{"id":7051,"date":"2014-06-20T08:33:32","date_gmt":"2014-06-20T12:33:32","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=7051"},"modified":"2014-06-20T08:33:32","modified_gmt":"2014-06-20T12:33:32","slug":"between-the-lines-puzzling-over-mps","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2014\/06\/between-the-lines-puzzling-over-mps\/","title":{"rendered":"Between the Lines: Puzzling Over MPS"},"content":{"rendered":"

\"RIP\"<\/a>I\u2019m reading Mitchell Filby\u2019s book, Rest In Print: from office printing to The Rise of Managed Services<\/em>. He was one of the speakers at Photizo Transform Global 2014. Even though his book targets end user decision makers in mid-size and large businesses with concerns about what\u2019s happening with their office printing and document management, it\u2019s still a worthy read for those providing print management and document management solutions, particularly for those looking to better position their services. \u00a0In fact, his presentation at Transform Global, \u201cStop Seeing MPS as a Silver Bullet\u201d was based on one of the chapters in his book.<\/p>\n

There are some who say that MPS is dead, but let\u2019s save that debate for another time. And there will be another time. I promise. I suspect there\u2019s still opportunities for dealers who are not yet selling MPS just as there are for those selling it and the customers they\u2019re selling to who are struggling to understand exactly what MPS is despite the various definitions floating around the industry. That\u2019s why I appreciate it when Filby writes, \u201cEverybody is looking for that silver bullet answer: a word or two, or sentence that says it all.\u201d<\/p>\n

He adds, \u201cSome salespeople and some customers expect that there should be a line item called MPS in the price book. Some offer, and talk about, MPS as a product and product-only based offering to customers\u2026I also fully appreciate why this question is being posed. When a business or a person has relied so heavily on buying or selling devices (or boxes) the process becomes very distinct, defined and identifiable as a tangible product offering.\u201d<\/p>\n

He\u2019s also right on target when he writes that \u201cclients do not see MPS as disparate products, where the brand of those products becomes a key criterion for decision making.\u201d<\/p>\n

As he says, \u201cThe most important consideration is still the execution of the MPS. It is not always the ingredients that make it a success. You could have the best products but the whole services provision or customer experience may not be at the level of an alternate services provider with inferior product but a higher level of service.\u201d<\/p>\n

I\u2019m only scratching the surface of the many issues that Filby presents in the book and I\u2019d hazard to guess that there\u2019s still plenty of organizations out there that don\u2019t even realize they have a print or document management problem.<\/p>\n

And you know what that spells?<\/p>\n

O-P-P-O-R-T-U-N-I-T-Y<\/p>\n

Thanks for reading.<\/p>\n","protected":false},"excerpt":{"rendered":"

I\u2019m reading Mitchell Filby\u2019s book, Rest In Print: from office printing to The Rise of Managed Services. He was one of the speakers at Photizo Transform Global 2014. Even though his book targets end user decision makers in mid-size and large businesses with concerns about what\u2019s happening with their office printing and document management, it\u2019s still a worthy read for those providing print management and document management solutions, particularly for those looking to better position their services. \u00a0In fact, his presentation at Transform Global, \u201cStop Seeing MPS as a Silver Bullet\u201d was based on one of the chapters in his book. There are some who say that MPS is dead, but let\u2019s save that debate for another time. And there will be another time. I promise. I suspect there\u2019s still opportunities for dealers who are not yet selling MPS just as there are for those selling it and the customers they\u2019re selling to who are struggling to understand exactly what MPS is despite the various definitions floating around the industry. That\u2019s why I appreciate it when Filby writes, \u201cEverybody is looking for that silver bullet answer: a word or two, or sentence that says it all.\u201d He adds, \u201cSome salespeople and some customers expect that there should be a line item called MPS in the price book. Some offer, and talk about, MPS as a product and product-only based offering to customers\u2026I also fully appreciate why this question is being posed. When a business or a person has relied so heavily on buying or selling devices (or boxes) the process becomes very distinct, defined and identifiable as a tangible product offering.\u201d He\u2019s also right on target when he writes that \u201cclients do not see MPS as disparate products, where the brand of those products becomes a key criterion for decision making.\u201d As he says, \u201cThe most important consideration is still the execution of the MPS. It is not always the ingredients that make it a success. You could have the best products but the whole services provision or customer experience may not be at the level of an alternate services provider with inferior product but a higher level of service.\u201d I\u2019m only scratching the surface of the many issues that Filby presents in the book and I\u2019d hazard to guess that there\u2019s still plenty of organizations out there that don\u2019t even realize they have a print or document management problem. And you know what that spells? O-P-P-O-R-T-U-N-I-T-Y Thanks for reading.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[80],"tags":[1514,2409,1325,1515],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7051"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=7051"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7051\/revisions"}],"predecessor-version":[{"id":7053,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/7051\/revisions\/7053"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=7051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=7051"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=7051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}