth of information comes into play every minute of the day.\u201d<\/p>\n

The relationships Spencer forged working as a copier wholesaler has helped immensely in moving the business forward. \u201cPeople already knew me and it was the same contact\u2014the warehouse manager that\u2019s rolling out used equipment is also the person managing the end of lease copier shipments,\u201d states Spencer who still finds time to go on sales calls and meet face to face with Schock\u2019s long-term clients or touch base with them on the phone.<\/p>\n

He\u2019s still crazy about what he does after all these years. \u201cI enjoy the people in the industry and solving puzzles\u2014the latter is something that goes with the shipping and logistics territory.\u201d<\/p>\n

No wonder dealers use Schock Logistics again and again.<\/p>\n

Even though Schock\u2019s staff is determined to meet and exceed customer expectations, Spencer reveals that every staff member receives a monthly bonus depending on how well the company did that month.<\/p>\n

\u201cThis bonus makes up a significant portion of their pay,\u201d reports Spencer. \u201cOur staff operates like owners.\u00a0They constantly seek ways to improve our service and streamline our processes.\u00a0They strive every minute to solve problems and keep clients satisfied.\u201d<\/p>\n

Asked if there\u2019s anything that Schock\u2019s customers or prospects would be surprised to hear about the company, Spencer pauses, then says, \u201cAt the end of the day, Schock Logistics is a reflection of the people we serve.\u00a0I have been in the office equipment business since 1987 when I worked for the Eastman Kodak Company as a copier sales representative in Silicon Valley.\u00a0Every day I am astonished at the work ethic, integrity, and drive of people in this industry.\u00a0The sales managers and sales representatives, in particular, are often masterful in their character, humor, and ability to read the needs of others. They best me and I am fine with that because it is inspiring.\u00a0I am blessed to be able to work alongside and try to keep up with such outstanding Americans.\u201d<\/p>\n

Looking Forward<\/strong><\/p>\n

Despite the consistency in Schock\u2019s services and the way it conducts business, change is inevitable. The company is now expanding into medical shipping as well as office equipment disposal\u2014recycling the equipment in an ecological manner and protecting people\u2019s data security. Another initiative is providing even more customers with access to its IT system, allowing them to view their shipments, tracking information, bills of lading, etc.<\/p>\n

Asked what the future looks like for Schock Logistics, Spencer simply, optimistically, and succinctly replies, \u201cBright!\u201d<\/p>\n

Schock\u2019s De-installation Service<\/strong><\/p>\n

Schock\u2019s de-installation service is used primarily by its retail clients.\u00a0The company maintains a network of service technicians nationwide who complete condition reports on machines prior to shipment, prepare and de-install machines for shipping, and provide data security services.<\/p>\n

\u201cFor example, a national hospital chain may need to data secure its copiers prior to shipment,\u201d says Spencer. \u201cOur techs will arrive, replace the hard drives in those copiers with new blank drives, reload factory authorized firmware so the copiers are fully operational, and then provide the hospital with a lockbox for the old hard drives. The lockbox is then sent overnight by hospital staff to a destruction facility for certified destruction. Clients enjoy solving both data security and freight concerns with one call to Schock Logistics.\u201d<\/p>\n

Contact Info<\/strong><\/p>\n

Dealers looking to ship with Schock Logistics can start by visiting www.goschock.com<\/a> or simply send an e-mail to info@goschock.com<\/a>. Owner Spencer Schock recommends including a copy of the lease-return return authorization and Schock will take it from there.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Schock Logistics Makes Copier Shipping and De-installation Simple and Secure for the Office Dealer Community Schock Logistics likes to describe itself as being on the cutting edge of change in America.\u00a0When you think about it that makes a lot of sense because customers tend to call on Schock when they are immersed in change themselves. Founded in 1992, Schock Logistics assists office technology dealers and corporations with onsite de-installation of high-value equipment and oversees air-ride shipping of that equipment throughout the U.S. It also provides onsite data security, including wiping sensitive hard drives, network cards, and fax boards. In addition, Schock provides follow-up services such as satellite tracking, freight reports, inventory storage, and revenue sharing. Spencer Schock, Schock\u2019s founder, started the business 24 years ago in his garage. Since then, he\u2019s watched his business grow 15-fold to where it now serves hundreds of copier dealers nationwide along with national banks and leasing organizations, Fortune 500 companies, and thousands of small businesses. Prior to starting Schock Logistics, Spencer was a copier wholesaler struggling to remain competitive primarily because he was operating out of a remote location in Oregon. Everything changed, however, when a copier dealer in Sioux Falls, SD, asked him to ship a copier. \u201cTwice I refused, and finally on the third request I agreed,\u201d recalls Spencer.\u00a0\u201cThe rest is history.\u00a0I switched from copier wholesaling to copier shipping.\u201d What began with a single copier shipment in the late \u201890s has grown to thousands of shipments and more than 1,500 clients last year. Fully 70 percent of those are wholesale shipments to copier dealers while the remaining 30 percent are retail shipments for end users such as hospitals and law firms. Spencer compares his operation to an Expedia or Priceline in the travel industry. \u201cWe shop copier dealers\u2019 shipments against up to 20 different freight carriers,\u201d explains Spencer. \u201cDealers find they can standardize their freight quoting, accounting, tracking, and problem resolution through one vendor\u2014Schock Logistics\u2014while at the same time shop the freight market on every shipment.\u00a0The dealer achieves the simplicity of [working with] a single vendor, but with the long-term, price competitiveness of bidding multiple freight carriers.\u201d Although price is important,\u00a0Spencer is quick to point out that it\u2019s not the only variable in shipping. \u201cCopier dealers must consider other variables such as transit time, special conditions such as stair moves or after-hours pickups, and the fragility of the equipment being shipped.\u201d Fortunately, Schock Logistics can help dealers sort through those variables. Each of the company\u2019s estimates lists the top three bids.\u00a0The dealer can choose the least expensive bid, or the fastest transit time, or for example, if they have a particularly fragile machine they might choose the carrier with the fewest cross docks.\u00a0(Fewer cross docks reduces the chance of freight damage.) \u201cWith us, copier dealers can shop their freight variables and come up with the correct solution for each particular shipment,\u201d says Spencer. Another critical factor when it comes to shipping is that some carriers excel at cross country shipments while others are strong in particular regions or metro area. \u201cAgain, copier dealers can manage their freight business through one portal, Schock Logistics, but choose the best carrier for each particular shipment,\u201d notes Spencer. \u201cIf they are not sure, we identify what we believe is the best option.\u201d Schock Logistics hasn\u2019t changed all that much since it entered the shipping business. \u201cAt the core, we are doing today what we did on day one,\u201d he says. The biggest challenge is managing data from so many carriers and points of contact, a challenge that\u00a0Schock Logistics has met head on. \u201cWe have invested heavily in IT so that we can instantly find equipment by serial number, lease number, asset number, or even the contact\u2019s nickname,\u201d reports Spencer. \u201cThe history of every shipment\u2014estimate, invoice, PO, BOL, faxes, e-mails, and phone calls\u2014are instantly available to anyone in the office in one digital location.\u00a0For example, even our accountant could tell you what is going on with a given shipment, instantly.\u201d Another benefit of doing business with Schock Logistics is real-time tracking.\u00a0Here too Schock has made the appropriate investments to provide this capability to its clients. Today, 80 percent of Schock\u2019s shipments are tracked via satellite with that data available to clients online. The company has five estimators constantly quoting jobs to copier dealers and end users. Spencer is pretty much a jack of all trades and often spends a big chunk of his day problem solving. In the morning you\u2019ll find him working on escalated shipments\u2014shipments that have specific pickup or delivery dates. They might be extra fragile or need to be watched closely. \u201cWe have a report on all our escalated shipments and I review those every morning,\u201d states Spencer. Coast to Coast Coverage and then Some Schock Logistics services the entire U.S., Alaska, Hawaii, and Canada.\u00a0Shipments from Hawaii and Alaska typically travel via ocean, which as one would expect results in longer transit times.\u00a0Sometimes happenstance steps in and the customer benefits in a big way. \u201cOne time we were shipping from Honolulu to New Jersey and we accidently checked the \u2018by air\u2019 box,\u201d recalls Spencer. \u201cThe law firm we were shipping for was expecting a transit time of several weeks, but was stunned to receive their 700-lb copier the next day in perfect condition. We lost a lot of money on that shipment, but secured our reputation for under promising and over delivering!\u201d The ability to forge lasting relationships and provide exceptional customer service represents the hallmark of a successful company and Schock Logistics fits squarely within that pantheon. The Schock team is adept at interfacing with sales managers, leasing managers, warehouse managers, and a surprising number of sales representatives who need to include freight pricing in their copier quotes. \u201cCopier dealers consistently comment on the quality of our service,\u201d reveals Spencer. \u201cWe have very little turnover. Our long-term staff is experienced in all aspects of shipping.\u00a0Their wealth of information comes into play every minute of the day.\u201d The relationships Spencer forged working as a […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[82],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16660"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=16660"}],"version-history":[{"count":8,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16660\/revisions"}],"predecessor-version":[{"id":16758,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16660\/revisions\/16758"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=16660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=16660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=16660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}