Public APIs Allow Seamless Communications between Continuum\u2019s RMM and Any PSA Platform<\/p>\n
BOSTON \u2013 Feb. 9, 2016 \u2013 Continuum\u00ae, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum\u2019s Remote Monitoring and Management (RMM) platform. Multiple vendors have successfully leveraged Continuum\u2019s APIs, including previously announced integrations with PSA vendors, Vorex, Inc. and Accelo.<\/p>\n
\u201cWith so many options available, we understand that many of our MSP partners have their preferred choice of PSA system,\u201d said Carl Resnik, Sr. Product Director at Continuum. \u201cMaking these public ticketing APIs available allows more PSA vendors to integrate with Continuum. The authorization process has been seamless for the multiple vendors that have leveraged our APIs and we expect many more to utilize them going forward.\u201d<\/p>\n
Continuum\u2019s RMM is backed by the company\u2019s industry-leading Network Operations Center (NOC) and Help Desk which allow its MSPs to focus on higher-level client service. Bi-directional integrations with PSA solutions provide unprecedented automation to eliminate busy work.<\/p>\n
\u201cIt has been great to work with the Continuum team and their API,\u201d said Geoff McQueen, CEO of Accelo. \u201cHaving callbacks as part of the out-of-the-box offering made the integration easy, fast and efficient and working with their engineers to iron out any questions was fast and efficient.\u201d<\/p>\n
In Continuum\u2019s complete product and service business model, tickets can be generated as part of end clients reaching out to Continuum\u2019s Help Desk, Continuum\u2019s InteliMon remote monitoring detecting a critical condition on the managed device or MSPs initiating the ticket as an issue in their PSA. Continuum\u2019s ticketing APIs support synchronization of all types so that all stakeholders have the most up-to-date information about the tickets.<\/p>\n
\u201cThanks to the integration interface between Continuum and our service desk application Omnitracker, our engineers can now work seamlessly together with the Continuum NOC team to service our customers,\u201d said Bart Belmans, Customer Service Manager at BKM. \u201cWe noticed immediately the effects of working proactively. In the past, our customers were often not happy with our customer support, however, we now see that they are pleased when we contact them in advance.\u201d<\/p>\n
Continuum\u2019s MSP partners also have the ability to create their own custom integration with these APIs to support their own home-grown ticketing systems.<\/p>\n
About Continuum<\/p>\n
Continuum is the IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized businesses. Continuum\u2019s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients\u2019 IT infrastructure from a single pane of glass, all backed by an industry\u2013leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,100 professionals worldwide, supports 4,000 partners servicing more than 50,000 SMB customers and monitors over 750,000 endpoints. Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http:\/\/www.continuum.net\/<\/a> or follow on LinkedIn and Twitter @FollowContinuum.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Public APIs Allow Seamless Communications between Continuum\u2019s RMM and Any PSA Platform BOSTON \u2013 Feb. 9, 2016 \u2013 Continuum\u00ae, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum\u2019s Remote Monitoring and Management (RMM) platform. Multiple vendors have successfully leveraged Continuum\u2019s APIs, including previously announced integrations with PSA vendors, Vorex, Inc. and Accelo. \u201cWith so many options available, we understand that many of our MSP partners have their preferred choice of PSA system,\u201d said Carl Resnik, Sr. Product Director at Continuum. \u201cMaking these public ticketing APIs available allows more PSA vendors to integrate with Continuum. The authorization process has been seamless for the multiple vendors that have leveraged our APIs and we expect many more to utilize them going forward.\u201d Continuum\u2019s RMM is backed by the company\u2019s industry-leading Network Operations Center (NOC) and Help Desk which allow its MSPs to focus on higher-level client service. Bi-directional integrations with PSA solutions provide unprecedented automation to eliminate busy work. \u201cIt has been great to work with the Continuum team and their API,\u201d said Geoff McQueen, CEO of Accelo. \u201cHaving callbacks as part of the out-of-the-box offering made the integration easy, fast and efficient and working with their engineers to iron out any questions was fast and efficient.\u201d In Continuum\u2019s complete product and service business model, tickets can be generated as part of end clients reaching out to Continuum\u2019s Help Desk, Continuum\u2019s InteliMon remote monitoring detecting a critical condition on the managed device or MSPs initiating the ticket as an issue in their PSA. Continuum\u2019s ticketing APIs support synchronization of all types so that all stakeholders have the most up-to-date information about the tickets. \u201cThanks to the integration interface between Continuum and our service desk application Omnitracker, our engineers can now work seamlessly together with the Continuum NOC team to service our customers,\u201d said Bart Belmans, Customer Service Manager at BKM. \u201cWe noticed immediately the effects of working proactively. In the past, our customers were often not happy with our customer support, however, we now see that they are pleased when we contact them in advance.\u201d Continuum\u2019s MSP partners also have the ability to create their own custom integration with these APIs to support their own home-grown ticketing systems. About Continuum Continuum is the IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized businesses. Continuum\u2019s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients\u2019 IT infrastructure from a single pane of glass, all backed by an industry\u2013leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,100 professionals worldwide, supports 4,000 partners servicing more than 50,000 SMB customers and monitors over 750,000 endpoints. Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http:\/\/www.continuum.net\/ or follow on LinkedIn and Twitter @FollowContinuum. <\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[1873],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16262"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=16262"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16262\/revisions"}],"predecessor-version":[{"id":16264,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/16262\/revisions\/16264"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=16262"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=16262"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=16262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}