{"id":10372,"date":"2014-11-21T11:37:36","date_gmt":"2014-11-21T16:37:36","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=10372"},"modified":"2014-11-21T11:37:36","modified_gmt":"2014-11-21T16:37:36","slug":"a-little-story-about-a-man-named-jed","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/sales-and-service\/2014\/11\/a-little-story-about-a-man-named-jed\/","title":{"rendered":"A Little Story about a Man Named Jed"},"content":{"rendered":"

\"phone<\/a>It’s late, I’m going to go through this rather quickly so please stay with me. I had an existing account that was shared with a direct branch. The direct branch had the majority of the placements, while we had three units in a satellite office.\u00a0 One of those placements was a 135 ppm production system.<\/p>\n

I had been in touch with the manager about the end of lease\u00a0and had a good relationship with him for eight years.\u00a0My guy told me that direct would also be quoting for a new production system, since they also had a color unit at the same location.\u00a0 I knew my chances to hold the account were slim to none, however I put my best foot forward, submitted an aggressive proposal five months before the end of the term as\u00a0did my competitor.<\/p>\n

After hearing nothing for quite some time I followed up with my guy.\u00a0 I was told that Jed in IT is making all of the decisions. My guy had heard nothing and suggested I follow up with Jed.\u00a0 He gave me Jed\u2019s contact number and off I went.<\/p>\n

I left my first call with a message that we submitted a quote and I need to follow up with him about the end of term obligations for the existing system and to get an idea of where we are at with the new lease.\u00a0I waited a week and nothing. I then placed another call a week later with the same message. Nothing, no return call. A few days\u00a0later the same message and of course there was no call back.\u00a0 All in all I placed at least 7 calls to Jed. I got nothing!\u00a0 Typical I thought.<\/p>\n

About a month later, I had a dream that I had lost the deal. The next\u00a0day I received notification from our service dispatch that he had received a call from “my guy” about removing the system.\u00a0 I thought that SOB has my number and he couldn’t call me?\u00a0 Then I thought that he didn’t want to tell me directly because I would ask him “what happened?”<\/p>\n

The next day, I get a call from Jed the IT guy.\u00a0 He’s asking me for a copy of the cost per page lease, and looking to see if we can remove the equipment. I stated I would be more than happen to comply, however you need to call the leasing company and schedule that with them.\u00a0However, I have a question for you. \u00a0“Why, did you buy from the other company?” I was told it was a price thing. OK, I can live with that. I then asked, “Why did you not return any of my phone calls?”\u00a0 The answer, “I’m not obligated to call anyone back.”\u00a0 I blew my stack!\u00a0 We’re an existing vendor and we wanted to tell you about the end of the lease obligations and you tell me you’re not obligated to return a phone call? He went on to state that he doesn’t check his phone because they are all sales calls.\u00a0 However, I do check e-mails, he told me. I thought, you rotten $#%!!!!\u00a0 I called this facility many times and you can’t even get a person to pick up the phone let alone find or ask for an e-mail address.<\/p>\n

Thinking about it, I probably should have asked my guy for his e-mail address too. But who knew that this worker was not obligated to call an existing vendor back.<\/p>\n

Moral of the story, they entered into a new contract and because they didn’t call me their cost per page lease went into a year roll over with some 2.5 million pages attached.\u00a0I wish I could be a fly on the wall when that conversation took place now that they now have to pay for two production systems for at least a year. But, I’m thinking they may just have the system forever, because their ineptness will cause them to fail to notify the leasing company when the renewal comes due again.<\/p>\n

Good selling!<\/p>\n","protected":false},"excerpt":{"rendered":"

It’s late, I’m going to go through this rather quickly so please stay with me. I had an existing account that was shared with a direct branch. The direct branch had the majority of the placements, while we had three units in a satellite office.\u00a0 One of those placements was a 135 ppm production system. I had been in touch with the manager about the end of lease\u00a0and had a good relationship with him for eight years.\u00a0My guy told me that direct would also be quoting for a new production system, since they also had a color unit at the same location.\u00a0 I knew my chances to hold the account were slim to none, however I put my best foot forward, submitted an aggressive proposal five months before the end of the term as\u00a0did my competitor. After hearing nothing for quite some time I followed up with my guy.\u00a0 I was told that Jed in IT is making all of the decisions. My guy had heard nothing and suggested I follow up with Jed.\u00a0 He gave me Jed\u2019s contact number and off I went. I left my first call with a message that we submitted a quote and I need to follow up with him about the end of term obligations for the existing system and to get an idea of where we are at with the new lease.\u00a0I waited a week and nothing. I then placed another call a week later with the same message. Nothing, no return call. A few days\u00a0later the same message and of course there was no call back.\u00a0 All in all I placed at least 7 calls to Jed. I got nothing!\u00a0 Typical I thought. About a month later, I had a dream that I had lost the deal. The next\u00a0day I received notification from our service dispatch that he had received a call from “my guy” about removing the system.\u00a0 I thought that SOB has my number and he couldn’t call me?\u00a0 Then I thought that he didn’t want to tell me directly because I would ask him “what happened?” The next day, I get a call from Jed the IT guy.\u00a0 He’s asking me for a copy of the cost per page lease, and looking to see if we can remove the equipment. I stated I would be more than happen to comply, however you need to call the leasing company and schedule that with them.\u00a0However, I have a question for you. \u00a0“Why, did you buy from the other company?” I was told it was a price thing. OK, I can live with that. I then asked, “Why did you not return any of my phone calls?”\u00a0 The answer, “I’m not obligated to call anyone back.”\u00a0 I blew my stack!\u00a0 We’re an existing vendor and we wanted to tell you about the end of the lease obligations and you tell me you’re not obligated to return a phone call? He went on to state that he doesn’t check his phone because they are all sales calls.\u00a0 However, I do check e-mails, he told me. I thought, you rotten $#%!!!!\u00a0 I called this facility many times and you can’t even get a person to pick up the phone let alone find or ask for an e-mail address. Thinking about it, I probably should have asked my guy for his e-mail address too. But who knew that this worker was not obligated to call an existing vendor back. Moral of the story, they entered into a new contract and because they didn’t call me their cost per page lease went into a year roll over with some 2.5 million pages attached.\u00a0I wish I could be a fly on the wall when that conversation took place now that they now have to pay for two production systems for at least a year. But, I’m thinking they may just have the system forever, because their ineptness will cause them to fail to notify the leasing company when the renewal comes due again. Good selling!<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[87,1638],"tags":[106,151],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/10372"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=10372"}],"version-history":[{"count":1,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/10372\/revisions"}],"predecessor-version":[{"id":10375,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/10372\/revisions\/10375"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=10372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=10372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=10372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}