{"id":58080,"date":"2023-11-29T09:25:35","date_gmt":"2023-11-29T17:25:35","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=58080"},"modified":"2023-12-06T09:40:30","modified_gmt":"2023-12-06T17:40:30","slug":"elite-dealers-5-million-to-10-million-8","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/elite-dealers\/2023\/11\/elite-dealers-5-million-to-10-million-8\/","title":{"rendered":"Elite Dealers: $5\u00a0million to $10\u00a0million"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"58\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2020\/11\/advanced.png\" alt=\"\" class=\"wp-image-42716\"\/><\/figure>\n\n\n\n<p><strong>Advanced Business Equipment<br><\/strong>Asheville, NC<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.abecarolina.com\" target=\"_blank\">www.abecarolina.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"200\" height=\"200\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Kevin-Jackson-CEO-president-1.jpg\" alt=\"\" class=\"wp-image-52838\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Kevin-Jackson-CEO-president-1.jpg 200w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Kevin-Jackson-CEO-president-1-380x380.jpg 380w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><figcaption>Kevin Jackson<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Year Founded<\/strong>: 1981<br><strong>President\/Owner<\/strong>: Kevin Jackson<br><strong>Number of Employees<\/strong>: 33<br><strong>Primary Vendors<\/strong>: Konica Minolta, Canon, KIP, Dell, HP, MBM<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, OneScreen, Canon, KIP, PaperCut, Prism, Ubiquity, ConnectWise, Fortinet<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Unified communications (39%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Advanced Business Equipment invested in a new office suite in Greenville, South Carolina, to support the upstate branch.<\/p>\n\n\n\n<p><strong>Why We Consider Advanced Business Equipment Elite:<\/strong><\/p>\n\n\n\n<ul><li>Marketing materials. Advanced Business Equipment revamped its marketing materials, with single-sheet leave behinds organized by vertical. Customer testimonials are included for every segment.<\/li><li>Major undertaking. In one of the most profitable but tricky jobs of the past year, Advanced Business Equipment updated a complex client with national locations that are outside the dealer\u2019s service footprint. It entailed overcoming various logistical issues.<\/li><li>Tailored fit. It\u2019s important to Advanced Business Equipment that clients receive the proper products for their individual needs. Its exemplary post-sales service performance is underscored by its five-star Google reviews and website testimonials.<\/li><li>Helping hands. Advanced Business Equipment employees teamed up with United Way of Asheville and Buncombe County. Employees donated the cost of 24 backpacks, which was then matched by CEO Kevin Jackson. The dealer has also donated more than $100,000 to non-profit customers during its history.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"275\" height=\"228\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/12\/ABC.jpg\" alt=\"\" class=\"wp-image-53084\"\/><\/figure>\n\n\n\n<p><strong>Applied Business Concepts<br><\/strong>Baton Rouge, LA<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.abcla.com\" target=\"_blank\">www.abcla.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1996<br><strong>President\/Owner<\/strong>: Jeff Ragusa<br><strong>Number of Employees<\/strong>: 26<br><strong>Primary Vendors<\/strong>: Sharp, Duplo, KIP, Kyocera, Epson<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, GoldFax<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Government (24%), MPS (13%), A4 (17%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Applied Business Concepts added experience to its management team when Barrett Teller became the new general manager of the New Orleans operations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"458\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/enx-mag-pic.jpg\" alt=\"\" class=\"wp-image-58084\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/enx-mag-pic.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/enx-mag-pic-300x225.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The Applied Business Concepts team (from left): Frank Fernandez, Madeline Shea, Barrett Teller, Ben Ragusa, Jeff Ragusa, Scott Bonck, Elizabeth Ragusa and Eric Zigler<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Applied Business Concepts Elite:<\/strong><\/p>\n\n\n\n<ul><li>Hands on. Owner Jeff Ragusa is involved in day-to-day operations and sales transactions for Applied Business Concepts, which allows the company to be adaptive and responsive to client needs.<\/li><li>Vertical excellence. Applied Business Concepts continues to make serious inroads with the state and local government sector in leveraging contract opportunities. Supplying Sharp-manufactured products, which were readily available during supply chain shortages, aided the dealer\u2019s cause.<\/li><li>Top performer. Sharp has recognized Applied Business Concepts with its Hyakuman Kai Elite Dealer award every year since 1999. The company also notched Sharp\u2019s Platinum Service Dealer award and GreatAmerica Financial Services\u2019 Premier Partner.<\/li><li>Community caring. Applied Business Concepts supports Samaritan\u2019s Purse, which provides disaster relief, and Folds of Honor, a scholarship program for the children of fallen or disabled American veterans and first responders.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"75\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/ASB1.png\" alt=\"\" class=\"wp-image-58087\"\/><\/figure>\n\n\n\n<p><strong>Associated Business Technologies<br><\/strong>North Salt Lake, UT<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.abtyes.com\" target=\"_blank\">www.abtyes.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2017<br><strong>President\/Owner<\/strong>: Richard Muller<br><strong>Number of Employees<\/strong>: 20<br><strong>Primary Vendors<\/strong>: Canon, HP, Xerox, Kyocera, KIP, Brother, Zebra, Formax, KIP, MBM<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, MyQ, Canon, HP, Square 9 Softworks, RingCentral<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica, Canon Financial Services, FITTLE (Xerox)<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS (20%), solutions (20%), hardware (15%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Associated Business Technologies beefed up its digital marketing strategy with the launch of a new website, an ecommerce sales platform and a dedicated social\/digital media marketing representative.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"406\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMGP4422.jpg\" alt=\"\" class=\"wp-image-58088\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMGP4422.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMGP4422-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The leadership of Associated Business Technologies (from left): Richard Muller, president and principal; Shelly Muller, chief sales officer and principal; and Todd Bennett, chief operations officer and principal<\/figcaption><\/figure>\n\n\n\n<p>Why We Consider Associated Business Technologies Elite:<\/p>\n\n\n\n<ul><li>Service speaks. Associated Business Technologies takes great pride in its service acumen. Its key selling points include response times under three hours, seven-day service at no additional charge, a 98% guaranteed uptime and 60-minute technician response.<\/li><li>Top takedown. One of the year\u2019s biggest wins saw the company secure an MPS deal that entailed more than 200 new HP A4s as well as an HP Secure Print implementation.<\/li><li>Employee enticements. With an eye toward ensuring employees can enjoy a satisfying work-life balance, Associated Business Technologies eliminated accrued vacation and launched a flexible unlimited time off policy that allows time for family and rest.<\/li><li>Charitable efforts. The dealer actively supports charitable events held by customers and donates equipment to local organizations, helping to reduce their costs. Employees are also allotted paid time off to dedicate to the community.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"113\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/BASE-Logo-1.jpg\" alt=\"\" class=\"wp-image-52835\"\/><\/figure>\n\n\n\n<p><strong>BASE Technologies<br><\/strong>Bethel, CT<br><a rel=\"noreferrer noopener\" href=\"http:\/\/baseinc.com\" target=\"_blank\">baseinc.com<\/a><br><a rel=\"noreferrer noopener\" href=\"http:\/\/baseincstore.com\" target=\"_blank\">baseincstore.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1992<br><strong>President\/Owner<\/strong>: Michael Boyle<br><strong>Number of Employees<\/strong>: 28<br><strong>Primary Vendors<\/strong>: Kyocera, HP<br><strong>Primary Solutions Offerings<\/strong>: Square 9 Softworks, PaperCut, MyQ, Kyocera<br><strong>Primary Leasing Partners<\/strong>: LEAF, Wells Fargo, First Citizens Bank (formerly CIT), DLL<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Back-file scanning (62%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: BASE Technologies relaunched its website in June, merging its ecommerce site in the process, to simplify doing business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"189\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/BASE-Building-1.jpg\" alt=\"\" class=\"wp-image-52834\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/BASE-Building-1.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/BASE-Building-1-300x93.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider BASE Technologies Elite:<\/strong><\/p>\n\n\n\n<ul><li>Dialing profits. In working with a telemarketing company, BASE Technologies is able to generate new leads for its sales team. The dealer\u2019s also increasing its social media activity to build engagement with customers.<\/li><li>Big Apple. BASE Technologies signed off on a deal with a large community center in New York City, furnishing 10 A3 and A4 devices.<\/li><li>Employee perks. The dealer coordinates various team activities throughout the year, including summer barbecues and boat trips to Long Island for dinner.<\/li><li>Community support. In addition to financial support in the form of funds that employees can dedicate to a cause of their choice, BASE Technologies also provides paid time off to help mentor local students. The dealer also funded a local non-profit health care clinic fundraiser.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"89\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Bay-Copy-Logo-1.jpg\" alt=\"\" class=\"wp-image-52833\"\/><\/figure>\n\n\n\n<p><strong>Bay Copy<br><\/strong>Rockland, MA<br><a rel=\"noreferrer noopener\" href=\"http:\/\/baycopy.com\" target=\"_blank\">baycopy.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1972<br><strong>President\/Owner<\/strong>: Ray Belanger<br><strong>Number of Employees<\/strong>: 28<br><strong>Primary Vendors<\/strong>: Konica Minolta, Muratec, Toshiba, Lexmark<br><strong>Primary Solutions Offerings<\/strong>: MPS, office products<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Office supplies (28%), hardware (20%), MPS (11%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: When a major fire forced a health care client to evacuate more than 300 patients, Bay Copy assisted in moving its services and resources to other locations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"409\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Bay-Copy-50th-anniversary-1.jpg\" alt=\"\" class=\"wp-image-52832\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Bay-Copy-50th-anniversary-1.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Bay-Copy-50th-anniversary-1-300x201.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Bay Copy celebrated its 50th anniversary in June with an event at its Rockland, Massachusetts headquarters. A number of local, state and business officials turned out to help CEO\/owner Ray Belanger and his team celebrate the milestone. Shown from left are Massachusetts State Senator John Keenan, Rockland Selectman Tiffanie Needham, Sue Belanger (Ray\u2019s wife), Ray Belanger, State Representative Dave DeCoste, Rockland Town Administrator Doug Lapp, South Shore Chamber of Commerce CEO Peter Forman and Rockland Selectman Lori Childs<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Bay Copy Elite:<\/strong><\/p>\n\n\n\n<ul><li>Peer engagement. Bay Copy participates in national and regional organizations, from the Select Dealer Group to the Lexmark Dealer Advisory Board and the South Shore Chamber of Commerce. These groups help yield effective marketing strategies.<\/li><li>Enhanced profile. In an effort to step up its visibility, Bay Copy is increasing its post frequency on social media platforms including Facebook and LinkedIn. The dealer is also focusing on email campaigns and e-newsletters.<\/li><li>Thought leader. With a strong grounding in the health care sector, backed by employees with decades of experience, Bay Copy composes thought leadership pieces in regional and national journals. These articles are used as marketing materials as well.<\/li><li>Golden anniversary. Bay Copy marked its 50th year in business with a celebration that included its OEM partners along with state and local political dignitaries. CEO Ray Belanger lauded his loyal team, which includes people with 20-35 years of service.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"102\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/cfbt.png\" alt=\"\" class=\"wp-image-58091\"\/><\/figure>\n\n\n\n<p><strong>CFBT<br><\/strong>Buffalo, NY<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.copierfaxbt.com\" target=\"_blank\">www.copierfaxbt.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1990<br><strong>President\/Owner<\/strong>: David Scibetta<br><strong>Number of Employees<\/strong>: 36<br><strong>Primary Vendors<\/strong>: Konica Minolta, Lexmark, HP, Sharp<br><strong>Primary Solutions Offerings<\/strong>: DocuWare<br><strong>Primary Leasing Partners<\/strong>: DLL<br><strong>Approximate Yearly Revenue<\/strong>: $9\u00a0million<br><strong>Fastest-Growing Business Segments<\/strong>: MPS (50%), MNS (30%), hardware (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Copier Fax Business Technologies rebranded to CFBT, which includes the tagline \u201cGet tomorrow\u2019s office today.\u201d The dealer also became the Official Office Technology Partner of the UB Bulls.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"387\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/David-and-Heather-Scibetta.jpg\" alt=\"\" class=\"wp-image-58093\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/David-and-Heather-Scibetta.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/David-and-Heather-Scibetta-300x190.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>CFBT owners David (left) and Heather Scibetta<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider CFBT Elite:<\/strong><\/p>\n\n\n\n<ul><li>Beyond box. CFBT has substantially increased its sales training and expanded services in an effort to become a full-service office technology company. As a result, the dealer now offers more products and services beyond copiers than ever before in its 33-year history.<\/li><li>Intelligent documents. The dealer trademarked the Documentelligence process, which enables it to convert the client\u2019s office into a customized smart office to optimize workflows, reduce cost and maximize document security.<\/li><li>Top takedowns. CFBT secured its largest managed voice agreement since its launch, in addition to a new partnership with the University at Buffalo Athletics Department.<\/li><li>Upholding standards. In memory of its late founder, CFBT created the Al Scibetta Integrity Award, which is open to all members of the team. The dealer prides itself on treating everyone equally and holding all accountable to the same standards. CFBT\u2019s dedication to sustained excellence is evidenced by its 16 consecutive Konica Minolta Pro-Tech Service Awards.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"73\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Copiers-Plus-Logo-New-PNG.jpg\" alt=\"\" class=\"wp-image-52567\"\/><\/figure>\n\n\n\n<p><strong>Copiers Plus<br><\/strong>Fayetteville, NC<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.copiers-plus.com\" target=\"_blank\">www.copiers-plus.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1985<br><strong>President\/Owner<\/strong>: Bob Smith<br><strong>Number of Employees<\/strong>: 50<br><strong>Primary Vendors<\/strong>: Kyocera, Epson, Canon<br><strong>Primary Solutions Offerings<\/strong>: Kyocera Document Solutions, Ademero, Biscom, PaperCut, MyQ<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, Wells Fargo, LEAF, PEAC Solutions, First Citizens Bank (formerly CIT)<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Rules-based printing software (108%), A3 B&amp;W (35%), MPS (12%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Collaboration and teamwork helped Copiers Plus execute a major government deal with complex logistical details, including the installation of 200 devices across the state of North Carolina.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"448\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_5906.jpg\" alt=\"\" class=\"wp-image-58095\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_5906.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_5906-300x220.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Copiers Plus employees and their families gathered at a Carolina Hurricanes hockey game in October<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Copiers Plus Elite:<\/strong><\/p>\n\n\n\n<ul><li>Office influencer. One marketing endeavor paying dividends for Copiers Plus is the sponsorship of a sports podcast with strong regional ties. One of the show\u2019s hosts has a dealer-supplied MFP, and he regularly talks about how Copiers Plus enables him to do his job effectively and how it can do the same for listeners.<\/li><li>Facial recognition. Copiers Plus created an employee spotlight, a social media\/blog presentation that provides an inside look at individual team members, their interests and what they\u2019re like outside the office. It\u2019s the dealer\u2019s way of showing customers how special their employees are to the organization.<\/li><li>Company pulse. An internal newsletter was launched to keep team members abreast of company news and information about its people. It also serves as a platform for upcoming events, achievements, accolades and important HR-related matters.<\/li><li>Worthy causes. Copiers Plus provides annual donations to its local YMCA in support of its mission to provide safe and affordable services to the community. An apprenticeship program sees the dealer partnering with a local non-profit youth woodworking program that teaches valuable vocational, entrepreneurial and life skills to at-risk, low-income and disadvantaged youth.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"50\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2020\/11\/corporate.png\" alt=\"\" class=\"wp-image-42740\"\/><\/figure>\n\n\n\n<p><strong>Corporate Business Systems<br><\/strong>Madison, WI<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.corpbussystems.com\" target=\"_blank\">www.corpbussystems.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1998<br><strong>President\/Owner<\/strong>: Mike Blake<br><strong>Number of Employees<\/strong>: 20<br><strong>Primary Vendors<\/strong>: Xerox, Ricoh, HP, Lexmark, Canon, FP Mailing<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, eGoldFax, Microsoft<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, FITTLE (Xerox)<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Pre-owned equipment (35%), MPS (25%), mailing (20%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: When its sales team began to schedule more face-to-face meetings with clients, Corporate Business Systems increased its sales, including net-new accounts.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"395\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/CBS-Management-Picture-1.jpg\" alt=\"\" class=\"wp-image-52822\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/CBS-Management-Picture-1.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/CBS-Management-Picture-1-300x194.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The Corporate Business Systems executive team (from left): Dan Bowie, vice president of sales; Brett Blake, vice president of operations; and Mike Blake, president<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Corporate Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Support services. By partnering with a marketing firm to enhance its social media and client communications, Corporate Business Systems was able to enhance its visibility among clients and prospects.<\/li><li>Harvesting profits. An agriculture customer with offices throughout the Midwest worked out a deal with Corporate Business Systems for a large order of A3 MFPs and production printers.<\/li><li>Service excellence. How does the dealer differentiate itself from competitors? From a service standpoint, its average response time is two and a half hours. It\u2019s maintained a Net Promoter Score of 94.78. It also offers free equipment moves for customers and zero-cost network support for printers under a service agreement.<\/li><li>Community support. Among the local organizations supported by the dealer are GiGi\u2019s Playhouse Down Syndrome Achievement Centers, the Salvation Army and Porchlight Solutions for Homelessness. It also backs domestic abuse intervention services.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"68\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/DTS-logo_No-Name-1.jpg\" alt=\"\" class=\"wp-image-52821\"\/><\/figure>\n\n\n\n<p><strong>Definitive Technology Solutions (DTS)<br><\/strong>Bloomington, MN<br><a rel=\"noreferrer noopener\" href=\"http:\/\/go-dts.com\" target=\"_blank\">go-dts.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2004<br><strong>President\/Owner<\/strong>: Mark Stokes (CEO), Gordon Running (president\/COO)<br><strong>Number of Employees<\/strong>: 45<br><strong>Primary Vendors<\/strong>: Sharp, HP, Dell, Lenovo<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, DocuWare, Microsoft, SentinelOne, Kaseya, Veeam, Securence, VMware, 3CX, Cylance, Dropsuite<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed voice (40%), MNS (20%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Through its expanded managed IT and managed voice offerings, Definitive Technology Solutions continues to garner a greater share of net-new business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"600\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Gordon-Running-and-Mark-Stokes.jpg\" alt=\"\" class=\"wp-image-58098\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Gordon-Running-and-Mark-Stokes.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Gordon-Running-and-Mark-Stokes-300x295.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Gordon Running, president\/COO (left) and Mark Stokes, CEO of Definitive Technology Solutions<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Definitive Technology Solutions (DTS) Elite:<\/strong><\/p>\n\n\n\n<ul><li>Revenue generators. A variety of targeted marketing campaigns enabled DTS to grow its client base. The dealer created several incentive programs to increase net-new business, while cross-selling into existing accounts also helped spark sales.<\/li><li>Sales facilitators. DTS enjoyed a net-new MFP sales increase of 35%. Several large takedowns involving managed IT and VoIP helped furnish significant monthly recurring revenue.<\/li><li>Business versatility. Cross-training is an important aspect of employee development at DTS, as it expands team members\u2019 knowledge base and provides a better understanding of the company\u2019s business and its clients.<\/li><li>Enterprise treatment. DTS prides itself in having a dynamic and collaborative team environment. It offers customers big-company solutions while taking a small-business approach. That translates into increased flexibility and responsiveness for clients.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"96\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/EOS-LOGO-1-1.jpg\" alt=\"\" class=\"wp-image-52818\"\/><\/figure>\n\n\n\n<p><strong>Electronic Office Systems<br><\/strong>Fairfield, NJ<br><a rel=\"noreferrer noopener\" href=\"http:\/\/eosnj.com\" target=\"_blank\">eosnj.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"200\" height=\"200\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Andrew-Ritschel-President-1.jpg\" alt=\"\" class=\"wp-image-52817\"\/><figcaption>Andrew Ritschel<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Year Founded<\/strong>: 1983<br><strong>President\/Owner<\/strong>: Andrew Ritschel<br><strong>Number of Employees<\/strong>: 30<br><strong>Primary Vendors<\/strong>: Ricoh, Kyocera, Canon, KIP, ACDI Energy, Formax<br><strong>Primary Solutions Offerings<\/strong>: Yealink, PaperCut, Ricoh, ShredPro<br><strong>Primary Leasing Partners<\/strong>: LEAF, Macquarie, Wells Fargo, DLL, U.S. Bank, First Citizens Bank (formerly CIT)<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Telecom, interactive video displays, EV charging stations<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Electronic Office Systems became fully immersed in the world of electric vehicle charging stations, including sales, installation and service.<\/p>\n\n\n\n<p><strong>Why We Consider Electronic Office Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Car hunting. As the region is still impacted in the post-pandemic era, one of the keys to sourcing leads for Electronic Office Systems is physically cold-calling companies that have cars in their parking lots.<\/li><li>Better source. Electronic Office Systems celebrated a major takedown of a township government, relying on GPO as opposed to state contract pricing. As a result, the dealer was able to bill directly.<\/li><li>Call waiting. It\u2019s hard to believe that contacting people in the digital age could be even harder than when phone calls were the lone outlet. Since it\u2019s more difficult to reach people, Electronic Office Systems\u2019 policy is to answer all calls. Its street address, phone number and multiple contacts are listed on the website.<\/li><li>Corporate philanthropy. Electronic Office Systems provides monetary donations to 24 non-profit organizations. It frequently participates in non-profit client and supplier events.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"65\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/elite.png\" alt=\"\" class=\"wp-image-52584\"\/><\/figure>\n\n\n\n<p><strong>Elite Imaging Systems<br><\/strong>Troy, MI<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.eliteimagingsystems.com\" target=\"_blank\">www.eliteimagingsystems.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1994<br><strong>President\/Owner<\/strong>: David Snyder<br><strong>Number of Employees<\/strong>: 25<br><strong>Primary Vendors<\/strong>: Kyocera, Canon, KIP<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, MyQ, PaperCut, Square 9 Softworks, PrinterLogic<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, First Citizens Bank (formerly CIT), DLL, U.S. Bank, PEAC Solutions<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Print management software (22%), MIF (14%), MPS<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Elite Imaging Systems has logged continuous growth month over month and has increased its penetration of the metro Detroit market.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"376\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Elite-Fleet-wLogo.jpg\" alt=\"\" class=\"wp-image-52585\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Elite-Fleet-wLogo.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Elite-Fleet-wLogo-300x185.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Elite Imaging Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Team building. Elite Imaging Systems expanded its business development team and used a national-based approach to its recruiting efforts, which led to several critical hires. The dealer is also bolstering its digital marketing efforts through investments in new video production.<\/li><li>Global business. During 2022, the company increased its number of global accounts, resulting in 125 unit placements throughout Mexico and Canada.<\/li><li>High standards. Exceeding customer expectations is a hallmark of Elite Imaging Systems. To that end, the dealer has a priority system in place to handle mission-critical and emergency situations.<\/li><li>Corporate caring. Elite Imaging Systems provides support for customer causes, including golf outings and charitable events. Each year, the company selects a family to adopt around the holidays. Employees are also regular contributors to non-profit organizations.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"174\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2018\/11\/IMI-Logo-2018-no-text.jpg\" alt=\"\" class=\"wp-image-32024\"\/><\/figure>\n\n\n\n<p><strong>Image Matters<br><\/strong>Knoxville, TN<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.imagemattersinc.com\" target=\"_blank\">www.imagemattersinc.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1999<br><strong>President\/Owner<\/strong>: JD Sullivan (president), Bob Lovelace (CEO)<br><strong>Number of Employees<\/strong>: 28<br><strong>Primary Vendors<\/strong>: Xerox, Lexmark, HP, Epson, Brother, KIP<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Kofax<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, Wells Fargo, First Citizens Bank (formerly CIT), in-house<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: New clients (35%), MPS contract MIF (32%), technology (27%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Image Matters continues to reap organic growth with existing and net-new clients, with 65% of all equipment orders creating new revenue and 54% consisting of new customers.<\/p>\n\n\n\n<p><strong>Why We Consider Image Matters Elite:<\/strong><\/p>\n\n\n\n<ul><li>Quality program. Net-new growth opportunities continue to pour in for Image Matters on the strength of SEO-driven brand awareness and an aggressive telesales strategy implemented in 2017. Website upgrades have kept customers abreast of new offerings, including mailing systems and AV solutions.<\/li><li>Diamond mine. The largest reseller of precious stones and jewelry aligned with Image Matters on a white-glove solution that furnished new technology, workflow automation, and proactive device and supply management for a fleet of 500-plus print devices. The result was a 36% reduction in costs.<\/li><li>Grizzled veterans. Experience counts, and the management team at Image Matters has logged more than 100 years of experience in the office technology ecosystem. That knowledge is critical in devising strategies that drive cost savings and improve productivity.<\/li><li>Family matters. Competitive pay and remote work flexibility are hallmarks at Image Matters, but the dealer goes further to foster a tight, caring atmosphere via employee appreciation days, holiday dinners, and birthday and anniversary celebrations.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"300\" height=\"61\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Martin-Group-Logo-1.jpg\" alt=\"\" class=\"wp-image-52807\"\/><\/figure>\n\n\n\n<p><strong>Martin Group<br><\/strong>Lake Geneva, WI<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.martingroup.com\" target=\"_blank\">www.martingroup.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1980<br><strong>President\/Owner<\/strong>: John Stensland<br><strong>Number of Employees<\/strong>: 14<br><strong>Primary Vendors<\/strong>: Konica Minolta<br><strong>Primary Solutions Offerings<\/strong>: OneSource, PaperCut<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Desktops\/personal MFPs (36%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Martin Group performed an overhaul of its inventory processes and reconfigured its warehouses.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"388\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/20-External-building-alternative.jpg\" alt=\"\" class=\"wp-image-47766\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/20-External-building-alternative.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/20-External-building-alternative-300x191.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Martin Group Elite<\/strong>:<\/p>\n\n\n\n<ul><li>Chain breaker. As part of the aforementioned reconfiguration, Martin Group reaped efficiency improvements and reduced costs by analyzing data, forecasting demand and optimizing warehouse layout. The dealer also focused on improving effective client communications.<\/li><li>Content makeover. Martin Group is making enhancements to its customer literature, from engagement through deal closing, to help build better relationships. The content is user friendly for both in-person client meetings and video conferencing.<\/li><li>Employee recognition. The dealer\u2019s employees frequently go above and beyond the call of duty, and they\u2019re celebrated through the monthly Marvelous Martin award. The management team selects the winner out of the nomination pool, and the honoree receives a monetary bonus and certificate of appreciation. During some months, multiple winners are selected.<\/li><li>Community involvement. Numerous team members are active participants at more than 20 area Chambers of Commerce throughout southern Wisconsin and northern Illinois. Martin Group employees can often be found at networking events, fundraisers and business expos, either contributing or working behind the scenes.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"120\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Millennium-logo-1.jpg\" alt=\"\" class=\"wp-image-52805\"\/><\/figure>\n\n\n\n<p><strong>Millennium Business Systems<br><\/strong>Livonia, MI<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.2millennium.com\" target=\"_blank\">www.2millennium.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1997<br><strong>President\/Owner<\/strong>: Michael Neu (owner), Angela Neu Wichmann (president)<br><strong>Number of Employees<\/strong>: 35<br><strong>Primary Vendors<\/strong>: Toshiba, Xerox<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Microsoft, CoreDial<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Managed IT (28%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Millennium Business Systems made some adjustments to its leadership team, onboarding a new director of technology and a sales manager while promoting the previous sales manager to director of sales.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/ENX-2023.jpg\" alt=\"\" class=\"wp-image-58105\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/ENX-2023.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/ENX-2023-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Millennium Business Systems executives (from left): Ryan Neu, general manager; Tony Wichmann, director of sales; and Angela Neu Wichmann, president<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Millennium Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Launch countdown. Behind the technical prowess of digital marketing agency IN2Communications, Millennium Business Systems did a reboot of its website this past October. The new site will improve the user experience and bolster the dealer\u2019s lead automation.<\/li><li>Competitive edge. Millennium Business Systems captured several school district accounts through the use of cooperative pricing from Toshiba. Another deal saw the company secure its largest managed IT customer accord to date.<\/li><li>OEM hardware. In addition to being named a Toshiba ProMasters Elite Certified Dealer, Millennium Business Systems also copped GreatAmerica\u2019s Platinum Partner honor.<\/li><li>Value variables. As a multi-line dealership, Millennium Business Systems can evaluate customer needs and select the best option based on brand strength. It also offers used hardware to help accommodate all budgets.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"300\" height=\"63\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/20230801_LOGO_CORE_Charcoal.jpg\" alt=\"\" class=\"wp-image-58108\"\/><\/figure>\n\n\n\n<p><strong>Miller Company, Inc.<br><\/strong>Louisville, KY<br><a rel=\"noreferrer noopener\" href=\"http:\/\/millermakesitwork.com\" target=\"_blank\">millermakesitwork.com<\/a><br><strong>Year Founded<\/strong>: 1978<br><strong>President\/Owner<\/strong>: Scott O. Miller<br><strong>Number of Employees<\/strong>: 48<br><strong>Primary Vendors<\/strong>: Sharp, Canon, Kyocera, HP, MBM, Dell<br><strong>Primary Solutions Offerings<\/strong>: Zultys, Microsoft<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica, DLL, LEAF<br><strong>Approximate Yearly Revenue<\/strong>: $9.5&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: VoIP (35%), MNS (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Miller Company expanded into two new markets and saw its territory expanded by manufacturer partners.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"458\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/MillerGrandOpeningLexBranch.jpg\" alt=\"\" class=\"wp-image-58109\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/MillerGrandOpeningLexBranch.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/MillerGrandOpeningLexBranch-300x225.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Miller Company celebrates a November 2023 branch opening. Shown from left are Peyton Miller, senior technology consultant; Kimberly Miller, executive vice president; June Miller, co-founder; Ed Miller, founder; and Scott Miller, president<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Miller Company Elite:<\/strong><\/p>\n\n\n\n<ul><li>Service enticements. In order to go deeper with existing accounts, the dealer offers Miller Net Gold, which discounts IT services for copier clients who have yet to transition to a full MNS partnership.<\/li><li>Trio grande. Three different school districts reached agreements for MFPs and MPS with Miller Company, with each account averaging between $100,000 and $250,000 worth of equipment.<\/li><li>Performance consistency. For more than 30 years, Miller Company has garnered Sharp\u2019s Hyakuman Kai Elite Dealer award for sales and received its Platinum Service Dealership Award. The dealer was also recognized as one of the Premier Corporate Philanthropists in Louisville.<\/li><li>Play ball. Miller Company is a sponsor for local collegiate, K-12 and Catholic sports teams. In addition to sponsoring golf tournaments that benefit several medical charities, the company also donates equipment to area nonprofits.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"300\" height=\"81\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/MTS_logo_2019.jpg\" alt=\"\" class=\"wp-image-52677\"\/><\/figure>\n\n\n\n<p><strong>MTS Office Systems<br><\/strong>Anderson, SC<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.mtsoffice.com\" target=\"_blank\">www.mtsoffice.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1982<br><strong>President\/Owner<\/strong>: Mason Smith<br><strong>Number of Employees<\/strong>: 16<br><strong>Primary Vendors<\/strong>: Toshiba, Lexmark, MBM<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, ECI Software<br><strong>Primary Leasing Partners<\/strong>: LEAF, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Hardware (99%), service\/support (48%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: MTS Office Systems reached a renewal agreement with its largest customer, a regional hospital system, on a five-year term.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"600\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Team-Picture-ENX-2022.jpg\" alt=\"\" class=\"wp-image-58111\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Team-Picture-ENX-2022.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Team-Picture-ENX-2022-300x295.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Members of the MTS Office Systems team (front row, from left): Seth Watt, senior technician; Paige Church, operations administator; Justin Wagner, vice president; and Clarence Johnson, director of service. Back: Jason Waldyke, technician; Todd Fjestad, systems analyst; Michael Conklin, director of sales; Ken Chatman, senior technician; and Mason Smith, president\/CEO<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider MTS Office Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Calling cards. Each year, sales reps provide personalized calendars to select clients. Other marketing forget-me-nots include silipint glasses, chip clips, Post-It notes and cozies.<\/li><li>Education opportunities. A non-profit community action organization with an emphasis on early childhood education for low-income families opted to go with MTS Office Systems for its technology needs. A total of 67 new devices, valued at roughly $350,000, were included in the deal.<\/li><li>Effective tool. MTS Office Systems sales reps bring high-quality color samples in a variety of paper sizes to appointments. The impressive examples always resonate with clients and prospects.<\/li><li>Good times. Employees are treated to two family events each year, one of which is a Christmas party held at a downtown Greenville venue. Topgolf outings and cookouts also allow team members to bond outside the workplace.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"350\" height=\"48\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Network-Logo-3-1.jpg\" alt=\"\" class=\"wp-image-52803\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Network-Logo-3-1.jpg 350w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/Network-Logo-3-1-300x41.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/figure>\n\n\n\n<p><strong>Network Digital Office Systems, Inc.<br><\/strong>Fairfield, NJ<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.networkdig.com\" target=\"_blank\">www.networkdig.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"alignleft size-large\"><img loading=\"lazy\" width=\"200\" height=\"200\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Peter-Salzano-President-.jpg\" alt=\"\" class=\"wp-image-58112\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Peter-Salzano-President-.jpg 200w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Peter-Salzano-President--150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><figcaption>Peter Salzano, <br>Network Digital <br>Office Systems<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Year Founded<\/strong>: 1997<br><strong>President\/Owner<\/strong>: Peter Salzano<br><strong>Number of Employees<\/strong>: 10<br><strong>Primary Vendors<\/strong>: Konica Minolta, HP, FP Mailing, Formax, Ricoh<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Jamex Vending<br><strong>Primary Leasing Partners<\/strong>: PNC Equipment Finance, Navitas Credit, Summit Funding Group, NewLane Finance<br><strong>Approximate Yearly Revenue<\/strong>: $5&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Certified refurbished equipment (19%), software (12%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: On the heels of a record year in 2022, Network Digital Office Systems is continuing on a strong growth trajectory.<\/p>\n\n\n\n<p><strong>Why We Consider Network Digital Office Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Postage due. Mailing opportunities abound for Network Digital Office Systems. Starting in 2024, all IBI postage meters are required to switch to the new IMI technology, and an estimated 800,000 meters across the country will require the conversion. The dealer is heavily marketing entry-level postage machines, enticing clients with $30.95-per-month deals. The offering has been a gateway to larger bids on copier and printer contracts.<\/li><li>Big business. Network Digital Office Systems and a large client inked an agreement that included 27 A3 devices packaged with MPS.<\/li><li>Shorter terms. Those customers unable or unwilling to commit to purchases\/long-term leasing deals can take advantage of Network Digital Office Systems\u2019 short-term flexible rental program, which the dealer feels is unrivaled in the industry.<\/li><li>Staunch supporters. Network Digital Office Systems is a big supporter of the men and women in blue via contributions to state and local law enforcement. In addition to donations for nonprofits, the dealer sponsors local organizations.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"242\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/On-Demand.png\" alt=\"\" class=\"wp-image-47772\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/On-Demand.png 240w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/On-Demand-150x150.png 150w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/><\/figure>\n\n\n\n<p><strong>On Demand, Inc.<br><\/strong>Houston, TX<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.ondemandhouston.com\" target=\"_blank\">www.ondemandhouston.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1999<br><strong>President\/Owner<\/strong>: Michael Gray<br><strong>Number of Employees<\/strong>: 20<br><strong>Primary Vendors<\/strong>: Kyocera, Xerox, Epson, FP Mailing<br><strong>Primary Solutions Offerings<\/strong>: Xerox, EcoprintQ, Kyocera<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, First Citizens Bank (formerly CIT), EverBank, DLL, Wells Fargo, PEAC Solutions<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Mailing systems, supply management services<br><strong>Biggest Accomplishment of the Past Year<\/strong>: On Demand adjusted its strategies and processes to create a better outcome for all departments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"438\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_20231109_120558.jpg\" alt=\"\" class=\"wp-image-58115\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_20231109_120558.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_20231109_120558-300x215.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider On Demand Elite:<\/strong><\/p>\n\n\n\n<ul><li>Customer-centric. On Demand sees the value of making in-person connections. Keeping close tabs on clients and discovering efficient methods to accommodate them are high priorities.<\/li><li>Mail mavens. One of the biggest growth areas for On Demand is mailing systems\u2014including meters, inserters and printers\u2014courtesy of its partnership with FP Mailing Solutions.<\/li><li>Setting the bar. Top-notch service is a major focus for On Demand. It strives to go above and beyond to ensure client needs are met and customer service exceeds expectations.<\/li><li>Helping out. On Demand provides donations to a number of charities in the communities it supports. Its team members supplements food banks, shelters and non-profit organizations through goods collections. The company is also involved in recycling programs.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"200\" height=\"39\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2020\/11\/PKT-Logo-Image.png\" alt=\"\" class=\"wp-image-42777\"\/><\/figure>\n\n\n\n<p><strong>Pearson-Kelly Technology<br><\/strong>Springfield, MO<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.pearsonkelly.com\" target=\"_blank\">www.pearsonkelly.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2004<br><strong>President\/Owner<\/strong>: Chelsey Bode<br><strong>Number of Employees<\/strong>: 48<br><strong>Primary Vendors<\/strong>: Konica Minolta, Kyocera, Canon, Toshiba<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, Elevate, Verkada, ConnectWise, Pax8, HP, Biscom, OpenText, Fortinet, Kaseya<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, DLL<br><strong>Approximate Yearly Revenue<\/strong>: $9.7&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: VoIP (105%), managed IT (22%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Pearson-Kelly Technology mobilized to replace all the 2021 loaner devices with backordered units during 2022.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"491\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_2480.jpg\" alt=\"\" class=\"wp-image-58117\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_2480.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/IMG_2480-300x241.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure>\n\n\n\n<p><strong>Why We Consider Pearson-Kelly Technology Elite:<\/strong><\/p>\n\n\n\n<ul><li>Teaching moments. Pearson-Kelly Technology, with the help of a local non-profit technology organization, hosts educational events about tech trends and strategies. These events bring in more attendees than most of the nonprofit\u2019s other presentations.<\/li><li>Bottom\u2019s up. One of the region\u2019s largest wine and spirits chains forged an agreement with Pearson-Kelly Technology, a managed IT deal that covers 15 regional branches.<\/li><li>Listen closely. Team members meet with their department leaders on a weekly basis to discuss the company\u2019s performance and to provide feedback and suggestions on how to improve. Pearson-Kelly Technology also offers flexible work schedules to accommodate employee needs.<\/li><li>Big hearts. While the dealer participates in various fundraisers for local non-profits throughout the year, its annual iCare fundraiser brings the entire company together. Whether it\u2019s a dunk tank, block party or taping company leaders to a wall, team members have a blast and raise money for worthy causes in the process.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"39\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2021\/11\/Plus-Inc-New-Logo.jpg\" alt=\"\" class=\"wp-image-47780\"\/><\/figure>\n\n\n\n<p><strong>Plus Inc.<br><\/strong>Greenville, SC<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.plusinc.net\" target=\"_blank\">www.plusinc.net<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1958<br><strong>President\/Owner<\/strong>: David Carson<br><strong>Number of Employees<\/strong>: 34<br><strong>Primary Vendors<\/strong>: Konica Minolta, Ricoh, Canon, Microsoft, Dell, HP<br><strong>Primary Solutions Offerings<\/strong>: Ingram Micro, Microsoft, PaperCut, DocuWare, SonicWall, Servosity, Trend Micro, Konica Minolta<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, U.S. Bank, in-house<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MNS (30%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Anticipating a major growth spurt during the next two years, Plus Inc. added 1,200 square feet to its existing showroom.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"329\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Plus-Inc-Mgmt-team.jpg\" alt=\"\" class=\"wp-image-58119\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Plus-Inc-Mgmt-team.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Plus-Inc-Mgmt-team-300x162.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Management team at Plus Inc.<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Plus Inc. Elite:<\/strong><\/p>\n\n\n\n<ul><li>Growth catalysts. Physical space wasn\u2019t the only expansion for Plus Inc. The dealer hired an industry veteran to focus on overall growth and solutions. Sales staff is being brought on as well to enable the company to accommodate 40% anticipated growth.<\/li><li>Clear communications. As a full-scale IT provider, Plus Inc. saw a hole in its offering that was filled with unified communications. It\u2019s paved the way for existing clients and prospects.<\/li><li>Familiar faces. All five owners of Plus Inc. are highly involved in day-to-day activities and interact with the staff. The leaders stress a family culture and encourage team members to grow in their positions or be considered for other roles.<\/li><li>Targeted spending. Plus Inc. earmarks virtually all of its advertising dollars on sponsorships with area nonprofits and professional sports teams. This has been critical in exposing the firm to a wider audience while supporting local organizations financially.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"84\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/qbs-logo-desktop-RED-1.jpg\" alt=\"\" class=\"wp-image-52795\"\/><\/figure>\n\n\n\n<p><strong>Quality Business Solutions<br><\/strong>Baltimore, MD<br><a rel=\"noreferrer noopener\" href=\"http:\/\/copyquality.com\" target=\"_blank\">copyquality.com<\/a><br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.QBSITServices.com\" target=\"_blank\">www.QBSITServices.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 2001<br><strong>President\/Owner<\/strong>: Jerry DiMartino<br><strong>Number of Employees<\/strong>: 56<br><strong>Primary Vendors<\/strong>: Konica Minolta, Kyocera, FP Mailing, MBM, HP, Dell, Formax, Fujitsu<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, IT Glue, SonicWall, Kaseya, WordPress, PaperCut, Kofax, Konica Minolta, Prism, Square 9 Softworks, Storage Guardian, Mitel, Polycom<br><strong>Primary Leasing Partners<\/strong>: In-house leasing, DLL, Wells Fargo, LEAF, GreatAmerica, First Citizens Bank (formerly CIT), U.S. Bank, PEAC Solutions<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: IT services (75%), copiers\/printers (35%), mailing solutions (30%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Quality Business Solutions bolstered its managed IT offering by adding seven new engineers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"404\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Photo-2021.jpg\" alt=\"\" class=\"wp-image-58121\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Photo-2021.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Photo-2021-300x199.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Quality Business Solutions\u2019 leadership team (front row, from left): Janey DiMartino, vice president; Christina DiMartino, admin manager; and Jerry DiMartino, CEO. Back row: Anthony DiMartino, comptroller; and Joseph DiMartino, sales manager<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Quality Business Solutions Elite:<\/strong><\/p>\n\n\n\n<ul><li>Sticking around. Quality Business Solutions enjoys a 95% customer retention rate, which it attributes to its service level and the personal attention it provides.<\/li><li>Vital signs. A health care system with eight different locations took delivery of 63 new machines. The dealer connected the client\u2019s scanning to its EMR systems without any issues, all while maintaining HIPAA compliance.<\/li><li>Hands off. Quality Business Solutions offers remote monitoring and service capabilities. In addition to using software that automatically sends accurate meter readings to its accounting system, the dealer can remotely service equipment to prevent downtime.<\/li><li>Convenient business. It\u2019s a one-stop shopping experience for clients who pick Quality Business Solutions, which offers a wide range of products including web design, IT service support, unified communications and postal solutions.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"135\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/southwest-1.png\" alt=\"\" class=\"wp-image-52793\"\/><\/figure>\n\n\n\n<p><strong>Southwest Copy Systems Inc.<\/strong><br>Albuquerque, NM<br><a rel=\"noreferrer noopener\" href=\"http:\/\/southwestcopy.com\" target=\"_blank\">southwestcopy.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1992<br><strong>President\/Owner<\/strong>: Kevin Simpson<br><strong>Number of Employees<\/strong>: 31<br><strong>Primary Vendors<\/strong>: Toshiba, HP, Sharp, Lexmark<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Kaseya, Square 9 Softworks, Intermedia, Microsoft, Collabrance, Fortinet<br><strong>Primary Leasing Partners<\/strong>: DLL, GreatAmerica, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MFPs (190%), VoIP\/MNS (132%), MPS (25%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Southwest Copy Systems funneled its energies into improving internal processes and leveraging the power of cutting-edge software and tools.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/SWCS-ENX-Pic-October-2022.jpg\" alt=\"\" class=\"wp-image-58124\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/SWCS-ENX-Pic-October-2022.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/SWCS-ENX-Pic-October-2022-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>The leadership team at Southwest Copy Systems, front row (from left): Melissa Armijo, office manager; Kevin Simpson, president; and Allison Simpson, CFO. Back row: Patrick Garcia, sales manager; Jane Candelaria, parts\/supply manager; and Pat Leake, IT manager<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Southwest Copy Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Tech savvy. One of the pivotal growth factors was the decision to hire specialists to manage the company\u2019s new products and solutions. The move was fortuitous, as Southwest Copy Systems posted a growth rate exceeding 120% over the previous year.<\/li><li>Top changes. As mentioned, Southwest Copy Systems employed process improvements, one of which was automating repetitive, mundane and time-consuming tasks. This enabled team members to concentrate on more high-value assignments.<\/li><li>Repeat success. Southwest Copy Systems prides itself on being able to forge meaningful, long-time relationships with its clients, as evidenced by its 97% customer retention rate.<\/li><li>Worthy causes. Among the organizations supported by Southwest Copy Systems are Catholic Charities and St. Jude\u2019s Children\u2019s Hospital. The dealer also provides free use of the company\u2019s stadium suite for charity auctions.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"250\" height=\"84\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/stones-1.png\" alt=\"\" class=\"wp-image-52791\"\/><\/figure>\n\n\n\n<p><strong>Stone\u2019s Office Equipment<\/strong><br>Richmond, VA<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.stonesoffice.com\" target=\"_blank\">www.stonesoffice.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1970<br><strong>President\/Owner<\/strong>: Sam Stone<br><strong>Number of Employees<\/strong>: 26<br><strong>Primary Vendors<\/strong>: Sharp, Lexmark, Epson, Kodak, Wellsys<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, etherFAX<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica, Wells Fargo<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Solutions (59%), copiers (40%), IT services (30%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Due to supply chain shortages, Stone\u2019s Office Equipment offered loaner machines to clients in need and extended leases at a deep discount.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"407\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Full_Image_040_039.jpg\" alt=\"\" class=\"wp-image-58127\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Full_Image_040_039.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Full_Image_040_039-300x200.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Stone\u2019s Office Equipment executives (from left): Mike Berry, vice president of service; Tina Berry, vice president; and Sam Stone, president<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Stone\u2019s Office Equipment Elite:<\/strong><\/p>\n\n\n\n<ul><li>You\u2019re IT. Stone\u2019s Copier Connect, a significant enhancement to the company\u2019s IT offering, concentrates on connectivity of the office copier and printer rather than entire network, which provides customers time and money savings.<\/li><li>Convenient clicks. Stone\u2019s Office Equipment signed on with Keypoint Intelligence to implement the UVERCE ecommerce platform, bolstering online sales and providing clients with another way to conduct business with the dealer.<\/li><li>Educated success. One of the largest school systems in the region inked a renewal with Stone\u2019s Office Equipment and was furnished with Sharp MFPs and digital displays.<\/li><li>ROY candidate. In addition to capturing Sharp\u2019s Hyakuman Kai Elite Dealer and Platinum Service awards, Stone\u2019s Office Equipment was named Rookie of the Year by Wellsys for its success in selling bottle-less water coolers.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"300\" height=\"87\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/US-BUNINESS-SYSTEMS-INC-01-1.jpg\" alt=\"\" class=\"wp-image-52787\"\/><\/figure>\n\n\n\n<p><strong>U.S. Business Systems, Inc.<br><\/strong>Elkhart, IN<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.usbus.com\" target=\"_blank\">www.usbus.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1992<br><strong>President\/Owner<\/strong>: Ron Hulett<br><strong>Number of Employees<\/strong>: 30<br><strong>Primary Vendors<\/strong>: Kyocera, Sharp, HP, Lenovo, Toshiba, Zebra<br><strong>Primary Solutions Offerings<\/strong>: Microsoft, Ubiquiti, SonicWall, Kaseya, Dropsuite, IT Glue, Square 9 Softworks, Malwarebytes<br><strong>Primary Leasing Partners<\/strong>: U.S. Bank, GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: MNS (22%), MPS (18%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: U.S. Business Systems endured some transitional challenges following the passing of President and CEO Michael Kidd, yet persevered and made some considerable strides.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"664\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Ron-Caitlyn-and-Tim-Kyocera-Gold-Dealer-Award.jpg\" alt=\"\" class=\"wp-image-58129\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Ron-Caitlyn-and-Tim-Kyocera-Gold-Dealer-Award.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/Ron-Caitlyn-and-Tim-Kyocera-Gold-Dealer-Award-276x300.jpg 276w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Executives from U.S. Business Systems accept the Kyocera Gold Dealer awards, Shown from left are Ron Hulett, president and CEO; Caitlyn Miller, sales director; and Tim Hulett, vice president and operations director<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider U.S. Business Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Varied approach. By tapping the services of an outside marketing firm, U.S. Business Systems was able to craft a strategy that includes multiple client and prospect touchpoints while using a variety of channels and messaging.<\/li><li>New look. The biggest win, a \u201ctotal technology makeover,\u201d was a $500,000 pact for a client with nearly 30 locations. IT infrastructure and managed services enabled the agreement to provide a strong recurring revenue stream.<\/li><li>Team values. The dealer uses employee \u201cpods\u201d to gain insight and feedback on subjects including policies, processes and leadership improvement. Team members also have the chance to partake in \u201cDonut Day,\u201d the company\u2019s weekly breakfast. Additionally, they\u2019re treated to game tickets for the local minor league baseball team.<\/li><li>Trophy time. U.S. Business Systems has won a pair of honors in the Northwest Indiana Best of Business Awards in back-to-back years: Best Information Technology Consulting Firm and Best Place to Purchase Office Equipment and Supplies.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"260\" height=\"97\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/11\/United-Office-Logo.jpg\" alt=\"\" class=\"wp-image-26891\"\/><\/figure>\n\n\n\n<p><strong>United Office Systems, Inc.<br><\/strong>Marietta, GA<br><a rel=\"noreferrer noopener\" href=\"http:\/\/unitedos.com\" target=\"_blank\">unitedos.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1992<br><strong>President\/Owner<\/strong>: Michael Walsh<br><strong>Number of Employees<\/strong>: 25<br><strong>Primary Vendors<\/strong>: Konica Minolta, Lexmark<br><strong>Primary Solutions Offerings<\/strong>: PaperCut, Konica Minolta, Prism<br><strong>Primary Leasing Partners<\/strong>: Wells Fargo, LEAF, U.S. Bank<br><strong>Approximate Yearly Revenue<\/strong>: $5-$10&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Cloud phones (50%), MNS (35%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: United Office Systems continues to thrive in selling cloud-based phone systems, which has been a catalyst for managed network services.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"338\" src=\"https:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/UOS-2.jpg\" alt=\"\" class=\"wp-image-58132\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/UOS-2.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2023\/11\/UOS-2-300x166.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>United Office Systems executives (from left): Michael Walsh, president; Michelle Daniel, vice president; and David Harding, director of service<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider United Office Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Customer outreach. The dealer engaged a third-party marketing company to implement and manage telemarketing, increasing outbound lead generation.<\/li><li>Constant contact. Frequency is the key for United Office Systems in keeping customers and prospects engaged. The dealer sends out weekly emails regarding its products and services.<\/li><li>Teaching moments. A major coup last year saw United Office Systems secure the winning bid in a contract with a local school district. A total of 250 A3 multifunction units were placed.<\/li><li>Employee autonomy. In an effort to ensure clients get the quickest and most effective solutions, United Office Systems empowers its clients to make key decisions in their best interests.<\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"240\" height=\"63\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2017\/11\/Vision-Office-Systems.png\" alt=\"\" class=\"wp-image-26896\"\/><\/figure>\n\n\n\n<p><strong>Vision Office Systems, Inc.<br><\/strong>Charlotte, NC<br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.visionofficesystems.com\" target=\"_blank\">www.visionofficesystems.com<\/a><br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.vosupstate.com\" target=\"_blank\">www.vosupstate.com<\/a><\/p>\n\n\n\n<p><strong>Year Founded<\/strong>: 1997<br><strong>President\/Owner<\/strong>: Fred R. Habbal<br><strong>Number of Employees<\/strong>: 40<br><strong>Primary Vendors<\/strong>: Canon, Sharp, Lexmark, Brother, KIP<br><strong>Primary Solutions Offerings<\/strong>: Intermedia, Canon, PaperCut<br><strong>Primary Leasing Partners<\/strong>: GreatAmerica<br><strong>Approximate Yearly Revenue<\/strong>: $5&nbsp;million<br><strong>Fastest-Growing Business Segments<\/strong>: Pro A\/V (250%)<br><strong>Biggest Accomplishment of the Past Year<\/strong>: Vision Office Systems is now the only locally owned dealer in Charlotte and is enjoying continued growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"610\" height=\"461\" src=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/from-left-Fred-Habbal-Jason-Habbal-1.jpg\" alt=\"\" class=\"wp-image-52780\" srcset=\"http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/from-left-Fred-Habbal-Jason-Habbal-1.jpg 610w, http:\/\/www.enxmag.com\/twii\/wp-content\/uploads\/2022\/11\/from-left-Fred-Habbal-Jason-Habbal-1-300x227.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><figcaption>Vision Office Systems executives Fred (left) and Jason Habbal<\/figcaption><\/figure>\n\n\n\n<p><strong>Why We Consider Vision Office Systems Elite:<\/strong><\/p>\n\n\n\n<ul><li>Profit generator. In-bound lead generation is completely handed in-house. Vision Office Systems has reaped hundreds of thousands of dollars in sales through its website during the past three years as its marketing team continues to channel its energies there.<\/li><li>Trophy catch. In probably one of the organization\u2019s largest-ever takedowns, a worldwide company signed off on a large A\/V project. The multi-year accord will have a total value of about $10.5&nbsp;million.<\/li><li>Identity makeover. After years of being known as \u201cthe copier people,\u201d Vision Office Systems is recasting itself as a one-stop source for all office technology needs.<\/li><li>Fore benefit. Vision Office Systems sponsors and takes part in a number of golf tournaments that benefit non-profit organizations. The dealer also backs the Lake Wylie Children\u2019s Charity, which provides funding to families with children facing life-threatening illnesses, and Shriners Children\u2019s hospitals.<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Advanced Business EquipmentAsheville, NCwww.abecarolina.com Year Founded: 1981President\/Owner: Kevin JacksonNumber of Employees: 33Primary Vendors: Konica Minolta, Canon, KIP, Dell, HP, MBMPrimary Solutions Offerings: Microsoft, OneScreen, Canon, KIP, PaperCut, Prism, Ubiquity, ConnectWise, FortinetPrimary Leasing Partners: GreatAmerica, DLLApproximate Yearly Revenue: $5-$10&nbsp;millionFastest-Growing Business Segments: Unified communications (39%)Biggest Accomplishment of the Past Year: Advanced Business Equipment invested in a new office suite in Greenville, South Carolina, to support the upstate branch. Why We Consider Advanced Business Equipment Elite: Marketing materials. Advanced Business Equipment revamped its marketing materials, with single-sheet leave behinds organized by vertical. Customer testimonials are included for every segment. Major undertaking. In one of the most profitable but tricky jobs of the past year, Advanced Business Equipment updated a complex client with national locations that are outside the dealer\u2019s service footprint. It entailed overcoming various logistical issues. Tailored fit. It\u2019s important to Advanced Business Equipment that clients receive the proper products for their individual needs. Its exemplary post-sales service performance is underscored by its five-star Google reviews and website testimonials. Helping hands. Advanced Business Equipment employees teamed up with United Way of Asheville and Buncombe County. Employees donated the cost of 24 backpacks, which was then matched by CEO Kevin Jackson. The dealer has also donated more than $100,000 to non-profit customers during its history. Applied Business ConceptsBaton Rouge, LAwww.abcla.com Year Founded: 1996President\/Owner: Jeff RagusaNumber of Employees: 26Primary Vendors: Sharp, Duplo, KIP, Kyocera, EpsonPrimary Solutions Offerings: PaperCut, GoldFaxPrimary Leasing Partners: GreatAmericaApproximate Yearly Revenue: $5-$10&nbsp;millionFastest-Growing Business Segments: Government (24%), MPS (13%), A4 (17%)Biggest Accomplishment of the Past Year: Applied Business Concepts added experience to its management team when Barrett Teller became the new general manager of the New Orleans operations. Why We Consider Applied Business Concepts Elite: Hands on. Owner Jeff Ragusa is involved in day-to-day operations and sales transactions for Applied Business Concepts, which allows the company to be adaptive and responsive to client needs. Vertical excellence. Applied Business Concepts continues to make serious inroads with the state and local government sector in leveraging contract opportunities. Supplying Sharp-manufactured products, which were readily available during supply chain shortages, aided the dealer\u2019s cause. Top performer. Sharp has recognized Applied Business Concepts with its Hyakuman Kai Elite Dealer award every year since 1999. The company also notched Sharp\u2019s Platinum Service Dealer award and GreatAmerica Financial Services\u2019 Premier Partner. Community caring. Applied Business Concepts supports Samaritan\u2019s Purse, which provides disaster relief, and Folds of Honor, a scholarship program for the children of fallen or disabled American veterans and first responders. Associated Business TechnologiesNorth Salt Lake, UTwww.abtyes.com Year Founded: 2017President\/Owner: Richard MullerNumber of Employees: 20Primary Vendors: Canon, HP, Xerox, Kyocera, KIP, Brother, Zebra, Formax, KIP, MBMPrimary Solutions Offerings: PaperCut, MyQ, Canon, HP, Square 9 Softworks, RingCentralPrimary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services, FITTLE (Xerox)Approximate Yearly Revenue: $5-$10&nbsp;millionFastest-Growing Business Segments: MPS (20%), solutions (20%), hardware (15%)Biggest Accomplishment of the Past Year: Associated Business Technologies beefed up its digital marketing strategy with the launch of a new website, an ecommerce sales platform and a dedicated social\/digital media marketing representative. Why We Consider Associated Business Technologies Elite: Service speaks. Associated Business Technologies takes great pride in its service acumen. Its key selling points include response times under three hours, seven-day service at no additional charge, a 98% guaranteed uptime and 60-minute technician response. Top takedown. One of the year\u2019s biggest wins saw the company secure an MPS deal that entailed more than 200 new HP A4s as well as an HP Secure Print implementation. Employee enticements. With an eye toward ensuring employees can enjoy a satisfying work-life balance, Associated Business Technologies eliminated accrued vacation and launched a flexible unlimited time off policy that allows time for family and rest. Charitable efforts. The dealer actively supports charitable events held by customers and donates equipment to local organizations, helping to reduce their costs. Employees are also allotted paid time off to dedicate to the community. BASE TechnologiesBethel, CTbaseinc.combaseincstore.com Year Founded: 1992President\/Owner: Michael BoyleNumber of Employees: 28Primary Vendors: Kyocera, HPPrimary Solutions Offerings: Square 9 Softworks, PaperCut, MyQ, KyoceraPrimary Leasing Partners: LEAF, Wells Fargo, First Citizens Bank (formerly CIT), DLLApproximate Yearly Revenue: $5-$10&nbsp;millionFastest-Growing Business Segments: Back-file scanning (62%)Biggest Accomplishment of the Past Year: BASE Technologies relaunched its website in June, merging its ecommerce site in the process, to simplify doing business. Why We Consider BASE Technologies Elite: Dialing profits. In working with a telemarketing company, BASE Technologies is able to generate new leads for its sales team. The dealer\u2019s also increasing its social media activity to build engagement with customers. Big Apple. BASE Technologies signed off on a deal with a large community center in New York City, furnishing 10 A3 and A4 devices. Employee perks. The dealer coordinates various team activities throughout the year, including summer barbecues and boat trips to Long Island for dinner. Community support. In addition to financial support in the form of funds that employees can dedicate to a cause of their choice, BASE Technologies also provides paid time off to help mentor local students. The dealer also funded a local non-profit health care clinic fundraiser. Bay CopyRockland, MAbaycopy.com Year Founded: 1972President\/Owner: Ray BelangerNumber of Employees: 28Primary Vendors: Konica Minolta, Muratec, Toshiba, LexmarkPrimary Solutions Offerings: MPS, office productsPrimary Leasing Partners: GreatAmericaApproximate Yearly Revenue: $5-$10&nbsp;millionFastest-Growing Business Segments: Office supplies (28%), hardware (20%), MPS (11%)Biggest Accomplishment of the Past Year: When a major fire forced a health care client to evacuate more than 300 patients, Bay Copy assisted in moving its services and resources to other locations. Why We Consider Bay Copy Elite: Peer engagement. Bay Copy participates in national and regional organizations, from the Select Dealer Group to the Lexmark Dealer Advisory Board and the South Shore Chamber of Commerce. These groups help yield effective marketing strategies. Enhanced profile. In an effort to step up its visibility, Bay Copy is increasing its post frequency on social media platforms including Facebook and LinkedIn. The dealer is also focusing on email campaigns and e-newsletters. Thought leader. With a strong grounding in the health care sector, backed by employees with decades of [&hellip;]<\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[81],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/58080"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=58080"}],"version-history":[{"count":31,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/58080\/revisions"}],"predecessor-version":[{"id":58299,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/58080\/revisions\/58299"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=58080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=58080"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=58080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}