Channel Insight

No one likes to talk about the terrible “T word” (tariffs). We’d heard about the possibility of it becoming a reality during the 2024 campaign trail, should Donald Trump reclaim the presidency. But not until the president rolled out his bold plan in early 2025 to apply tariffs to Read More

It’s essentially pointless to ask Anthony Sci what’s new in the world of Keypoint Intelligence (KPI). In a word: everything. The president and CEO of the global data and marketing intelligence provider to the printing industry (and a growing cadre of non-print sectors) is nothing Read More

Concentrating on the areas of business that he can control is an example of the effective leadership demonstrated by Larry White. In the past five years, the CEO of Toshiba America Business Solutions has been inundated with uncontrollable challenges—the pandemic, supply chain Read More

It’s clear that GreatAmerica Financial Services (GreatAmerica) isn’t afraid of change. The Cedar Rapids, Iowa-based financing solutions provider has demonstrated, time and again, a willingness to pivot toward (and anticipate) the evolving needs of dealer partners and end-user Read More

The office technology industry is changing, and Mike Marusic is focused on seeing how it takes shape. He’s no doctor, but the president and CEO of Sharp Imaging and Information Company of America is determined to take the industry’s pulse, especially at the field level. He wants Read More

There’s no denying that Xerox’s Global Partner Summit in March carried a bit of added excitement, given the manufacturer’s previously announced acquisition of A4 specialist Lexmark. During a period when a number of OEMs have hammered out partnership agreements of varying flavors, Read More

Upon becoming director of the commercial channel at Epson America in April 2023, it didn’t take Juan Carlos Castillo long to understand and appreciate the office technology industry’s growth challenge. But when it comes to the manufacturer and its PrecisionCore technology, Read More

If there’s one thing Jim Coriddi abhors, it’s the thought of his company falling behind the curve. But the chief dealer officer, U.S. dealer division for Ricoh USA doesn’t have to worry about the manufacturer becoming complacent from a market or technology standpoint. Not to Read More

One of the chief obstacles for any newcomer to the A3 MFP stage is developing a reputation for high-quality products and unparalleled service—basically akin to telling a tree cutting it needs to become a mighty oak ASAP. It doesn’t happen overnight, and in some circumstances, not Read More

When Keypoint Intelligence (KPI), a global solutions, testing and research entity, went shopping for a new leader in 2021, it found in Anthony Sci an intelligent and thoughtful executive with a multitude of experience in both the office technology dealer and manufacturer realms. Read More

If the office technology industry was a romance novel set in 17th-century England, Kyocera Document Solutions America (KDA) would never be considered the rakehell. The OEM simply doesn’t have a scoundrel-esque bone in its body. The company is consistent, dependable and Read More

It’s been nearly 100 years since Chester Carlson invented electrophotography, a process later dubbed Xerography. Carlson, a patent attorney, found a technology partner in The Haloid Company, a photo paper manufacturer and the forerunner to Xerox Corp. But it took more than 20 Read More

It’s been nearly 100 years since Chester Carlson invented electrophotography, a process later dubbed Xerography. Carlson, a patent attorney, found a technology partner in The Haloid Company, a photo paper manufacturer and the forerunner to Xerox Corp. But it took more than 20 Read More

Clark Bugg has a secret, but he’s not going to tell you what it is, so don’t even bother asking. The vice president of North America channel sales at Lexmark was recently promoted, and one doesn’t earn stripes by spilling the beans. Hell, he even swore the press/analyst crew to Read More

It’s been said that when times are tough, that’s when one learns who their true friends are and, conversely, which ones are only fair-weather pals. When the pandemic and its related business disruptions visited Konica Minolta Business Solutions in a most-unkind fashion, it didn’t Read More