ENX Magazine Archive

1 in 3 Customers Leaving MPS – Potentially Costing Industry $1.6B in North America While office page volumes have declined, the managed print services market has seen steady growth. But a recent study reveals one out in three current MPS users intend to either switch providers, Read More

   Between the Lines  What’s New This Time? by Scott Cullen State of the Industry Diversification: A Necessary Business Strategy in a Changing Document Imaging Marketplace by Scott Cullen News Briefing Copier Manufacturers Continue Assault on Low-End A4 Market with Mixed Read More

Between the Lines  The Dealer Community’s New Year’s Resolutions by Scott Cullen State of the Industry  Trends and Trendsetters of 2015 by Scott Cullen News Briefing HP Sheds More Resellers As It Implements New Qualified Supplies Program by Charles Brewer Dealer Read More

In June I attended the Samsung dealer meeting at the JW Marriott in Chicago for a 3-day overview on Samsung’s dealer program. Titled “Game On,” Samsung has taken a slightly different tact than most shows we attend. Samsung is openly touting the strength of their brand based on Read More

A Conversation with Systel Business Equipment’s Keith Allison Systel Business Equipment Co., Inc. based in Fayetteville, NC is doing more than $50 million a year in business, firmly positioning them as one of the top dealerships in the Southeast with 11 locations across the Read More

According to the Dealers Selling Them How often do you hear or use the word solutions? Probably every day, right? Your customers may not use the term, but it’s a buzzword that most of us in the office technology industry can’t get away from whether we like it or not. And when we Read More

View Virtual Publication View PDF Publication   State of the Industry Successful Sales Strategies for Document Management & ECM by Scott Cullen News Briefing HP Supports Imaging Hardware with New JetAdvantage Security Solutions by Charles Brewer Managed Services Creating Read More

State of the Industry What’s New in Data Collection Solutions? by Scott Cullen News Briefing Once Again, Supplies Vendors Find the Urge to Merge Irresistible by Charles Brewer Managed Services A Sales Process that Delivers 70% Forecast Accuracy by Charles Lamb Dealer Spotlight Read More

Back in 1965 everybody was going to the moon. Remember that song? Okay, maybe not.  However, in 2014 and beyond, everybody seems to be going mobile. OEMs, solutions, and services providers are rolling out mobile apps like crazy and it seems as if there isn’t anyone among that Read More

State of the Industry The Truth about Mobility: Dealers Share What’s Happening in the Real World and in their Dealerships with Mobile Apps and Technology by Scott Cullen News Briefing Why Can’t We be Friends? Third-Party Supplies Vendors Start Settling with Canon by Charles Read More

Subject: CS-2560 Question: I did a 300K maintenance kit on this 2560 with 600K on it. At the same time I also replaced the left hinge on the doc feeder. The whole thing went flawless–great quality and it was nice and quiet. Only problem is, I have no doc feed. When I load Read More

The firmware for the referenced Future smart devices resides on the Hard Disk Drive (HDD) or Solid State Disk (SSD) connected to the formatter. In certain circumstances, 99.09.XX errors are displayed on the control panel which indicates some action needs to be taken relative to Read More

Metrofuser’s testing department prints over 5 million copies on nearly 3 million sheets of paper each year.  Over the past 11 years and in the process of repairing over 500,000 parts and printer devices, the company has seen the effects of both good and bad paper. One of the top Read More

In last month’s article, we discussed Financial Buyers/Private Equity Groups (“PEGs”) and how they work. As a quick recap, PEGs are investor groups formed with the purpose of making acquisitions of privately held companies which the PEG will eventually sell to achieve its Read More

Pssst… lean in. I know you’re busy but this won’t take long and it’s really important. There’s something I want you to know. Something that I believe you need to know. Something that I am absolutely convinced will help you. It’s a simple, yet incredibly powerful, approach Read More