{"id":62754,"date":"2024-11-30T15:19:07","date_gmt":"2024-11-30T23:19:07","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=62754"},"modified":"2024-12-01T02:48:18","modified_gmt":"2024-12-01T10:48:18","slug":"elite-dealers-5-million-to-10-million-9","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/elite-dealers\/2024\/11\/elite-dealers-5-million-to-10-million-9\/","title":{"rendered":"Elite Dealers: $5\u00a0million to $10\u00a0million"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Advanced Business Equipment
<\/strong>Asheville, NC
www.abecarolina.com<\/p>\n\n\n\n

\"\"
Kevin Jackson<\/figcaption><\/figure><\/div>\n\n\n\n

Year Founded<\/strong>: 1981
President\/Owner<\/strong>: Kevin Jackson
Number of Employees<\/strong>: 31
Primary Vendors<\/strong>: Konica Minolta, Canon, KIP, Dell, HP, MBM
Primary Solutions Offerings<\/strong>: Microsoft, OneScreen, PaperCut, Prism, Ubiquiti, ConnectWise, Fortinet
Primary Leasing Partners<\/strong>: GreatAmerica, DLL
Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
Fastest-Growing Business Segments<\/strong>: Large format (39%)
Biggest Accomplishment of the Past Year<\/strong>: Advanced Business Equipment invested in professional training for its account executives, including AI-generated sales insights on more effective ways to communicate with clients and prospects.<\/p>\n\n\n\n

Why We Consider Advanced Business Equipment Elite:<\/strong><\/p>\n\n\n\n

  • Hot spot. Providing mobile CRM systems allows account reps to pull up client data and update records while on the road. It\u2019s helped improve responsiveness and provided a seamless customer experience, regardless of location.<\/li>
  • Spring cleaning. Advanced Business Equipment cleared out old inventory and ensured its warehouse was in top shape, which streamlined operations. The move shortens the time it takes to fulfill orders and furnish support.<\/li>
  • Client reboot. One of the year\u2019s top takedowns saw Advanced Business Equipment refresh the entire equipment fleet of one of its largest clients. The solution, which included single-function printers, MFPs and large-format devices, addressed the needs of the organization.<\/li>
  • Helping others. When a devastating hurricane ravaged its hometown of Asheville in October, Advanced Business Equipment and its CEO, Kevin Jackson, used its facility as a distribution center for water, supplies and other necessities. Jackson not only helped his employees, he provided care packages (with the help of Konica Minolta and many industry friends) to those residents hardest hit.<\/li><\/ul>\n\n\n\n
    <\/div>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Alpha Laser & Imaging, LLC
    <\/strong>Evansville, IN
    alphalaserimaging.com<\/p>\n\n\n\n

    Year Founded<\/strong>: 1999
    President\/Owner<\/strong>: Aaron Althaus (executive partner, COO), Jason Althaus (executive partner, vice president of sales)
    Number of Employees<\/strong>: 33
    Primary Vendors<\/strong>: Ricoh, Canon, HP
    Primary Solutions Offerings<\/strong>: Ubiquiti, PaperCut, Canon, Ricoh, OpenText, Microsoft, VMware, Fortinet
    Primary Leasing Partners<\/strong>: U.S. Bank, Canon Financial Services, GreatAmerica
    Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
    Fastest-Growing Business Segments<\/strong>: Managed solutions (30%), MPS (15%)
    Biggest Accomplishment of the Past Year<\/strong>: Alpha Laser & Imaging was able to grow its bottom line by nearly 25%.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Why We Consider Alpha Laser & Imaging Elite:<\/strong><\/p>\n\n\n\n

    • Quick feedback. Alpha Laser & Imaging brought on CEO Juice to help provide clients with the best experience. Customer surveys sent to clients following service calls and supply orders have provided insight into what the dealer does best and areas that may require attention.<\/li>
    • Big win. A manufacturer came to terms on a deal with Alpha Laser & Imaging for a $750,000 accord, including a print management solution.<\/li>
    • Career paths. The Althaus brothers take great interest in the careers of the company\u2019s team members. They provide the opportunity for employees to step outside their traditional duties and try something new.<\/li>
    • Worthy causes. Alpha Laser & Imaging makes donations to a half-dozen large non-profit organizations within its back yard. Employees love participating in events that raise money for children\u2019s causes (including Hanger\u2019s).<\/li><\/ul>\n\n\n\n
      <\/div>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      Applied Business Concepts
      <\/strong>Baton Rouge, LA
      www.abcla.com<\/p>\n\n\n\n

      Year Founded<\/strong>: 1996
      President\/Owner<\/strong>: Jeff Ragusa
      Number of Employees<\/strong>: 30
      Primary Vendors<\/strong>: Sharp, Duplo, KIP, Kyocera, Epson
      Primary Solutions Offerings<\/strong>: PaperCut, GoldFax
      Primary Leasing Partners<\/strong>: GreatAmerica
      Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
      Fastest-Growing Business Segments<\/strong>: MPS (19%), education (15%)
      Biggest Accomplishment of the Past Year<\/strong>: Applied Business Concepts saw its year-ending profit increase more than 10% with revenue climbing 11%.<\/p>\n\n\n\n

      \"\"
      The executive team at Applied Business Concepts (from left): Kerry Pelham, branch manager; Scott Bonck, vice president of sales; Jeff Ragusa, president; Elizabeth Ragusa, marketing director; Jayson Salter, director of operations; and Frank Fernandez, vice president of technical services<\/figcaption><\/figure>\n\n\n\n

      Why We Consider Applied Business Concepts Elite:<\/strong><\/p>\n\n\n\n

      • Business catalyst. Applied Business Concepts turned to Connect Outbound for its appointment-setting program. The engagement was expected to begin in late 2024.<\/li>
      • Focused campaigns. Rather than continuing past efforts in which the sales department addressed the company\u2019s marketing endeavors, Applied Business Concepts developed an in-house marketing department led by Elizabeth Ragusa.<\/li>
      • Flying solo. After years of sharing a vendor role for a local school system, the dealer forged an exclusive deal to provide MFP products for the entire district. The deal called for more than 30 A3 devices.<\/li>
      • Corporate heart. Applied Business Concepts works alongside OEM partner Sharp in supporting the annual Cure SMA gala, which raises funds to aid in the research and cure of spinal muscular atrophy.<\/li><\/ul>\n\n\n\n
        <\/div>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        Associated Business Technologies
        <\/strong>North Salt Lake, UT
        www.abtyes.com<\/p>\n\n\n\n

        Year Founded<\/strong>: 2017
        President\/Owner<\/strong>: Richard Muller
        Number of Employees<\/strong>: 22
        Primary Vendors<\/strong>: Canon, HP, Xerox, Kyocera, Brother, Zebra, FP Mailing, Formax, KIP
        Primary Solutions Offerings<\/strong>: PaperCut, MyQ, Canon, HP, Square 9 Softworks, RingCentral, Xerox, Kyocera
        Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica, Canon Financial Services, FITTLE (Xerox)
        Approximate Yearly Revenue<\/strong>: $5-$10 million
        Fastest-Growing Business Segments<\/strong>: Software (120%), MPS (22%), hardware (20%)
        Biggest Accomplishment of the Past Year<\/strong>: Associated Business Technologies onboarded both new and tenured account reps.<\/p>\n\n\n\n

        \"\"
        The leadership of Associated Business Technologies (from left): Richard Muller, president and principal; Shelly Muller, chief sales officer and principal; and Todd Bennett, chief operations officer and principal<\/figcaption><\/figure>\n\n\n\n

        Why We Consider Associated Business Technologies Elite:<\/strong><\/p>\n\n\n\n

        • Training tactics. The dealer engaged Derek Shebby\u2019s Modern Day Sales Training Boot Camp as a sales training module. The program has provided sales reps with tools and techniques to help secure more deals with higher profits.<\/li>
        • Marketing strategies. Associated Business Technologies rolled out an ecommerce site to drive online sales and create customer purchasing portals. The company also introduced seven-day service support to target prospects that do high volumes of business on weekends.<\/li>
        • Click bait. The year\u2019s biggest deal saw Associated Business Technologies sign a multi-year agreement with a net-new commercial account. Its fleet has more than 600 MFPs and print devices, including plenty of 70\u201390 ppm units. The account generates millions of prints per month.<\/li>
        • Community generosity. Associated Business Technologies supports specific organizations in their fundraising initiatives, including MS, food banks and mental health support. The dealer\u2019s entire team is donating its time to make lunch and care bags for homeless people in its community.<\/li><\/ul>\n\n\n\n
          <\/div>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          BASE Technologies
          <\/strong>Bethel, CT
          baseinc.com<\/p>\n\n\n\n

          Year Founded<\/strong>: 1992
          President\/Owner<\/strong>: Michael Boyle
          Number of Employees<\/strong>: 22
          Primary Vendors<\/strong>: Kyocera, HP, Toshiba
          Primary Solutions Offerings<\/strong>: Intermedia, Square 9 Softworks, Scan-Optics
          Primary Leasing Partners<\/strong>: LEAF, Wells Fargo, First Citizens Bank, DLL
          Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
          Fastest-Growing Business Segments<\/strong>: UCaaS (100%), A4 (24%)
          Biggest Accomplishment of the Past Year<\/strong>: BASE Technologies added Toshiba and Intermedia to its stable of vendors at the start of the year and expects to see a bottom-line increase of up to 25%.<\/p>\n\n\n\n

          \"\"<\/figure>\n\n\n\n

          Why We Consider BASE Technologies Elite:<\/strong><\/p>\n\n\n\n

          • Vertical ventures. As part of its new relationship with Toshiba, BASE Technologies collaborated with the OEM\u2019s marketing team on an initiative that underscores how its offerings address state and local government clients.<\/li>
          • Marketing redux. To support its new focus on social media and community outreach, BASE Technologies did a refresh of its marketing materials in addition to hosting events and webinars.<\/li>
          • Big business. One of the largest non-profit health care organizations in Connecticut tapped BASE Technologies on a deal that featured a mix of A3 and A4 devices, integrated print management software and solutions for security, cost reporting and document management.<\/li>
          • Dealer fun. BASE Technologies fosters camaraderie among team members through a calendar loaded with employee events, including yearly ferry cruises, barbecues, backyard game days and ice-cream sundae making.<\/li><\/ul>\n\n\n\n
            <\/div>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            CFBT<\/strong>
            Tonawanda, NY
            cfbtsolutions.com<\/p>\n\n\n\n

            Year Founded<\/strong>: 1990
            President\/Owner<\/strong>: David Scibetta
            Number of Employees<\/strong>: 37
            Primary Vendors<\/strong>: Konica Minolta, Lexmark, HP, Sharp
            Primary Solutions Offerings<\/strong>: DocuWare
            Primary Leasing Partners<\/strong>: DLL
            Approximate Yearly Revenue<\/strong>: $10 million
            Fastest-Growing Business Segments<\/strong>: MNS (50%), hardware (40%), MPS (30%)
            Biggest Accomplishment of the Past Year<\/strong>: CFBT relocated its office and warehouse from downtown Buffalo to its new offices in Tonawanda, New York.<\/p>\n\n\n\n

            \"\"
            CFBT owners David (left) and Heather Scibetta<\/figcaption><\/figure>\n\n\n\n

            Why We Consider CFBT Elite:<\/strong><\/p>\n\n\n\n

            • Sporting chance. It appears CFBT has cornered the Western New York market when it comes to sports sponsorships. The company is now the official office technology company of the Buffalo Bills, adding to a stable that includes the NHL\u2019s Sabres and the University at Buffalo Bulls.<\/li>
            • High honors. CFBT has captured the Konica Minolta Pro-Tech Service Award for 17 consecutive years. The firm was also recognized by Buffalo Business First with a spot on the Fast Track List.<\/li>
            • Employee friendly. The new corporate headquarters has a number of features that team members enjoy, including an exclusive employee lounge, bigger work spaces, free parking and the ability to host more gatherings.<\/li>
            • Helping hands. CFBT supports Summit, a non-profit organization that raises autism awareness, as well as Buffalo Hospice. Its employees sit on the boards of local entities such as Rotary International, Summit Education and Cardinal O\u2019Hara.<\/li><\/ul>\n\n\n\n
              <\/div>\n\n\n\n
              \"\"<\/figure>\n\n\n\n

              Copiers Plus
              <\/strong>Fayetteville, NC
              www.copiers-plus.com<\/p>\n\n\n\n

              Year Founded<\/strong>: 1985
              President\/Owner<\/strong>: Bob Smith
              Number of Employees<\/strong>: 50
              Primary Vendors<\/strong>: Kyocera, Epson, Canon
              Primary Solutions Offerings<\/strong>: Kyocera, Ademero, Biscom, PaperCut, MyQ
              Primary Leasing Partners<\/strong>: GreatAmerica, Wells Fargo, LEAF
              Approximate Yearly Revenue<\/strong>:
              $5\u2013$10 million
              Fastest-Growing Business Segments<\/strong>: Supplies\/parts (28%), printers (27%)
              Biggest Accomplishment of the Past Year<\/strong>: Copiers Plus integrated its CRM with ERP software, creating a fully automated sales process.<\/p>\n\n\n\n

              \"\"
              Kevin Oberman, vice president of sales for Copiers Plus, leads his sales team in a presentation during a meeting in Wilmington, North Carolina<\/figcaption><\/figure>\n\n\n\n

              Why We Consider Copiers Plus Elite:<\/strong><\/p>\n\n\n\n

              • Play ball. Copiers Plus increased its sponsorship of a local minor league baseball team by branding the stadium\u2019s field boxes with the dealer\u2019s name. The walls of the boxes are at eye level with the fans and utilize a tempered glass look that allows visibility to the field. Copiers Plus\u2019 logo is etched within the glass for maximum exposure.<\/li>
              • 70 ppm dash. In a nod to the Olympics, Copiers Plus fashioned its own event in a social media campaign. The \u201cClash of the Copiers\u201d pitted the company\u2019s lineup of copiers and printers against one another in several categories with event winners receiving gold, silver and bronze medals.<\/li>
              • Inbound magic. A website visitor representing an international firm, with headquarters in North Carolina, engaged the dealer on a multi-machine MPS deal. The installation was a success despite the fact that the client\u2019s IT department resides in another country.<\/li>
              • Corporate caring. Copiers Plus furnishes a local theater company with complimentary equipment, supplies and service\u2014a major plus to an arts organization that traditionally operates on a shoestring budget. The dealer also provided a 4-H club sponsorship that enabled a local member to enter a competition.<\/li><\/ul>\n\n\n\n
                <\/div>\n\n\n\n
                \"\"<\/figure>\n\n\n\n

                Corporate Business Systems
                <\/strong>Madison, WI
                www.corpbussystems.com<\/p>\n\n\n\n

                Year Founded<\/strong>: 1998
                President\/Owner<\/strong>: Mike Blake
                Number of Employees<\/strong>: 16
                Primary Vendors<\/strong>: Xerox, Ricoh, HP, Lexmark, Canon
                Primary Solutions Offerings<\/strong>: PaperCut, eGoldFax
                Primary Leasing Partners<\/strong>: GreatAmerica, PEAC Solutions
                Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                Fastest-Growing Business Segments<\/strong>: MPS (12%), hardware (9%)
                Biggest Accomplishment of the Past Year<\/strong>: In the process of growing its bottom-line revenue 9%, Corporate Business Systems achieved an operating income of 17.2% (industry benchmark is 14.5%).<\/p>\n\n\n\n

                \"\"
                The Corporate Business Systems executive team (from left): Dan Bowie, vice president of sales; Brett Blake, vice president of operations; and Mike Blake, president<\/figcaption><\/figure>\n\n\n\n

                Why We Consider Corporate Business Systems Elite:<\/strong><\/p>\n\n\n\n

                • Marketing endeavors. After leveraging several outbound telemarketing firms with mixed results, Corporate Business Systems partnered with Tag, which has provided positive results.<\/li>
                • Account success. Corporate Business Systems signed a deal with a large manufacturing firm with multiple locations to provide managed print services and hardware replacements.<\/li>
                • Buy local. As a locally owned business, Corporate Business Systems has forged solid ties to the community. The local connection enables personalized interactions and a sense of trust among team members.<\/li>
                • Underserved champions. Corporate Business Systems provides hardware and monetary donations to organizations that bring relief to the homeless and less fortunate.<\/li><\/ul>\n\n\n\n
                  <\/div>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n

                  Electronic Office Systems<\/strong>
                  Fairfield, NJ
                  eosnj.com<\/p>\n\n\n\n

                  \"\"
                  Andrew Ritschel<\/figcaption><\/figure><\/div>\n\n\n\n

                  Year Founded<\/strong>: 1983
                  President\/Owner<\/strong>: Andrew Ritschel
                  Number of Employees<\/strong>: 34
                  Primary Vendors<\/strong>: Ricoh, Kyocera, Canon, KIP, Formax
                  Primary Solutions Offerings<\/strong>: Yealink, Autel, PaperCut, Tungsten Automation, DocuWare, Hyland, Square 9 Softworks, OpenText, GoldFax
                  Primary Leasing Partners: LEAF, Wells Fargo, DLL, U.S. Bank, First Citizens Bank
                  Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                  Fastest-Growing Business Segments<\/strong>: EV charging stations (30%), MFPs (24%), MPS (4%)
                  Biggest Accomplishment of the Past Year<\/strong>: Electronic Office Systems has widened the value proposition of electric vehicle charging stations, assisting customers in state grants, incentives and credits offered by utility companies.<\/p>\n\n\n\n

                  Why We Consider Electronic Office Systems Elite:<\/strong><\/p>\n\n\n\n

                  • Web 2.0. The dealer launched an improved website that\u2019s helping generate leads from web traffic through search engine optimization. It\u2019s also a handy tool for account representatives as a font of information.<\/li>
                  • Geographic gains. Electronic Office Systems was able to bring more value to an existing, local client by serving all its branch locations along the east coast. The deal consisted of 140 machines and services.<\/li>
                  • Craft kings. Six of the dealer\u2019s service technicians were honored with the Kyocera Master Technician Award. The company itself garnered Platinum Dealer status with LEAF and M&T Bank.<\/li>
                  • Laying foundations. One way in which Electronic Office Systems gives back to the community is helping the next-generation workforce become more marketable through resume building, job matching and interviewing skills.<\/li><\/ul>\n\n\n\n
                    <\/div>\n\n\n\n
                    \"\"<\/figure>\n\n\n\n

                    Image Matters
                    <\/strong>Knoxville, TN
                    www.imagemattersinc.com<\/p>\n\n\n\n

                    Year Founded<\/strong>: 1999
                    President\/Owner<\/strong>: JD Sullivan (president), Bob Lovelace (CEO)
                    Number of Employees<\/strong>: 26
                    Primary Vendors<\/strong>: Xerox, Lexmark, HP, Epson, Brother, KIP, Formax, Mint Mailing
                    Primary Solutions Offerings<\/strong>: PaperCut, Tungsten Automation, Xerox, HP
                    Primary Leasing Partners<\/strong>: GreatAmerica, Wells Fargo, First Citizens Bank, in-house
                    Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                    Fastest-Growing Business Segments<\/strong>: MPS contract revenue (23%), new-business revenue (21%), average equipment revenue per device (27%)
                    Biggest Accomplishment of the Past Year<\/strong>: For the fifth consecutive year, Image Matters posted double-digit new-business growth.<\/p>\n\n\n\n

                    Why We Consider Image Matters Elite:<\/strong><\/p>\n\n\n\n

                    • Growth blueprint. The company has leveraged a telesales strategy to drive increased consideration, sales efficiency and aggressive new-business growth in its markets.<\/li>
                    • Faithful Volunteer. An expansion of its partnership with the University of Tennessee sees Image Matters sponsoring its athletic programming. It\u2019s provided a subsequent boost to the dealer\u2019s brand recognition and added to its new-business funnel throughout the state.<\/li>
                    • Sparkling business. A managed print services-driven pact with the global leader in gemstone and online jewelry sales was a major win. The deal included device management software, 50 new A3 machines and MPS support for 300-plus network printers.<\/li>
                    • Dealer philanthropy. Image Matters has forged a partnership to support East Tennessee Children\u2019s Hospital. Monetary and time\/effort donations aid more than 20 local charity and non-profit entities.<\/li><\/ul>\n\n\n\n
                      <\/div>\n\n\n\n
                      \"\"<\/figure>\n\n\n\n

                      Martin Group
                      <\/strong>Lake Geneva, WI
                      www.martingroup.com<\/p>\n\n\n\n

                      Year Founded<\/strong>: 1980
                      President\/Owner: John Stensland
                      Number of Employees<\/strong>: 14
                      Primary Vendors<\/strong>: Konica Minolta
                      Primary Solutions Offerings<\/strong>: OneSource, PaperCut
                      Primary Leasing Partners<\/strong>: GreatAmerica
                      Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                      Fastest-Growing Business Segments<\/strong>: Desktops\/personal MFPs (36%)
                      Biggest Accomplishment of the Past Year<\/strong>: Martin Group revisited its new hire training program to ensure consistency across the entire team.<\/p>\n\n\n\n

                      \"\"<\/figure>\n\n\n\n

                      Why We Consider Martin Group Elite:<\/strong><\/p>\n\n\n\n

                      • Customer experience. Providing tailored interactions that speak to the needs of clients creates a bond in which they feel valued and understood. Knowing customer preferences helps to anticipate their needs, which solidifies the partnerships.<\/li>
                      • Renewing relationships. When the main decision-maker for a longtime client moves on to another company, it can jeopardize the status of the working relationship. That was the case for a Martin client whose new point person had a prior relationship with one of the dealer\u2019s competitors. In its pitch, Martin reps asked the new decision-maker to survey his team members as to the dealer\u2019s value proposition. It turned out to be vital in keeping the relationship intact, as the client\u2019s employees had nothing but glowing things to say about Martin.<\/li>
                      • Enhanced value. The aforementioned retention that led to an agreement renewal with the longtime client was expanded to include new devices and contracts, plus replacing previously unmanaged devices.<\/li>
                      • Tech prowess. Martin Group has captured the Konica Minolta Pro-Tech Service Award an impressive 18 times. The award is bestowed upon less than 15% of the OEM\u2019s dealer and direct operations.<\/li><\/ul>\n\n\n\n
                        <\/div>\n\n\n\n
                        \"\"<\/figure>\n\n\n\n

                        Millennium Business Systems
                        <\/strong>Livonia,MI
                        www.2millennium.com<\/p>\n\n\n\n

                        Year Founded<\/strong>: 1997
                        President\/Owner<\/strong>: Angela Neu Wichmann (president)
                        Number of Employees<\/strong>: 35
                        Primary Vendors<\/strong>: Toshiba, Xerox, Brother
                        Primary Solutions Offerings<\/strong>: PaperCut, Microsoft, NetDocuments
                        Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank
                        Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                        Fastest-Growing Business Segments<\/strong>: Managed IT (47%)
                        Biggest Accomplishment of the Past Year<\/strong>: Millennium Business Systems enjoyed a stellar year for managed IT, with monthly recurring revenue increasing 47%.<\/p>\n\n\n\n

                        \"\"
                        The leadership team at Millennium Business Systems (from left): Ryan Neu, general manager; Tony Wichmann, director of sales; and Angela Neu Wichmann, president<\/figcaption><\/figure>\n\n\n\n

                        Why We Consider Millennium Business Systems Elite:<\/strong><\/p>\n\n\n\n

                        • Package deal. Customers value Millennium Business Systems as a total solutions provider and appreciate that they can bundle imaging, physical security, VoIP, MITS and ISP in one contract.<\/li>
                        • Legal briefs. Speaking of which, the year\u2019s top deal saw Millennium Business Systems ink an agreement with a large law firm that bundled all the dealer\u2019s offerings.<\/li>
                        • Bucking trend. The dealer\u2019s operations are 100% in office, an arrangement the company believes is conducive to collaboration, employee professional development and improved teamwork.<\/li>
                        • Giving back. Millennium Business Systems provides sponsorship of client golf outings as well as charity dinners and galas.<\/li><\/ul>\n\n\n\n
                          <\/div>\n\n\n\n
                          \"\"<\/figure>\n\n\n\n

                          Miller Company, Inc.
                          <\/strong>Louisville, KY
                          millermakesitwork.com<\/p>\n\n\n\n

                          Year Founded<\/strong>: 1978
                          President\/Owner<\/strong>: Scott O. Miller
                          Number of Employees<\/strong>: 48
                          Primary Vendors<\/strong>: Sharp, Canon, Kyocera, Lexmark, MBM
                          Primary Solutions Offerings<\/strong>: Zultys, Dell, Microsoft
                          Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica, DLL, LEAF, Wells Fargo
                          Approximate Yearly Revenue<\/strong>: $10 million
                          Fastest-Growing Business Segments<\/strong>: MNS (35%), wide format (15%)
                          Biggest Accomplishment of the Past Year<\/strong>: Miller Company enjoyed an upwards of 40% boost in IT service billables.<\/p>\n\n\n\n

                          \"\"
                          Miller Company leaders (from left): Ed Miller, founder; Peyton Miller, technology consultant; and Scott Miller, president<\/figcaption><\/figure>\n\n\n\n

                          Why We Consider Miller Company Elite:<\/strong><\/p>\n\n\n\n

                          • Social calls. With an eye toward bolstering its online presence, Miller Company has expanded its social media platform with Instagram, Facebook and LinkedIn. The result has been increased engagements with business prospects and potential employees.<\/li>
                          • Driving profits. Miller Company hammered out an accord with Dan Cummins Auto Group, providing 70 MFPs and Canon uniFLOW software across six locations in central Kentucky.<\/li>
                          • Analytics vetted. The dealer\u2019s SLA performance is closely tracked through the Pros Elite Group\u2019s PIVOT platform.<\/li>
                          • Giving back. Miller Company furnishes donations of service and equipment to local non-profit organizations. Sponsoring entities that support families dealing with child illness is another target cause.<\/li><\/ul>\n\n\n\n
                            <\/div>\n\n\n\n
                            \"\"<\/figure>\n\n\n\n

                            MTS Office Systems<\/strong>
                            Greenville, SC
                            www.mtsoffice.com<\/p>\n\n\n\n

                            Year Founded<\/strong>: 1982
                            President\/Owner<\/strong>: Mason Smith
                            Number of Employees<\/strong>: 17
                            Primary Vendors<\/strong>: Toshiba, Lexmark, Brother, MBM
                            Primary Solutions Offerings<\/strong>: PaperCut, ECI Software
                            Primary Leasing Partners<\/strong>: LEAF, GreatAmerica
                            Approximate Yearly Revenue<\/strong>: $5.5 million
                            Fastest-Growing Business Segments<\/strong>: Hardware (41%), maintenance contracts (33%), MPS (28%)
                            Biggest Accomplishment of the Past Year<\/strong>: MTS Office Systems cut the ribbon on a new corporate headquarters in Greenville, South Carolina, earlier this year, enabling the company to better serve its clients.<\/p>\n\n\n\n

                            \"\"
                            Members of the MTS Office Systems team celebrate the opening of the company’s new headquarters in Greenville, South Carolina<\/figcaption><\/figure>\n\n\n\n

                            Why We Consider MTS Office Systems Elite:<\/strong><\/p>\n\n\n\n

                            • Number crunch. The dealer reaped an impressive 35% year-over-year growth from 2022 to 2023, as well as a 33% uptick in monthly service revenue, which paved the way for investing in additional space and staff. More than 50% of sales is represented by net-new business.<\/li>
                            • Lasting impression. MTS Office Systems focuses on ensuring its name is on the mind of clients, which is accomplished via customized calendars, in-person events\/technology shows and logoed company swag (pens, Post-It notepads, drinkware and chip clips, among others).<\/li>
                            • Contract excellence. A significant takedown saw MTS Office Systems come to terms on a five-year deal with its largest client, a regional health care organization.<\/li>
                            • Community support. The dealer donated a new color MFP to a local charity. Other charitable endeavors include sponsoring non-profit events such as golf tournaments, charity auctions and dinners.<\/li><\/ul>\n\n\n\n
                              <\/div>\n\n\n\n
                              \"\"<\/figure>\n\n\n\n

                              Network Digital Office Systems, Inc.
                              <\/strong>Fairfield, NJ
                              www.networkdig.com<\/p>\n\n\n\n

                              \"\"
                              Matthew Salzano<\/figcaption><\/figure><\/div>\n\n\n\n

                              Year Founded<\/strong>: 1997
                              President\/Owner<\/strong>: Peter Salzano (president), Matthew Salzano (vice president)
                              Number of Employees<\/strong>: 12
                              Primary Vendors<\/strong>: Konica Minolta, HP, Lexmark, Kyocera, Xerox, FP Mailing, Formax, KIP
                              Primary Solutions Offerings<\/strong>: PaperCut, Jamex Vending
                              Primary Leasing Partners<\/strong>: PNC Equipment Finance, Navitas Credit, Summit Funding Group, NewLane Finance, Wells Fargo
                              Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                              Fastest-Growing Business Segments<\/strong>: Mailing equipment (40%), MPS (16%), software (10%)
                              Biggest Accomplishment of the Past Year<\/strong>: Sustained revenue and profit growth continues to drive Network Digital Office Systems, which paved the path to success with cost-effective client solutions.<\/p>\n\n\n\n

                              Why We Consider Network Digital Office Systems Elite:<\/strong><\/p>\n\n\n\n

                              • Stamp dealer. The newly required IMI meter technology enabled Network Digital Office Systems to flip all its mailing clients from IBI postage machines to qualified FP Mailing gear. It was also a customer gateway to copier and MPS deals.<\/li>
                              • Class leader. Network Digital Office Systems and a non-profit educational organization hammered out an agreement that yielded more than 65 units.<\/li>
                              • Office residency. Even though the dealership is less than 30 years old, its average tenure is nearly 15 years, fueled by competitive pay, flexibility and a close-knit working environment.<\/li>
                              • Community friend. Each year, Network Digital Office Systems donates upward of 30 machines to businesses in need. Churches, synagogues and various non-profits also receive dealer support via event participation and sponsorships.<\/li><\/ul>\n\n\n\n
                                <\/div>\n\n\n\n
                                \"\"<\/figure>\n\n\n\n

                                On Demand, Inc.
                                <\/strong>Houston, TX
                                www.ondemandhouston.com<\/p>\n\n\n\n

                                Year Founded<\/strong>: 1999
                                President\/Owner<\/strong>: Mike Gray
                                Number of Employees<\/strong>: 20
                                Primary Vendors<\/strong>: Kyocera, Xerox, Epson, FP Mailing
                                Primary Solutions Offerings<\/strong>: Xerox, EcoprintQ, Kyocera
                                Primary Leasing Partners<\/strong>: GreatAmerica, First Citizens Bank, EverBank, DLL, Wells Fargo, PEAC Solutions
                                Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                Fastest-Growing Business Segments<\/strong>: Remote service
                                Biggest Accomplishment of the Past Year<\/strong>: A reorganization at On Demand enabled the dealer to reap improved structure and operational productivity.<\/p>\n\n\n\n

                                \"\"<\/figure>\n\n\n\n

                                Why We Consider On Demand Elite:<\/strong><\/p>\n\n\n\n

                                • Tailor made. Customers of On Demand can attain cost-effective, efficient solutions through the dealer\u2019s options, upgrades and alternatives to a multitude of business structures.<\/li>
                                • Marketing touchpoints. From a marketing standpoint, On Demand relies on online, in-person, mobile and media outlets to reach beyond its local community.<\/li>
                                • Internal enhancements. On Demand introduced new procedures that provide for a proactive communication process. Process improvements also enhanced internal processes and time frames.<\/li>
                                • Difference maker. The dealer provides donations to a number of non-profit organizations and can furnish low-cost options for new businesses.<\/li><\/ul>\n\n\n\n
                                  <\/div>\n\n\n\n
                                  \"\"<\/figure>\n\n\n\n

                                  Pearson-Kelly Technology<\/strong>
                                  Springfield, MO
                                  www.pearsonkelly.com<\/p>\n\n\n\n

                                  Year Founded<\/strong>: 2002
                                  President\/Owner<\/strong>: Chelsey Bode
                                  Number of Employees<\/strong>: 44
                                  Primary Vendors<\/strong>: Konica Minolta, Kyocera, Toshiba, KIP, Epson, Formax, Duplo, Plockmatic
                                  Primary Solutions Offerings<\/strong>: Microsoft, Elevate, Verkada, ConnectWise, Pax8, HP, Biscom, OpenText, Fortinet, Kaseya, KnowBe4
                                  Primary Leasing Partners<\/strong>: GreatAmerica, DLL
                                  Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                  Fastest-Growing Business Segments<\/strong>: Office equipment (40%), copier contract MRR (25%), IT MRR (8.5%)
                                  Biggest Accomplishment of the Past Year<\/strong>: Pearson-Kelly Technology rededicated its focus to production print equipment and captured its largest deal in company history.<\/p>\n\n\n\n

                                  \"\"
                                  The PKT Team embraces the 2024 theme, Remember the Sauce! The concept of the theme is that sometimes the smallest details make the biggest difference. It\u2019s been a fun way to keep this top of mind and encourage team members if missed opportunities occur<\/figcaption><\/figure>\n\n\n\n

                                  Why We Consider Pearson-Kelly Technology Elite:<\/strong><\/p>\n\n\n\n

                                  • Better equipped. In an effort to provide clients with the tools, technology and resources they require to be successful, Pearson-Kelly Technology has more than doubled its service and product offerings over the last five years.<\/li>
                                  • Expanded relationship. A satisfied print customer turned to Pearson-Kelly Technology to devise a production print solution. Beyond production hardware, the dealer was able to furnish offline finishing, mailing, envelope printing and other components in a well-rounded package. As a result, the customer was able to bring work back in-house that was previously outsourced.<\/li>
                                  • Medal count. Four years in a row, Pearson-Kelly Technology was recognized by Biz 417 as being among the Best Places to Work. An Economic Impact finalist, per the Springfield Business Journal, company account manager Kaylin Handley was feted as a Rising Star by the Springfield Tech Council.<\/li>
                                  • Double dipping. Scheduling flexibility enables Pearson-Kelly Technology team members to attend board and non-profit meetings for organizations including nonprofits, churches and city groups.<\/li><\/ul>\n\n\n\n
                                    <\/div>\n\n\n\n
                                    \"\"<\/figure>\n\n\n\n

                                    Plus Inc.
                                    <\/strong>Greenville, SC
                                    www.plusinc.net<\/p>\n\n\n\n

                                    Year Founded<\/strong>: 1958
                                    President\/Owner<\/strong>: David Carson
                                    Number of Employees<\/strong>: 34
                                    Primary Vendors<\/strong>: Konica Minolta, Ricoh, Canon, Microsoft, Dell, HP, Xante
                                    Primary Solutions Offerings<\/strong>: Ingram Micro, Microsoft, PaperCut, DocuWare, SonicWall, Trend Micro, Konica Minolta
                                    Primary Leasing Partners<\/strong>: Wells Fargo, U.S. Bank, in-house
                                    Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                    Fastest-Growing Business Segments<\/strong>: Production print\/copier sales (25%)
                                    Biggest Accomplishment of the Past Year<\/strong>: Plus Inc. grew its overall revenue by 14% while net-new copier sales rose 25%.<\/p>\n\n\n\n

                                    \"\"
                                    Profits are on the menu for Plus Inc. as it showcases the new kitchen area of the company\u2019s 3,000-square-foot showroom. Pictured from left are Lizzy Cathcart, principal and account manager; David Carson, president; Julie Toth, CFO; Robert Bourguignon, IT director; Curtis Arrowood, service director; Frank Gonzalez, principal and Director of sales; and Chris Styles, director of IT services and solutions sales<\/figcaption><\/figure>\n\n\n\n

                                    Why We Consider Plus Inc. Elite:<\/strong><\/p>\n\n\n\n

                                    • Product debut. Plus Inc. added a new product line, the Xante flatbed printer, and inserted one on its showroom floor, which had recently been increased by 3,000 square feet.<\/li>
                                    • Significant changes. The dealer is in the midst of upgrading its CRM to Agent Dealer and signed with an outside firm to augment its marketing efforts.<\/li>
                                    • Impressive deals. A net-new university account marked the third upstate school fleet the dealer is managing. Plus Inc. also sold one of the first Ricoh C9500 digital production machines in the country and placed other Ricoh and Konica Minolta production gear with other clients.<\/li>
                                    • Charitable investments. Plus Inc. sponsors many non-profit organizations\u2019 activities and has forged partnerships with two professional sports franchises.<\/li><\/ul>\n\n\n\n
                                      <\/div>\n\n\n\n
                                      \"\"<\/figure>\n\n\n\n

                                      Quality Business Solutions
                                      <\/strong>Baltimore, MD
                                      copyquality.com
                                      www.QBSITServices.com<\/p>\n\n\n\n

                                      Year Founded<\/strong>: 2001
                                      President\/Owner<\/strong>: Jerry DiMartino
                                      Number of Employees<\/strong>: 50
                                      Primary Vendors<\/strong>: Konica Minolta, Kyocera, FP Mailing, MBM, HP, Dell, Formax, Fujitsu
                                      Primary Solutions Offerings<\/strong>: PaperCut, SonicWall, Storage Guardian, Ring Central, N-able, Macrium, IT Glue, Kaseya, Flowroute, ConnectWise, Auvik, ECI Software Solutions
                                      Primary Leasing Partners<\/strong>: In-house leasing, DLL, Wells Fargo, LEAF, GreatAmerica, First Citizens Bank, U.S. Bank, PEAC Solutions
                                      Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                      Fastest-Growing Business Segments<\/strong>: IT services (75%), website development (50%), copiers (25%)
                                      Biggest Accomplishment of the Past Year<\/strong>: Quality Business Solutions increased its IT department staff by 40%.<\/p>\n\n\n\n

                                      \"\"
                                      The Quality Business Solutions executive team is led by (from left): Jerry DiMartino, Joe DiMartino, Janey DiMartino, Anthony DiMartino and Christina DiMartino<\/figcaption><\/figure>\n\n\n\n

                                      Why We Consider Quality Business Solutions Elite:<\/strong><\/p>\n\n\n\n

                                      • Building blocks. Quality Business Solutions offers flexible service and leasing options, making it easier to do business with them. The dealer has been successful with various email marketing campaigns.<\/li>
                                      • Good publicity. The company\u2019s reputation for high-end service resulted in a referral that helped land a health care company as a client. Quality Business Solutions furnished 120-plus copiers and printers in addition to PaperCut software to track employee usage. The deal provided a $500,000 increase in sales revenue.<\/li>
                                      • Mid-Atlantic marvels. The dealer prides itself on being the best locally owned dealer option in the Maryland marketplace. That pride extends into the company workforce, which relishes the family-like atmosphere and performance recognition programs.<\/li>
                                      • Giving back. Quality Business Solutions supports a number of local and national charitable organizations, including St. Jude Children\u2019s Research Hospital. Donations of equipment and IT services are provided for underprivileged schools in Maryland.<\/li><\/ul>\n\n\n\n
                                        <\/div>\n\n\n\n
                                        \"\"<\/figure>\n\n\n\n

                                        Sharp Business Innovations
                                        <\/strong>Longmont, CO
                                        www.sharpbusinessinnovations.com<\/p>\n\n\n\n

                                        Year Founded<\/strong>: 2020
                                        President\/Owner<\/strong>: Joshua Wickstrom, Rich Lampshire (owners)
                                        Number of Employees<\/strong>: 20
                                        Primary Vendors<\/strong>: Kyocera, Sharp, Lanier, Samsung, Brother
                                        Primary Solutions Offerings<\/strong>: PaperCut, MyQ, Microsoft, Kyocera, Vasion Print, Tungsten Automation
                                        Primary Leasing Partners<\/strong>: LEAF, GreatAmerica, Wells Fargo, U.S. Bank, Verdant, DLL
                                        Approximate Yearly Revenue<\/strong>: $7 million
                                        Fastest-Growing Business Segments<\/strong>: VoIP\/MNS (132%), Paper (100%), furniture (37%), technology rentals (30%)
                                        Biggest Accomplishment of the Past Year<\/strong>: Sharp Business Innovations furthered its growth and acquisition strategy by obtaining Journal Office Supply, one of the country\u2019s oldest-tenured Sharp dealers.<\/p>\n\n\n\n

                                        \"\"
                                        Sharp Business Innovations execs Rich Lampshire (left) and Josh Wickstrom<\/figcaption><\/figure>\n\n\n\n

                                        Why We Consider Sharp Business Innovations Elite:<\/strong><\/p>\n\n\n\n

                                        • Customer enticements. The dealer bills itself as the home of the unlimited print and copy program. It boasts an on-site service response time of 90 minutes, and its all-inclusive rental programs include paper.<\/li>
                                        • Health screen. Many of the dealer\u2019s top takedowns revolved around the health care vertical. A nationwide eye care facility took delivery of 100-plus A3 devices, while a local hospital signed on for more than 30 A3 units. A third deal, with a local mental health facility, entailed retrofitting all 11 of its locations with new technology, including 40-plus units.<\/li>
                                        • Partner honors. Kyocera named Sharp Business Innovations a Gold Partner for 2024, while LEAF Commercial Capital recognized the dealer as a Platinum Award performer.<\/li>
                                        • Worthy causes. Each month, the dealer donated equipment technology to at least three organizations. In addition to participating in Secret Santa and Toys for Tots, Sharp Business Innovations supports Habitat for Humanity.<\/li><\/ul>\n\n\n\n
                                          <\/div>\n\n\n\n
                                          \"\"<\/figure>\n\n\n\n

                                          Shore Business Solutions
                                          <\/strong>Wall, NJ
                                          shore-biz.com<\/p>\n\n\n\n

                                          Year Founded<\/strong>: 1980
                                          President\/Owner<\/strong>: Chris Wolowitz
                                          Number of Employees<\/strong>: 31
                                          Primary Vendors<\/strong>: Sharp, Kyocera, Konica Minolta
                                          Primary Solutions Offerings<\/strong>: Intermedia, Collabrance, ACDI, Vasion Print
                                          Primary Leasing Partners<\/strong>: LEAF, GreatAmerica
                                          Approximate Yearly Revenue<\/strong>: $5.2 million
                                          Fastest-Growing Business Segments<\/strong>: Production print (300%), unified communications (60%), A\/V (60%)
                                          Biggest Accomplishment of the Past Year<\/strong>: With the help of Konica Minolta, Shore Business Solutions was able to bolster its production print business in headcount, expertise and clients.<\/p>\n\n\n\n

                                          Why We Consider Shore Business Solutions Elite:<\/strong><\/p>\n\n\n\n

                                          • Increased visibility. Attendance at events, ranging from chamber of commerce meetings to conferences\/conventions for a given vertical market, enable Shore to boost its presence and remain front of mind with clients. These events have provided a gateway to selling A\/V and unified communications in particular.<\/li>
                                          • Tailor made. Increased business in local municipalities and school districts has opened the door to solutions selling beyond print. During the past year, Shore also picked up several major accounts in the health care sector.<\/li>
                                          • Destination employer. The dealer is proud of its culture, one that landed it on the Top 20 list of Best Places to Work (per NJBIZ) four consecutive years. The company does everything as a team, from Ice Cream Tuesdays to Summer Fridays, barbecues and charity events.<\/li>
                                          • Clutch support. When Hurricane Helene beleaguered Asheville, North Carolina and fellow dealer Advanced Business Equipment (ABE), Shore owners Chris and Danielle Wolowitz loaded a large truck packed with supplies and drove 10-plus hours to help Kevin Jackson and his ABE team.<\/li><\/ul>\n\n\n\n
                                            <\/div>\n\n\n\n
                                            \"\"<\/figure>\n\n\n\n

                                            Southwest Copy Systems Inc.
                                            <\/strong>Albuquerque, NM
                                            southwestcopy.com<\/p>\n\n\n\n

                                            Year Founded<\/strong>: 1991
                                            President\/Owner<\/strong>: Kevin Simpson (president, owner), Allison Simpson (VP, CFO, owner)
                                            Number of Employees<\/strong>: 30
                                            Primary Vendors<\/strong>: Toshiba, HP, Sharp, Brother, Lexmark
                                            Primary Solutions Offerings<\/strong>: Intermedia, Collabrance, ACDI, Microsoft, Fortinet, Kaseya
                                            Primary Leasing Partners<\/strong>: DLL, GreatAmerica, U.S. Bank
                                            Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                            Fastest-Growing Business Segments<\/strong>: VoIP\/MNS (204%), wide-format (138%), MPS (17%)
                                            Biggest Accomplishment of the Past Year<\/strong>: During the pandemic, Southwest Copy Systems used its time to explore new offerings, including managed network services and VoIP. Both areas have taken off during the past two years, eclipsing 200% growth.<\/p>\n\n\n\n

                                            \"\"
                                            Southwest Copy Systems\u2019 husband and wife team of Kevin Simpson, president (left) and Allison Simpson, vice president and CFO<\/figcaption><\/figure>\n\n\n\n

                                            Why We Consider Southwest Copy Systems Elite:<\/strong><\/p>\n\n\n\n

                                            • Suite deal. What better way to woo clients and prospects than a suite experience at a minor league baseball game? A night at the ballpark translates into an engaging and enjoyable experience that resonates with the dealer\u2019s clients long after the final out.<\/li>
                                            • Talk tracks. Targeted email campaigns and social media posts have been key to customer engagements. These channels showcase the latest security feature updates and the technology tools offered by Southwest Copy Systems while underscoring its commitment to innovation and exceptional service.<\/li>
                                            • Transparent business. Southwest Copy Systems believes one of its differentiating points is its insistence on being ethical in all its practices, which begins with being open and honest with customers.<\/li>
                                            • Community caring. The dealer supports charities and organizations including the Wounded Warrior Foundation, St. Jude\u2019s Children\u2019s Hospital and Catholic Charities.<\/li><\/ul>\n\n\n\n
                                              <\/div>\n\n\n\n
                                              \"\"<\/figure>\n\n\n\n

                                              Southwest Office Systems, Inc.<\/strong>
                                              Euless, TX
                                              sostexas.com<\/p>\n\n\n\n

                                              Year Founded<\/strong>: 1964
                                              President\/Owner<\/strong>: Vince E. Puente Sr. (president, sales and marketing), Victor \u201cBuddy\u201d Puente (president, operations and finance)
                                              Number of Employees<\/strong>: 37
                                              Primary Vendors<\/strong>: Sharp, Kyocera, Epson, Formax
                                              Primary Solutions Offerings<\/strong>: PaperCut
                                              Primary Leasing Partners<\/strong>: DLL, Wells Fargo, GreatAmerica
                                              Approximate Yearly Revenue<\/strong>: $10 million
                                              Fastest-Growing Business Segments<\/strong>: Epson wide-format devices
                                              Biggest Accomplishment of the Past Year<\/strong>: Southwest Office Systems now sends out surveys to each customer following every delivery, installation and service call.<\/p>\n\n\n\n

                                              \"\"<\/figure>\n\n\n\n

                                              Why We Consider Southwest Office Systems Elite:<\/strong><\/p>\n\n\n\n

                                              • Filling needs. The certified preowned program continues to serve the niche within Southwest Office Systems\u2019 client base that doesn\u2019t want to lease new equipment. The dealer seeks to place units it\u2019s previously serviced, enabling it to guarantee performance.<\/li>
                                              • Prime targets. Southwest Office Systems has witnessed an uptick in public sector accounts, deals calling for A3 and A4 units, wide-format and individualized solutions.<\/li>
                                              • Sales consistency. Year in and year out, Southwest Office Systems is able to capture Sharp\u2019s Hyakuman Kai Elite Dealer award, having won it 24 consecutive times. The company is also a Sharp AAA Platinum Level Service Provider.<\/li>
                                              • Community pillars. Owners Buddy and Vince Puente are involved in multiple chambers of commerce and various community boards. Team members are also active in their hometowns, from providing assistance to veterans to line dancing for retirement communities.<\/li><\/ul>\n\n\n\n
                                                <\/div>\n\n\n\n
                                                \"\"
                                                <\/figcaption><\/figure>\n\n\n\n

                                                Stone\u2019s Office Equipment
                                                <\/strong>Richmond, VA
                                                www.stonesoffice.com<\/p>\n\n\n\n

                                                Year Founded<\/strong>: 1970
                                                President\/Owner<\/strong>: Sam Stone
                                                Number of Employees<\/strong>: 22
                                                Primary Vendors<\/strong>: Sharp, Lexmark, Epson, Brother
                                                Primary Solutions Offerings<\/strong>: PaperCut, etherFAX
                                                Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank
                                                Approximate Yearly Revenue<\/strong>: $5\u2013$7 million
                                                Fastest-Growing Business Segments<\/strong>: Solutions (70%)
                                                Biggest Accomplishment of the Past Year<\/strong>: Driven by an aggressive cold-calling strategy and network groups, Stone\u2019s Office Equipment\u2014with the help of fresh hires\u2014grew its net-new business by 87% during a seven-month span in 2024.<\/p>\n\n\n\n

                                                \"\"
                                                The humble beginnings of Stone\u2019s Office Equipment trace back to 1970 when it started as a typewriter repair company. This IBM Selectric was manufactured in 1970 and it currently sits (complete with company stickers) in the dealer\u2019s showroom<\/figcaption><\/figure>\n\n\n\n

                                                Why We Consider Stone\u2019s Office Equipment Elite:<\/strong><\/p>\n\n\n\n

                                                • No sweat. Ensuring that the company is easy to do business with has been critical in Stone\u2019s Office Equipment bringing on new logos.<\/li>
                                                • Print management. One of the year\u2019s top takedowns saw Stone\u2019s Office Equipment ink a PaperCut deal for 600 copiers in a school system. The move has saved the client thousands of dollars in printing.<\/li>
                                                • Partner acknowledgements. The dealer was named a 2023 Prestige Partner by GreatAmerica Financial Services. Stone\u2019s Office Equipment was also named an ACDI Premier Partner and Pipeline Powerhouse for 2023. Sharp\u2019s Hyakuman Kai Elite and Platinum Service awards were also attained, and the company is Managed Print Certified by MPSA.<\/li>
                                                • Recognizing courage. Support for local first responders has long been a staple in the dealer\u2019s philanthropic endeavors through contributions to fire and police foundations. Technology, including computers, are provided for military veterans.<\/li><\/ul>\n\n\n\n
                                                  <\/div>\n\n\n\n
                                                  \"\"<\/figure>\n\n\n\n

                                                  The Swenson Group (TSG)
                                                  <\/strong>Livermore, CA
                                                  theswensongroup.com<\/p>\n\n\n\n

                                                  Year Founded<\/strong>: 1993
                                                  President\/Owner<\/strong>: Dean Swenson
                                                  Number of Employees<\/strong>: 24
                                                  Primary Vendors<\/strong>: Konica Minolta, Epson
                                                  Primary Solutions Offerings<\/strong>: Square 9 Softworks, PaperCut, Microsoft, Tungsten Automation
                                                  Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank
                                                  Approximate Yearly Revenue<\/strong>: $10 million
                                                  Fastest-Growing Business Segments<\/strong>: MNS (27%), IT
                                                  Biggest Accomplishment of the Past Year<\/strong>: The Swenson Group marked its 30th anniversary, having built the company from the ground up.<\/p>\n\n\n\n

                                                  \"\"<\/figure>\n\n\n\n

                                                  Why We Consider The Swenson Group (TSG) Elite:<\/strong><\/p>\n\n\n\n

                                                  • Success stories. TSG produced case studies for the legal and health care spaces, which it provides to prospects, positioning the company as a thought leader.<\/li>
                                                  • Team selling. Leveraging its revenue generation partnership with Quantum Business Solutions, TSG secured an IT appointment for a large non-profit organization. With an assist from All Covered, the dealer inked its largest recurring revenue contract for MNS\u2014$40,000 per month\u2014and financed in excess of $100,000 in projects.<\/li>
                                                  • Culture club. Citing corporate culture as its greatest asset, TSG turns to its team members and provides them the opportunity to have input in decisions and the direction of the company.<\/li>
                                                  • Valued partner. Through its partnership with All Covered, the dealer has the ability to solve more IT-related challenges than many of its competitors.<\/li><\/ul>\n\n\n\n
                                                    <\/div>\n\n\n\n
                                                    \"\"<\/figure>\n\n\n\n

                                                    U.S. Business Systems, Inc.
                                                    <\/strong>Elkhart, IN
                                                    www.usbus.com<\/p>\n\n\n\n

                                                    Year Founded<\/strong>: 1992
                                                    President\/Owner<\/strong>: Ron Hulett
                                                    Number of Employees<\/strong>: 29
                                                    Primary Vendors<\/strong>: Kyocera, Sharp, HP, Lenovo, Toshiba
                                                    Primary Solutions Offerings<\/strong>: Microsoft, Ubiquiti, SonicWall, Kaseya, Dropsuite, KnowBe4, Keeper, Square 9 Softworks, Galactic Advisors
                                                    Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica
                                                    Approximate Yearly Revenue<\/strong>: $5\u2013$10 million
                                                    Fastest-Growing Business Segments<\/strong>: Label printing (22%), MNS (18%), MPS (12%)
                                                    Biggest Accomplishment of the Past Year<\/strong>: Amid a complete office remodel, U.S. Business Systems embarked on an organizational restructuring to carry the company into the future.<\/p>\n\n\n\n

                                                    \"\"
                                                    The leadership of U.S. Business Systems (from left): Caitlyn Miller, sales director; Tim Hulett, vice president; and Ron Hulett, president<\/figcaption><\/figure>\n\n\n\n

                                                    Why We Consider U.S. Business Systems Elite:<\/strong><\/p>\n\n\n\n

                                                    • Clockwork business. A concerted push for increased recurring revenue is paying dividends. More than 60% of the dealer\u2019s business was contracted last year, and the goal for this year is to approach the 70% mark.<\/li>
                                                    • Contract success. U.S. Business Systems ironed out a five-year pact with a midsized municipality, a deal that included 32 device upgrades throughout the city, print management and authentication solutions.<\/li>
                                                    • New blood. As part of the organizational changes, new team members were brought aboard to drive fresh and innovative ideas.<\/li>
                                                    • Community caring. U.S. Business Systems is a lead sponsor for Faith Mission of Michigan\u2019s 3K run fundraiser event, and it also supports the sports and arts programs at local schools. The dealer participates in its local 4-H County Fair, purchasing small animals.<\/li><\/ul>\n\n\n\n
                                                      <\/div>\n\n\n\n
                                                      \"\"<\/figure>\n\n\n\n

                                                      Vision Office Systems, Inc.<\/strong>
                                                      Charlotte, NC
                                                      www.visionofficesystems.com
                                                      www.vosupstate.com<\/p>\n\n\n\n

                                                      Year Founded<\/strong>: 1997
                                                      President\/Owner<\/strong>: Fred R. Habbal
                                                      Number of Employees<\/strong>: 40
                                                      Primary Vendors<\/strong>: Canon, Sharp, Lexmark, Brother, KIP
                                                      Primary Solutions Offerings<\/strong>: OneScreen, Canon, PaperCut
                                                      Primary Leasing Partners<\/strong>: GreatAmerica, Key Leasing, Canon Financial Services, LEAF
                                                      Approximate Yearly Revenue<\/strong>: $5 million
                                                      Fastest-Growing Business Segments<\/strong>: Interactive panels (300%), VoIP (150%)
                                                      Biggest Accomplishment of the Past Year<\/strong>: Vision Office Systems made significant gains in interactive displays, registering 300% growth.<\/p>\n\n\n\n

                                                      \"\"
                                                      Vision Office Systems executives Fred Habbal (left) and Jason Habbal<\/figcaption><\/figure>\n\n\n\n

                                                      Why We Consider Vision Office Systems Elite:<\/strong><\/p>\n\n\n\n

                                                      • Locally owned. Vision Office Systems is the only locally owned provider based in Charlotte; all of its competitors are owned by private equity or are manufacturer direct operations.<\/li>
                                                      • Rx success. The dealer nailed down a repeat order with a medical provider and flipped a large fleet of machines a manufacturer previously held. More than 100 machines are managed for the client, in addition to ancillary products and services.<\/li>
                                                      • Master chef. Monthly lunches are now provided for employees as a thank you for their efforts. VP Jason Habbal mans the grill, churning out hamburgers and smoked meats.<\/li>
                                                      • Worthy causes. Vision Office Systems is a staunch backer of the Lake Wylie Children\u2019s Charity, which supports children, some of which are terminally ill, with financial assistance. The dealer participates in Shriners Children\u2019s hospitals events during the course of the year.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"

                                                        Advanced Business EquipmentAsheville, NCwww.abecarolina.com Year Founded: 1981President\/Owner: Kevin JacksonNumber of Employees: 31Primary Vendors: Konica Minolta, Canon, KIP, Dell, HP, MBMPrimary Solutions Offerings: Microsoft, OneScreen, PaperCut, Prism, Ubiquiti, ConnectWise, FortinetPrimary Leasing Partners: GreatAmerica, DLLApproximate Yearly Revenue: $5\u2013$10 millionFastest-Growing Business Segments: Large format (39%)Biggest Accomplishment of the Past Year: Advanced Business Equipment invested in professional training for its account executives, including AI-generated sales insights on more effective ways to communicate with clients and prospects. Why We Consider Advanced Business Equipment Elite: Hot spot. Providing mobile CRM systems allows account reps to pull up client data and update records while on the road. It\u2019s helped improve responsiveness and provided a seamless customer experience, regardless of location. Spring cleaning. Advanced Business Equipment cleared out old inventory and ensured its warehouse was in top shape, which streamlined operations. The move shortens the time it takes to fulfill orders and furnish support. Client reboot. One of the year\u2019s top takedowns saw Advanced Business Equipment refresh the entire equipment fleet of one of its largest clients. The solution, which included single-function printers, MFPs and large-format devices, addressed the needs of the organization. Helping others. When a devastating hurricane ravaged its hometown of Asheville in October, Advanced Business Equipment and its CEO, Kevin Jackson, used its facility as a distribution center for water, supplies and other necessities. Jackson not only helped his employees, he provided care packages (with the help of Konica Minolta and many industry friends) to those residents hardest hit. Alpha Laser & Imaging, LLCEvansville, INalphalaserimaging.com Year Founded: 1999President\/Owner: Aaron Althaus (executive partner, COO), Jason Althaus (executive partner, vice president of sales)Number of Employees: 33Primary Vendors: Ricoh, Canon, HPPrimary Solutions Offerings: Ubiquiti, PaperCut, Canon, Ricoh, OpenText, Microsoft, VMware, FortinetPrimary Leasing Partners: U.S. Bank, Canon Financial Services, GreatAmericaApproximate Yearly Revenue: $5\u2013$10 millionFastest-Growing Business Segments: Managed solutions (30%), MPS (15%)Biggest Accomplishment of the Past Year: Alpha Laser & Imaging was able to grow its bottom line by nearly 25%. Why We Consider Alpha Laser & Imaging Elite: Quick feedback. Alpha Laser & Imaging brought on CEO Juice to help provide clients with the best experience. Customer surveys sent to clients following service calls and supply orders have provided insight into what the dealer does best and areas that may require attention. Big win. A manufacturer came to terms on a deal with Alpha Laser & Imaging for a $750,000 accord, including a print management solution. Career paths. The Althaus brothers take great interest in the careers of the company\u2019s team members. They provide the opportunity for employees to step outside their traditional duties and try something new. Worthy causes. Alpha Laser & Imaging makes donations to a half-dozen large non-profit organizations within its back yard. Employees love participating in events that raise money for children\u2019s causes (including Hanger\u2019s). Applied Business ConceptsBaton Rouge, LAwww.abcla.com Year Founded: 1996President\/Owner: Jeff RagusaNumber of Employees: 30Primary Vendors: Sharp, Duplo, KIP, Kyocera, EpsonPrimary Solutions Offerings: PaperCut, GoldFaxPrimary Leasing Partners: GreatAmericaApproximate Yearly Revenue: $5\u2013$10 millionFastest-Growing Business Segments: MPS (19%), education (15%)Biggest Accomplishment of the Past Year: Applied Business Concepts saw its year-ending profit increase more than 10% with revenue climbing 11%. Why We Consider Applied Business Concepts Elite: Business catalyst. Applied Business Concepts turned to Connect Outbound for its appointment-setting program. The engagement was expected to begin in late 2024. Focused campaigns. Rather than continuing past efforts in which the sales department addressed the company\u2019s marketing endeavors, Applied Business Concepts developed an in-house marketing department led by Elizabeth Ragusa. Flying solo. After years of sharing a vendor role for a local school system, the dealer forged an exclusive deal to provide MFP products for the entire district. The deal called for more than 30 A3 devices. Corporate heart. Applied Business Concepts works alongside OEM partner Sharp in supporting the annual Cure SMA gala, which raises funds to aid in the research and cure of spinal muscular atrophy. Associated Business TechnologiesNorth Salt Lake, UTwww.abtyes.com Year Founded: 2017President\/Owner: Richard MullerNumber of Employees: 22Primary Vendors: Canon, HP, Xerox, Kyocera, Brother, Zebra, FP Mailing, Formax, KIPPrimary Solutions Offerings: PaperCut, MyQ, Canon, HP, Square 9 Softworks, RingCentral, Xerox, KyoceraPrimary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services, FITTLE (Xerox)Approximate Yearly Revenue: $5-$10 millionFastest-Growing Business Segments: Software (120%), MPS (22%), hardware (20%)Biggest Accomplishment of the Past Year: Associated Business Technologies onboarded both new and tenured account reps. Why We Consider Associated Business Technologies Elite: Training tactics. The dealer engaged Derek Shebby\u2019s Modern Day Sales Training Boot Camp as a sales training module. The program has provided sales reps with tools and techniques to help secure more deals with higher profits. Marketing strategies. Associated Business Technologies rolled out an ecommerce site to drive online sales and create customer purchasing portals. The company also introduced seven-day service support to target prospects that do high volumes of business on weekends. Click bait. The year\u2019s biggest deal saw Associated Business Technologies sign a multi-year agreement with a net-new commercial account. Its fleet has more than 600 MFPs and print devices, including plenty of 70\u201390 ppm units. The account generates millions of prints per month. Community generosity. Associated Business Technologies supports specific organizations in their fundraising initiatives, including MS, food banks and mental health support. The dealer\u2019s entire team is donating its time to make lunch and care bags for homeless people in its community. BASE TechnologiesBethel, CTbaseinc.com Year Founded: 1992President\/Owner: Michael BoyleNumber of Employees: 22Primary Vendors: Kyocera, HP, ToshibaPrimary Solutions Offerings: Intermedia, Square 9 Softworks, Scan-OpticsPrimary Leasing Partners: LEAF, Wells Fargo, First Citizens Bank, DLLApproximate Yearly Revenue: $5\u2013$10 millionFastest-Growing Business Segments: UCaaS (100%), A4 (24%)Biggest Accomplishment of the Past Year: BASE Technologies added Toshiba and Intermedia to its stable of vendors at the start of the year and expects to see a bottom-line increase of up to 25%. Why We Consider BASE Technologies Elite: Vertical ventures. As part of its new relationship with Toshiba, BASE Technologies collaborated with the OEM\u2019s marketing team on an initiative that underscores how its offerings address state and local government clients. Marketing redux. To support its new focus on social media and community outreach, BASE Technologies […]<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[81],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/62754"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=62754"}],"version-history":[{"count":8,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/62754\/revisions"}],"predecessor-version":[{"id":62901,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/62754\/revisions\/62901"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=62754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=62754"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=62754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}