{"id":11799,"date":"2015-03-30T11:12:54","date_gmt":"2015-03-30T15:12:54","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=11799"},"modified":"2015-03-31T11:42:24","modified_gmt":"2015-03-31T15:42:24","slug":"xerox-phaser-3635-wc-3550-technical-information","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/tech-tip\/2015\/03\/xerox-phaser-3635-wc-3550-technical-information\/","title":{"rendered":"Tech Tip: Xerox Phaser 3635 & WC-3550 Technical Information"},"content":{"rendered":"
\"Phaser

Phaser 3635<\/p><\/div>\n

Phaser 3635MFP & WorkCentre 3550<\/strong><\/p>\n

Now here are a pair of monochrome multifunction printer \/ copiers which have been extremely good sellers for Xerox\u00ae<\/sup>.\u00a0 Each sold for around $1700 new with a one year warranty.\u00a0There are tons of them to be found out in the market and coming off of leases.\u00a0 We took a look at the fusers in an ENX article back in March of 2013.\u00a0 This month, let\u2019s check out the supply items, dive into the fault code meanings and touch on the basics of how to get into the Admin Tools and then the Diagnostic Mode.<\/p>\n

These machines use an all-in-one type of print cartridge (the toner, development, drum, and waste are all handled in one cartridge). Below is a table showing the U.S. market region cartridges.<\/p>\n

Print Cartridges:<\/span><\/strong>\u00a0<\/span><\/strong><\/p>\n\n\n\n\n\n\n\n
Model<\/strong><\/td>\nPart # in U.S.<\/strong><\/td>\nStated Yield<\/strong><\/td>\nRetail $<\/strong><\/td>\n<\/tr>\n
Phaser 3635<\/td>\n108R00793<\/td>\n5 K pages<\/td>\n$129.99<\/td>\n<\/tr>\n
Phaser 3635<\/td>\n108R00795<\/td>\n10 K pages<\/td>\n$189.99<\/td>\n<\/tr>\n
WC-3550<\/td>\n106R01528<\/td>\n5 K pages<\/td>\n$134.99<\/td>\n<\/tr>\n
WC-3550<\/td>\n106R01530<\/td>\n11 K pages<\/td>\n$199.99<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The two models share the same fuser modules with a few valid part numbers for the 110 volt fusers: 126N326, 126N291, or 126N342.\u00a0 An online search for these turns up prices ranging from $175 to $250. \u00a0In the March 2013 issue of ENX, we took one of these fusers apart to see how to rebuild them.\u00a0 We\u2019ll re-visit how to reset the fuser count later in this article, just after the list of fault codes.<\/p>\n

The fault codes are consistent when you compare the Phaser 3635 to the WC-3550.\u00a0 Here is a list of the codes with some info about each:<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Fault Code<\/span><\/strong><\/td>\nMeaning of Code:<\/span><\/strong><\/td>\nNotes:<\/span><\/strong><\/td>\n<\/tr>\n
01-100<\/td>\nFront Door Open<\/td>\nCheck the actuator on the front door.\u00a0 The Interlock Switch is mounted on the HVPS.<\/td>\n<\/tr>\n
01-110<\/td>\nFuser Door Open<\/td>\nOpen the rear door and then the fuser door, which is part of the fuser.\u00a0 See that door opens and closes ok and that the actuator flag on that door is ok.\u00a0 The switch itself is mounted on the HVPS.<\/td>\n<\/tr>\n
01-700<\/td>\nStapler Door Open<\/td>\n<\/td>\n<\/tr>\n
02-100, 02-200<\/td>\nUSB Faults<\/td>\n<\/td>\n<\/tr>\n
03-200, 03-210, 03-220, 03-230, 03-240, 03-250<\/td>\nMSOK Faults (Master System Options Key)<\/td>\nThe MSOK is a tiny board (less than 1×1 inch), with a connector mounted directly on the Main Board.<\/td>\n<\/tr>\n
03-300, 03-310, 03-320, 03-330, 03-340<\/td>\nFEK \/ PEK Faults (Feature \/ Product Enablement Key)<\/td>\nEach new machine comes with a plastic card-like key that is used to set up any optional features that were purchased with the machine.\u00a0 Usually this key is kept in the cabinet of the machine or in the paper tray someplace.<\/td>\n<\/tr>\n
03-410, 03-411, 03-412<\/td>\nTray 1 Paper Info Mismatch<\/td>\n<\/td>\n<\/tr>\n
03-420, 03-421, 03-422<\/td>\nTray 2 Paper Info Mismatch<\/td>\n<\/td>\n<\/tr>\n
03-450<\/td>\nBypass Tray Paper Info Mismatch<\/td>\n<\/td>\n<\/tr>\n
03-510, 03-520, 03-558, 03-559<\/td>\nForeign Device Interface Fault<\/td>\n<\/td>\n<\/tr>\n
03-600<\/td>\nMemory Failure<\/td>\nCheck the memory DIMM on the main board.<\/td>\n<\/tr>\n
03-800<\/td>\nCheck Hard Disk Drive (HDD)<\/td>\n<\/td>\n<\/tr>\n
03-900<\/td>\nMain Board to Control Panel (GUI) Communications Fault<\/td>\n<\/td>\n<\/tr>\n
03-940<\/td>\nMain Board to Tray 2 Communications Fault<\/td>\n<\/td>\n<\/tr>\n
03-970<\/td>\nMain Board Detected a Software Lockup<\/td>\nIf turning the machine off and back on doesn\u2019t do the trick, reload the firmware.<\/td>\n<\/tr>\n
05-100<\/td>\nDocument Jam 1<\/td>\nDocument jam after registration<\/td>\n<\/tr>\n
05-500<\/td>\nDocument Door Opened during a copy job<\/td>\n<\/td>\n<\/tr>\n
05-600<\/td>\nDocument detected in feeder at power-on<\/td>\n<\/td>\n<\/tr>\n
05-700<\/td>\nDocument too long (oversized original detected)<\/td>\nIf the originals are normal size, then most likely the transport rolls or drives are slipping during copying so that the machine thinks the doc feed sensor remained actuated too long.<\/td>\n<\/tr>\n
05-900<\/td>\nDocument Feed Jam<\/td>\n<\/td>\n<\/tr>\n
05-920<\/td>\nDocument Door Open<\/td>\n<\/td>\n<\/tr>\n
06-100, 06-200<\/td>\nLaser Unit (LSU) Error<\/td>\nCheck the Laser Unit Interlock Switch Actuator which is on the print cartridge.<\/td>\n<\/tr>\n
07-110<\/td>\nPaper Tray 1 Empty<\/td>\nCheck the Tray 1 Paper Present Actuator<\/td>\n<\/tr>\n
07-130<\/td>\nTray 1 Misfeed<\/td>\nThe registration sensor did not see the paper arrive from Tray 1.\u00a0 Note that the sensor is mounted on the HVPS.<\/td>\n<\/tr>\n
07-210<\/td>\nPaper Tray 2 Empty<\/td>\nCheck the Tray 2 Paper Present Actuator.<\/td>\n<\/tr>\n
07-230<\/td>\nTray 2 Misfeed<\/td>\nThe registration sensor did not see the paper arrive from Tray 2.\u00a0 Note that this sensor is mounted on the HVPS.<\/td>\n<\/tr>\n
07-231<\/td>\nPaper detected at Tray 2 Feed Area at power on<\/td>\n<\/td>\n<\/tr>\n
07-500<\/td>\nBypass Tray Empty<\/td>\n<\/td>\n<\/tr>\n
07-530<\/td>\nBypass Tray Misfeed<\/td>\n<\/td>\n<\/tr>\n
08-100<\/td>\nPaper Jam between Registration and Fuser Exit Sensor<\/td>\n<\/td>\n<\/tr>\n
08-200<\/td>\nJam in Tray 2 feed area<\/td>\nSame meaning as 07-230 fault.<\/td>\n<\/tr>\n
08-500<\/td>\nExit Jam 2 (Paper not seen leaving the Exit Sensor)<\/td>\nCheck the Fuser Exit Actuator for binding.<\/td>\n<\/tr>\n
08-600<\/td>\nBottom Duplex Jam 0<\/td>\nDuplexed paper failed to reach the Duplex Jam Sensor in time. Note that this sensor is mounted on the HVPS.<\/td>\n<\/tr>\n
08-610<\/td>\nTop Duplex Jam 1<\/td>\nDuplexed paper failed to reach the Registration Sensor in time.\u00a0 Note that this sensor is mounted on the HVPS.<\/td>\n<\/tr>\n
08-700<\/td>\nOut Bin Full<\/td>\nPaper exit area is full.<\/td>\n<\/tr>\n
09-100<\/td>\nToner Low<\/td>\nNote that this fault is based on a pixel counter and not a sensor, so shaking the cartridge won\u2019t help.\u00a0 Just have a new cartridge ready for when it is needed.<\/td>\n<\/tr>\n
09-350<\/td>\nPrint Cartridge Warning<\/td>\nThe print cartridge count is nearly up.<\/td>\n<\/tr>\n
09-450<\/td>\nReplace Print Cartridge<\/td>\n<\/td>\n<\/tr>\n
09-550<\/td>\nPrint Cartridge not detected<\/td>\nThe print cartridge CRUM chip is not detected by the CRUM reader board. Check the contact springs in the machine.<\/td>\n<\/tr>\n
09-820<\/td>\nPrint Cartridge is not OEM<\/td>\n<\/td>\n<\/tr>\n
09-830<\/td>\nPrint Cartridge is the wrong version for your machine\u2019s region or plan<\/td>\nRead above about the various cartridge types.\u00a0 This fault would happen if you tried to install a DMO region cartridge in a U.S. machine or vice versa for example, or if you tried to install a 3550 ctg in a 3635.<\/td>\n<\/tr>\n
10-100, 10-200<\/td>\nFuser Low Temperature detected during a copy or print job<\/td>\n<\/td>\n<\/tr>\n
10-200<\/td>\nFuser Failed to warm up<\/td>\n<\/td>\n<\/tr>\n
10-300<\/td>\nOver Heat Error<\/td>\nCheck the fuser cooling fan and the fuser\u2019s thermistor.<\/td>\n<\/tr>\n
10-500 *<\/td>\nFuser Warning<\/td>\nFuser Counter is nearing end of life.<\/td>\n<\/tr>\n
10-510 *<\/td>\nReplace Fuser<\/td>\nFuser Counter has reached end of life.\u00a0 *Read below for how to reset the fuser life counter.<\/td>\n<\/tr>\n
14-100<\/td>\nScanner CCD Lock<\/td>\nRaise the Doc Feeder and make sure the scan carriage lock is fully disengaged.<\/td>\n<\/tr>\n
15-100 thru 15-830<\/td>\nScan to Email Problems<\/td>\n<\/td>\n<\/tr>\n
17-100 thru 17-610<\/td>\nNetwork Controller Errors<\/td>\nNote that next to the Ethernet port are two LED\u2019s; the upper one means the Network Board is ready, and the lower one blinking means that the network is ok.<\/td>\n<\/tr>\n
17-700 thru 17-810<\/td>\nDHCP Server Errors<\/td>\n<\/td>\n<\/tr>\n
17-900<\/td>\n802.1X Authentication Error<\/td>\n<\/td>\n<\/tr>\n
20-100 thru 20-900<\/td>\nFax Problems<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/strong>* Resetting the Fuser Count:<\/span><\/strong><\/p>\n

This is only necessary on the Phaser 3635 because the 3550 doesn\u2019t bother keeping count of the number of prints made on the fuser.\u00a0 Once you are in Diagnostics Mode (read below), select \u2018Service Info\u2019 and then touch \u2018HFSI\u2019 (High Frequency Service Items).\u00a0 A chart with the two HFSI\u2019s which this model tracks will be shown (the fuser and the Document Feed Head are the only two choices). Choose \u2018fuser\u2019 and touch \u2018Reset\u2019 followed by \u2018OK\u2019. You can also change the \u2018max value\u2019 if you want to.\u00a0 Setting the max value to \u20180\u2019 will effectively make the HFSI not tracked, meaning the machine will never call for that HFSI again.<\/p>\n

System Administration Tools:<\/span><\/strong><\/p>\n

The Administrator Tools give you lots of choices and control over the machine\u2019s setup in a relatively easy to follow menu.\u00a0 The two models have different approaches for how to get into this Tools mode.\u00a0 Read below about each.<\/p>\n

For Phaser 3635<\/span><\/strong>: Press the \u2018Log In \/ Out\u2019 button and enter the administrator password (the default is \u20181111\u2019).\u00a0 Then press the \u2018Machine Status\u2019 button and select the \u2018Tools\u2019 tab.<\/p>\n

For WC-3550<\/span><\/strong>:\u00a0 Press the \u2018Machine Status\u2019 button, scroll down to \u2018System Setup\u2019 and press the \u2018OK\u2019 key.\u00a0 Enter the administrator password (the default is \u20181111\u2019) & then press \u2018OK\u2019 again.\u00a0<\/span><\/strong><\/p>\n

Entering Diagnostics:<\/span><\/strong><\/p>\n

Here again, the two models have different approaches for how to get into Diagnostic Mode.<\/p>\n

For Phaser 3635<\/span><\/strong>:<\/span> From the powered-on state, press and hold down the \u2018#\u2019 button and while still holding #, press the \u2018Log In \/ Out\u2019 button and a password screen will appear.\u00a0 Enter the password \u20181934\u2019 followed by \u2018OK\u2019.<\/p>\n

For WC-3550<\/span><\/strong>:<\/span>\u00a0 Press the \u2018Menu\u2019 button, and then press the \u2018#\u2019 button and a password screen will appear.\u00a0 Enter the password \u20181934\u2019 followed by \u2018OK\u2019.<\/p>\n

Once you\u2019re in Diagnostics, you can look around through the menus and you\u2019ll find it\u2019s pretty friendly.\u00a0 In a future article, we\u2019ll have to come back to list the important Component Control and NVM (memory) codes.<\/p>\n

Well I hope this serves as an icebreaker for any of you who are going to be repairing one of these two models for the first time.\u00a0 Happy repairs folks!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Phaser 3635MFP & WorkCentre 3550 Now here are a pair of monochrome multifunction printer \/ copiers which have been extremely good sellers for Xerox\u00ae.\u00a0 Each sold for around $1700 new with a one year warranty.\u00a0There are tons of them to be found out in the market and coming off of leases.\u00a0 We took a look at the fusers in an ENX article back in March of 2013.\u00a0 This month, let\u2019s check out the supply items, dive into the fault code meanings and touch on the basics of how to get into the Admin Tools and then the Diagnostic Mode. These machines use an all-in-one type of print cartridge (the toner, development, drum, and waste are all handled in one cartridge). Below is a table showing the U.S. market region cartridges. Print Cartridges:\u00a0 Model Part # in U.S. Stated Yield Retail $ Phaser 3635 108R00793 5 K pages $129.99 Phaser 3635 108R00795 10 K pages $189.99 WC-3550 106R01528 5 K pages $134.99 WC-3550 106R01530 11 K pages $199.99 The two models share the same fuser modules with a few valid part numbers for the 110 volt fusers: 126N326, 126N291, or 126N342.\u00a0 An online search for these turns up prices ranging from $175 to $250. \u00a0In the March 2013 issue of ENX, we took one of these fusers apart to see how to rebuild them.\u00a0 We\u2019ll re-visit how to reset the fuser count later in this article, just after the list of fault codes. The fault codes are consistent when you compare the Phaser 3635 to the WC-3550.\u00a0 Here is a list of the codes with some info about each:   Fault Code Meaning of Code: Notes: 01-100 Front Door Open Check the actuator on the front door.\u00a0 The Interlock Switch is mounted on the HVPS. 01-110 Fuser Door Open Open the rear door and then the fuser door, which is part of the fuser.\u00a0 See that door opens and closes ok and that the actuator flag on that door is ok.\u00a0 The switch itself is mounted on the HVPS. 01-700 Stapler Door Open 02-100, 02-200 USB Faults 03-200, 03-210, 03-220, 03-230, 03-240, 03-250 MSOK Faults (Master System Options Key) The MSOK is a tiny board (less than 1×1 inch), with a connector mounted directly on the Main Board. 03-300, 03-310, 03-320, 03-330, 03-340 FEK \/ PEK Faults (Feature \/ Product Enablement Key) Each new machine comes with a plastic card-like key that is used to set up any optional features that were purchased with the machine.\u00a0 Usually this key is kept in the cabinet of the machine or in the paper tray someplace. 03-410, 03-411, 03-412 Tray 1 Paper Info Mismatch 03-420, 03-421, 03-422 Tray 2 Paper Info Mismatch 03-450 Bypass Tray Paper Info Mismatch 03-510, 03-520, 03-558, 03-559 Foreign Device Interface Fault 03-600 Memory Failure Check the memory DIMM on the main board. 03-800 Check Hard Disk Drive (HDD) 03-900 Main Board to Control Panel (GUI) Communications Fault 03-940 Main Board to Tray 2 Communications Fault 03-970 Main Board Detected a Software Lockup If turning the machine off and back on doesn\u2019t do the trick, reload the firmware. 05-100 Document Jam 1 Document jam after registration 05-500 Document Door Opened during a copy job 05-600 Document detected in feeder at power-on 05-700 Document too long (oversized original detected) If the originals are normal size, then most likely the transport rolls or drives are slipping during copying so that the machine thinks the doc feed sensor remained actuated too long. 05-900 Document Feed Jam 05-920 Document Door Open 06-100, 06-200 Laser Unit (LSU) Error Check the Laser Unit Interlock Switch Actuator which is on the print cartridge. 07-110 Paper Tray 1 Empty Check the Tray 1 Paper Present Actuator 07-130 Tray 1 Misfeed The registration sensor did not see the paper arrive from Tray 1.\u00a0 Note that the sensor is mounted on the HVPS. 07-210 Paper Tray 2 Empty Check the Tray 2 Paper Present Actuator. 07-230 Tray 2 Misfeed The registration sensor did not see the paper arrive from Tray 2.\u00a0 Note that this sensor is mounted on the HVPS. 07-231 Paper detected at Tray 2 Feed Area at power on 07-500 Bypass Tray Empty 07-530 Bypass Tray Misfeed 08-100 Paper Jam between Registration and Fuser Exit Sensor 08-200 Jam in Tray 2 feed area Same meaning as 07-230 fault. 08-500 Exit Jam 2 (Paper not seen leaving the Exit Sensor) Check the Fuser Exit Actuator for binding. 08-600 Bottom Duplex Jam 0 Duplexed paper failed to reach the Duplex Jam Sensor in time. Note that this sensor is mounted on the HVPS. 08-610 Top Duplex Jam 1 Duplexed paper failed to reach the Registration Sensor in time.\u00a0 Note that this sensor is mounted on the HVPS. 08-700 Out Bin Full Paper exit area is full. 09-100 Toner Low Note that this fault is based on a pixel counter and not a sensor, so shaking the cartridge won\u2019t help.\u00a0 Just have a new cartridge ready for when it is needed. 09-350 Print Cartridge Warning The print cartridge count is nearly up. 09-450 Replace Print Cartridge 09-550 Print Cartridge not detected The print cartridge CRUM chip is not detected by the CRUM reader board. Check the contact springs in the machine. 09-820 Print Cartridge is not OEM 09-830 Print Cartridge is the wrong version for your machine\u2019s region or plan Read above about the various cartridge types.\u00a0 This fault would happen if you tried to install a DMO region cartridge in a U.S. machine or vice versa for example, or if you tried to install a 3550 ctg in a 3635. 10-100, 10-200 Fuser Low Temperature detected during a copy or print job 10-200 Fuser Failed to warm up 10-300 Over Heat Error Check the fuser cooling fan and the fuser\u2019s thermistor. 10-500 * Fuser Warning Fuser Counter is nearing end of life. 10-510 * Replace Fuser Fuser Counter has reached end of life.\u00a0 *Read below for how to reset the fuser life counter. 14-100 Scanner CCD Lock Raise the Doc […]<\/p>\n","protected":false},"author":64,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648],"tags":[2120,2164],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/11799"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=11799"}],"version-history":[{"count":3,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/11799\/revisions"}],"predecessor-version":[{"id":11818,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/11799\/revisions\/11818"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=11799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=11799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=11799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}