September 28, 2015

If you’re going to stick around the office technology industry for 50 years like Joe Pollock, the second-generation owner of Pollock Company, one of the largest independent document imaging providers in the Southeast, you’d better enjoy what you’re doing. Contributing to that Read More

There are many ways to analyze a business and equally as many ways to break down the details around it. Below are the ten most popular topics discussed with dealers over the last few years. Finding Your Way To The Future Building “Differentiation” Selling Deliverables Clients Read More

If you’re a regular reader of ENX Magazine, you know that the importation of infringing consumables is a serious problem in the U.S. Domestic demand for cheap ink and toner compatible cartridges has skyrocketed over the past decade and today overseas manufacturers do a brisk Read More

As mentioned in last month’s article, we have seen an increase in interest for our seller clients wanting to sell to buyers based outside the USA. We reviewed the characteristics and types of companies foreign buyers would like to acquire in the USA. In this month’s article, we Read More

Too many companies fail at creating a strong, high performance sales force. The most common reason is that the managers work from instinct and results, rather than process and activity. It doesn’t have to be that way. A good activity management program is within the reach of any Read More

Meet Midwest Office Technology (MOT), a Des Moines, IA-based dealership with a 55-year legacy of providing industry leading business technology solutions backed by exceptional service and support to customers throughout Iowa. What originally began as a typewriter repair company Read More

Ever since it entered the market in the 1990s, Epson America has been honing its reputation as a go-to source for document scanners for VARs, resellers, and the BTA channel, each of whom are finding these devices the ideal complement for document management and ECM engagements. Read More

HP M525/M575/M725/M775 MFP Control panel out of calibration or not responding in the correct locations ISSUE: Customer reports that the control panel appears “out of calibration” or is not responding in the correct areas. For example, touching on the right side menu items causes Read More

The box is dead, the solution lives. That’s sort of become the mantra of today’s document imaging reseller and we do mean sort of because box selling hasn’t completely disappeared from the document imaging dealer’s playbook. It’s still a necessary evil. What isn’t evil, but Read More

Repairing and Rebuilding the Fusers for the WorkCentre® 7525, 7530, 7535, 7830, 7835; WC-7545, 7556, 7845, 7855; and Phaser® 7800 The WC-75xx and WC-78xx family fuser modules are pretty serious pieces of equipment. With the advent of aftermarket parts becoming available at long Read More