{"id":12214,"date":"2015-05-27T10:00:13","date_gmt":"2015-05-27T17:00:13","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=12214"},"modified":"2016-09-15T10:04:44","modified_gmt":"2016-09-15T17:04:44","slug":"meet-more-of-this-years-difference-makers","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/2015\/05\/meet-more-of-this-years-difference-makers\/","title":{"rendered":"Meet More of this Year\u2019s Difference Makers"},"content":{"rendered":"<p>What we discovered when putting together the May print issue of <em>ENX<\/em> magazine, which focuses on the Difference Makers in the document imaging industry, this industry is chock full of people who are making a difference. There\u2019s more than we could fit into a print publication. As a result, we\u2019re continuing the Difference Makers theme here in <em>ENX\/The Week in Imaging<\/em> with more individuals who are making a difference across all segments of the industry. The individuals we\u2019re highlight are equally deserving of recognition, some you\u2019re probably well aware of, others can be found toiling behind the scenes, but all should be on your radar.<\/p>\n<div id=\"attachment_12424\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12424\" loading=\"lazy\" class=\"size-medium wp-image-12424\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/rebecca_adolf_WEB-300x200.jpg\" alt=\"Rebecca Adolf\" width=\"300\" height=\"200\" \/><p id=\"caption-attachment-12424\" class=\"wp-caption-text\">Rebecca Adolf<\/p><\/div>\n<p><strong>Rebecca Adolf<\/strong><\/p>\n<p>Marketing Director<\/p>\n<p>Impact Networking<\/p>\n<p><strong>Why Rebecca makes a difference: <\/strong>When I first started writing about social media, long before I began taking advantage of it myself, I learned a little bit about it from Rebecca Adolf, who was senior designer for Impact Networking where she was responsible for leading the dealership\u2019s online marketing program and services initiatives. At that time it was rare to find a dealership offering Web design and online marketing services\u2014and it still is\u2014but you have to admire someone who is chock full of creativity and a key member of a team that is creating new opportunities for what was once a traditional office technology dealership. What\u2019s equally impressive, Rebecca has and continues to demonstrate how someone who operates from the right side of the brain can work hand in hand with those more inclined to operate from the left side of the brain. Not an easy thing to do.<\/p>\n<div id=\"attachment_12215\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12215\" loading=\"lazy\" class=\"size-thumbnail wp-image-12215\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Akervik_Trevor-150x150.jpg\" alt=\"Trevor Akervik\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12215\" class=\"wp-caption-text\">Trevor Akervik<\/p><\/div>\n<p><strong>Trevor Akervik<\/strong><\/p>\n<p>Senior Director of Managed Services<\/p>\n<p>Marco<\/p>\n<p><strong>Why Trevor makes a difference:<\/strong> Trevor leads one of if not the largest managed services practice in the imaging industry. \u201cHe\u2019s a wealth of knowledge on both MPS and MNS,\u201d states Tom Callinan of Strategy Development. \u201cThe greatest thing about Trevor is that despite the fact that he has a hectic job and is\u00a0a solid family man, looking forward to time with his wife and kids, he is also willing to attend conferences and speak as part of a presentation or join a panel as a participating member.\u00a0He even served on the ITEX advisory board to help that event transition to the MNS space.\u00a0You&#8217;ll never hear Trevor utter an ill word about anybody with a differing viewpoint, rather trying to learn from everybody while he devotes his time to educating others.\u201d<strong>\u00a0<\/strong><\/p>\n<div id=\"attachment_5044\" style=\"width: 156px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-5044\" loading=\"lazy\" class=\"size-thumbnail wp-image-5044\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2013\/05\/Tom-Callinan-146x150.jpg\" alt=\"Tom Callinan\" width=\"146\" height=\"150\" \/><p id=\"caption-attachment-5044\" class=\"wp-caption-text\">Tom Callinan<\/p><\/div>\n<p><strong>Tom Callinan<\/strong><\/p>\n<p>Managing Principal\/President<\/p>\n<p>Strategy Development<\/p>\n<p><strong>Why Tom makes a difference: <\/strong>After 25+ years in the document imaging industry Tom has seen it all and done it all, from dealer sales rep, dealership owner, working for IKON in various capacities, and for the past 10 years as founder of one of the industry\u2019s most prominent management consulting organizations. He\u2019s an engaging and entertaining speaker whose seminars and workshops have helped many struggling dealers be successful, and even helped many successful dealers become even more successful. His industry knowledge and successful track record in the business is the reason why dealers and OEMs count on Tom for guidance and for educating their team to be among the best in the industry. Way to go bro!<\/p>\n<div id=\"attachment_5137\" style=\"width: 140px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-5137\" loading=\"lazy\" class=\"size-full wp-image-5137\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2013\/05\/Fred-Carollo_130.jpg\" alt=\"Fred Carollo\" width=\"130\" height=\"129\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2013\/05\/Fred-Carollo_130.jpg 130w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2013\/05\/Fred-Carollo_130-150x150.jpg 150w\" sizes=\"(max-width: 130px) 100vw, 130px\" \/><p id=\"caption-attachment-5137\" class=\"wp-caption-text\">Fred Carollo<\/p><\/div>\n<p><strong>Fred Carollo<\/strong><\/p>\n<p>GM Office Products Platform<\/p>\n<p>Everbank Commercial Finance<\/p>\n<p><strong>Why Fred makes a difference: <\/strong>Who really gave Everbank Commercial Finance all that much thought before Fred Carollo came along in 2006 and started assembling one of the most talented teams in the leasing and finance industry? It didn\u2019t happen overnight, but Fred and his team have been diligently expanding Everbank\u2019s reach throughout the channel and we are convinced that Everbank\u2019s footprint will continue to grow thanks in large part to Fred.<\/p>\n<div id=\"attachment_12216\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12216\" loading=\"lazy\" class=\"size-thumbnail wp-image-12216\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/barry-clark-150x150.jpg\" alt=\"Barry Clark\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/barry-clark-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/barry-clark.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12216\" class=\"wp-caption-text\">Barry Clark<\/p><\/div>\n<p><strong>Barry Clark<\/strong><\/p>\n<p>CEO<\/p>\n<p>Perry proTech<\/p>\n<p><strong>Why Barry makes a difference: <\/strong>For someone who came from outside the industry prior to joining Perry proTech (Perry Corp.) in 1996, Barry has certainly found a home in this industry and made a huge difference in helping Perry proTech to become one of the preeminent document imaging dealerships in the nation. He\u2019s also selfless in the way he nurtures his employees and gives his time to other dealers and the industry as a whole. As industry veteran Harry Hecht says, \u201cBarry is a textbook leader who is 2,000 percent supportive of developing employees and future leaders inside his organization. He\u2019s a tireless contributor to numerous dealer councils and industry organizations and is always willing to help other dealers and manufacturers grow and become better.\u201d<\/p>\n<div id=\"attachment_12217\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12217\" loading=\"lazy\" class=\"size-thumbnail wp-image-12217\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/David-Concors-150x150.jpg\" alt=\"David Concors\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/David-Concors-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/David-Concors.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12217\" class=\"wp-caption-text\">David Concors<\/p><\/div>\n<p><strong>David Concors<\/strong><\/p>\n<p>Vice President of Sales<\/p>\n<p>Supplies Network<\/p>\n<p><strong>Why David makes a difference<\/strong>: David has been instrumental in leading the successful Supplies Network sales organization since joining the company in 2008. He\u2019s highly focused on delivering value to reseller partners contributing to their success and is a key collaborator in the development of industry leading programs.<strong>\u00a0<\/strong><\/p>\n<p><strong>Pat Coreno<\/strong><\/p>\n<p>District Sales Manager<\/p>\n<p>Konica Minolta Business Solutions<\/p>\n<p><strong>Why Pat makes a difference: <\/strong>District sales managers don\u2019t always get a lot of respect or at least noticed by most of us in this industry, but if Kathy Vogler, communications manager at Perry proTech, has her way, we need to know Pat Coreno. As Kathy says, \u201cPat provides unmatched training, knowledge, and support to our team on a continual basis.\u00a0Additionally, he sends out this very informative newsletter each week that covers all document imaging updates and current events.\u00a0 He\u2019s a valuable part of our success.\u201d<\/p>\n<div id=\"attachment_12344\" style=\"width: 210px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12344\" loading=\"lazy\" class=\"size-full wp-image-12344\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sarah-custer.jpg\" alt=\"Sarah Custer\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sarah-custer.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sarah-custer-150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><p id=\"caption-attachment-12344\" class=\"wp-caption-text\">Sarah Custer<\/p><\/div>\n<p><strong>Sarah Custer<\/strong><\/p>\n<p>MPS and Equipment Solutions Manager<\/p>\n<p>Supplies Network<\/p>\n<p><strong>Why Sarah makes a difference: <\/strong>There\u2019s nothing like getting a job in the document imaging industry at a young age and quickly moving through the ranks within the organization from account manager, to key accounts manager, to MPS Program Advisor, to MPS Solutions Manager. That\u2019s exactly what Sarah Custer has done since joining Supplies Network in 2005. In her many roles, particularly her last two, she\u2019s been instrumental in driving growth of the MPS business for Supplies Network and its reseller partners and is also a key collaborator between Supplies Network and resellers, supporting ongoing process and program improvements. \u201cSarah Custer has been an integral part of our mpsSELECT program from its inception,\u201d says Lori Montgomery, marketing program manager, Supplies Network. \u201cNot only is she involved in the high-level decisions and conversations that drive the evolution of our program, she also interacts with resellers on a regular basis, has an in-depth understanding of the intricacies in the technology behind mpsSELECT and knows what it takes to be successful in this space.\u201d<\/p>\n<div id=\"attachment_12947\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12947\" loading=\"lazy\" class=\"size-thumbnail wp-image-12947\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Jordan-Darragh-150x150.jpg\" alt=\"Jordan Darragh\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Jordan-Darragh-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Jordan-Darragh-300x300.jpg 300w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Jordan-Darragh.jpg 337w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12947\" class=\"wp-caption-text\">Jordan Darragh<\/p><\/div>\n<p><strong>Jordan Darragh<\/strong><\/p>\n<p>Founder &amp; CEO<\/p>\n<p>PrintReleaf<\/p>\n<p><strong>Why Jordan makes a difference:<\/strong> With his partner Mike Greenberg, Jordan Darragh has come up with one of the greenest and most innovative programs for the document imaging community. His company helps customers reduce their environmental impact by connecting them to the PrintReleaf Exchange, a software platform connecting enterprise printer environments to a network of Global Reforestation Projects where customers can plant trees to offset their paper consumption. Quite clever, and not that all surprising\u00a0for someone whose origins trace back to the printer and MPS worlds.<\/p>\n<div id=\"attachment_12350\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12350\" loading=\"lazy\" class=\"size-thumbnail wp-image-12350\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Frank-DeGeorge-e1430918600912-150x150.jpg\" alt=\"Frank DeGeorge\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12350\" class=\"wp-caption-text\">Frank DeGeorge<\/p><\/div>\n<p><strong>Frank DeGeorge<\/strong><\/p>\n<p>VP Strategic Services\/Partner<\/p>\n<p>Impact Networking<\/p>\n<p><strong>Why Frank makes a difference: <\/strong>It\u2019s not often you find someone in an office technology dealership achieving partner status before their 30th birthday, but that\u2019s what happened to Frank DeGeorge last year at Impact Networking where he manages pre-sales and post-sales staff within Impact\u2019s Strategic Services department. Frank\u2019s influence has also been instrumental in Impact Networking being acknowledged as a Top 8 DocuWare dealer in the North and South Americas for the 9th consecutive year.<\/p>\n<div id=\"attachment_12425\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12425\" loading=\"lazy\" class=\"size-thumbnail wp-image-12425\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/eric-ehmer-2-150x150.jpg\" alt=\"Eric Ehmer\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/eric-ehmer-2-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/eric-ehmer-2.jpg 253w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12425\" class=\"wp-caption-text\">Eric Ehmer<\/p><\/div>\n<p><strong>Eric Ehmer<\/strong><\/p>\n<p>General Manager<\/p>\n<p>All-Tech Recruiting<\/p>\n<p><strong>Why Eric makes a difference:<\/strong> Eric has helped All-Tech Recruiting build a sound client base of copier dealerships while also helping those dealerships grow by \u00a0introducing them to top talent from within the industry. What\u2019s amazing is that some of the top talents he\u2019s matched with dealerships reside only 5-10 minutes away from their new employer and didn\u2019t even know that opportunity existed before Eric connected the dots. \u201cIn an industry where good help is hard to find, Eric does a super job of always finding the right match,\u201d says Alex Nicolia of All-Tech Customer Service.<\/p>\n<div id=\"attachment_12348\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12348\" loading=\"lazy\" class=\"size-thumbnail wp-image-12348\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sam-errigo-e1430918274386-150x150.jpg\" alt=\"Sam Errigo\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sam-errigo-e1430918274386-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sam-errigo-e1430918274386-200x200.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/sam-errigo-e1430918274386-380x380.jpg 380w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12348\" class=\"wp-caption-text\">Sam Errigo<\/p><\/div>\n<p><strong>Sam Errigo<\/strong><\/p>\n<p>Senior Vice President, Business Intelligence Services<\/p>\n<p>Konica Minolta<\/p>\n<p><strong>Why Sam makes a difference:<\/strong> He oversees the growth of the All Covered network and the expansion of Konica Minolta\u2019s ECM business, a business that\u2019s expanding in a similar fashion to All Covered, via acquisitions as much as anything else. He\u2019s proven to be a valuable addition to an All Star team of industry veterans at Konica Minolta. He\u2019s also a great source for ENX and always ready to share his insights either from his office or while waiting for his plane to start boarding in the midst of a bustling airport during his frequent travels.<\/p>\n<div id=\"attachment_12345\" style=\"width: 210px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12345\" loading=\"lazy\" class=\"size-full wp-image-12345\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Mitch-Filby.jpg\" alt=\"Mitch Filby\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Mitch-Filby.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Mitch-Filby-150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><p id=\"caption-attachment-12345\" class=\"wp-caption-text\">Mitch Filby<\/p><\/div>\n<p><strong>Mitch Filby<\/strong><\/p>\n<p>Managing Director<\/p>\n<p>First Rock Consulting<\/p>\n<p><strong>Why Mitch makes a difference:<\/strong> In Australia Mitch\u2019s claim to fame is founder and managing director o First Rock Consulting, a business consultancy, IT &amp; digital transformation advisory firm that works with senior executives in medium and large enterprises. Active in the MPSA Education Committee, Mitch is certainly one of the more knowledge individuals in the world when it comes to managing a changing technology driven environment. He\u2019s also a keynote speaker at global managed print services conference, a journalist and publisher &amp; author on the Australia ad global office printing industry. His book, RIP Rest in Print, is a must read for anyone who gives a damn about what\u2019s going on in our digital world and the digital workplace. His Linkedin page states that \u201cHis vision and goal is to help big business manage and bridge existing paper based output content to a more effective &amp; efficient digital content format &#8211; digital transformation.\u201d If you\u2019ve ever heard him speak or read his book, you can\u2019t help but appreciate his vision.<\/p>\n<div id=\"attachment_12346\" style=\"width: 210px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12346\" loading=\"lazy\" class=\"size-full wp-image-12346\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Sean-Fleming.jpg\" alt=\"Sean Fleming\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Sean-Fleming.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Sean-Fleming-150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><p id=\"caption-attachment-12346\" class=\"wp-caption-text\">Sean Fleming<\/p><\/div>\n<p><strong>Sean Fleming\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n<p>CEO<\/p>\n<p>Supplies Network<\/p>\n<p><strong>Why Sean makes a difference: <\/strong>As a successful leader of Supplies Network and its parent company Distribution Management Sean has a knack for making significant investments in technology, infrastructure, and people to deliver channel programs to help independent resellers be equally successful. These talents are something that Sean\u2019s peers in the industry recognize. As Derek Martin, senior vice president of US Bank, North America says, \u201cOur relationship with Supplies Network goes back more than 20 years. They\u2019re successful and positioned extremely well in the marketplace. Sean and the entire management team have consistently shown the ability to envision the future of their industry, always thinking two steps ahead. Sean has invested and committed in the people and technology to execute on this vision.\u201d<\/p>\n<div id=\"attachment_12347\" style=\"width: 210px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12347\" loading=\"lazy\" class=\"size-full wp-image-12347\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Steve-Gau.jpg\" alt=\"Steve Gau\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Steve-Gau.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/04\/Steve-Gau-150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><p id=\"caption-attachment-12347\" class=\"wp-caption-text\">Steve Gau<\/p><\/div>\n<p><strong>Steve Gau<\/strong><\/p>\n<p>VP of Sales<\/p>\n<p>Marco<\/p>\n<p><strong>Why Steve makes a difference: <\/strong>As the VP of sales for one of the\u00a0two or three\u00a0largest dealerships in the U.S., Steve has a lot of visibility into industry trends and that knowledge is well respected and sought after.\u00a0He\u2019s a member of many of the OEM&#8217;s dealer councils and donates his time to speak at many of the industry&#8217;s events.\u00a0And as Tom Callinan of Strategy Development points out, \u201cMoreover, he is a life-long-learner never believing he has all of the answers despite the fact that he leads one of the most successful sales organizations in the industry.\u201d<\/p>\n<div id=\"attachment_12704\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12704\" loading=\"lazy\" class=\"size-thumbnail wp-image-12704\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tom-Hadlock-150x150.jpg\" alt=\"Tom Hadlock\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12704\" class=\"wp-caption-text\">Tom Hadlock<\/p><\/div>\n<p><strong>Tom Hadlock<\/strong><\/p>\n<p>Senior Director<\/p>\n<p>Seiter &amp; Miller<\/p>\n<p><strong>Why Tom makes a difference: <\/strong>Quick, name someone from an advertising agency for any document imaging company that is as visible in the document imaging industry as Tom Hadlock? We didn\u2019t think you could do it because there isn\u2019t anyone else. Indeed, Tom stands alone. As a long-time presence in the industry, he\u2019s been involved in creating advertising campaigns, first for Sharp, now for Kyocera. We also defy you to find anyone at any document imaging ad agency with the same knowledge and enthusiasm for this industry as Tom. He\u2019s even served on the board of the MPSA. Through his presence at dealer meetings, where you\u2019ll never find him lurking in the shadows, and other industry events, it\u2019s clear Tom is on a mission to learn as much as he can about the trends and issues impacting his client\u2019s business and turn that into dollars for his clients.<strong>\u00a0<\/strong><\/p>\n<div id=\"attachment_12948\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12948\" loading=\"lazy\" class=\"size-thumbnail wp-image-12948\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Peter-Hendrick-150x150.jpg\" alt=\"Peter Hendrick\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Peter-Hendrick-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Peter-Hendrick.jpg 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12948\" class=\"wp-caption-text\">Peter Hendrick<\/p><\/div>\n<p><strong>Peter Hendrick<\/strong><\/p>\n<p>Group Vice President, Corporate Marketing and Business Services Division<\/p>\n<p>Kyocera Document Solutions America, Inc.<\/p>\n<p><strong>Why Peter makes a difference: <\/strong>You want to talk about stable forces in the document imaging industry, there\u2019s no better place to start that conversation than with Peter Hendrick who has accumulated some\u00a021+ years in the industry in various positions at Kyocera, and prior to that Sharp. Whether it\u2019s marketing, advertising, public relations, product planning and management, you name it, he\u2019s got the skills to do it. Attend any Kyocera dealer meeting and you can count on Peter to be in the midst of the action. He truly is one of the industry\u2019s good guys and we\u2019ve long been impressed by his even handed approach along with\u00a0a temperament that allows him to work closely and productively with individuals inside and outside of Kyocera.<\/p>\n<div id=\"attachment_12429\" style=\"width: 237px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12429\" loading=\"lazy\" class=\"size-medium wp-image-12429\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/john-macinnes-350px-227x300-227x300.jpg\" alt=\"John MacInnes\" width=\"227\" height=\"300\" \/><p id=\"caption-attachment-12429\" class=\"wp-caption-text\">John MacInnes<\/p><\/div>\n<p><strong>John MacInnes<\/strong><\/p>\n<p>President<\/p>\n<p>Print Audit<\/p>\n<p><strong>Why John makes a difference: \u00a0<\/strong>John is a self-proclaimed entrepreneur with a track record that validates those claims. He\u2019s been building businesses from the ground up for more than 20 years now and crazy as it seems, is currently running three companies simultaneously\u2014Print Audit, Payroll by Credit Card, and Rocky Mountain Computer Repair. How does he do it? Maybe it\u2019s an uncanny ability to be in three places at one time or simply he\u2019s that good, especially in the print management business. As Art Post, founder of the Print4Pay Hotel, notes, \u201cJohn MacInnes is the \u2018Pulse of Print.\u2019 He has expanded his managed services software\u00a0to 3D printing and\u00a0helped the people of Calgary after a recent flood.\u00a0He still finds to the time to take my calls and that one aspect of taking the time to answer my call or calling me back is an example of excellent customer service and support.\u201d And in our estimation, John is truly one of the visionaries when it comes to tracking print.<\/p>\n<div id=\"attachment_12427\" style=\"width: 260px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12427\" loading=\"lazy\" class=\"size-medium wp-image-12427\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Norm-McConkey-250x300.jpg\" alt=\"Norm McConkey\" width=\"250\" height=\"300\" \/><p id=\"caption-attachment-12427\" class=\"wp-caption-text\">Norm McConkey<\/p><\/div>\n<p><strong>Norm McConkey<\/strong><\/p>\n<p>Director\/Owner<\/p>\n<p>Tangent MTW, Inc.<\/p>\n<p><strong>Why Norm makes a difference:<\/strong> One of the original founders of PrintFleet and its former President &amp; CEO, Norm led the company\u2019s growth during its first six years. He has since built several notable MPS programs for OEM&#8217;s and global vendors and has been retrained to train sales reps on OEM program roll outs. Over the last three years he has built a software platform that helps reap profit from fleets managed by resellers. Norm also has a fan in Greg VanDeWalker, senior vice president and general manager \u2013 CDG for Great America Financial Services, who says, \u201cI have worked with Norm since 2006 and the one phrase that best describes him is &#8216;cutting edge&#8217;. In the early days of PrintFleet their go to market was a direct model. He took a chance with GreatAmerica to be the first distributor and this was a tremendous success for both organizations. As he moved to Tangent, Norm continues to lead by leveraging his vast experience of the channel and the market to help his clients grow.\u201d<\/p>\n<div id=\"attachment_12426\" style=\"width: 267px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12426\" loading=\"lazy\" class=\"size-medium wp-image-12426\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/McLaughlin-Ed-e1431522648741-257x300.jpg\" alt=\"Ed McLaughlin\" width=\"257\" height=\"300\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/McLaughlin-Ed-e1431522648741-257x300.jpg 257w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/McLaughlin-Ed-e1431522648741.jpg 380w\" sizes=\"(max-width: 257px) 100vw, 257px\" \/><p id=\"caption-attachment-12426\" class=\"wp-caption-text\">Ed McLaughlin<\/p><\/div>\n<p><strong>Ed McLaughlin<\/strong><\/p>\n<p>President\/CEO<\/p>\n<p>Valderus<\/p>\n<p><strong>Why Ed makes a difference: <\/strong>It\u2019s not often you see one of the industry\u2019s senior statesman leave their position with a major OEM and still remain visible and viable within the document imaging industry. That\u2019s exactly what Ed has been able to do. His new business is focused on bringing together progressive, independent dealerships in a structure that maintains local management, while providing advanced technological platforms for growth, shared best practices, scale, and an enhanced customer experience. At the same time Ed continues to be a welcome presence at industry events, from BTA regional conferences, to ITEX, to Continuum (he\u2019s a member of its board of advisors), where he\u2019s always gracious about sharing his knowledge with folks from all segments of the document imaging industry. We\u2019re sure glad he didn\u2019t fade away.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"attachment_12699\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12699\" loading=\"lazy\" class=\"size-thumbnail wp-image-12699\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Jon-Mitchell-150x150.jpg\" alt=\"Jon Mitchell\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12699\" class=\"wp-caption-text\">Jon Mitchell<\/p><\/div>\n<p><strong>Jon Mitchell<\/strong><\/p>\n<p>Director of Social Media<\/p>\n<p>Prospect Builder\/Dealer Marketing Systems<\/p>\n<p><strong>Why Jon makes a difference:<\/strong> In his role at Dealer Marketing Systems and Prospect Builder, Jon manages social media for dealerships across the United States and Australia, helping dealers position themselves as experts in their marketplace and empowering their sales teams with tactics to create new relationships. As more dealerships recognize the importance of social media, we expect people like John will be doing their part to help those organizations navigate through what for many are uncharted waters.<\/p>\n<div id=\"attachment_12700\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12700\" loading=\"lazy\" class=\"size-thumbnail wp-image-12700\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Nick-Pegley-VP-Marketing-All-Covered-e1432124743684-150x150.jpg\" alt=\"Nick Pegley\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12700\" class=\"wp-caption-text\">Nick Pegley<\/p><\/div>\n<p><strong>Nick Pegley<\/strong><\/p>\n<p>Vice President, Marketing<\/p>\n<p>All Covered<\/p>\n<p><strong>Why Nick makes a difference: <\/strong>Who in the document imaging industry knew anything about All Covered prior to its acquisition by Konica Minolta five years ago? Admittedly, that\u2019s a rhetorical question. What\u2019s not rhetorical is the impact Nick Pegley has had as the voice of All Covered not only within the Konica Minolta dealer community, but with press and analysts who cover All Covered. Without Nick\u2019s insights and his keen understanding of the Managed Services market and business model, dealers and those following the continued growth of All Covered would be severely shortchanged.<\/p>\n<div id=\"attachment_12949\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12949\" loading=\"lazy\" class=\"size-thumbnail wp-image-12949\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Dominic-Pontrelli-150x150.jpg\" alt=\"Dominic Pontrelli\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Dominic-Pontrelli-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Dominic-Pontrelli.jpg 214w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-12949\" class=\"wp-caption-text\">Dominic Pontrelli<\/p><\/div>\n<p><strong>Dominic Pontrelli<\/strong><\/p>\n<p>Marketing and Strategy Advisor<\/p>\n<p>Pontrelli Marketing<\/p>\n<p><strong>Why Dominic makes a difference:<\/strong> One of the greatest mysteries in the document imaging industry world is why Ricoh consistently lets good people get away. After a long and successful career leading the Ricoh marketing team, Dominic is now helping independent dealers develop and implement strategic marketing plans. \u201cWith the shift in buying habits towards doing more online research during the sales cycle, Dominic will help dealers capitalize on this trend,\u201d says Darrel Amy of Dealer Marketing Systems.<\/p>\n<div id=\"attachment_12950\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12950\" loading=\"lazy\" class=\"size-thumbnail wp-image-12950\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Mike_Rich_022_5x7FINAL-e1432734946499-150x150.jpg\" alt=\"Michael Rich\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12950\" class=\"wp-caption-text\">Michael Rich<\/p><\/div>\n<p><strong>Michael Rich<\/strong><\/p>\n<p>Executive Vice President &amp; General Manager, Document Imaging Division<\/p>\n<p>Nuance Communications<\/p>\n<p><strong>Why Michael makes a difference: <\/strong>We&#8217;ve known Michael Rich and been impressed with his business acumen ever since his days leading Equitrac. These days he&#8217;s\u00a0responsible for Nuance\u2019s print, copy, and capture solutions, which boost personal productivity and streamline enterprise workflows. In the past year, he spearheaded the transition during Nuance\u2019s acquisition of Notable Solutions, Inc. and lead the charge in building one of the world\u2019s largest independent document imaging software companies. This success has further solidified Nuance\u2019s position as an innovator in the MFP industry with customers and partners.<\/p>\n<div id=\"attachment_12701\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12701\" loading=\"lazy\" class=\"size-thumbnail wp-image-12701\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Britt-150x150.jpg\" alt=\"Britt Siedentopf\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-12701\" class=\"wp-caption-text\">Britt Siedentopf<\/p><\/div>\n<p><strong>Britt Siedentopf<\/strong><\/p>\n<p>Managed Services Manager<\/p>\n<p>Leapfrog Managed Services by Muratec<\/p>\n<p><strong>Why Britt makes a difference: <\/strong>As Muratec\u2019s Lou Stricklin tells us, \u201cBritt simply gets it. He\u2019s one of a few folks in our industry that truly understands the structure and complexity of both the dealer organization, as well as the Managed Service provider, and is able to marry the two into a successful hybrid. His energy, knowledge and teaching methods will have a positive impact on the imaging community for years to come.\u201d We\u2019re just getting to know Britt, but we can safely say that based on our early conversations with him about Managed Services, Lou is not stretching the truth when it comes to Britt\u2019s knowledge and what he brings to Muratec and its dealers.<\/p>\n<div id=\"attachment_12702\" style=\"width: 260px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12702\" loading=\"lazy\" class=\"size-medium wp-image-12702\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Ken_Stewart_2012-small-e1432124988852-250x300.jpg\" alt=\"Ken Stewart\" width=\"250\" height=\"300\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Ken_Stewart_2012-small-e1432124988852-250x300.jpg 250w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Ken_Stewart_2012-small-e1432124988852.jpg 379w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><p id=\"caption-attachment-12702\" class=\"wp-caption-text\">Ken Stewart<\/p><\/div>\n<p><strong>K<\/strong><strong>en Stewart<\/strong><\/p>\n<p>Founder &amp; CEO, Changeforge<\/p>\n<p>Vice President of Services, Photizo Group<\/p>\n<p><strong>Why Ken makes a difference: <\/strong>Still a youngster by document imaging industry standards, Ken Stewart has been on the front lines of the industry since 2003. At Photizo he\u2019s responsible for the organization\u2019s imaging advisory services, including primary research, forecasts, and client briefings. Plus he\u2019s responsible for developing the Partner Transformation program, which is designed to guide MPS providers through their services transformation. Ken has a keen eye for what\u2019s happening in the industry and does a super job of providing insightful analysis, which makes him one of our go-to analysts. You can also count on Ken to share his knowledge on change management, process improvement, technology alignment, and leadership alignment via numerous speaking engagements, articles, and consulting via his new company ChangeForge.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"attachment_12951\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img aria-describedby=\"caption-attachment-12951\" loading=\"lazy\" class=\"size-full wp-image-12951\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tawnya-Stone.jpg\" alt=\"Tawnya Stone\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tawnya-Stone.jpg 300w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tawnya-Stone-150x150.jpg 150w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tawnya-Stone-200x200.jpg 200w, https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2015\/05\/Tawnya-Stone-380x380.jpg 380w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-12951\" class=\"wp-caption-text\">Tawnya Stone<\/p><\/div>\n<p><strong>Tawnya Stone<\/strong><\/p>\n<p>Director of Enterprise Technology<\/p>\n<p>GreatAmerica Financial Services Corp.<\/p>\n<p><strong>Why Tawnya makes a difference: <\/strong>Give Tawnya credit for her leadership roles not only at GreatAmerica, but also with MPS, and CompTIA, where she is now leading their MS Community, along with her forward-thinking actions around technology integration. As GreatAmerica\u2019s Josie Heskje notes, \u201cShe has done a nice job\u00a0in building relationships with industry partners, understanding customer\u2019s needs, and forging the road to connectivity to make their lives easier. It\u2019s also nice to see smart women stepping up to the leadership plate \u2013 and particularly in the realm of technology.\u201d We couldn\u2019t agree more. <em>\u00a0<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What we discovered when putting together the May print issue of ENX magazine, which focuses on the Difference Makers in the document imaging industry, this industry is chock full of people who are making a difference. There\u2019s more than we could fit into a print publication. As a result, we\u2019re continuing the Difference Makers theme here in ENX\/The Week in Imaging with more individuals who are making a difference across all segments of the industry. The individuals we\u2019re highlight are equally deserving of recognition, some you\u2019re probably well aware of, others can be found toiling behind the scenes, but all should be on your radar. Rebecca Adolf Marketing Director Impact Networking Why Rebecca makes a difference: When I first started writing about social media, long before I began taking advantage of it myself, I learned a little bit about it from Rebecca Adolf, who was senior designer for Impact Networking where she was responsible for leading the dealership\u2019s online marketing program and services initiatives. At that time it was rare to find a dealership offering Web design and online marketing services\u2014and it still is\u2014but you have to admire someone who is chock full of creativity and a key member of a team that is creating new opportunities for what was once a traditional office technology dealership. What\u2019s equally impressive, Rebecca has and continues to demonstrate how someone who operates from the right side of the brain can work hand in hand with those more inclined to operate from the left side of the brain. Not an easy thing to do. Trevor Akervik Senior Director of Managed Services Marco Why Trevor makes a difference: Trevor leads one of if not the largest managed services practice in the imaging industry. \u201cHe\u2019s a wealth of knowledge on both MPS and MNS,\u201d states Tom Callinan of Strategy Development. \u201cThe greatest thing about Trevor is that despite the fact that he has a hectic job and is\u00a0a solid family man, looking forward to time with his wife and kids, he is also willing to attend conferences and speak as part of a presentation or join a panel as a participating member.\u00a0He even served on the ITEX advisory board to help that event transition to the MNS space.\u00a0You&#8217;ll never hear Trevor utter an ill word about anybody with a differing viewpoint, rather trying to learn from everybody while he devotes his time to educating others.\u201d\u00a0 Tom Callinan Managing Principal\/President Strategy Development Why Tom makes a difference: After 25+ years in the document imaging industry Tom has seen it all and done it all, from dealer sales rep, dealership owner, working for IKON in various capacities, and for the past 10 years as founder of one of the industry\u2019s most prominent management consulting organizations. He\u2019s an engaging and entertaining speaker whose seminars and workshops have helped many struggling dealers be successful, and even helped many successful dealers become even more successful. His industry knowledge and successful track record in the business is the reason why dealers and OEMs count on Tom for guidance and for educating their team to be among the best in the industry. Way to go bro! Fred Carollo GM Office Products Platform Everbank Commercial Finance Why Fred makes a difference: Who really gave Everbank Commercial Finance all that much thought before Fred Carollo came along in 2006 and started assembling one of the most talented teams in the leasing and finance industry? It didn\u2019t happen overnight, but Fred and his team have been diligently expanding Everbank\u2019s reach throughout the channel and we are convinced that Everbank\u2019s footprint will continue to grow thanks in large part to Fred. Barry Clark CEO Perry proTech Why Barry makes a difference: For someone who came from outside the industry prior to joining Perry proTech (Perry Corp.) in 1996, Barry has certainly found a home in this industry and made a huge difference in helping Perry proTech to become one of the preeminent document imaging dealerships in the nation. He\u2019s also selfless in the way he nurtures his employees and gives his time to other dealers and the industry as a whole. As industry veteran Harry Hecht says, \u201cBarry is a textbook leader who is 2,000 percent supportive of developing employees and future leaders inside his organization. He\u2019s a tireless contributor to numerous dealer councils and industry organizations and is always willing to help other dealers and manufacturers grow and become better.\u201d David Concors Vice President of Sales Supplies Network Why David makes a difference: David has been instrumental in leading the successful Supplies Network sales organization since joining the company in 2008. He\u2019s highly focused on delivering value to reseller partners contributing to their success and is a key collaborator in the development of industry leading programs.\u00a0 Pat Coreno District Sales Manager Konica Minolta Business Solutions Why Pat makes a difference: District sales managers don\u2019t always get a lot of respect or at least noticed by most of us in this industry, but if Kathy Vogler, communications manager at Perry proTech, has her way, we need to know Pat Coreno. As Kathy says, \u201cPat provides unmatched training, knowledge, and support to our team on a continual basis.\u00a0Additionally, he sends out this very informative newsletter each week that covers all document imaging updates and current events.\u00a0 He\u2019s a valuable part of our success.\u201d Sarah Custer MPS and Equipment Solutions Manager Supplies Network Why Sarah makes a difference: There\u2019s nothing like getting a job in the document imaging industry at a young age and quickly moving through the ranks within the organization from account manager, to key accounts manager, to MPS Program Advisor, to MPS Solutions Manager. That\u2019s exactly what Sarah Custer has done since joining Supplies Network in 2005. In her many roles, particularly her last two, she\u2019s been instrumental in driving growth of the MPS business for Supplies Network and its reseller partners and is also a key collaborator between Supplies Network and resellers, supporting ongoing process and program improvements. \u201cSarah Custer has been an integral part [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":12951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1638],"tags":[2224,2220,2191,2223,1488,2222,2219,2221,2218,346],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/12214"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=12214"}],"version-history":[{"count":14,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/12214\/revisions"}],"predecessor-version":[{"id":13017,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/12214\/revisions\/13017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/12951"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=12214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=12214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=12214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}