{"id":55250,"date":"2023-05-25T11:44:00","date_gmt":"2023-05-25T18:44:00","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=55250"},"modified":"2023-05-25T11:44:02","modified_gmt":"2023-05-25T18:44:02","slug":"known-unknowns-tabs-difference-maker-peter-davey-doesnt-sweat-learning-process","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2023\/05\/known-unknowns-tabs-difference-maker-peter-davey-doesnt-sweat-learning-process\/","title":{"rendered":"Known Unknowns: TABS Difference Maker Peter Davey Doesn\u2019t Sweat Learning Process"},"content":{"rendered":"\n
\"\"
Peter Davey, Toshiba<\/figcaption><\/figure><\/div>\n\n\n\n

Former two-time Secretary of State Donald Rumsfeld once delivered a speech about the \u201cunknown unknowns\u201d in addressing Iraq and its purported link to weapons of mass destruction. The quote, confusing in its repetition yet stunningly logical, pointed out that \u201cThere are known knowns, things we know that we know; and there are known unknowns, things that we know we don’t know. But there are also unknown unknowns, things we do not know we don’t know.\u201d<\/p>\n\n\n\n

Without pulling on any logic threads, most of us are bedeviled by the \u201cthings that we know we don\u2019t know\u201d because they can produce frustration, anxiety and a degree of imposter syndrome when related to our work. But the road to wisdom doesn\u2019t need to be a bumpy one.<\/p>\n\n\n\n

Take Peter Davey, the vice president of solutions and professional services for Toshiba America Business Solutions. Earlier in his career, he was an IT director, a vocation that by its very nature is constantly adding reams to the pile of \u201cknown unknowns.\u201d But when Davey shifted gears from being a digital specialist for Konica to a production system specialist for IKON Office Solutions in the 1990s, he found the learning process was only beginning. Yet, he remained unfazed.<\/p>\n\n\n\n

\u201cMy time at IKON was a turning point for me,\u201d said Davey, a 2023 ENX Magazine<\/em> Difference Maker. \u201cI realized I knew much less than I thought I did, so I put my head down and learned everything I could.\u201d<\/p>\n\n\n\n

Davey focused heavily on the solutions and professional services business, which set him on a path that would eventually lead to his 19-year journey with Toshiba. He\u2019s solidified a reputation for getting things done. Being long since at ease with his knowledge base (although not complacent when it comes to expanding upon it) Davey loves to focus on developing fellow teammates at Toshiba.<\/p>\n\n\n\n

It\u2019s a matter of paying it forward, really. Davey cites a former VP, John Bihr, who worked with him at all three stops in his office technology career. Bihr took Davey under his wing and provided him with insight and perspective. In addition to helping him think strategically, Bihr \u201csaved me from falling flat on my face more than once,\u201d Davey admitted.<\/p>\n\n\n\n

It\u2019s a reminder that organizations have a vested interest in ensuring those still-developing individuals have a safety net, which ultimately benefits the customer. \u201cMore than anything, our employee\u2019s growth has the biggest impact on our ability to change and positively impact our clients,\u201d Davey noted. \u201cWhat drives me is helping to make our company transition to being much more services-led and focused on delivering client outcomes.\u201d<\/p>\n\n\n\n

Value Props<\/strong><\/p>\n\n\n\n

In his current role, Davey quarterbacks the development of Toshiba\u2019s national solutions and services strategy, along with its go-to-market approach. Blessed with advanced organizational development, project management and implementation skills, Davey set the tone for his career with the organization in 2004, when he developed, built and increased both the revenue and profitability of the company\u2019s professional services business in Florida. That led to his ascension to leading Toshiba\u2019s national professional services business.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

It\u2019s been an exciting time for Davey and his team. Toshiba captured several large stand-alone software and service deals in 2022. In the process, he feels the team is exhibiting a higher level of capability and sophistication than it did previously, which is laying a strong foundation for growth moving forward.<\/p>\n\n\n\n

Davey hopes to build on his own value proposition by becoming a stronger leader, setting a better example and having more patience. If his department\u2019s performance is any indication, Davey is heading in the right direction.<\/p>\n\n\n\n

\u201cWe have gotten our services business to a point where it\u2019s a significant part of our overall business,\u201d he said. \u201cGrowing and scaling the business while bringing our clients greater value is and will continue to be our focus for 2023 and beyond.\u201d<\/p>\n\n\n\n

A fun fact about Davey: he is a former rugby player, with an emphasis on former (\u201cI\u2019m too old for that now,\u201d he noted). In his spare time, he enjoys hiking and lifting weights.<\/p>\n","protected":false},"excerpt":{"rendered":"

Former two-time Secretary of State Donald Rumsfeld once delivered a speech about the \u201cunknown unknowns\u201d in addressing Iraq and its purported link to weapons of mass destruction. The quote, confusing in its repetition yet stunningly logical, pointed out that \u201cThere are known knowns, things we know that we know; and there are known unknowns, things that we know we don’t know. But there are also unknown unknowns, things we do not know we don’t know.\u201d Without pulling on any logic threads, most of us are bedeviled by the \u201cthings that we know we don\u2019t know\u201d because they can produce frustration, anxiety and a degree of imposter syndrome when related to our work. But the road to wisdom doesn\u2019t need to be a bumpy one. Take Peter Davey, the vice president of solutions and professional services for Toshiba America Business Solutions. Earlier in his career, he was an IT director, a vocation that by its very nature is constantly adding reams to the pile of \u201cknown unknowns.\u201d But when Davey shifted gears from being a digital specialist for Konica to a production system specialist for IKON Office Solutions in the 1990s, he found the learning process was only beginning. Yet, he remained unfazed. \u201cMy time at IKON was a turning point for me,\u201d said Davey, a 2023 ENX Magazine Difference Maker. \u201cI realized I knew much less than I thought I did, so I put my head down and learned everything I could.\u201d Davey focused heavily on the solutions and professional services business, which set him on a path that would eventually lead to his 19-year journey with Toshiba. He\u2019s solidified a reputation for getting things done. Being long since at ease with his knowledge base (although not complacent when it comes to expanding upon it) Davey loves to focus on developing fellow teammates at Toshiba. It\u2019s a matter of paying it forward, really. Davey cites a former VP, John Bihr, who worked with him at all three stops in his office technology career. Bihr took Davey under his wing and provided him with insight and perspective. In addition to helping him think strategically, Bihr \u201csaved me from falling flat on my face more than once,\u201d Davey admitted. It\u2019s a reminder that organizations have a vested interest in ensuring those still-developing individuals have a safety net, which ultimately benefits the customer. \u201cMore than anything, our employee\u2019s growth has the biggest impact on our ability to change and positively impact our clients,\u201d Davey noted. \u201cWhat drives me is helping to make our company transition to being much more services-led and focused on delivering client outcomes.\u201d Value Props In his current role, Davey quarterbacks the development of Toshiba\u2019s national solutions and services strategy, along with its go-to-market approach. Blessed with advanced organizational development, project management and implementation skills, Davey set the tone for his career with the organization in 2004, when he developed, built and increased both the revenue and profitability of the company\u2019s professional services business in Florida. That led to his ascension to leading Toshiba\u2019s national professional services business. It\u2019s been an exciting time for Davey and his team. Toshiba captured several large stand-alone software and service deals in 2022. In the process, he feels the team is exhibiting a higher level of capability and sophistication than it did previously, which is laying a strong foundation for growth moving forward. Davey hopes to build on his own value proposition by becoming a stronger leader, setting a better example and having more patience. If his department\u2019s performance is any indication, Davey is heading in the right direction. \u201cWe have gotten our services business to a point where it\u2019s a significant part of our overall business,\u201d he said. \u201cGrowing and scaling the business while bringing our clients greater value is and will continue to be our focus for 2023 and beyond.\u201d A fun fact about Davey: he is a former rugby player, with an emphasis on former (\u201cI\u2019m too old for that now,\u201d he noted). In his spare time, he enjoys hiking and lifting weights.<\/p>\n","protected":false},"author":166,"featured_media":54826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3626,80,1650,82,84,1638],"tags":[4327],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/55250"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=55250"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/55250\/revisions"}],"predecessor-version":[{"id":55252,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/55250\/revisions\/55252"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/54826"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=55250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=55250"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=55250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}