When asked about the most rewarding aspect of her position as director of solutions and services for Toshiba America Business Solutions, Maegan Lujan cited her ability to solve problems. Being a creative problem-solver, she said, made her successful in sales and was the reason Read More

It’s time to clean up the wrapping paper, un-trim the tree and pop a couple of bottles of bubbly in anticipation of the ball dropping/curtain closing on 2022. It’s been a long, strange 365-day journey, but we somehow managed to plod through during the worst of circumstances. We Read More

One of the many business consequences of the pandemic was the impact on second-hand equipment—used, off-lease or repossessed units—for the dealer community. End-users held the line on new equipment acquisitions, choosing to extend current gear leases or opting for buyouts. Other Read More

We’ve read all the reports. We’ve seen the statistics from the industry’s analyst community. We’ve heard all the talking heads shouting admonitions and excoriating us for our failure to heed the warning signs. And we’ve shared notes with one another regarding our own experiences Read More

Warning: These are highly trained professionals with years of experience in performing these maneuvers. Please, do not try this at home. This caveat usually precedes a televised or in-person stunt act. People of a certain age will recall the exploits of Evel Knievel and his Read More

As we clean up the crumbs of Sociables crackers, meat-and-cheese platters and empty bottles of Pinot Noir, two things are readily apparent. One, the worst of the pandemic is now long gone. Two, the ramifications of COVID-19 are with us, perhaps forever. Take a bow, C-19. You Read More

The dreamer in all of us would like to attribute the vast improvements in Konica Minolta Business Solutions’ supply chain to the magic of the Christmas season. Truth be known, the venerable manufacturer saw clear signs as early as September that indicated hardware backorders were Read More

Can you hear the sound of your office line ringing? Or the frequent ping of email notifications? No? Of course not, because we are officially strolling through The Holiday Zone. Between now and Jan. 2, the only phone calls or texts will be from your spouse, reminding you to pick Read More

While he’s never served as a pitchman for Dos Equis, Brian Gertler certainly merits consideration for the next iteration of “The Most Interesting Man in the World,” given his colorful background. Gertler has experienced multiple lifetimes wrapped into one and the industry veteran Read More

It starts with a sneeze, then devolves into a runny nose, aches and pains, chest congestion and other maladies that indicate a cold (at best), the dreaded flu, or, even worse, coronavirus. The reaction to coming down with an ailment is somewhat universal and sad, but we’ve all Read More

Perhaps in another life, Scott Robinson would’ve made for an excellent football coach. The vice president of managed print-as-a-service for Toshiba America Business Solutions believes in the importance of every role within an organization. A high-performing business, like a Read More

This week’s installment of the most significant challenges facing our 2022 Elite Dealer class turns its attention to another issue that has vexed the office technology sector, particularly during the past three years: hiring and retention. Recruiting and poaching (depending on Read More

Being the go-to guy has its advantages. Just ask Jay Schofield, the business development manager for AIDC/barcoding at Distribution Management. Thriving in a specialization means all eyes look your way whenever a client or team member has a question beyond the superficial level. Read More

Each year, we poll our Elite Dealer honorees on the subject of the greatest challenges they faced during the previous 12 months, and ask them to provide insights on how they handled these issues. Virtually all of the challenges are universal, but every now and then, we’ll unearth Read More

There’s a fun yet convoluted argument to be made that pharmaceutical giant Pfizer’s desire to acquire Warner-Lambert and lay claim to the billion-dollar, cholesterol-controlling wonder drug Lipitor paved Clarence Baker III’s path to Toshiba America Business Solutions’ (TABS) Read More