{"id":2393,"date":"2012-06-13T14:39:24","date_gmt":"2012-06-13T14:39:24","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2393"},"modified":"2012-06-13T14:39:24","modified_gmt":"2012-06-13T14:39:24","slug":"bei-services-success-story-11","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/apps-in-action\/2012\/06\/bei-services-success-story-11\/","title":{"rendered":"BEI Services Success Story #11"},"content":{"rendered":"

\"\"<\/a>BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking!<\/p>\n

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0<\/p>\n

Featured Customer – <\/em>Ray Morgan Company<\/em><\/strong><\/p>\n

\"\"<\/a>

Greg Martin<\/p><\/div>\n

Established in 1956, the Ray Morgan Company (RMC) has grown to be Canon\u2019s largest independent dealer in the western U.S. Other product lines include: Kyocera, Samsung, HP.<\/p>\n

RMC has the resources to compete with national organizations and remains committed to being locally-owned in order to optimize customer service. Being community-based allows for rapid decision making, enhancing the customer experience.<\/p>\n

RMC management recognizes that bigger is not always better. Every single RMC employee is highly responsive and customer focused. The ownership group is involved in day-to-day operations: each one accessible by phone.<\/p>\n

RMC generates 50 million dollars in annual revenue, employs 260 people in three states, including 75 highly-trained service technicians. Additionally, RMC has a full-blown professional services division with a helpdesk and 15 certified network engineers.<\/p>\n

Another competitive advantage: in-house financing, a substantial benefit to the customer.<\/p>\n

\u201cIn today\u2019s economy companies are forced to look for ways to reduce cost and become more efficient,\u201d says RMC President Greg Martin. \u201cRMC offers these companies technologically advanced solutions that dramatically increase productivity and reduce costs in the areas of document management, output, filing, reproduction, and distribution.\u201d<\/p>\n

RMC is a strong proponent for BEI Services and would recommend them to all dealers.<\/p>\n

Visit www.raymorgancompany.com<\/a><\/p>\n

These results were achieved using BEI\u2019s Advanced Comparative Reporting, Technician Compensation and EWD-Territory Management with Car Stock Recommendations.\u00a0<\/p>\n

Number of Servicing Technicians<\/strong><\/p>\n

Decreased by 3 Techs While Serial Numbers increased by 5,300<\/em><\/strong>\u00a0<\/strong><\/p>\n

Serial Count to Call Count<\/strong><\/p>\n

Increased Serial Numbers by More Than 35%<\/em><\/strong><\/p>\n

While Service Calls Only Increased 15%<\/em><\/strong><\/strong><\/p>\n

Average Monthly Parts Cost<\/strong><\/p>\n

Serial Numbers Increased by More Than 35%<\/em><\/strong><\/p>\n

While Monthly Parts Spend Only Increased 30%<\/em><\/strong><\/strong><\/p>\n

Performance Increases<\/strong><\/p>\n

First Call Effectiveness Increased 10%<\/em><\/strong><\/p>\n

Call Back Percentage Increased 3%<\/em><\/strong><\/p>\n

Hold For Parts Decreased 13%<\/em><\/strong>\u00a0<\/strong><\/p>\n

\"\"<\/a><\/p>\n

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Bottom Line\u2026<\/em>IMPROVEMENT<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0 Featured Customer – Ray Morgan Company Established in 1956, the Ray Morgan Company (RMC) has grown to be Canon\u2019s largest independent dealer in the western U.S. Other product lines include: Kyocera, Samsung, HP. RMC has the resources to compete with national organizations and remains committed to being locally-owned in order to optimize customer service. Being community-based allows for rapid decision making, enhancing the customer experience. RMC management recognizes that bigger is not always better. Every single RMC employee is highly responsive and customer focused. The ownership group is involved in day-to-day operations: each one accessible by phone. RMC generates 50 million dollars in annual revenue, employs 260 people in three states, including 75 highly-trained service technicians. Additionally, RMC has a full-blown professional services division with a helpdesk and 15 certified network engineers. Another competitive advantage: in-house financing, a substantial benefit to the customer. \u201cIn today\u2019s economy companies are forced to look for ways to reduce cost and become more efficient,\u201d says RMC President Greg Martin. \u201cRMC offers these companies technologically advanced solutions that dramatically increase productivity and reduce costs in the areas of document management, output, filing, reproduction, and distribution.\u201d RMC is a strong proponent for BEI Services and would recommend them to all dealers. Visit www.raymorgancompany.com These results were achieved using BEI\u2019s Advanced Comparative Reporting, Technician Compensation and EWD-Territory Management with Car Stock Recommendations.\u00a0 Number of Servicing Technicians Decreased by 3 Techs While Serial Numbers increased by 5,300\u00a0 Serial Count to Call Count Increased Serial Numbers by More Than 35% While Service Calls Only Increased 15% Average Monthly Parts Cost Serial Numbers Increased by More Than 35% While Monthly Parts Spend Only Increased 30% Performance Increases First Call Effectiveness Increased 10% Call Back Percentage Increased 3% Hold For Parts Decreased 13%\u00a0                     Bottom Line\u2026IMPROVEMENT \u00a0<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2393"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2393"}],"version-history":[{"count":0,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2393\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2393"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}