{"id":66787,"date":"2025-10-23T09:03:14","date_gmt":"2025-10-23T16:03:14","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=66787"},"modified":"2025-10-23T09:03:16","modified_gmt":"2025-10-23T16:03:16","slug":"nexera-launches-industry-first-service-excellence-trustmark-and-technician-awards","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/news\/2025\/10\/nexera-launches-industry-first-service-excellence-trustmark-and-technician-awards\/","title":{"rendered":"Nexera Launches Industry-First Service Excellence Trustmark and Technician Awards"},"content":{"rendered":"\n<p><em>Minneapolis (Oct. 20, 2025)<\/em> \u2014 Nexera, powered by BEI Analytics, today announced the launch of the Service Excellence Trustmark and Technician Service Excellence Awards \u2014 two new industry-first initiatives designed to independently verify and celebrate outstanding service performance across the independent dealer channel.<\/p>\n\n\n\n<p>The Service Excellence Trustmark will recognize dealerships that meet or exceed Nexera\u2019s performance benchmarks based on key industry standards tracked within the Nexera platform. These standards include Call Backs, Hold for Parts, Average Response Time, Territory Integrity, World MCBV, World CPCP, and Technician Time Management.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"244\" height=\"262\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2025\/10\/Nexera.png\" alt=\"\" class=\"wp-image-66788\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2025\/10\/Nexera.png 244w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2025\/10\/Nexera-93x100.png 93w\" sizes=\"(max-width: 244px) 100vw, 244px\" \/><\/figure><\/div>\n\n\n\n<p>The Technician Service Excellence Awards will honor the top-performing service technicians from Nexera-affiliated dealerships based on individual performance metrics such as call backs, hold for parts, world MCBV, world CPCP, and time management.<\/p>\n\n\n\n<p>\u201cAs a company, Nexera has set the standard for excellence and defined the benchmarks for service department success,\u201d said Sarah Henderson, Regional Director at Nexera. \u201cThe Service Excellence Trustmark provides an official and independent statement of excellence that dealers can proudly share with employees, customers, and prospective clients.\u201d<\/p>\n\n\n\n<p>To earn a Trustmark, Nexera will provide an annual scorecard of a dealer\u2019s performance. Dealers must meet or exceed industry benchmarks with their overall score. Technician award recipients will be determined through Nexera\u2019s performance stack ranking, recognizing those who demonstrate exceptional service quality and efficiency.<\/p>\n\n\n\n<p>\u201cProviding an industry-wide technician awards program is exciting for our analysts team and the service leaders we work with,\u201d added Henderson. \u201cTechnicians who consistently perform at the highest levels deserve meaningful recognition for their skill, commitment, and impact.\u201d<\/p>\n\n\n\n<p>The inaugural 2026 Trustmarks and Technician Service Excellence Awards will be based on 2025 performance data from Nexera suite subscribers and presented in early 2026.<\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p><strong>About Nexera<\/strong><br><a href=\"http:\/\/nexera.net\">Nexera<\/a>, powered by BEI Analytics, provides advanced service analytics and performance solutions to imaging dealers nationwide. Through its innovative technology and deep industry expertise, Nexera helps dealers improve service delivery, increase profitability, and optimize operational performance. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Minneapolis (Oct. 20, 2025) \u2014 Nexera, powered by BEI Analytics, today announced the launch of the Service Excellence Trustmark and Technician Service Excellence Awards \u2014 two new industry-first initiatives designed to independently verify and celebrate outstanding service performance across the independent dealer channel. The Service Excellence Trustmark will recognize dealerships that meet or exceed Nexera\u2019s performance benchmarks based on key industry standards tracked within the Nexera platform. These standards include Call Backs, Hold for Parts, Average Response Time, Territory Integrity, World MCBV, World CPCP, and Technician Time Management. The Technician Service Excellence Awards will honor the top-performing service technicians from Nexera-affiliated dealerships based on individual performance metrics such as call backs, hold for parts, world MCBV, world CPCP, and time management. \u201cAs a company, Nexera has set the standard for excellence and defined the benchmarks for service department success,\u201d said Sarah Henderson, Regional Director at Nexera. \u201cThe Service Excellence Trustmark provides an official and independent statement of excellence that dealers can proudly share with employees, customers, and prospective clients.\u201d To earn a Trustmark, Nexera will provide an annual scorecard of a dealer\u2019s performance. Dealers must meet or exceed industry benchmarks with their overall score. Technician award recipients will be determined through Nexera\u2019s performance stack ranking, recognizing those who demonstrate exceptional service quality and efficiency. \u201cProviding an industry-wide technician awards program is exciting for our analysts team and the service leaders we work with,\u201d added Henderson. \u201cTechnicians who consistently perform at the highest levels deserve meaningful recognition for their skill, commitment, and impact.\u201d The inaugural 2026 Trustmarks and Technician Service Excellence Awards will be based on 2025 performance data from Nexera suite subscribers and presented in early 2026. ### About NexeraNexera, powered by BEI Analytics, provides advanced service analytics and performance solutions to imaging dealers nationwide. Through its innovative technology and deep industry expertise, Nexera helps dealers improve service delivery, increase profitability, and optimize operational performance.<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[3621],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66787"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=66787"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66787\/revisions"}],"predecessor-version":[{"id":66789,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66787\/revisions\/66789"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=66787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=66787"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=66787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}