{"id":2424,"date":"2012-06-19T14:15:03","date_gmt":"2012-06-19T14:15:03","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2424"},"modified":"2012-06-19T14:15:03","modified_gmt":"2012-06-19T14:15:03","slug":"bei-services-success-story-12","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/apps-in-action\/2012\/06\/bei-services-success-story-12\/","title":{"rendered":"BEI Services SUCCESS STORY #12"},"content":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 20 years. We are the world\u2019s only source of copier, printer and service department benchmarking!<\/p>\n

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0<\/p>\n

\"\"<\/a>

MJ Johnson<\/p><\/div>\n

Featured Customer – EO Johnson Office Technologies<\/strong><\/p>\n

\u201cThe golden rule never goes out of style,\u201d E.O. Johnson, founder of EO Johnson Office Technologies, said. When he opened his business in Wausau, WI in 1957 the business model was simple \u2013 treat customers the way you want to be treated. Honesty, integrity, and respect were the non-negotiable standards.<\/p>\n

Fast forward 55 years and the non-negotiables are unchanged. The business E.O. started as well as the business products industry, however, has changed dramatically. Today, EO Johnson Office Technologies has four offices in Central and Western Wisconsin and Eastern Minnesota, nearly 200 employees, and is a business technology company. Mary Jo Johnson, E.O.\u2019s daughter, leads the company.<\/p>\n

Being a trusted advisor to customers for their business processes and technology is the company\u2019s focus today. The EO Johnson portfolio includes managed print services, document solutions, lean office processes, network services, production print, vertical market expertise, and pure water drinking systems. A stellar sales team (where the average company tenure is 14 years), an award winning service division, and an extensive product line differentiate EO Johnson.<\/p>\n

BEI is part of EO Johnson\u2019s success. BEI\u2019s Comparative Reporting provides hard data on the performance and pricing of an ever-growing list of complex machines, and the Technician Compensation program analyzes technician performance, providing benchmark comparisons. With these, EO Johnson has an edge in pricing products and establishing technician incentives and compensation.<\/p>\n

These results were achieved using BEI\u2019s Advanced Comparative Reporting
\nand Technician Compensation.<\/p>\n

Number of Servicing Technicians<\/strong><\/p>\n

Reduced Technicians by an Average of 5 Techs<\/em>\u00a0<\/p>\n

Serial Count<\/strong><\/p>\n

While Serial Numbers Increased 5% Annually<\/em><\/p>\n

Service Call Load Decreased by More Than 10%<\/em>\u00a0<\/p>\n

Average Monthly Parts Cost<\/strong><\/p>\n

While Serial Numbers Increase Every Year<\/em><\/p>\n

Parts Costs Decreased an Average of $1450 Per Month<\/em>\u00a0<\/em><\/p>\n

Performance Increases<\/strong><\/p>\n

First Call Effectiveness (FCE%) Increased 14%<\/em><\/p>\n

Call Back Percentage (CB%) Decreased 9%<\/em><\/p>\n

Hold for Parts Percentage (HP%) Decreased 5%<\/em><\/p>\n

\u00a0\"\"<\/a><\/strong><\/p>\n

Bottom Line\u2026<\/em>IMPROVEMENT<\/p>\n

\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 20 years. We are the world\u2019s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0 Featured Customer – EO Johnson Office Technologies \u201cThe golden rule never goes out of style,\u201d E.O. Johnson, founder of EO Johnson Office Technologies, said. When he opened his business in Wausau, WI in 1957 the business model was simple \u2013 treat customers the way you want to be treated. Honesty, integrity, and respect were the non-negotiable standards. Fast forward 55 years and the non-negotiables are unchanged. The business E.O. started as well as the business products industry, however, has changed dramatically. Today, EO Johnson Office Technologies has four offices in Central and Western Wisconsin and Eastern Minnesota, nearly 200 employees, and is a business technology company. Mary Jo Johnson, E.O.\u2019s daughter, leads the company. Being a trusted advisor to customers for their business processes and technology is the company\u2019s focus today. The EO Johnson portfolio includes managed print services, document solutions, lean office processes, network services, production print, vertical market expertise, and pure water drinking systems. A stellar sales team (where the average company tenure is 14 years), an award winning service division, and an extensive product line differentiate EO Johnson. BEI is part of EO Johnson\u2019s success. BEI\u2019s Comparative Reporting provides hard data on the performance and pricing of an ever-growing list of complex machines, and the Technician Compensation program analyzes technician performance, providing benchmark comparisons. With these, EO Johnson has an edge in pricing products and establishing technician incentives and compensation. These results were achieved using BEI\u2019s Advanced Comparative Reporting and Technician Compensation. Number of Servicing Technicians Reduced Technicians by an Average of 5 Techs\u00a0 Serial Count While Serial Numbers Increased 5% Annually Service Call Load Decreased by More Than 10%\u00a0 Average Monthly Parts Cost While Serial Numbers Increase Every Year Parts Costs Decreased an Average of $1450 Per Month\u00a0 Performance Increases First Call Effectiveness (FCE%) Increased 14% Call Back Percentage (CB%) Decreased 9% Hold for Parts Percentage (HP%) Decreased 5% \u00a0 Bottom Line\u2026IMPROVEMENT \u00a0<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2424"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2424"}],"version-history":[{"count":0,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2424\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2424"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}