{"id":30651,"date":"2018-08-27T10:06:28","date_gmt":"2018-08-27T17:06:28","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=30651"},"modified":"2018-10-29T06:53:53","modified_gmt":"2018-10-29T13:53:53","slug":"resetting-fault-codes-for-the-families-in-the-xerox-dc250-style","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/tech-tip\/2018\/08\/resetting-fault-codes-for-the-families-in-the-xerox-dc250-style\/","title":{"rendered":"Resetting Fault Codes for the Families in the Xerox DC250 Style"},"content":{"rendered":"

Xerox Families: 550\/C70, DCP700, J75\/C75, DC250\/DC260, WC-7675 and WC-7775<\/strong><\/p>\n

An increasingly common topic, which has been asked about many times over, has to do with resetting fault codes from diagnostics on the more recent families in the DC250 style. In a previous article, we looked at similarities and differences among the many families in this series, but the fault codes were not addressed at the time.<\/em><\/p>\n

This is because even though they remained familiar, the memory codes that need to be reset to \u201c0\u201d to clear the faults change for each new family of machines. So let\u2019s first have a peek at some of the subtle changes in the diagnostic-access procedures and how to navigate the diagnostic menus. Then, we\u2019ll cover the faults that require resetting, and see what\u2019s changed over the years.<\/p>\n

The procedure for getting into UI (User Interface) Diagnostics and navigating the menus to find \u201cNVM Read\/Write\u201d depends on which family of machines you\u2019re working on. Important: do not use the other function \u201cNVM Initialize\u201d to try to clear faults unless you have the tools and firmware and backup files to restore the machine to its original settings. (Note: NVM stands for Non Volatile Memory)<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Fault Code<\/th>\nDescription<\/th>\nNVM value:
\nMust Reset to \u201c0\u201d
\nFor DC240\/250,
\nDC-242\/252\/260,
\nWC-7655\/7665\/7675,
\nWC-7755\/7765\/7775<\/th>\n		For 550\/560\/570
\nC60\/C70<\/th>\n		For DCP700\/700i
\n(*770 ONLY)<\/th>\n		For C75\/J75<\/th>\n<\/tr>\n
010-319
\n(310-319)<\/td>\n		Fuser Heat Control
\nProblem<\/td>\n		Reset to 0: 744-351<\/td>\n744-351<\/td>\n744-361
\n(*744-507)<\/td>\n		745-092 &
\n765-531<\/td>\n<\/tr>\n
010-320
\n(310-320)<\/td>\n		Fuser Overheat<\/td>\nReset to 0: 744-350<\/td>\n745-416<\/td>\n744-360
\n(*744-506)<\/td>\n		745-092 &
\n765-531<\/td>\n<\/tr>\n
010-324
\n(310-324)<\/td>\n		Fuser Failure<\/td>\nReset to 0: 744-352<\/td>\n744-352<\/td>\n744-352<\/td>\n744-092 &
\n765-531<\/td>\n<\/tr>\n
042-326
\n(342-326)<\/td>\n		IBT Belt Home Sensing Problem<\/td>\nReset to 0: 741-105<\/td>\n741-119<\/td>\n741-106<\/td>\n741-132<\/td>\n<\/tr>\n
093-314
\n(393-314)<\/td>\n		Toner Dispense Problem (Yellow)<\/td>\nReset to 0: 762-312<\/td>\n762-368<\/td>\n762-312<\/td>\n762-316<\/td>\n<\/tr>\n
093-315
\n(393-315)<\/td>\n		Toner Dispense Problem (Magenta)<\/td>\nReset to 0: 762-313<\/td>\n762-369<\/td>\n762-313<\/td>\n762-317<\/td>\n<\/tr>\n
093-316
\n(393-316)<\/td>\n		Toner Dispense
\nProblem (Cyan)<\/td>\n		Reset to 0: 762-314<\/td>\n762-370<\/td>\n762-314<\/td>\n762-318<\/td>\n<\/tr>\n
093-317
\n(393-317)<\/td>\n		Toner Dispense Problem (Black)<\/td>\nReset to 0: 762-315<\/td>\n762-371<\/td>\n762-315<\/td>\n762-319<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\nAccessing Diagnostics, and how to get into \u201cNVM Read\/Write\u201d<\/strong><\/p>\n

DC250 Family (DocuColor) DC-240\/242\/250\/252\/260<\/p>\n

    \n
  1. Hold down the \u201c0\u201d button for five full seconds, and while still holding the \u201c0,\u201d press \u201cStart.\u201d A prompt for a password will show up (the \u201cCE Access Number\u201d).<\/li>\n
  2. Use the default password \u201c6789,\u201d and press \u201cConfirm.\u201d<\/li>\n
  3. Press the \u201cLog-in\/out\u201d button.<\/li>\n
  4. On the touchscreen, press \u201cSystem Settings,\u201d \u201cCommon Settings\u201d and finally \u201cMaintenance\/Diagnostics.\u201d<\/li>\n<\/ol>\n

    Here you\u2019ll find a menu option for \u201cNVM Read \/ Write.\u201d<\/p>\n

    DC700 Family<\/strong> (Digital Color Press) DCP-700\/700i\/770 or 550 Family<\/strong> (Color) 550\/560\/570, C60\/C70 or J75 Family<\/strong> (Digital Press) C75\/J75<\/p>\n

    These three families are almost the same as the DC250 Family above, but instead of pressing \u201cLog-in\/out,\u201d press \u201cMachine Status\u201d instead. Then choose the \u201cTools Tab\u201d up top. The rest is the same as DC250.<\/p>\n

    WC-7675 Family<\/strong> (WorkCentre) WC-7655, 7665, 7675 or WC-7775 Family<\/strong> WC-7755, 7765, 7775<\/p>\n

      \n
    1. From the fault code screen, hold down the following three buttons for about 10 seconds: \u201c#,\u201d \u201c*\u201d and \u201cStop.\u201d<\/li>\n
    2. When the diagnostic login screen asks for a password, type in the code \u201c6789\u201d and press \u201cEnter.\u201d<\/li>\n
    3. Wait a few minutes as the machine reboots into the Service Diagnostics screen. Here you will see several tabs across the top.<\/li>\n
    4. Touch the \u201cAdjustments\u201d tab where you\u2019ll find \u201cNVM Read\/Write.\u201d<\/li>\n<\/ol>\n

      Now that you have a clear shot to get to the \u201cNVM Read\/Write screen,\u201d let\u2019s have a look at the Fault Codes that require resetting. In each case, it\u2019s important to first address what caused the fault and correct the problem before resetting the memory codes. The machine is protecting itself from someone trying to run copies or prints while it\u2019s still in the error condition. If you don\u2019t address the problem which triggered the fault, in most cases the fault code will come back in very short order.<\/p>\n

      Fault conditions that require resetting include fuser faults relating to temperature control, transfer-belt home-position sensing faults and toner-dispense failures.<\/p>\n

      Note that some models use a \u201c3\u201d as the first digit in the fault codes, while most of the machines use a \u201c0\u201d as the first digit. So, the fault 310-319 has the same meaning as 010-319.<\/p>\n

      That wraps it up. With these few details in hand and the basic Tech Info sheets for the DC250 style, you\u2019ll be better equipped to fix any of the models in the entire series. Happy repairs, everyone!<\/p>\n","protected":false},"excerpt":{"rendered":"

      Xerox Families: 550\/C70, DCP700, J75\/C75, DC250\/DC260, WC-7675 and WC-7775 An increasingly common topic, which has been asked about many times over, has to do with resetting fault codes from diagnostics on the more recent families in the DC250 style. In a previous article, we looked at similarities and differences among the many families in this series, but the fault codes were not addressed at the time. This is because even though they remained familiar, the memory codes that need to be reset to \u201c0\u201d to clear the faults change for each new family of machines. So let\u2019s first have a peek at some of the subtle changes in the diagnostic-access procedures and how to navigate the diagnostic menus. Then, we\u2019ll cover the faults that require resetting, and see what\u2019s changed over the years. The procedure for getting into UI (User Interface) Diagnostics and navigating the menus to find \u201cNVM Read\/Write\u201d depends on which family of machines you\u2019re working on. Important: do not use the other function \u201cNVM Initialize\u201d to try to clear faults unless you have the tools and firmware and backup files to restore the machine to its original settings. (Note: NVM stands for Non Volatile Memory) Fault Code Description NVM value: Must Reset to \u201c0\u201d For DC240\/250, DC-242\/252\/260, WC-7655\/7665\/7675, WC-7755\/7765\/7775 For 550\/560\/570 C60\/C70 For DCP700\/700i (*770 ONLY) For C75\/J75 010-319 (310-319) Fuser Heat Control Problem Reset to 0: 744-351 744-351 744-361 (*744-507) 745-092 & 765-531 010-320 (310-320) Fuser Overheat Reset to 0: 744-350 745-416 744-360 (*744-506) 745-092 & 765-531 010-324 (310-324) Fuser Failure Reset to 0: 744-352 744-352 744-352 744-092 & 765-531 042-326 (342-326) IBT Belt Home Sensing Problem Reset to 0: 741-105 741-119 741-106 741-132 093-314 (393-314) Toner Dispense Problem (Yellow) Reset to 0: 762-312 762-368 762-312 762-316 093-315 (393-315) Toner Dispense Problem (Magenta) Reset to 0: 762-313 762-369 762-313 762-317 093-316 (393-316) Toner Dispense Problem (Cyan) Reset to 0: 762-314 762-370 762-314 762-318 093-317 (393-317) Toner Dispense Problem (Black) Reset to 0: 762-315 762-371 762-315 762-319 Accessing Diagnostics, and how to get into \u201cNVM Read\/Write\u201d DC250 Family (DocuColor) DC-240\/242\/250\/252\/260 Hold down the \u201c0\u201d button for five full seconds, and while still holding the \u201c0,\u201d press \u201cStart.\u201d A prompt for a password will show up (the \u201cCE Access Number\u201d). Use the default password \u201c6789,\u201d and press \u201cConfirm.\u201d Press the \u201cLog-in\/out\u201d button. On the touchscreen, press \u201cSystem Settings,\u201d \u201cCommon Settings\u201d and finally \u201cMaintenance\/Diagnostics.\u201d Here you\u2019ll find a menu option for \u201cNVM Read \/ Write.\u201d DC700 Family (Digital Color Press) DCP-700\/700i\/770 or 550 Family (Color) 550\/560\/570, C60\/C70 or J75 Family (Digital Press) C75\/J75 These three families are almost the same as the DC250 Family above, but instead of pressing \u201cLog-in\/out,\u201d press \u201cMachine Status\u201d instead. Then choose the \u201cTools Tab\u201d up top. The rest is the same as DC250. WC-7675 Family (WorkCentre) WC-7655, 7665, 7675 or WC-7775 Family WC-7755, 7765, 7775 From the fault code screen, hold down the following three buttons for about 10 seconds: \u201c#,\u201d \u201c*\u201d and \u201cStop.\u201d When the diagnostic login screen asks for a password, type in the code \u201c6789\u201d and press \u201cEnter.\u201d Wait a few minutes as the machine reboots into the Service Diagnostics screen. Here you will see several tabs across the top. Touch the \u201cAdjustments\u201d tab where you\u2019ll find \u201cNVM Read\/Write.\u201d Now that you have a clear shot to get to the \u201cNVM Read\/Write screen,\u201d let\u2019s have a look at the Fault Codes that require resetting. In each case, it\u2019s important to first address what caused the fault and correct the problem before resetting the memory codes. The machine is protecting itself from someone trying to run copies or prints while it\u2019s still in the error condition. If you don\u2019t address the problem which triggered the fault, in most cases the fault code will come back in very short order. Fault conditions that require resetting include fuser faults relating to temperature control, transfer-belt home-position sensing faults and toner-dispense failures. Note that some models use a \u201c3\u201d as the first digit in the fault codes, while most of the machines use a \u201c0\u201d as the first digit. So, the fault 310-319 has the same meaning as 010-319. That wraps it up. With these few details in hand and the basic Tech Info sheets for the DC250 style, you\u2019ll be better equipped to fix any of the models in the entire series. Happy repairs, everyone!<\/p>\n","protected":false},"author":64,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/30651"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=30651"}],"version-history":[{"count":4,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/30651\/revisions"}],"predecessor-version":[{"id":30654,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/30651\/revisions\/30654"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=30651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=30651"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=30651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}