{"id":13637,"date":"2015-07-28T18:23:03","date_gmt":"2015-07-28T22:23:03","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=13637"},"modified":"2015-07-28T18:23:03","modified_gmt":"2015-07-28T22:23:03","slug":"printer-tech-tip-4","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/printer-tech-tip\/2015\/07\/printer-tech-tip-4\/","title":{"rendered":"Printer Tech Tip"},"content":{"rendered":"<p><em>HP Enterprise LaserJet Series M601, M602 and M603 Series &#8211; Continuous Tray Lifting message on control panel<\/em><\/p>\n<p><strong>Issue Description:<\/strong><\/p>\n<p>The printer will not go to a ready state because there is a message on the control panel saying \u201cTray Lifting,\u201d which will not go away.<\/p>\n<p><strong>Cause\/fix:<\/strong><\/p>\n<p><em>NOTE:\u00a0A toner cartridge with the toner seal installed is the most likely cause for the \u201ctray lifting\u201d message on the control panel.<\/em><\/p>\n<p>If the printer is new (just being installed) the toner seal can easily be overlooked since the cartridge comes already installed in the printer. Even when cartridge is removed from the printer, the side with the seal attached may not be in view of the customer to see the orange colored toner seal handle.<\/p>\n<p><em>NOTE:\u00a0The toner seal covers the sensor to tell the printer that the toner cartridge is properly installed, allowing the tray lift to operate. When the seal is not removed, the tray is unable to lift and the control panel message remains \u201cTray Lifting.\u201d<\/em><strong>\u00a0<\/strong><\/p>\n<p>1:\u00a0&#8211;\u00a0A new replacement toner cartridge\u00a0has two packing materials that need to be removed. The laser entrance cover on top of the cartridge and the toner seal on the side.<\/p>\n<p>2:\u00a0&#8211;\u00a0For a new printer being installed, the printer arrives with the toner cartridge already installed in the printer. However, it has to be removed and the toner seal pulled out and removed from the side of the cartridge.<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>HP Enterprise LaserJet Series M601, M602 and M603 Series &#8211; Continuous Tray Lifting message on control panel Issue Description: The printer will not go to a ready state because there is a message on the control panel saying \u201cTray Lifting,\u201d which will not go away. Cause\/fix: NOTE:\u00a0A toner cartridge with the toner seal installed is the most likely cause for the \u201ctray lifting\u201d message on the control panel. If the printer is new (just being installed) the toner seal can easily be overlooked since the cartridge comes already installed in the printer. Even when cartridge is removed from the printer, the side with the seal attached may not be in view of the customer to see the orange colored toner seal handle. NOTE:\u00a0The toner seal covers the sensor to tell the printer that the toner cartridge is properly installed, allowing the tray lift to operate. When the seal is not removed, the tray is unable to lift and the control panel message remains \u201cTray Lifting.\u201d\u00a0 1:\u00a0&#8211;\u00a0A new replacement toner cartridge\u00a0has two packing materials that need to be removed. The laser entrance cover on top of the cartridge and the toner seal on the side. 2:\u00a0&#8211;\u00a0For a new printer being installed, the printer arrives with the toner cartridge already installed in the printer. However, it has to be removed and the toner seal pulled out and removed from the side of the cartridge. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1647],"tags":[2333,2334],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/13637"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=13637"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/13637\/revisions"}],"predecessor-version":[{"id":13639,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/13637\/revisions\/13639"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=13637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=13637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=13637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}