{"id":8149,"date":"2014-10-09T15:28:52","date_gmt":"2014-10-09T19:28:52","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=8149"},"modified":"2014-10-09T15:28:52","modified_gmt":"2014-10-09T19:28:52","slug":"tsaworld-a-parts-supplier-thats-more-than-just-the-sum-of-its-parts","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/business-profile\/2014\/10\/tsaworld-a-parts-supplier-thats-more-than-just-the-sum-of-its-parts\/","title":{"rendered":"TSAworld: A Parts Supplier That’s More than Just the Sum of Its Parts"},"content":{"rendered":"

\"TSAworld_Logo\"<\/a>Scores of copier dealers and resellers across the United States have discovered when they need a part and need it fast TSAworld delivers. This is a company whose mission is finding solutions for its customers\u2014solutions that ultimately help those customers succeed and grow their own businesses.<\/p>\n

TSAworld has a rich history and foundation based on providing quality office machine parts and solutions for the office technology industry. \u00a0The company was founded in 1986 with an initial focus on cultivating typewriter dealers with an eye on the laser printer industry. It was a business strategy that has paid dividends over the years. Today, TSAworld is known as a wholesale distributor of original manufacturer equipment parts and proven quality third-party parts, serving technicians and service companies in the office products industry. It carries a vast selection of printer parts, copier parts, wide-format parts, fax machine parts, and scanner parts. The company is an authorized HP parts reseller and Brother Distributor as well as stocking parts for laser printers and copiers for Canon, Xerox, Samsung, Lexmark, Epson, Dell, and other OEM\u2019s. Thousands of parts are in stock at any given time.<\/p>\n

TSAworld also has a well-earned reputation as a one-stop resource for office machine service technicians who need tools, tool kits, toner vacuums and chemical cleaners for office machine repair and maintenance. In addition, the company remanufactures assemblies for customers at a significant savings over new assemblies. TSAworld also designs and offers specialized kits to address specific machine performance issues while reducing troubleshooting and repair times, and minimizing repair parts inventories.<\/p>\n

Over the years, TSAworld\u2019s offerings have grown to meet the needs of its customers. \u201cWe work with many large corporations with our complete tool kit programs,\u201d states Brian Plati, TSAworld\u2019s president.<\/p>\n

\"TSAworld's<\/a>

TSAworld’s sales & finance team.<\/p><\/div>\n

Although most of TSAworld\u2019s customers are located throughout the United States, the company also services a growing number of international customers. Customers range from small one-man operations to Fortune 500 corporations, including many of the leading OEMs in the office technology space.<\/p>\n

In an industry where technology and training are often interconnected, TSAworld understands the necessity of continuing to innovate its offerings to keep pace with industry trends. It\u2019s been rebuilding fuser assemblies for more than 20 years and seven years ago started rebuilding copier fusers and is rapidly expanding this segment of the business.<\/p>\n

\u201cWe are adding new fusers on a rebuilt basis daily for printers and copiers and adding hundreds of copier parts to our inventory,\u201d reports Plati. \u201cWe\u2019ve added many parts on a refurb or good working parts basis to keep our customer\u2019s costs down on repairs of machines covered under MPS-type programs.\u201d<\/p>\n

Beyond the Parts<\/strong><\/p>\n

TSAworld is so much more than the sum of its parts and has been recognized in the Inc. 5000 as one of the fastest growing companies in America. Although an extensive parts offering is the primary reason office technology dealers and resellers, and service techs across North America rely on TSAworld, equally important is the customer experience.<\/p>\n

Customers who do business with TSAworld receive the added value of working with a knowledgeable staff dedicated to providing outstanding technical support to office technology technicians while also answering any questions they might have about specific parts.<\/p>\n

\u201cCustomers know when they call us a \u2018real\u2019 person will answer the phone,\u201d says Plati. \u201cThey also know that those individuals are well versed on our products.\u201d<\/p>\n

Customers can also e-mail their questions or visit the TSAworld website and submit a question and receive a prompt reply. TSAworld plans to launch a new website this fall, which will significantly improve its customers\u2019 experience.<\/p>\n

Whether dealing with technical issues over the phone or responding online, meeting the needs of its customers are paramount. And when it comes to new additions to the product line, many of those are the result of customer requests.<\/p>\n

\u201cWe listen,\u201d emphasizes Plati. \u201cWe\u2019ve found our customers have a difficult time saying \u2018no\u2019 to their customers, and we do too in today\u2019s marketplace. Our customers understand if they are in the office machine repair business, we can help them.\u201d<\/p>\n

Another benefit of partnering with TSAworld is that there are no minimum order requirements. This is a big plus when all a technician needs is a single part to repair a machine. For dealers and resellers who stake their reputation on timely and accurate service, this separates TSAworld from other suppliers who require customers to wait until they\u2019ve accumulated a large order.<\/p>\n

Customers also appreciate the company\u2019s Advance Exchange Program. This program has been designed to provide customers with a cost-effective solution to purchase refurbished assemblies. The company refurbishes assemblies that have a high demand and parts available for rebuilding. In some instances assemblies do not have components available for purchase and in other cases there is not enough demand to set up a refurbishing process.<\/p>\n

When a customer places an order for a refurbished assembly, TSAworld ships the assembly the same day at a significantly reduced price compared with a new assembly. Customers must then return a \u201ccore\u201d for the assembly they are ordering within 30 days of TSAworld\u2019s shipment. The company does not accept \u201ccores\u201d that cannot be repaired or are missing parts. Refurbished assemblies include a generous six-month warranty as opposed to the traditional 30-day warranties of most new OEM assemblies.<\/p>\n

TSAworld even provides customized laser printer training for large and small companies interested in offering laser printer service or MPS programs.<\/p>\n

\u201cWe offer our customers training on how to repair and sell laser printer service,\u201d explains Plati. \u201cWe created our own class schedule and worked closely with BTA, providing training across the country.\u201d<\/p>\n

Still Delivering After All these Years<\/strong><\/p>\n

TSAworld is open from 8:00 a.m. to 6:30 p.m. eastern time and makes every attempt to ship orders the same day that they are placed. Generally, orders placed prior to 5:30 p.m. will ship the same day.<\/p>\n

\u201cWe have a better than 95 percent fill rate on parts and fuser orders,\u201d points out Plati. \u201cWe also have the ability to drop ship parts from many of our vendors.\u201d<\/p>\n

Most parts and supplies are shipped via UPS or FedEx, although customers have the flexibility to request another carrier. Non-refurbished products have a 30-day warranty and non-refurbished parts a six-month warranty. TSAworld does not warranty products that have been mishandled, improperly installed or modified. If a customer needs a return materials authorization (RMA) for a warranty product, all they need to do is call, along with providing a warranty number, and TSAworld will fax an RMA confirmation.<\/p>\n

The Perfect Parts Partner<\/strong><\/p>\n

It all comes down to providing customers with the best products available in the industry. And that\u2019s exactly what TSAworld has been doing since 1986. Whether OEM products or proven quality aftermarket products, customers can remain confident they are dealing with a supplier who has their best interests in mind. Indeed, TSAworld has long been committed to ensuring its customers get the parts they need, including parts that many other distributors don\u2019t carry. It\u2019s for those reasons and more that position TSAworld as the perfect parts partner for office technology dealers, resellers, and service techs.<\/p>\n

Contact Information<\/strong><\/p>\n

 <\/p>\n

TSAworld<\/strong><\/p>\n

3011-B Adriatic Ct. Norcross, GA 30071 www.tsaworld.com<\/a><\/p>\n

(770) 417-2323 (800) 633-6626 Fax: (770) 417-2305\/(800) 635-5388
\nTSAworld\u2019s Offerings at a Glance<\/strong><\/p>\n