{"id":66187,"date":"2025-08-28T13:03:05","date_gmt":"2025-08-28T20:03:05","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=66187"},"modified":"2025-08-28T13:22:45","modified_gmt":"2025-08-28T20:22:45","slug":"mps-future-hinges-on-ability-to-serve-supporting-role-for-client-technologies","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/feature-articles\/2025\/08\/mps-future-hinges-on-ability-to-serve-supporting-role-for-client-technologies\/","title":{"rendered":"MPS\u2019 Future Hinges on Ability to Serve Supporting Role for Client Technologies"},"content":{"rendered":"\n
\"\"<\/figure><\/div>\n\n\n\n

If the world of office technology was reimagined as a well-rounded meal, managed print services (MPS) would not represent the protein in a client\u2019s diet. And it\u2019s not the carbohydrates or the fats. Rather, it says here that MPS\u2019 impact is similar to the vitamins and minerals one would glean from fruits and vegetables. MPS (like veggies) supports the client\u2019s overall technology health; managed IT would provide the immune function, but let\u2019s not get distracted.<\/p>\n\n\n\n

As we put the August State of the Industry report on MPS to bed, we close out with views from our dealer panel to assess the keys to the offering flourishing in the future. Like qualified nutritionists, these industry experts seem to be in agreement as to the role of MPS in the health of clients. <\/p>\n\n\n\n

\"\"
Taylor Wells, Pearson-Kelly Technology<\/figcaption><\/figure><\/div>\n\n\n\n

MPS is not and should never be considered an island unto itself. Taylor Wells, director of service and operations for Pearson-Kelly Technology of Springfield, Missouri, sees its integration with broader IT and business process solutions as enabling it to take center stage and grow.<\/p>\n\n\n\n

The offering, she said, needs to complement document management, cloud strategy, security and sustainability goals. \u201cFor us, that means continuing to evolve from a print service provider into a holistic technology partner,\u201d she said. \u201cWe\u2019re already moving in that direction\u2014offering managed IT, VoIP, workflow automation\u2014and we see MPS as one component in a larger digital transformation journey for our clients.\u201d<\/p>\n\n\n\n

\"\"
Chris Gallagher, GOP<\/figcaption><\/figure><\/div>\n\n\n\n

Innovation, namely the movement to digital transformation, will go a long way toward MPS\u2019 fortunes for both local and nationwide clients, notes Chris Gallagher, co-owner of Green Office Partner (GOP) in Chicago. This is particularly true, he noted, in automation and integration with broader IT ecosystems. Sticking to the script and maintaining focus will dictate GOP\u2019s fortunes.<\/p>\n\n\n\n

As to focus, Gallagher knows the dealer\u2019s bread and butter is regional and national firms with complex printer fleets and requirements. \u201cWe have maintained solid growth by focusing on these enterprise clients versus an up-and-down-the-street small business that needs a copier,\u201d he said. \u201cAt GOP, selling a nationwide, world-class managed print services program to a 26-location mega car dealership across seven cities is easier than selling a single copier to a car lot located just down the street.\u201d<\/p>\n\n\n\n

\"\"
DeAnna Phillips, Fraser<\/figcaption><\/figure><\/div>\n\n\n\n

According to DeAnna Phillips, manager of strategic accounts for Fraser Advanced Information Systems of West Reading, Pennsylvania, the three keys to future MPS success are automation, smarter cloud-based solutions and AI-driven management. The movement toward more sustainable practices that embrace waste reduction and paperless processes will also continue to grow.<\/p>\n\n\n\n

\u201cOur role is to help clients navigate that shift with solutions that are both innovative and practical,\u201d Phillips said.<\/p>\n\n\n\n

\"\"
Dawn Abbuhl, RBS<\/figcaption><\/figure><\/div>\n\n\n\n

As the needs of end-users continue to evolve, companies like Repeat Business Systems of Albany, New York, will be focused on not falling behind the curve. President Dawn Abbuhl believes MPS, like technology in general, is successful when its practitioners can keep pace with all that is new. That does have its limitations.<\/p>\n\n\n\n

\u201cWe need to continue to be on the cutting edge,\u201d she noted, \u201cbut not the bleeding edge.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

If the world of office technology was reimagined as a well-rounded meal, managed print services (MPS) would not represent the protein in a client\u2019s diet. And it\u2019s not the carbohydrates or the fats. Rather, it says here that MPS\u2019 impact is similar to the vitamins and minerals one would glean from fruits and vegetables. MPS (like veggies) supports the client\u2019s overall technology health; managed IT would provide the immune function, but let\u2019s not get distracted. As we put the August State of the Industry report on MPS to bed, we close out with views from our dealer panel to assess the keys to the offering flourishing in the future. Like qualified nutritionists, these industry experts seem to be in agreement as to the role of MPS in the health of clients.  MPS is not and should never be considered an island unto itself. Taylor Wells, director of service and operations for Pearson-Kelly Technology of Springfield, Missouri, sees its integration with broader IT and business process solutions as enabling it to take center stage and grow. The offering, she said, needs to complement document management, cloud strategy, security and sustainability goals. \u201cFor us, that means continuing to evolve from a print service provider into a holistic technology partner,\u201d she said. \u201cWe\u2019re already moving in that direction\u2014offering managed IT, VoIP, workflow automation\u2014and we see MPS as one component in a larger digital transformation journey for our clients.\u201d Innovation, namely the movement to digital transformation, will go a long way toward MPS\u2019 fortunes for both local and nationwide clients, notes Chris Gallagher, co-owner of Green Office Partner (GOP) in Chicago. This is particularly true, he noted, in automation and integration with broader IT ecosystems. Sticking to the script and maintaining focus will dictate GOP\u2019s fortunes. As to focus, Gallagher knows the dealer\u2019s bread and butter is regional and national firms with complex printer fleets and requirements. \u201cWe have maintained solid growth by focusing on these enterprise clients versus an up-and-down-the-street small business that needs a copier,\u201d he said. \u201cAt GOP, selling a nationwide, world-class managed print services program to a 26-location mega car dealership across seven cities is easier than selling a single copier to a car lot located just down the street.\u201d According to DeAnna Phillips, manager of strategic accounts for Fraser Advanced Information Systems of West Reading, Pennsylvania, the three keys to future MPS success are automation, smarter cloud-based solutions and AI-driven management. The movement toward more sustainable practices that embrace waste reduction and paperless processes will also continue to grow. \u201cOur role is to help clients navigate that shift with solutions that are both innovative and practical,\u201d Phillips said. As the needs of end-users continue to evolve, companies like Repeat Business Systems of Albany, New York, will be focused on not falling behind the curve. President Dawn Abbuhl believes MPS, like technology in general, is successful when its practitioners can keep pace with all that is new. That does have its limitations. \u201cWe need to continue to be on the cutting edge,\u201d she noted, \u201cbut not the bleeding edge.\u201d<\/p>\n","protected":false},"author":166,"featured_media":66188,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1650,82,87,1638],"tags":[2738,4403,3654,2258],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66187"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=66187"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66187\/revisions"}],"predecessor-version":[{"id":66189,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/66187\/revisions\/66189"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/66188"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=66187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=66187"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=66187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}