![\"\"](\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2024\/09\/Bistro-To-Go.jpg\")
<\/figure>\n\n\n\n\u201cThe kitchen area has grown drastically, and we were having a hard time keeping up with the increase in park attendance,\u201d says Kelly Smiley, the park\u2019s food and beverage director. \u201cOur tickets were slow, and most of our guest complaints and poor reviews were regarding food wait times. We needed another option that removed guests from a classic queue line and gave them the opportunity to wait elsewhere while still enjoying the park.\u201d<\/p>\n\n\n\n
Listening to both park guests and employees\u2019 needs, Wild Island began its search for a solution that would modernize the water park\u2019s food and beverage facilities and streamline kitchen operations.<\/p>\n\n\n\n
Eliminating Long Lines and Wait Times<\/strong><\/p>\n\n\n\n Wild Island called on Truffle and Epson to help provide the answer. The park deployed the Truffle GoBox, a contactless food and beverage locker, with Epson m-Series POS printers into the park during the summer of 2023, just in time for the start of the season. Today, Wild Island has incorporated 16 of these innovative lockers throughout the water park\u2019s various food and beverage facilities, and the feedback from guests and employees has been overwhelmingly positive.<\/p>\n\n\n\n \u201cOur guests scan a QR code\u2014which is posted all throughout the park\u2014and choose their menu items, which are then sent to the kitchen to be prepared,\u201d says Smiley. \u201cThe food and beverages are then placed into one of the GoBoxes, which can only be unlocked by another QR code that the customer receives when the order is ready for pickup. Park attendees have really enjoyed this solution because it helps guarantee order accuracy and eliminates the process of waiting in lines, leaving more time for fun.\u201d<\/p>\n\n\n\n Deploying the Truffle GoBoxes and Epson m-Series printers has also helped Wild Island reduce labor hours in the kitchen area and guest wait times.<\/p>\n\n\n\n \u201cThe kitchen still runs with one cook and two packers, like it had in the past. Now that the guests place their orders on their own devices, we were able to eliminate two cashier positions,\u201d she notes. \u201cWe were able to take those roles and reallocate them to other areas such as our facilities department, which increased park cleanliness.\u201d<\/p>\n\n\n\n Prior to installing this solution, Wild Island had one main kitchen where they received the most traffic. The lines would be full, with guests sometimes having to wait 45 minutes to 1 1\/2 hours for food.<\/p>\n\n\n\n \u201cNow, on some of our busier days, those ticket times still creep up to 16 or 17 minutes, but we never see anything longer than 20-minute ticket wait times,\u201d Smiley notes. \u201cAnd instead of waiting in a line, guests can wait at their seat and still enjoy the park.\u201d<\/p>\n\n\n\n POS Receipt Thermal Printers Engineered for Speed, Reliability and Low Maintenance<\/strong><\/p>\n\n\n\n While the Truffle GoBoxes are a new and exciting addition to the park, Epson thermal POS receipt printers have been used throughout the park for decades.<\/p>\n\n\n\n In addition to the Epson m-Series printers that are integrated with the Truffle GoBoxes, both the entertainment center and water park utilize over 30 Epson TM-T88 series printers due to their speed and low-maintenance features.<\/p>\n\n\n\n \u201cAs speed is of the utmost importance at our park, fast receipt print times are essential,\u201d Smiley points out.<\/p>\n\n\n\n One of the most popular stands at the park has an average of 58 transactions an hour. \u201cThe Epson POS printers can withstand this demand and still last with little to no maintenance required. In fact, the Epson POS printers we deployed a decade ago still work just as well as the first day we got them,\u201d says Smiley. \u201cThey\u2019re a great long-term solution and probably one of the lowest maintenance pieces of hardware we have.\u201d<\/p>\n\n\n\n \u2018Sliding\u2019 Ahead<\/strong><\/p>\n\n\n\n Wild Island is excited for the upcoming season and is looking to expand the new Truffle GoBox and Epson m-Series POS printer solution to other areas of the park.<\/p>\n\n\n\n \u201cOur future involves integrating innovative solutions that show both our guests and employees we\u2019re listening to them and their needs,\u201d Smiley concludes. \u201cWe want them to walk away knowing we\u2019re not only safe, clean and family friendly but also a great place to work. The solutions we use help us ensure that.\u201d <\/p>\n\n\n\n PROFILE<\/strong><\/p>\n\n\n\n NAME<\/strong>: Wild Island Adventure Park CHALLENGE<\/strong><\/p>\n\n\n\n Combat the challenges of increased park attendance and long food and beverage service wait times.<\/p>\n<\/div>\n\n\n\n SOLUTION<\/strong><\/p>\n\n\n\n Integrate Truffle automated pick-up solution GoBox with Epson thermal POS receipt printer to streamline operations and enhance overall guest experiences.<\/p>\n<\/div>\n<\/div>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Nestled in the heart of Sparks, Nevada, lies a cherished, family-owned oasis of joy and excitement: Wild Island Adventure Park. Since its doors first opened in 1989, this combined water park and entertainment center has been a beacon of fun and relaxation for locals and visitors alike. As the park continues to gain popularity and attendance increases, the need for speed and reliability has become increasingly crucial. One area in particular stood out as an obstacle to the park\u2019s success\u2014its outdated kitchen facilities. Built over three decades ago, the kitchen was struggling to keep up with the growing demands of an increased number of park guests. Improvements to the long food and beverage wait times and the kitchen\u2019s operational inefficiencies became a high priority. \u201cThe kitchen area has grown drastically, and we were having a hard time keeping up with the increase in park attendance,\u201d says Kelly Smiley, the park\u2019s food and beverage director. \u201cOur tickets were slow, and most of our guest complaints and poor reviews were regarding food wait times. We needed another option that removed guests from a classic queue line and gave them the opportunity to wait elsewhere while still enjoying the park.\u201d Listening to both park guests and employees\u2019 needs, Wild Island began its search for a solution that would modernize the water park\u2019s food and beverage facilities and streamline kitchen operations. Eliminating Long Lines and Wait Times Wild Island called on Truffle and Epson to help provide the answer. The park deployed the Truffle GoBox, a contactless food and beverage locker, with Epson m-Series POS printers into the park during the summer of 2023, just in time for the start of the season. Today, Wild Island has incorporated 16 of these innovative lockers throughout the water park\u2019s various food and beverage facilities, and the feedback from guests and employees has been overwhelmingly positive. \u201cOur guests scan a QR code\u2014which is posted all throughout the park\u2014and choose their menu items, which are then sent to the kitchen to be prepared,\u201d says Smiley. \u201cThe food and beverages are then placed into one of the GoBoxes, which can only be unlocked by another QR code that the customer receives when the order is ready for pickup. Park attendees have really enjoyed this solution because it helps guarantee order accuracy and eliminates the process of waiting in lines, leaving more time for fun.\u201d Deploying the Truffle GoBoxes and Epson m-Series printers has also helped Wild Island reduce labor hours in the kitchen area and guest wait times. \u201cThe kitchen still runs with one cook and two packers, like it had in the past. Now that the guests place their orders on their own devices, we were able to eliminate two cashier positions,\u201d she notes. \u201cWe were able to take those roles and reallocate them to other areas such as our facilities department, which increased park cleanliness.\u201d Prior to installing this solution, Wild Island had one main kitchen where they received the most traffic. The lines would be full, with guests sometimes having to wait 45 minutes to 1 1\/2 hours for food. \u201cNow, on some of our busier days, those ticket times still creep up to 16 or 17 minutes, but we never see anything longer than 20-minute ticket wait times,\u201d Smiley notes. \u201cAnd instead of waiting in a line, guests can wait at their seat and still enjoy the park.\u201d POS Receipt Thermal Printers Engineered for Speed, Reliability and Low Maintenance While the Truffle GoBoxes are a new and exciting addition to the park, Epson thermal POS receipt printers have been used throughout the park for decades. In addition to the Epson m-Series printers that are integrated with the Truffle GoBoxes, both the entertainment center and water park utilize over 30 Epson TM-T88 series printers due to their speed and low-maintenance features. \u201cAs speed is of the utmost importance at our park, fast receipt print times are essential,\u201d Smiley points out. One of the most popular stands at the park has an average of 58 transactions an hour. \u201cThe Epson POS printers can withstand this demand and still last with little to no maintenance required. In fact, the Epson POS printers we deployed a decade ago still work just as well as the first day we got them,\u201d says Smiley. \u201cThey\u2019re a great long-term solution and probably one of the lowest maintenance pieces of hardware we have.\u201d \u2018Sliding\u2019 Ahead Wild Island is excited for the upcoming season and is looking to expand the new Truffle GoBox and Epson m-Series POS printer solution to other areas of the park. \u201cOur future involves integrating innovative solutions that show both our guests and employees we\u2019re listening to them and their needs,\u201d Smiley concludes. \u201cWe want them to walk away knowing we\u2019re not only safe, clean and family friendly but also a great place to work. The solutions we use help us ensure that.\u201d PROFILE NAME: Wild Island Adventure ParkLOCATION: Sparks, NevadaFOUNDED: 1989WEBSITE: wildisland.com CHALLENGE Combat the challenges of increased park attendance and long food and beverage service wait times. SOLUTION Integrate Truffle automated pick-up solution GoBox with Epson thermal POS receipt printer to streamline operations and enhance overall guest experiences.<\/p>\n","protected":false},"author":274,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3791],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/61982"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/274"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=61982"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/61982\/revisions"}],"predecessor-version":[{"id":61985,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/61982\/revisions\/61985"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=61982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=61982"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=61982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2024\/09\/Epson-EU-m30.jpg\")
LOCATION<\/strong>: Sparks, Nevada
FOUNDED<\/strong>: 1989
WEBSITE<\/strong>: wildisland.com<\/p>\n<\/div>\n\n\n\n