{"id":14789,"date":"2015-10-22T09:42:16","date_gmt":"2015-10-22T13:42:16","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=14789"},"modified":"2015-10-22T09:42:16","modified_gmt":"2015-10-22T13:42:16","slug":"eci-releases-desktech-ticket-management-system-for-help-desk-teams","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/news\/2015\/10\/eci-releases-desktech-ticket-management-system-for-help-desk-teams\/","title":{"rendered":"ECi Releases DeskTech\u2122 Ticket Management System for Help Desk Teams"},"content":{"rendered":"

Cloud-based tool assists e-automate\u00ae software dealerships that offer customer service.<\/em><\/p>\n

Fort Worth, TX, October 21, 2015<\/em> \u2013 ECi Software Solutions (ECiSoftwareSolutions.com) , a leader in industry-specific information technology solutions, today announced the release of the DeskTech\u2122 ticket management system to help dealerships that use e-automate\u00ae software provide phone-based customer service to create, manage and escalate tickets as needed. This support tool expands and simplifies a dealer\u2019s ability to offer technical service without being in the field.<\/p>\n

A cloud-based product, DeskTech is very easy to use and technicians can quickly access all available customer information in their e-automate systems. Each opened ticket is managed through DeskTech, which tracks the creation time of a ticket, elapsed time to response and total time to resolution. It also tracks labor records so a dealer can determine the total work time on that ticket.<\/p>\n

Customers are already beginning to benefit from DeskTech. Curtis England, President of Elliott Data Systems, Inc. said, \u201cIn just a couple of months, DeskTech has increased productivity and improved our customer\u2019s satisfaction by allowing our help desk techs to handle calls more efficiently.\u201d<\/p>\n

\u201cThis new product will allow our dealers to expand their offerings and provide better customer service, and we know that is important to them\u201d said Laryssa Alexander, President of ECi\u2019s Service Technology Division. \u201cDeskTech will be especially helpful to those venturing into managed services and this is the first of several products and services we are developing to help keep those dealers competitive.\u201d<\/p>\n

Over the coming weeks, ECi will offer webinars for dealers to learn about DeskTech and the many advantages it offers. To learn more about e-automate software and the suite of service technology solutions from ECi, please visit http:\/\/servicetechnology.ecisolutions.com\/<\/a>.<\/p>\n

About ECi<\/em><\/p>\n

The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi\u2019s companies have served small to medium sized manufacturing, wholesale\/retail distribution, building and construction, and services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com<\/a>, or call (800) 959-3367.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cloud-based tool assists e-automate\u00ae software dealerships that offer customer service. Fort Worth, TX, October 21, 2015 \u2013 ECi Software Solutions (ECiSoftwareSolutions.com) , a leader in industry-specific information technology solutions, today announced the release of the DeskTech\u2122 ticket management system to help dealerships that use e-automate\u00ae software provide phone-based customer service to create, manage and escalate tickets as needed. This support tool expands and simplifies a dealer\u2019s ability to offer technical service without being in the field. A cloud-based product, DeskTech is very easy to use and technicians can quickly access all available customer information in their e-automate systems. Each opened ticket is managed through DeskTech, which tracks the creation time of a ticket, elapsed time to response and total time to resolution. It also tracks labor records so a dealer can determine the total work time on that ticket. Customers are already beginning to benefit from DeskTech. Curtis England, President of Elliott Data Systems, Inc. said, \u201cIn just a couple of months, DeskTech has increased productivity and improved our customer\u2019s satisfaction by allowing our help desk techs to handle calls more efficiently.\u201d \u201cThis new product will allow our dealers to expand their offerings and provide better customer service, and we know that is important to them\u201d said Laryssa Alexander, President of ECi\u2019s Service Technology Division. \u201cDeskTech will be especially helpful to those venturing into managed services and this is the first of several products and services we are developing to help keep those dealers competitive.\u201d Over the coming weeks, ECi will offer webinars for dealers to learn about DeskTech and the many advantages it offers. To learn more about e-automate software and the suite of service technology solutions from ECi, please visit http:\/\/servicetechnology.ecisolutions.com\/. About ECi The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi\u2019s companies have served small to medium sized manufacturing, wholesale\/retail distribution, building and construction, and services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367.<\/p>\n","protected":false},"author":67,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[177],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14789"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=14789"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14789\/revisions"}],"predecessor-version":[{"id":14790,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14789\/revisions\/14790"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=14789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=14789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=14789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}