{"id":31313,"date":"2018-10-25T09:40:21","date_gmt":"2018-10-25T16:40:21","guid":{"rendered":"https:\/\/www.enxmag.com\/twii\/?p=31313"},"modified":"2018-10-25T09:50:08","modified_gmt":"2018-10-25T16:50:08","slug":"epson-difference-maker-elliot-williams-a-master-of-problem-solving","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/editors-blog\/2018\/10\/epson-difference-maker-elliot-williams-a-master-of-problem-solving\/","title":{"rendered":"Epson Difference Maker Elliot Williams a Master of Problem Solving"},"content":{"rendered":"
\"\"

Elliot Williams,
Epson America Inc.<\/p><\/div>\n

Director and writer Woody Allen is credited with the phrase \u201c80 percent of life is showing up.\u201d Perhaps it is what we do, after we arrive, that closes the gap on the remaining 20 percent.<\/p>\n

Elliot Williams loves that phrase, likely because the product manager at Epson America works most of his magic in that 20 percent range. But that doesn\u2019t mean there\u2019s little value in just coming to work every day; that opens the door to a world of possibilities.<\/p>\n

\u201cMost people are too afraid to admit when they don\u2019t know the answer or what to do,\u201d said Williams, a 2018 ENX Magazine<\/em> Difference Maker. \u201cMany times, just showing up and working with others, you can find the right answer.\u201d<\/p>\n

Williams has become a master of finding solutions in his 20-plus year career in the printing industry. Boasting a background in engineering, he had worked with Ford Motor Company as a manufacturing engineer before joining Intel Corp. as a senior financial analyst. That created a bridge to an 11-year career with HP and Memjet, and ultimately his current role with Epson America.<\/p>\n

Williams has made his mark with Epson in a relatively short timeframe. He guided the launch of the WorkForce Enterprise WF-C20590, Epson\u2019s debut high-speed color line head printer. Williams also ushered in Epson\u2019s WorkForce Pro WF-C869R, WF-R8590, WF-R5690, and WF-R5190 products with Replaceable Ink Pack System technology.<\/p>\n

Listening and Hearing<\/strong><\/p>\n

The key for Williams is understanding other people\u2019s perspectives, and by listening intently to their challenges and objectives, he can better communicate how Epson\u2019s solutions can meet those needs. \u201cI love solving problems, so I find it rewarding to help customers achieve their business objectives by selling and\/or using Epson office printers,\u201d he noted.<\/p>\n

One of Williams\u2019 biggest influences was Bill McGlynn, the now-retired CEO of Memjet Home and Office. \u201cHe once told me, \u2018Remember that most people come to work every day trying to do what they think is right. You can achieve more than they think.\u2019\u201d<\/p>\n

\"\"Williams considers the 2017 launch of Epson\u2019s WorkForce Enterprise WF-C20590 to be a significant achievement for the manufacturer. He hopes to use 2019 as a platform to expose the company\u2019s compelling value proposition to more customers, saving them time and money while growing Epson\u2019s business.<\/p>\n

The philosophy of developing products that speak to customer pain points is ingrained in Epson\u2019s DNA, and he believes it is the driving force behind why channel partners enjoy working with the manufacturer.<\/p>\n

\u201cWith the launch of Epson\u2019s WorkForce Enterprise solutions, we have the opportunity to deliver best-in-class office printing solutions to those who may not have considered Epson before,\u201d Williams remarked. \u201cAnd, our portfolio will continue to grow through Epson\u2019s ongoing innovation.\u00a0 As our solutions and business expand, I want to be sure we maintain that personal touch with our partners and customers.\u201d<\/p>\n

Williams and his wife, Ellecia, are the parents of two teenagers, and they enjoy supporting their children\u2019s passions. Williams loves to travel, and his favorite hot spot is Kapaa, Hawaii. He also tries to carve out a little time each weekend to take a stroll on the beach.<\/p>\n","protected":false},"excerpt":{"rendered":"

Director and writer Woody Allen is credited with the phrase \u201c80 percent of life is showing up.\u201d Perhaps it is what we do, after we arrive, that closes the gap on the remaining 20 percent. Elliot Williams loves that phrase, likely because the product manager at Epson America works most of his magic in that 20 percent range. But that doesn\u2019t mean there\u2019s little value in just coming to work every day; that opens the door to a world of possibilities. \u201cMost people are too afraid to admit when they don\u2019t know the answer or what to do,\u201d said Williams, a 2018 ENX Magazine Difference Maker. \u201cMany times, just showing up and working with others, you can find the right answer.\u201d Williams has become a master of finding solutions in his 20-plus year career in the printing industry. Boasting a background in engineering, he had worked with Ford Motor Company as a manufacturing engineer before joining Intel Corp. as a senior financial analyst. That created a bridge to an 11-year career with HP and Memjet, and ultimately his current role with Epson America. Williams has made his mark with Epson in a relatively short timeframe. He guided the launch of the WorkForce Enterprise WF-C20590, Epson\u2019s debut high-speed color line head printer. Williams also ushered in Epson\u2019s WorkForce Pro WF-C869R, WF-R8590, WF-R5690, and WF-R5190 products with Replaceable Ink Pack System technology. Listening and Hearing The key for Williams is understanding other people\u2019s perspectives, and by listening intently to their challenges and objectives, he can better communicate how Epson\u2019s solutions can meet those needs. \u201cI love solving problems, so I find it rewarding to help customers achieve their business objectives by selling and\/or using Epson office printers,\u201d he noted. One of Williams\u2019 biggest influences was Bill McGlynn, the now-retired CEO of Memjet Home and Office. \u201cHe once told me, \u2018Remember that most people come to work every day trying to do what they think is right. You can achieve more than they think.\u2019\u201d Williams considers the 2017 launch of Epson\u2019s WorkForce Enterprise WF-C20590 to be a significant achievement for the manufacturer. He hopes to use 2019 as a platform to expose the company\u2019s compelling value proposition to more customers, saving them time and money while growing Epson\u2019s business. The philosophy of developing products that speak to customer pain points is ingrained in Epson\u2019s DNA, and he believes it is the driving force behind why channel partners enjoy working with the manufacturer. \u201cWith the launch of Epson\u2019s WorkForce Enterprise solutions, we have the opportunity to deliver best-in-class office printing solutions to those who may not have considered Epson before,\u201d Williams remarked. \u201cAnd, our portfolio will continue to grow through Epson\u2019s ongoing innovation.\u00a0 As our solutions and business expand, I want to be sure we maintain that personal touch with our partners and customers.\u201d Williams and his wife, Ellecia, are the parents of two teenagers, and they enjoy supporting their children\u2019s passions. Williams loves to travel, and his favorite hot spot is Kapaa, Hawaii. He also tries to carve out a little time each weekend to take a stroll on the beach.<\/p>\n","protected":false},"author":166,"featured_media":29136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[80,1650,82,84,1638],"tags":[181],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31313"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=31313"}],"version-history":[{"count":2,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31313\/revisions"}],"predecessor-version":[{"id":31316,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/31313\/revisions\/31316"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media\/29136"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=31313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=31313"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=31313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}